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BeachBody Customer Care Service

BeachBody LLC

3301 Exposition Blvd. 3rd
Santa Monica
United States - FL90404

Customer Support Phone Numbers

+1 (800) 207 0420 8 5

BeachBody Complaints & Reviews

BeachBody LLC / Piyo

Audrey Noble on Feb 7, 2017
Hi, I have previously contacted you regarding the Piyo workout dvd's that I have not received. I received the first one but the second and third were not received yet the money was taken out of my bank account. Also I am not particularly happy that no one has taken the time to respond to...

Beachbody / Customer service for orders not received

Marina Balayan on Jan 26, 2017
I have a reacquiring monthly Shakeology order that gets shipped on the 17th of every month. Last month i never received my order but was charged for it. Luckily, i had a great customer Service rep who gave me a refund and assured me that my this month's order will be on time and that i...

Beachbody / Have not received my refund - nobody to contact

Colleen Finley on Jan 5, 2017
Ordered DVD package 319 on 11/16/16. Doctor did not approve, did everything properly and returned as directed. 51 days pass, no refund. Look at the hours on the website you can chat - Monday night ONLY. Tried calling - waited 45 minutes 3 times, no answer. Can't email, as they do not...

Beachbody / Beachbody & activit

EMM55 on Dec 27, 2016
Beachbody does ship products. If you cancel, they stop for a month and then start recharging you. If they have your credit card number they will keep shipping. They sent my wife 2 products every 3 months, even after cancellation. They act like a criminal organization, they are impossible...

Beachbody / Derm exclusive

Chacha16 on Nov 9, 2016
This company is something else! Extremely difficult to return merchandise. The FDA needs to crack down on these companies that, in the end, care NOTHING about the person...only their pocketbook. I cancelled my subscription but it was an exhausting long conversation with one of the reps who...

Dr. Orden/Derm Exclusive / Customer service

Debbie Bishop on Oct 16, 2016
I had just got through watching the derm exclusive commercial on tv so I called, and this man would not let me go, he kept telling me about an even better special 4 times I had to listen to him, I would try and say something and he kept right on talking, and then I said, please! just...

BeachBody LLC / Cize DVDs

Angrycustomer44 on May 11, 2016
As seems to be a common complaint, I was charged for an order I did not make. I was planning on buying the Cize dvd's, I even put in my credit card information. However, before I submitted it I noticed that there were 2 dvd sets in my shopping cart, and for some stupid reason there in...

Beachbody / Unethical Behavior

Beachbody Bad Business on Mar 29, 2016
The following is a transcript from an online chat with Beachbody to cancel an order that was never submitted. Apparently, the company's practice is to charge you for an order even if you do not submit one, and then make it as difficult as possible to cancel the order that was never made...

Beachbody / identity theft - being billed for merchandise / services I didn't order or receive

bill897 on Mar 4, 2016
I am being billed for a product / service i did not make or receive. the address on the bill reads beachbody, p.o.box 406, frmngdale, ny 11735-0230. phone 1-866-441-4737, 800-470-7870. account no: 24726211386, amount: $19.95, client no: 62121795. it says i ordered merchandise on 12/16/2015...

Beachbody / Dvd's hip hop

A1971CWL on Feb 14, 2016
I did not commit to an order on line and yet my information I had put in was accepted as Confirmation. The next day my email said my order was on its way? What order ? I called and told them that I do not want this product that was "on its way" less than 24hours after my supposed...

Beachbody / Worst Customer Service Experience of my Life

Megan Bauer on Jan 15, 2016
Back in November, I decided to start the 21 Day Fix program with Beachbody after chatting with one of my friends who is currently a coach. There was a Thanksgiving accountability group on Facebook that included a group of individuals who would be completing the challenge all at the same...

Beachbody / Customer Service

Reviewer33145 on Jan 8, 2016
I have tried to cancel my account repeatedly and they continue to ignore my request and take money out of my account. I have received none of the product, but I have had my account charged plenty. When I was finally able to speak to a person, they said they did cancel my account and ye...

Beach Body / Customer service

apiggy on Jan 5, 2016
March 2014---that is how long I have been dealing with this problem! My neighbor was a coach for Beach Body and kept going on about how I should get the 21 day fix. I ordered the package she recommended, she also talked me into becoming a coach so that I could continue to receive the...

Beachbody / Unethical charges

Reviewer73623 on Sep 14, 2015
I ordered the 21 day fix program in August 2015 by calling the Beach Body toll free number. The sales rep talked me into taking two bottles of Actifit vitamins for 2 dollars as a "trial order" to see if I liked the product, I was told I could cancel any standing order of future shipment...

Beach Body / shakeology return

Jessica apple on Apr 14, 2015
I purchased shakeology March 1st, and it did not really impress me. I took it every now and then, but it was kind of blah. So before my 30 days were up, I called to cancel my future orders. I used the automated system they have, and went through all the procedures, as soon as I heard all...

Beachbody P90x3 / Poor Customer Service

S.H. Khan on Feb 5, 2015
Their customer service has gone to the pits. I was missing a DVD from my P90X3 set. Since I bought it through Amazon, I contacted Amazon to acquire it. My Message was forwarded to Beachbody, who sent me an email to contact them on their 800 number for shipping DVDs. When I did, after more...

Beach Body / No refund and now they send me to collections

Martha010 on Feb 5, 2015
This is the letter I just sent Beachbody I am quite tired of this company and now after all I have gone through and NO REFUND they have the nerve to try to send us to collections... HORRIBLE COMPANY INCOMPETENT CUSTOMER SERVICE DO NOT USE THEM! Cust # 22697131385 I just received a...

Beachbody 10 Minute Trainer / Charges for incomplete order

FrustratedWithBeachBody on Jan 12, 2015
I was considering purchasing a product from BeachBody on 1/8/15. There are 4 stages to the ordering process. The first stage requires you to input your credit card info and forces you onto a 2 part payment plan with the promise to allow you to change to a single payment option later in the...

Beachbody / Beachbody unauthorized charges/ scam

l2ebekah on Dec 16, 2014
This is the email I sent to Beachbody earlier today, it contains my entire experience with this company: REQUEST: II am a Beachbody customer. I want to CANCEL my auto-shipment of " Focus T25 Nutritional Advantage" and I also want to CANCEL my "Team Beachbody Club" membership. I want them...

Beachbody / Over a month and still no refund

kellyjean51 on Dec 3, 2014
I had ordered a challenge pack back in September. I got the shakeology and didn't really care for it. I figured that since they took my card number, they would likely set my account up for autoship. I tried to go into my account and make sure that I changed it back so they would not...

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