United States - 30324-3300
The following are the situations & circumstances I went through with becoming a new AT&T customer. Please read the following as I hope we can come to a resolution on the following issues:
1. AT&T missed appointment schedule at 8:00am-10:00am
2. I took off & loss a days pay to wait for the technician who did not arrive till 8pm.
3. I called several times which I waited each time 45 minutes to reach the dispatching dept. to find out when AT&T is coming. I was told to keep calling back as no one has picked up the ticket.
4. As the day went by I asked to leave the house temporarily to get lunch & was told not to leave as he could come any minute. He did not arrive till 8pm and I was not able to get neither lunch nor dinner since I had to wait for him to start connecting u-verse.
5. AT&T arrived at 8pm and worked till 9:30pm 2 hours connecting u-verse which never worked and he had to disconnect u-verse & connect me back to my cable company.
6. When the AT&T technician connected me back to my cable company, I had no telephone service for 3 weeks since AT&T had already pulled the telephone number from my cable company (Charter Communications).
7. The AT&T technician said I would be a priority since it was not connected properly. I then find out I could not be connected to u-verse till 1 month after. There was absolutely no priority for my case.
8. My family ended up using our cell phones to call people and paid extra for minutes used.
9. I received several phone calls from AT&T telephone dept, asking me to call Charter Communications and ask them to re-connect my telephone line so AT&T can pull the number again. After spending an hour trying to explain to Charter Comm what AT&T wanting me to do, they finally did it but charged my account a re-connect fee. I told AT&T the phone number was re-activated and I was assured the phone number was pulled again for importing.
10. Different representatives from AT&T called me several times thereafter asking me if the number was pulled. I told the 3 or 4 different reps that called me the whole story and it was apparent that no one read the notes from the prior telephone calls to me.
11. I took off the 2nd time for the installation between 8 & 10am and they did not arrive till 4pm. I lost another days pay since this is the 2nd time the installer missed the appt. at the time designated.
12. The installer connected the internet & cable and could not install the telephone because he said AT&T did not import the phone number, after all the conversations I had with them throughout the month & them ensuring the telephone number was imported.
13. The u-verse technician put me on the phone again with the telephone dept who let me know that they would give me a temporary phone number after they tried to sell me on additional services from AT&T. I could not get anymore disgusted at the gentlemen trying to sell me more services at such an inappropriate time.
14. I called Charter again to activate the phone number and they told me they would not activate it again until a discrepancy in billing was resolved with them first.
15. I received the bill from AT&T which included bundled & pro-rated charges for a service that was never running correctly.
16. The $100 gift card was never received, but I did receive the rebate check.
Was given a 'Telemarketer' sales rep. out of MI this past summer (2008) and when I got around to...
I got my wallet stolen on the 22nd of February. a couple minutes after it happened I called my bank and they said they changed my account and i would get a new card and number. then I went online to check my transactions and there are two pending transactions to them for a hundred dollars each. i just thought that someone called and tried to use my card but after reading these it sounds like they did use it and then the company double charged them thinking it was really their card how can they get away with this. I cant even get my money reimbursed until the transaction goes through its ridiculous it just goes to show how many good people are really left in this world. I hope they get caught because this is ridiculous.
I have had AT&T for about a year. For all that time I have paid into the warranty coverage. Recently I lost my phone. They sent me a new one however it wasn't the exact color that I bought. Now I know to some of you this probably isn't a big deal but I feel that I should of gotten the same exact phone that I bought. They told me that I had to deal with whatever they have in stock and that they will do nothing to fix the situation. Is there anything I could do? I am really not happy.
On 9/26/2008 I went to the AT&T Store #M327(1813 Village West Pkwy Suite 103, Kansas City, Kansas 66111) to inquire about the AT&T USB Connect Mercury prior to my trip to Spain planned for October 2008. I had two very specific questions: whether it would work in Spain and how much it would be. Sales person Lisa Overall told me it would work just fine and the rate would be $60 per month flat fee; I was not told about any additional charges, so I signed in. I got on the Internet, checked my e-mail etc. couple of times while in Spain and then it quit working, it turns out that it got disconnected because I spent "too much money" but I only found out about this when I returned home from the trip and then was able to check my e-mail.
