Avis / rude, unprofessional customer service
Never use them. I wasted 2.5 hours of trying to call their local branch to see if they could pick me up (The reps on the 1-800 number offered me this service and confirmed it through the numerous customer service reps I spoke with). Since no one at the local branch could pick up a single phone call over the 2.5 hours, I spent the rest of my time calling the 1-800 Avis reps to try and attempt to even CONTACT that local branch to just verify the "pick up service".
I finally was transferred by a secret number that only the customer service rep knew and I spoke with someone who treated me like garbage. He was massively unprofessional and after being fed-up with his terrible attitude and they way he spoke to me I told him to cancel my reservation.
His response, "Sure, whatever -click-" and hung up on me. Apparently my money was not good with them, or they just didn't feel like doing any work that day.
I lost a day of work running around and playing their game with these unprofessional idiots, don't get suckered like I did.
Don't ever waste your time or give these people a single penny of your hard-earned money, they'll just treat you terribly. Let them starve this branch out and die and maybe they'll get the message and replace their staff.
Don't deal with the local rep: Mohammed Mustafa (this guy was a grade A jerk)
3716 West W T Harris Boulevard
Charlotte, NC 28269
You're better off having a rabid dog eat your leg off than deal with them... that whole experience would leave you with a much better taste in your mouth rather than doing business with Avis in Charlotte, NC...
More Avis Complaints & Reviews
- Avis Frankfurt Airport - Avis Frankfurt airport: unauthorized charges to credit card 
- Avis Car Rental France - improper charges
- Avis Car Rental - Outrageous debit on car scratch 
- Avis - insurance fraud, hail damage 
- Avis Rent A Car System, Llc - Because of poor customer service, I am now out an expensive pair of glasses! 
- Avis Rent A Car System / Avis Budget Group - car rental south africa
- Avis Rent A Car System / Avis Budget Group - avis car rental etolls - you will be charged regardless if you pay!
- Avis Rent A Car System / Avis Budget Group - car rental
- Avis Rent A Car System / Avis Budget Group - rental van in munich, germany
- Avis Rent A Car System / Avis Budget Group - rent a car