BeachBody reviews & complaints 81 - 100
BeachBody complaints 100
This is the letter I just sent beachbody I am quite tired of this company and now after all I have gone through and no refund they have the nerve to try to send us to collections... Horrible company...Read full review
BeachBody - charges for incomplete order
I was considering purchasing a product from BeachBody on 1/8/15. There are 4 stages to the ordering process. The first stage requires you to input your credit card info and forces you onto a 2 part payment plan with the promise to allow you to change to a single payment option later in the process. The second stage offers upsells that you must review and decline. At this stage, I decided against completing the purchase and exited the BeachBody website. The third stage was payment options, which I never got to because I exited the website. The fourth stage was the order confirmation stage, which to me means that my order was not completed unless I got to this stage. I never got to that stage and I did not ever confirm or complete my order. In fact, my "order" is still showing in the shopping cart on the BeachBody website as not complete. However, a few hours after I left the BeachBody website, an email was sent to me indicating that my order had been completed...which didn't make sense since I hadn't completed the order. I contacted BeachBody via chat at 7:58 am on 1/9 to ask them to cancel the order and they told me that they couldn't stop the order because it was already processed in their warehouse (which is a lie because the warehouse sent me an email on 1/11 to notify me that the order had just shipped). When I told the chat person (Ravi) that I would contact the FTC about the theft from my credit card, I finally got some cooperation. Ravi and his supervisor finally approved offering me a refund to my credit card (which still has not happened) and said that they couldn't stop the shipment so they sent me a return shipping label. Somebody needs to stop the BeachBody theft during the order process in which they taking money from consumer credit cards without an order confirmation. Additionally, they need to refund the money charged along with ANY INTEREST EARNED on the stolen money that sits in their accounts until they provide refunds to the few people who figure out how to force them to pay for the shipping. This scam needs to be stopped. Complaint has been filed with FTC.
BeachBody - beachbody unauthorized charges/ scam
This is the email I sent to Beachbody earlier today, it contains my entire experience with this company:
REQUEST: II am a Beachbody customer. I want to CANCEL my auto-shipment of "Focus T25 Nutritional Advantage" and I also want to CANCEL my "Team Beachbody Club" membership. I want them cancelled as soon as possible.
Comments: From the very first day that I purchased products from BeachBody, I have been scammed and conned into purchases and payments that I was NEVER made aware of. I ordered something that I didn't mean to (along with my already huge purchase) and as soon as I did (I didn't waste a minute) I wrote Beachbody and email telling you that I made the mistake on accident. (Side note: I wasn't sure about the price on this accidental item, and there was no button to take it out of my cart or review it, so I assumed I would be able to see my shopping cart before I checked out to make sure all of the information was correct. NOPE, I was not allowed to do that. My only option was to head to checkout, and when I pressed the button to head to checkout the item was instantly purchased.) Since I had JUST ordered it, I thought there would be no problem cancelling that one product. Then I get back an email response telling me NOTHING that I requested or asked about. A few keywords were taken from my email, and an automatic response (or the person who just didn't bother to read it) was sent to me. Thanks for that customer service, I really feel like you care. So I am unable to cancel it because of this, and the order comes in. I prepare to ship it back, and it apparently costs more to ship it back than the actual product costed! So I just kept it. And then today, about a month later, I go to my mailbox to find a package from BeachBody that I was not expecting. When I placed an order a month ago, I added T25 to my shopping cart, and then I received many free (or discount) offers. Considering T25 was very expensive on its own, I only accepted the free offers that I particularly wanted. I made sure to read about each offer and product to make sure they were truly free. And now here I am today, opening my mail box to a $104.04 package that contains nothing but the "Focus T25 Nutritional Advantage" supplement. I was confused, so I went to my online receipt in my email (which I didn't fully read due to me already reading my receipt on Beachbody's page) and there I see "FOCUS T25 Nutritional Advantage - - Free 30 day supply!" I'm thinking, "Yes, this is exactly what I purchased." But then trailing behind it it tells me that you are going to start charging me after the free trial (I signed up for the trial, not the auto-shipment!) and charge me every for a 90-day supply, costing $29.95 per month plus shipping. Not only that, I see that my