Bell Canada / bell mobility
My name is Thejulal Balan and I am using the Number [protected]. I have a plan which is costing me $76.50 / month . I have 3gb data on my phone
This month (July), I finished my data of 3gb around 20th July and given a call to Bell mobility customer care and asked for the options of having more data for this billing cycle. She(The customer care representative) offered my 2 gb data for $10 extra during the period of 1-30th July .(Eventhough I asked for only 1 gb).
I kindly request you to listen to the conversation recorded .
Now I am getting message that my usage is above 3 gb and $50 is extra etc. I have beed using above 3gb only based on the offer I got from bell
To discuss this I called customer care thrice today and there was no noted mentioned by that representative .
I am planning to take up this matter with small claims court as I am sure there will be the recorded conversation with the company for all interaction I have with them
So please consider this as a notice from my end and take necessary action to waive my bill and compensate the time I spend with your so called representatives and take action against the concerned person
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