This was followed in short order by two bills for a total of more than $20000
I called the store and the manager Alex Montgomery-Soares agreed that Lisa Overall did not correctly explained everything to me, but since it was alot of money, he had to go "higher up" to solve my problem.
To make a long story short, after multiple complaints to AT&T and spending very long hours on the phone, I was told that although I was given by mistake the "National rate" instead of the "International rate", I would still have to pay almost $4000 which would have applied with the International rate, and that was their final decision after reviewing my case. My contention is that if I would have been told about additional roaming charges/outrageous amount of money for very little megabytes of download I would have never signed for it so I don't know why I still had to pay anything other than the promised $60/month flat fee.
After threatening calls even on Christmas Eve, I payed the bill so my credit rate would not be affected, but I think this is abuse/robbery to the poor consumer by a big company and something needs to be done about it.
After googling "AT&T outrageous charges" and seeing the number of people in the same situation, I am surprised that nothing has been done so far and that all of this has not found its way to TV/newspapers etc.
Jose I. Dulin
185 Terrace Trail South
I have had this credit card for years and not missed any paymets in fact have paid it off twice in the last 4 years of over $20000 each time, They raised my rate almost 10% more after the balance got high, The government needs to stop the credit card companies from raising rates, and if they do they need to raise the rates on future purchases not purchases already on the card, this is a rip off.
I've had ATT Uverse for almost a year now. I have all the bundled services a person could ask for, voice over ip, wireless, U200 package and broadband service. Since September 2008 my bill has been sky high, but i did not really wonder why, just thought the services i had were the cause only after receiving a bill February 2009 for over $700. After being on hold with ATT for about an hour and speaking to around 7 people who had no clue of what they are being paid for, i found out that i wa sbeing charged for ordering adult movies for about 6 months. I told ATT that i have not ordered any movies since i had the service, and why should when i can go to Walmart and rent them for $1 brand new. They told that yeah they were ordered from my home, but the funny part is that while i was talking with them and complaining there were 3 more movies charged that same day, during the time i was on the phone. So after two days a technician called and i explained the what's going on. Did you know that ATT is giving it's customers refurbished/used Uverse boxes? i know when i signed up for service they were suppose to be new, i never signed anything on receiving used equipement. Also i was told that there could have been a crossed signal with the previous owner of the boxes. At this point they are still not willing to admit to their own mistake and refund me almost $1000 since september. Oh did i mention that the majority of the time that these were ordered that my kids are in school 8 hours, my wife works all day and i am retired and in college full time.
I DID have a prepaid cell phone. Do not use it anymore, infact i have not used it for almost a year. Then I...
I finally caved in and decided to switch from DISH to ATT Uverse because of the $200 promotions, ability to "record 4 programs" at once and have them play anywhere from a single DVR versus my current DISH setup using 2 HD DVR's.
When completing the install yesterday the technician informed me that because of distance we are from the DSLAM, (over 4500 feet) they had to lower the IP speed from the street to the house from 25mbs to 18mbs. Consequently, we can only watch a SINGLE HD station at a time and can NEVER record more than 1 HD program at a time and that the maximum number of programs we can record simultaneously is 3(all SD) rather than the advertised capability to record 4.
I immediately told him that this was a showstopper, and that was less capability we had with our existing DISH setup. He acted as if I should have been informed by the sales reps at the ATT store where I signed up the day before, or at minimum by the other technician that was at the house previously preparing the switch at the street.
Essentially, ATT is using bait & swithc tactics to entice people like myself to swith with promotional offers, etc...however the system does not even perform as advertised, nor where there any warnings that we would have fewer than advertised capabilities.
I have already called to cancel and plan to have my DISH service resumed.
Here is the letter I tried to send to AT&[protected]@CustomerCare regarding an unreceived Rebate for a SONY ERICSSON...
