ATT Worldnet notified me by mail that ISP (Internet Service Provider) service for all of Puerto Rico (where I live) would be discontinued in Jan 2002. I called the company to cancel my account and ask for a referral to another ISP service.
On May 27 2003, I noticed that ATT Worldnet had continued to charge my VISA credit card for monthly service, at the rate of $18.95/month for the ensuing 16 months. I contacted the company by phone [protected]), but the supervisor I talked with, Christine, refused to refund my money, even though she admitted that ATT Worldnet discontinued services to Puerto Rico, and that I had not accessed the account or services since January 2002.
I want ATT Worldnet to refund the money charged to my credit card for services they discontinued since January 2002. They continued to charge me $18.95/month for the 16 months (since service was discontinued until now), for a total charge of $303.20 for services not rendered. I want ATT Worldnet to refund me $303.20.
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50 comments
always raising bill ,cannot hold contract with nfl,looks like i will go back to dish network
If I have unlimited, how did I hit 75% on Hotspot? 75% of what? The plan says UNLIMITED. What is 75% of unlimited? That completely makes no sense.
About a year ago, we switched from T-Mobile to AT&T and our phones won’t work in the areas that they used to work. We went on a vacation to a casino resort and we were in the same building and couldn’t even call each other. When we had T-Mobile, that was never a problem. How do I get out of this?! We’ll never get anything AT&T again!
had ATT internet air service for 1 1/2 years then all of sudden it stopped working. worked with ATT tech support for 15 days received new hardware and then was told "oh we no longer offer that service any longer you will have to find another provider.
I stupidly deleted my entire SIM from my phone. I only had a few hours to get it fixed in NY before my international flight. I went to the closest open store to JFK
(164-11 Jamaica Ave, Jamaica, NY) at 6:30 on a Sunday night. Luckily Dalton fixed my phone in minutes. He's the best! Cindy
Called ATT to work on phone coverage and agent removed my SIMI connection because I would not purchase an insurance plan for my devices. No way to track to the agent and had to go into the ATT store to reconnect my phone. SIMI card. A Complete nightmare
Visited the AT&T website. Old phone, prime on acct. died. Needed a replacement. Chat person was nice. Could not authenticate, I knew my passwords but were refused. Bought phone directly from web. Spent 30 Min resetting passwords. Ordered phone. Paid for overnight delivery. Checked status... won't be delivered for 2 weeks! Am without a phone.
Went to store and waited over an hour just to switch phones. Att would not allow me to switch out the Sim card that would be to easy. No wait a couple hours for service is what they make customers do. Lousy service
Not only does ATT have horribly long wait times, they transfer you to the wrong person or department over and over with terribly long wait times each time. They are an F- for customer care. I have been with ATT for 30 years and now have to leave because the service of so horrible!
This story is far too long for the $98 screwing we got. As a customer of ATT for decades I would never do business with them again. please find another provider.