other "free" 30 day trial for "Team Beachbody Club" is also the same as the Nutritional Advantage. I'm being secretly charged after the 30 free days ended. I read thoroughly about these offers, and never saw anything about any of this! So either it wasn't there to see, or it was hidden very well from me. I trusted this company with my credit card information because I thought Shaun T's business would be an honest and respectable one, but now I see that your interest isn't in helping people, it's about how much money you can get and swindle your customers out of. I am a college student with bills piling sky-high (I told Beachbody this in the first email I sent about my accidental order), and also many doctor bills, and my family is helping me while running low on money themselves. This is the last thing that I needed to happen. I am ashamed that I purchased anything from Beachbody and gave money to this company. I am going to try and return this $104.04 purchase, but I am sure it will take a hefty amount of money to do that. So thank you for forcing me into eating ramen for breakfast, lunch, and dinner for the next few months. I hope I've shown my disgust for this company's practices and made it clear how I feel. If I purchase anything from Shaun T, it will be from Ebay or some other shopping site. I want nothing more to do with this company, and if all of these auto-shipments do not get cancelled immediately I will make sure to spread the word to as many people I can, via all social media and word of mouth, about how what has been done to me by this company, and I won't stop until the things that I asked to be cancelled are cancelled. I am attaching a photo of my bill that came in the mail in case you need it for any sort of reason. And let me just say, it takes a lot of work to be able to get in touch with customer service, which is shady in itself.
I apologize to the service representative that reads this, due to the fact that you might not know about any of this secret charging business. I am not angry at you, but at the company. I have been through so much with this company and I am at my wits end, and am extremely frustrated. I appreciate you reading my email, and beg you to cancel these charges. I truly cannot afford it, and I am living off of very little as it is. Thank you for reading me email, and I hope you have a blessed day.
BeachBody - over a month and still no refund
I had ordered a challenge pack back in September. I got the shakeology and didn't really care for it. I figured that since they took my card number, they would likely set my account up for autoship. I tried to go into my account and make sure that I changed it back so they would not charge me and ship more. There was nothing in my account preferences or order history, that I could find, showing that I was on an autoship program. Well, regardless, I received the 30 day supply of shakeology from the autoship they did, in fact, set up. I called to get the information I needed to return the product. I received the R/A number and was told to write it on the box and send it back. I sent it back with the RA number written (huge) on the box. Well, after a few weeks and they had made my account go negative, I called and asked why they had not given me the credit back. I was given the run around and told that they could not find it (their CS rep was the one who gave me the RA number -- hello???). I tried to speak to the manager but was left on hold so long, I had to hang up. Well, here it is over a month later and STILL I have not received any refund. I was actually considering trying their 21 day fix...HA!!! There is NO way. I would never spend another penny using the products of this company. They just want your card number so they can charge you for things you didn't even order and then keep your money as long as possible...this is insane.
I was sucked in by a commercial for Body Beast and went to check it out on the BB website. Entered shipping and payment info on the first page, but before finalizing the order watched a video about...Read full review
BeachBody - Charged credit card when order was not submitted
I had two items in my shopping cart and closed the browser because I did not want the product and a couple hours later I received an email saying my order was processed even though I did not hit process. They promptly took $101 out of my account. I called customer service and told them what happened and they said a refund would be processed in 24-48 hours and if I don't want to pay return shipping I need to just reject the shipment. What if I'm not home and they leave it??? I have never had this happen with any other company and I will not do business with them in the future!
BeachBody - dvds skip
Beachbody DVDs skip badly. Stay away from any Beachbody dvds unless you dont mind having to pause every couple of minutes due to the dvds either stopping or skipping. Particularly with the Shawn T series. In just about all his workout dvds, there is a problem with the skipping and pausing. Some so bad, I just throw them in the trash. And these are all brand new dvds. Contact Beachbody and they refuse to replace the dvds with no explanation. So again I suggest stay away from ALL beachbody dvds.
