AT&T U - Verse - Orange County, CA / poor customer service, very unprofessional
my wife and i ordered AT&T U-verse (TV/Internet/Phone) bundle for our home over three weeks ago. but the day before they're supposed to hook up service they called to say they can't install it due to "engineering" issues. turns out, they didn't do their homework and didn't prepare to install our service on the day our serice was supposed to begin. anyway, we are now more than one week after our original service date, and we still do not have any tv/internet/phone service at our house. AT&T personnel have lied to us about whether they are working on saturday, they have not called back when they said they would, they have all passed the buck to someone else in another department, nobody have taken any responsibility, and no AT&T personnel have behaved like professionally.
i have very disappointed and angry at AT&T.
the sad thing is, we switched to AT&T because we were fed up with the poor customer service of Cox communications. (although cox always had good tv/internet connection).
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