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BeachBody Customer Service

1

BeachBody LLC

3301 Exposition Blvd. 3rd
Santa Monica
California
United States - FL90404

Customer Support Phone Numbers

+1 800 996 2819(Sales) 1 0
+1 800 470 7870(USA and Canada, Customer Service) 2 0
+1 800 240 0913(USA and Canada, Coach Support) 0 0
+1 888 247 1940(USA and Canada, BB Live!) 0 0
+44 800 953 6100(United Kingdom, Customer Service) 0 0
+44 333 202 3401(United Kingdom, BB Live!) 0 0
Mon7:00 AM - 1:00 AM
Tue7:00 AM - 1:00 AM
Wed7:00 AM - 1:00 AM
Thu7:00 AM - 1:00 AM
Fri7:00 AM - 1:00 AM
Sat7:00 AM - 1:00 AM
Sun7:00 AM - 1:00 AM
Beachbody is the leading provider of fitness, nutrition, and weight-loss programs that deliver results. Since 1998, we’ve empowered over 20 million people
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BeachBody Complaints & Reviews

Beachbody / turbo kick coach

Hu
hurt turbo client on Jun 26, 2018

I am just apalled. I just found out tonight after my turbo kick class that the instructor has been taking my money for the last two months of classes and has not been paying the people that she rents the space from. He is pocketing it all! I will not be going to any more of her classe...

Beachbody / customer service

Cf
cfergyrun on Feb 13, 2018

2/13/2018 BOD was on the challenge pack list that I purchased. I was sent an email (2/1) that my product was backed up and soon would ship. Just the day before I had learned that there were 2 flavors of recover. I thought there was only orange. When I called to check the flavor of my order, I...

Beachbody / streaming and shakeology

Ju
juwatson134 on Dec 14, 2017

I have two complaints: 1. Last month I tried to delay my shakeology order for the next month. I was moving across the country and couldn't afford it. I also didn't have time to change my address. The mobile site did not work for me, I think there were updates done. I go to the website, did...

Beachbody / customer service

Sa
Sasssygirl on May 21, 2017

I tried ordering piyo online and could not confirm it although I had an order number. Something just didn't look right so I decided to use the chat option to verify my order... I was told it might take 3 to 4 hours to see my order and to try another time. I looked on your website for...

Beachbody / cancelling coaching account and still trying to charge me

Fi
fittechie on May 9, 2017

I cancelled my coaching account back in January and the form did not process it. Beachbody still was trying to charge me in February. I called in and got that resolved and cancelled again. This time I got all the cancellation forms. I confirmed with Beachbody that it was cancelled. Today...

Beachbody / customer service/shakeology

Do
doesntmatter3 on Mar 23, 2017

Shakeology product is great. Customer Service can be a nightmare. I have used the online live chat as well as using the 800 number on several occasions. They are difficult to understand. Even in the live chat it is evident they don't always understand what I'm asking. Do not expect and...

Beachbody / advertising/online access

Ra
Randy Sink on Mar 8, 2017

On January 30, 2017, I purchased the Body Beast program via the internet from Beachbody, LLC. 3301 Exposition Blvd., 3rd Fl., Santa Monica, CA 90404. The internet ad as well as the information commercial clearly stated that the purchase included “Bonus Gift #2: Free access to Body Beast’...

Beachbody / your advertising and accounting practices

Ha
handydandy on Feb 23, 2017

I ordered body beast in january and received promptly. The program was much too intense for me, so I returned it. I paid one time price of $54.24. I received an email 2/11/17 stating a refund of $32.47. I called customer service, was on hold 30 minutes before I got a service rep, felix. He...

Beachbody Action / Garcinia cambogia 60 ct trial

Am
Amron0412 on Feb 12, 2017

I bought a bottle of garcinia Cambodia (60ct) trial for 3.95 . I thought that was all I owed 10 days later I checked my bank account and I was surprised to see they wanted 119.00 I emailed my bank and told them to put a stop payment. I hope they can keep them from taking the money I, m 75...

BeachBody LLC / piyo

Au
Audrey Noble on Feb 7, 2017

Hi, I have previously contacted you regarding the Piyo workout dvd's that I have not received. I received the first one but the second and third were not received yet the money was taken out of my bank account. Also I am not particularly happy that no one has taken the time to respond to...

Beachbody / customer service for orders not received

Ma
Marina Balayan on Jan 26, 2017

I have a reacquiring monthly Shakeology order that gets shipped on the 17th of every month. Last month i never received my order but was charged for it. Luckily, i had a great customer Service rep who gave me a refund and assured me that my this month's order will be on time and that i...

Beachbody / have not received my refund - nobody to contact

Co
Colleen Finley on Jan 5, 2017

Ordered DVD package 319 on 11/16/16. Doctor did not approve, did everything properly and returned as directed. 51 days pass, no refund. Look at the hours on the website you can chat - Monday night ONLY. Tried calling - waited 45 minutes 3 times, no answer. Can't email, as they do not...

Beachbody / beachbody & activit

Em
EMM55 on Dec 27, 2016

Beachbody does ship products. If you cancel, they stop for a month and then start recharging you. If they have your credit card number they will keep shipping. They sent my wife 2 products every 3 months, even after cancellation. They act like a criminal organization, they are impossible...

Beachbody / derm exclusive

Ch
Chacha16 on Nov 9, 2016

This company is something else! Extremely difficult to return merchandise. The FDA needs to crack down on these companies that, in the end, care NOTHING about the person...only their pocketbook. I cancelled my subscription but it was an exhausting long conversation with one of the reps who...

Dr. Orden/Derm Exclusive / customer service

De
Debbie Bishop on Oct 16, 2016

I had just got through watching the derm exclusive commercial on tv so I called, and this man would not let me go, he kept telling me about an even better special 4 times I had to listen to him, I would try and say something and he kept right on talking, and then I said, please! just...

BeachBody LLC / cize dvds

An
Angrycustomer44 on May 11, 2016

As seems to be a common complaint, I was charged for an order I did not make. I was planning on buying the Cize dvd's, I even put in my credit card information. However, before I submitted it I noticed that there were 2 dvd sets in my shopping cart, and for some stupid reason there in...

Beachbody / unethical behavior

Be
Beachbody Bad Business on Mar 29, 2016

The following is a transcript from an online chat with Beachbody to cancel an order that was never submitted. Apparently, the company's practice is to charge you for an order even if you do not submit one, and then make it as difficult as possible to cancel the order that was never made...

Beachbody / identity theft - being billed for merchandise / services I didn't order or receive

Bi
bill897 on Mar 4, 2016

I am being billed for a product / service i did not make or receive. the address on the bill reads beachbody, p.o.box 406, frmngdale, ny 11735-0230. phone 1-866-441-4737, 800-470-7870. account no: 24726211386, amount: $19.95, client no: 62121795. it says i ordered merchandise on 12/16/2015...

PPL Beachbody / Unauthorized charges

Re
Reviewer62462 on Feb 16, 2016

On 2/15/2016 I was on the Beach Body website, and considered ordering the PiYo DVD set. Once I started getting all of the screens about adding extras and continuously trying to sell more than I wanted, I backed out of the order. I received an email at 5:45pm telling me that I should...

Beachbody / dvd's hip hop

A1
A1971CWL on Feb 14, 2016

I did not commit to an order on line and yet my information I had put in was accepted as Confirmation. The next day my email said my order was on its way? What order ? I called and told them that I do not want this product that was "on its way" less than 24hours after my supposed...