ATT Worldnet / credit card overcharge for services not rendered
ATT Worldnet notified me by mail that ISP (Internet Service Provider) service for all of Puerto Rico (where I live) would be discontinued in Jan 2002. I called the company to cancel my account and ask for a referral to another ISP service.
On May 27 2003, I noticed that ATT Worldnet had continued to charge my VISA credit card for monthly service, at the rate of $18.95/month for the ensuing 16 months. I contacted the company by phone [protected]), but the supervisor I talked with, Christine, refused to refund my money, even though she admitted that ATT Worldnet discontinued services to Puerto Rico, and that I had not accessed the account or services since January 2002.
I want ATT Worldnet to refund the money charged to my credit card for services they discontinued since January 2002. They continued to charge me $18.95/month for the 16 months (since service was discontinued until now), for a total charge of $303.20 for services not rendered. I want ATT Worldnet to refund me $303.20.
Chandra Kilgore's Response, May 16, 2017
I need to go to another carrier
Marsha Berry Painter's Response, Oct 31, 2018
I couldn't request repair online as it didn't recognize the phone # and zip. Century Link provided more info than ATT did. Apparently ATT used CL lines and doesn't have that info in their system for agents to see and they can't access the acct to do anything at all for me. Mgr will offer $20 for no phone line 2 wks and 2+ hrs of NO CUSTOMER SERVICE.
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