This company AT&T states that we had an automatic renewal. We did not. We signed up for regular phone ...
I ordered at&t's dsl 1.5m internet service. I was told to go to www.att.com/rewards in 21 days from...
My mother had a business phone line with AT&T which my sister helped set up the plans and services. When my mother retired I attempted to setup call forwarding for that business phone number. To my surprise a cryptically titled item 'SimpleLink Enhanced MMRC' changed from ~$8 credit to ~$26 charge every month. I did not get the full story of what this plan/service was 6 months latter. Every month I would talk to an apologetic supervisor would would offer a few dollars of credit and assure me that the plan was terminated and the charge would not reoccur. Every month brought a bill with the ~$26 charge which prompted another phone call. Once they even suggested that it might take some time for the cancellation to be processed, suggesting that I should ignore the next bill and look for the charge to be eliminated on the following bill. All the while accumulating ~$26 a month.
I get the full story after I have the account transferred from my mothers name to mine, which seems to have terminated the program. In April of 2007 my sister signs mom up for this program that will provide the ~$8 as long as we are billing a minimum of $45 dollars, which costs ~26 when our bill falls below that figure. This is a reoccurring year long contract, which renewed for a second year in April 2008 after AT&T sent use a cryptic letter explaining what we had to do to cancel in February 2008. At that time I was helping mom with post brain-injury therapies. In May 2008 we reduced our service charges below this limit and incurred the charge. In October 2008, by closing the account, we were charged ~$26 for every month remaining in the contract through April 2009, ~$180. I doubt that my sister would have signed up for this plan if it was fully explained to her. AT&T certainly made no attempt to explain it to me during those 6 months, I suspect hoping to capture another year by running the clock.
My girlfriend and I waited quite some time before At&t claimed that their U-Verse package was finally available where we live(Carol Stream, IL). Last week our apartment complex left fliers outside everyone's door stating that an At&t sales person would be in the office over the weekend to sign people up. So my girlfriend goes and signs us up for the U-verse Cable & Internet package.
Two days later we receive a phone call from At&t telling us that they made a mistake & U-Verse actually is not available for our apartment. There is apparently some technical issue with some apartments being able to receive the service, and some not being able to. They told us to go with Comcast until this issue can be resolved, then to come back to them.
I understand mistakes happen but wow is that a colossal screw up. It would be one thing if we signed up over the phone and then they called and told us this, but a salesman was THERE at the apartment complex signing people up(us included) with SERVICE AGREEMENTS. Now I've heard the old saying about people who assume & I know how dangerous that can be. However none of my assumptions are ever THAT far from the realm of reality. Call me crazy, but when a salesman works out a deal with an apartment complex to sell internet & cable to EVERYONE there, then yes I am going to have to assume that company would have already sent a tech to each and every building to check and make sure all are potentially eligible for this product. Such a wacky though right? Boo At&t. You stink.
FInally I thought I can get away from Comcast hell. umm wrong Uverse is actually worse. Installer used my existing co ax wiring but still took 4.5 hours to install 1 dvr box and 1 modem
tv picture os ok channel line up is ok, BUT WAIT I want HD. ok now the picture quality is more like something you would view over dial;up connection. very pixelated and frequantly it simply drops out.
Great concept but it needs some work. If you like any quality picture stick with cable or satellite
8 months ago I purchased one time WIFI internet service from AT&T at an airport. Now I realise that I am subscribed to a yearly service paying 20$ a months.
I built web sites all my life for a living so I'm 110% sure that it wasn't very clear that I'm subscribing to a yearly service.
I find AT&T's aproach very deceiving because I opened up a web page designed for that airport and its clear that %90 of the passangers would like to purchase a "one time" service. The default options could have been that way.
This is such a huge disappointment!