BeachBody - damaged rfockin body dvd
I purchased both the Hip Hop Abs and the Rockin Body DVDs to prevent work out boredom, and to provide a spice of life. I find that I am using the Rockin Body Dvds specifically Mark, Move and Groove for the time limit factor. For the last two days my Dvd has malfunctioned and I called this morning 1/20/14 for a dvd replacement and spent quite a few minutes in what appeared to be almost an interrogation with the representative "Nounite", before I could get the confirmation number of the replacement dvd. I have always had good experiences with Beach Body, but this incident has made me almost want to try to something else! Shaun T, please do screen your CSR people, before you see a loss of enthusiastic customers. Was looking for another package today too, but nixed that after the interrogation.
BeachBody - customer service - unauthorized charges
Unauthorized charges to credit card for a monthly membership after fully paying for T25. Customer service representative has poorly spoken english - could not remember my name - forwarded me to their supervisor (stayed on hold for 30 minutes and finally the music stopped and nobody came online) - could not find my address until asking me 4 times. I would rather allow my friends/family borrow my dvds for T25, then have to go through the mess I did. Horrible company, horrible shakes, I will never buy from them again
BeachBody - refusal to respond
Hello...is anyone out there going to reply to my emails? I have been dealing with this issue for several weeks now and I cannot get a resolution nor will anyone respond to me all of a sudden. My daughter spent her hard earned money ($143.00) to buy this DVD program and now your company wants my 17 year old daughter to have to save the money AGAIN to purchase this T25 program? I had no idea that Beachbody was not a moral and ethical company, I thought your company prided itself on the commitment to help others, it appears as though your commitment on your website is a lure to attract customers.
I plan to contact the BBB and as many other organizations and well as social media to tell everyone what Beachbody really is all about...money, and stealing from a 17 year old female trying to make herself physically healthy. You asked for inforamtion and I gave Beachbody everything they requested, then agreed that this coach was endorsed by Beachbody but now won't respond to me? So not only did this independent coach steal my daughter's money but Beachbody assisted him in doing so.
I want a phone call back with the name of someone in the corporate office that I can forward all my emails to. I am a very dissatisfied and agnry Beachbody customer.
Above was the last of 5 emails sent to Beachbody as well as several lengthy phone calls to resolve this issue. Now comlete silence from Beachbody and all I am asking for is he product my daughter purchased.
BeachBody - poor handling of defective product
I have been a customer to beach body for years and have recommended their workouts and nutrition products to others. I take very good care of my work out DVDs, storing them in original packaging. A crack formed in one of my favorite discs because of the center holder design that came with package, apparently this is not a great design for long term use. I called beach body and explained the situation. They said sure we can replace it...for 19.99 plus shipping! Wow, I could probably repurchase the entire program on amazon for that price as this program has newer versions. I told them I was disappointed as a long time loyal customer...no response except have a nice day.
BeachBody - phishing url
As bad as I wanted to order Hip Hop Abs through Beachbody.com because of it being on sale, my Kaspersky internet security denied the access to checkout. It said that the requested URL could not be provided because it is a phishing URL (http://www.beachbody.com/checkout/upsel<...>). If you don't have Kaspersky as your internet security, I strongly suggest that you all get it. After this happening and reading the complaints on this website, I'm very glad this changed my mind on ordering from this company especially by phone. I'm going to order it from As Seen On TV or Amazon depending on the price. I haven't had any problems with either of theses companies and I've been dealing with them for years. Thank you all for speaking out and having this website for people like me!!!
BeachBody - received goods that I never ordered
I received a P90X package back in December 2012 from Beachbody. Strange thing is that I have never heard of Beachbody before and never ordered this. I called customer service and they said that I ordered it on Dec 20, 2012. I asked what credit card it was charged on and they told me. I told them that I never ordered this and that I want a return label to send it back. They were supposed to send me one in the mail, which I never received. I called the credit card company to report fraud and to cancel card. Funny thing is that this was a card that I hadn't used in ages and did not keep on me, very strange. If someone, somehow got my number, why would they have a product sent to me??? I received a letter the other day stating that I owed $68.78 and that they had notified me and seeing that I haven't paid it, it was going to collections. I called them immediately and explained the whole story again, very hard to understand all the customer service representatives and was put on hold several times. They were going to e-mail me a return label with 24-48hrs. 48 hrs went by and nothing, so I called them again. They apparently had copied the wrong e-mail address!! I gave it again and had her repeat it back to me. Another 24 hrs I have to wait, so I'll see if I get it. I'm sure that I am not the only person this has happened to, that never ordered a product and mysteriously receive something in the mail. They try to scare you into thinking it's going to collections and I'm sure many people would just pay it rather than going through the hassle of dealing with this company. I hate to think how many people they do this to and how much money they have collected over the years.
