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BeachBody Customer Care Service

BeachBody LLC

3301 Exposition Blvd. 3rd
Santa Monica
United States - FL90404

Customer Support Phone Numbers

+1 (800) 207 0420 9 7

BeachBody Complaints & Reviews

Beachbody / customer service

Sasssygirl on May 21, 2017
I tried ordering piyo online and could not confirm it although I had an order number. Something just didn't look right so I decided to use the chat option to verify my order... I was told it might take 3 to 4 hours to see my order and to try another time. I looked on your website for...

Beachbody / cancelling coaching account and still trying to charge me

fittechie on May 9, 2017
I cancelled my coaching account back in January and the form did not process it. Beachbody still was trying to charge me in February. I called in and got that resolved and cancelled again. This time I got all the cancellation forms. I confirmed with Beachbody that it was cancelled. Today...

Beachbody / Customer service/shakeology

doesntmatter3 on Mar 23, 2017
Shakeology product is great. Customer Service can be a nightmare. I have used the online live chat as well as using the 800 number on several occasions. They are difficult to understand. Even in the live chat it is evident they don't always understand what I'm asking. Do not expect and...

Beachbody / Advertising/Online access

Randy Sink on Mar 8, 2017
On January 30, 2017, I purchased the Body Beast program via the internet from Beachbody, LLC. 3301 Exposition Blvd., 3rd Fl., Santa Monica, CA 90404. The internet ad as well as the information commercial clearly stated that the purchase included “Bonus Gift #2: Free access to Body Beast’...

Beachbody / Your advertising and accounting practices

handydandy on Feb 23, 2017
I ordered body beast in january and received promptly. The program was much too intense for me, so I returned it. I paid one time price of $54.24. I received an email 2/11/17 stating a refund of $32.47. I called customer service, was on hold 30 minutes before I got a service rep, felix. He...

BeachBody LLC / Piyo

Audrey Noble on Feb 7, 2017
Hi, I have previously contacted you regarding the Piyo workout dvd's that I have not received. I received the first one but the second and third were not received yet the money was taken out of my bank account. Also I am not particularly happy that no one has taken the time to respond to...

Beachbody / Customer service for orders not received

Marina Balayan on Jan 26, 2017
I have a reacquiring monthly Shakeology order that gets shipped on the 17th of every month. Last month i never received my order but was charged for it. Luckily, i had a great customer Service rep who gave me a refund and assured me that my this month's order will be on time and that i...

Beachbody / Have not received my refund - nobody to contact

Colleen Finley on Jan 5, 2017
Ordered DVD package 319 on 11/16/16. Doctor did not approve, did everything properly and returned as directed. 51 days pass, no refund. Look at the hours on the website you can chat - Monday night ONLY. Tried calling - waited 45 minutes 3 times, no answer. Can't email, as they do not...

Beachbody / Beachbody & activit

EMM55 on Dec 27, 2016
Beachbody does ship products. If you cancel, they stop for a month and then start recharging you. If they have your credit card number they will keep shipping. They sent my wife 2 products every 3 months, even after cancellation. They act like a criminal organization, they are impossible...

Beachbody / Derm exclusive

Chacha16 on Nov 9, 2016
This company is something else! Extremely difficult to return merchandise. The FDA needs to crack down on these companies that, in the end, care NOTHING about the person...only their pocketbook. I cancelled my subscription but it was an exhausting long conversation with one of the reps who...

Dr. Orden/Derm Exclusive / Customer service

Debbie Bishop on Oct 16, 2016
I had just got through watching the derm exclusive commercial on tv so I called, and this man would not let me go, he kept telling me about an even better special 4 times I had to listen to him, I would try and say something and he kept right on talking, and then I said, please! just...

BeachBody LLC / Cize DVDs

Angrycustomer44 on May 11, 2016
As seems to be a common complaint, I was charged for an order I did not make. I was planning on buying the Cize dvd's, I even put in my credit card information. However, before I submitted it I noticed that there were 2 dvd sets in my shopping cart, and for some stupid reason there in...

Beachbody / Unethical Behavior

Beachbody Bad Business on Mar 29, 2016
The following is a transcript from an online chat with Beachbody to cancel an order that was never submitted. Apparently, the company's practice is to charge you for an order even if you do not submit one, and then make it as difficult as possible to cancel the order that was never made...

Beachbody / identity theft - being billed for merchandise / services I didn't order or receive

bill897 on Mar 4, 2016
I am being billed for a product / service i did not make or receive. the address on the bill reads beachbody, p.o.box 406, frmngdale, ny 11735-0230. phone 1-866-441-4737, 800-470-7870. account no: 24726211386, amount: $19.95, client no: 62121795. it says i ordered merchandise on 12/16/2015...

Beachbody / Dvd's hip hop

A1971CWL on Feb 14, 2016
I did not commit to an order on line and yet my information I had put in was accepted as Confirmation. The next day my email said my order was on its way? What order ? I called and told them that I do not want this product that was "on its way" less than 24hours after my supposed...

Beachbody / Worst Customer Service Experience of my Life

Megan Bauer on Jan 15, 2016
Back in November, I decided to start the 21 Day Fix program with Beachbody after chatting with one of my friends who is currently a coach. There was a Thanksgiving accountability group on Facebook that included a group of individuals who would be completing the challenge all at the same...

Beachbody / Customer Service

Reviewer33145 on Jan 8, 2016
I have tried to cancel my account repeatedly and they continue to ignore my request and take money out of my account. I have received none of the product, but I have had my account charged plenty. When I was finally able to speak to a person, they said they did cancel my account and ye...

Beach Body / Customer service

apiggy on Jan 5, 2016
March 2014---that is how long I have been dealing with this problem! My neighbor was a coach for Beach Body and kept going on about how I should get the 21 day fix. I ordered the package she recommended, she also talked me into becoming a coach so that I could continue to receive the...

Beachbody / Unethical charges

Reviewer73623 on Sep 14, 2015
I ordered the 21 day fix program in August 2015 by calling the Beach Body toll free number. The sales rep talked me into taking two bottles of Actifit vitamins for 2 dollars as a "trial order" to see if I liked the product, I was told I could cancel any standing order of future shipment...

Beach Body / shakeology return

Jessica apple on Apr 14, 2015
I purchased shakeology March 1st, and it did not really impress me. I took it every now and then, but it was kind of blah. So before my 30 days were up, I called to cancel my future orders. I used the automated system they have, and went through all the procedures, as soon as I heard all...

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