We had an installation schedule for the AT&T U-Verse on January 31 st, we had ordered this on the 31 of December. We were in the living room waiting for the cable guy to show up and do the installation so we can get on with other important chores. We were sitting there with my brother, mom, and his two friends that came to play a video game. The installation was scheduled for 12:00-2:00. We finally got a call from an AT&T U-Verse employee, the one that was supposed to install U-Verse for us today, [protected]. It was 12:45. On the call he asked if we wanted to re-schedule, and we replied "no, one month is not enough for you?". He then told us that he will come at 1:00. We said alright. Hours passed, and there was no sign of him, no call, nothing. We tried, and tried alot to contact him from the number that he called us from, and a few other numbers. They all had us waiting for 2.5 hrs. Like I mentioned earlier, we were all waiting for him, from 12:00-2:40. We got on the internet, and saw that our appointment was scheduled for 8pm. We were shocked, and then waited for a few more hours, and then finally our call got to them. Someone from the AT&T U-verse picked up the phone. We asked him about the installation, he said that it has been re-scheduled for February 24. We all were sad, and didn't talk much, because it just wasn't clear enough, on why he re-scheduled. The someone also said that he came at exactly 2:40, and knocked a whole lot, then went away. THAT WAS TOTALLY A LIE. WE WERE IN THE LIVING ROOM, OUR FRONT DOOR WAS COMPLETELY OPEN!!! SO WAS OUR BACK DOOR!!! THE ONLY ENTRANCE THAT WAS CLOSED WAS OUR GATE, BUT IT WASN'T LOCKED!!! OVERALL HE LIED, AND NEVER SHOWED UP, AND WITH THAT HE SQUELCHED OUR EXCITEMENT, ANY HAPPINESS FOR GETTING THE U-VERSE, AND HOW ENTERTAINING IT WOULD BE. AT&T U-VERSE WAS THE BADDEST SERVICE WE EVER HAD.
On November 3rd I thought I had misplaced my cell phone, so I looked for it the rest of that day and on the 4th but could not find the phone so I placed a lost phone entry on November 5th. I received my October bill and it had that I owed $124.00 and I knew this was way to high being that my normal bill has been between $39.00 to $45.00. So I saw on my bill that all these downloads were fraudulently made to all these various game sites and porn sites. I immediately called AT&T to complain and inform them of the problem and they of course told me that I was responsible for any downloads that were made on the cell phone before I reported the phone lost so I had to eat the $124.00 bill. I had just renewed my contract and just got the new phone when it was lost so I had my old cell phone and they told me to go to the nearest AT&T store and have them put in a new sim card and that will take care of the problem. I did that immediately. When I received my November bill I was shocked to see a $299.00 bill and when I looked at how that could be possible it showed that there were downloads made on the phone after the 5th and after I had the sim changed. The rep I got was very nice and the said they would fix the problem and that I would owe $75.00 for that months cell phone bill so I paid that. December when I received my bill it showed I owed $526.00. The bill showed I was past due by $2.89 which should not have been possible being I paid exactly what the rep said. There were no downloads this time but it said that I went over my 450 anytime minutes by 897 minutes that just isn't possible yet when I look at the bill it is my cell phone calls. What I didn't realize was that when these people were downloading on my cell phone they must have used all of my roll over minutes which I usually had 350 roll over minutes. They say I am responsible for this bill but there's something very wrong here cuz it's my usual number of calls for the month. This is a disaster and I need to know if anyone else has had this problem and if they know what actions I can take on this.
Here is a copy of the letter I wrote: 01/31/06 16:36 Good Afternoon Ms. Dowling. I am writing to you today...
Today Monday January 26, 2008 Linda the supervisor I talked to on Friday and had told me she would talk to their sales department and try to straighten out the situation and would give me a call back today...called, well it was useless, basically to tell me that nothing can be done, that she contacted Tiffanies supervisor and let them know what gave us the wrong information... whoopie! but that was all she could do for us!
so basically we are stuck going from 2 brand new 2008 Sidekicks with Tmobile 3 -4 mths old $300 phones... to these two piece of crap phones with AT&T...that we basically settled for, because of what we were told... and they are not willing to do anything what so ever to correct their screw up!!! basically Linda's last words on the phone were...'Sorry we can't do anything for you, and for the misinformation!!' EVERYBODY BEWARE!!!