BeachBody - refund of unordered product
I was browsing an exercise dvd on Beachbody's website, started to order and changed my mind and I did not complete the order online yet it went through.
I phoned the customer services line first thing this morning and spoke to Jacob who advised me that he could not cancel my order, that I would have to wait until it was delivered, refuse delivery and that when the parcel was returned to Beachbody I would be refunded. To say I was angry and astounded would be understating it, I asked to speak to his supervisor to be told that there was no-one available as the supervisor/admin staff only work week days, that he was the only person working there and that he
would forward my cancellation request tomorrow to his supervisor who would then action it.
I asked for an email address for complaints and Jacob put me on hold while he found the information, he eventually came back and advised me that he had indeed spoken to his supervisor who would cancel my order and I would receive a full refund. I asked how he was able to speak to his supervisor if he wasn't there and Jacob told me that he had phoned him on his cell phone. After reading some of the complaints online I seriously doubt that my cancellation will be processed at all if the phone call I have
just experienced is anything to go by, I have emailed them but I don't have faith in their customer services at all. I still don't understand how the order went through when I had not finalised it and have been left incredibly upset and frustrated by the whole affair.
BeachBody - unauthorized charges
I went online to order their 10-Minute Trainer and mistakenly added a second one to my shopping cart after I entered my credit card number. There was no way to go back and remove the order from my shopping cart so I closed the browser. A few hours later I receive a confirmation email for my order for two sets of 10-Minute Trainer. I never submitted nor confirmed my order. When I called customer service right away to cancel one of the two sets, they told me they couldn't cancel it for me because the order was already processed. This is a total scam to trick people into buying items they don't want to buy. Every reputable online company has an edit option in the shopping cart and throughout the ordering process until the person who is doing the ordering submits the order and confirms the charge!
BeachBody - over charged!!!
I place an order with beachbody to purchase insanity work out at 7/16/12. It is now 11/17/12. I open up my banck statement and I was charged $42.66 out of nowhere!!. Ofcorse I called to complain abput it because I never purchased anything from beachbody sence my order on 7/16/12. The customer sevice guy even informed me about a second charge that I didnt know about! I had him cancel whatever charges and I demanded I get refund every penny. Its rediculous that customers are getting charged without knowing and for things they did not ask for. Seriouly, it isvery suspicious that I was charged randomly. Four mounth! What on gods earth do you purchase and are charged four months after?! Honestly to say, I am never purchasing anything that deals with beachbody. Thats rediculous!
BeachBody - Don't do business with this company
Ordered P90X program from t.v. infomercial and was informed I was allowed 30 days free trial membership as a bonus with Team Beach Body. No charges if cancelled within that first 30 days. Did not use the Team Beach Body service so cancelled about 2 weeks later, well before the end of the 30 trial membership. Cancellation was confirmed by the company in phone call and email messages with a confirmation number and notice that "no further charges" would ever be made to my credit card for Team Beach Body.
However, I received a credit card statement with the $38.87 charge from them again anyway a few weeks later. I immediately called and was routed to the Philippines or India where I was kept on hold several times while the representative supposedly spoke to a supervisor, and then disconnected - TWICE! I called back and spoke to some rep in L.A. who assured me that indeed it was cancelled but maybe I'd agreed to the "free" membership which is somehow different than the "trial" membership. Obviously this company practices duplicitous and fraudulent practices to "con" people into these additional charges, perhaps hoping that you will not notice or go through the hassle on a $38 charge. When you try to cancel it "hey, no problem" but they will charge you anyway. The guy actually told me "I can't believe you'd file a complaint about a $38 charge." Hey, $38 is money, and I don't appreciate being ripped off.
The work-outs on the original DVD's are good - but I'd have to agree with others here that it's not worth giving these people your credit card number. You never know what they'll try to pass through as unauthorized charges without your okay.
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