That company is a joke. I have made numerous attempts to dispute a charge that the company made for a product I never received. I had no choice but to dispute the charge to my credit card company and ask them to change the number.
I purchased ProActiv when it was first advertised on television so I had no reason to suspect that I would be ripped off and my credit card charged.
So, when is the government going to start monitoring these companies. Are consumers going to be taken advantage, at least I can say that I learned my lessons. Never buy anything from a commercial that lasts longer than 40 seconds or the internet. Not worth the grief and frustration.