Apparently I had two accounts with ww. One was from many years ago online only... I used it for a week or 2, maybe.
But in 2014 my husband and I joined in january and had great success. Love the meetings and the people and team leaders. But one week at weigh in, my card had expired and I gave her a new one to re up me... I think thats when the new account was added? I don;'t know... I did notice I would get two cards, but never dreamed it was about me having two accounts! When I fianlly looked, yes, two accounts! I didn't sign up for two... Ww signed me up!!! So about 1100 dollars later, I call and they offer me 3 mos refund. Supervisor then offers 6 mos.... Of course I dont' accept... I didn't make the mistake, first of all, and second... It was a mistake!! So, my husband and I get on the phone with our credit card co and ww rep, who, after more than 2 hours on the phone, says she will get back to us... Closes all the accounts except one and we wait. Of course she never did get back to us. Now fast foward, I become a lifetimer and what??, find out they are still charging me twice!!! I am floored. My husband mentioned it to supervisor from ww int> at a meeting and she said to call her personally and she would take care of it... So yes, I was out of town for an extended period of time and when I got back to her in april, she was very nice to solve that problem... A little defensive but issued the refund. But when I brought up the 1100 refund needed, her attitude was very defensive and she told me they would offer 6 mos because I should have been aware of my credit card charges. She said it was really up to me to be watching and not ww to see if they are charging twice. Huh? So they create the account, charge me and if I don't catch them at it, it's rightfully theirs? They will accept 6 mos of responsibility but not then entire time?? Ok, i'm too tired of it and resentful so will take the fraction of the cost and chalk it up to another large corporation taking advantage of the people. If someone asks me about ww? I don't always recommend like I used to because I feel taken! Oh, and I am writing this complaint because I see online that this isn't a unique problem of mine... It seems to be mo for ww.