United States - 30324-3300
I agreed to service with AT&T the end of Jan. 2009. It took several days before I could use my phone there were problems at the pole. After three days of not using my service AT&T promised me a credit. The operator said that she couldn't credit my account then because I didn't actually have a bill due yet. I knew this was going to be a problem she said call back when I got my 1st bill. In the mean time I order internet service through AT&T. I received a bad modem so another 4 or 5 days passes can't use internet. They send me a new modem. They told me they swould credit my account for my trouble never seen that credit. Today get bill no credits for anything. No $50.00 rebate either. Call phone company only thing I could get from dsl dept was $20.00 credit no luck with credit for phone service or my rebate offer. They told me to visit the rewards website for my rebate. I dont see anyway to get my rebate offer!
I called AT&T on 5/5/08 to cancell all of my phone servcs & to inquire about a dry loop DSL internet connection. The rep. asked why I was cancelling my phone servcs. . I told her that I was considering going with another provider & that I only needed internet service. She then asked me how much this other provider was going to charge, which I thought to be distasteful, but I decided to tell her it was to be $24.00 Mo. for all phone servcs. . She then told me that she could offer me a great deal, Local serv. @ $24.00 Mo., Unlimited LD @ $13.05 Mo., & Internet srev. w/ an upgrade to 6.0 @ $32.95 Mo. for atotal of $70.00 Mo. plus all applicable fees & taxes, plus she would give me a $20.00 per Mo. discount for 6 Mos. & a $50.00 cash gift voucher. When I recieved my next bill the ammount due was $98.00 & there was no mention of the $20.00 discount, I then called & spoke w/ 2 different reps. who both told me there was nothing they could do to correct this problem & that no one should have offered me this package, at that time I told them to disconnect all of my services & I hung up abruptly!! Next day I noticed that all of my svcs. were still operational so I called again & told them to disconnect again, again they did not turn off svcs.. By July I decided that I might as well use the svcs. & only pay what I was originally contracted to pay. They then started sending inflated bills to which I only payed the contracted ammount. This went on until Nov. '08, at which I then called to disconnect again!! But guess what, they still did no cut off!! they finally cut my phone in Dec. '08 or Jan '09 & my internet in Feb. '09, I do not intend to pay them for the time between Nov. & Feb. . The next thing I recieved was a collection notice stating that I owed them $309.44. I had already registered a complaint with the BBB.
PS; I still have not recieved my $50.00 cash gift voucher & I do intend to register a complaint with other state & federal authorities.
I referred two people to AT & T Uverse for their AT&T Referrals program in August and October of 2008, and did not receive the rewards for them. On the website it asks for their phone number or their Ban number. I entered their phone number. After waiting 4 months, and no rewards, I called and was told that I had to enter the BAN number, the CS rep said that she would reenter with their BAN number. I waited another two months, and was now told that they registered after they had already received service, and you must do it before (I did the first time). DO NOT refer anyone to ATT Uverse. The two people that I referred have had nothing but problems with their service, and one of them is going back to Direct TV next week.
I was also, another victim of false advertisement. At the time of my subscription to ATT wireless plan, I was also notified of the rebate that I would be receiving. I was instructed by Sale Rep from ATT to log in to the site ATT/reward rebate. And, could not believe that it never prompt me to the site. I am also requesting for my rebate as promise by ATT. I feel that this was poor business and a rip off. I am very upset, and disappointed with service . I am waiting and expecting my promised rebate.
I have a att air card bought 2/9/09 was not told that I have only 5gig cap on my 60 dollar charge a month ...
Fewer Bars in More Places: AT&T Network Upgrades Degrade Service for 2G Phones
By Timothy R. Butler | Jan 2, 2009 at 22:45:2
In an act affecting owners of 2G cell phones on AT&T Mobility’s network, including the highly visible, and originally highly expensive first generation iPhone, Open for Business has learned that AT&T has been quietly sacrificing 2G signal strength in an effort to speed up the build out of its next generation 3G network. The first generation iPhone was trumpeted by the company as recently as seven months ago; many 2G phones continue to be sold by the Dallas-based company today.
Cell phones, like other wireless communications devices, have certain radio bands they communicate on. While previously the company had been primarily relying on the 850 MHz band that offers a more robust signal, including superior indoor reception, company technicians confirmed to OFB that transmitters for the 2G signal used by the original iPhone and most other handsets, including most AT&T offered BlackBerry and RAZR models, have been shifted to the weaker 1900 MHz band in some areas.
This shift has resulted in customers past their 30-day return policy, but still with relatively new phones, finding themselves stuck with equipment no longer able to pick up signals properly in previously strong coverage areas, even though the equipment itself is without defect.
OFB was able to confirm this situation for itself using multiple devices in St. Louis, MO, and also obtained information on similar cases across the country. Reports suggested the problem started to appear as AT&T ramped up its 3G network in preparation for the iPhone 3G in early 2008. Each AT&T technician OFB talked to concerning this problem offered the same solution: that the customer should purchase new, 3G-enabled equipment at the customer’s own expense. This has created a troubling situation for many owners of the original iPhone, a device that was as recently as May of 2008 selling for $400. These users are being told their expensive phones should not only be replaced at the subscriber’s expense, sometimes less than a year after purchase, but also at an increase in the monthly service rate of $10 for data and $5 for text messaging.
While the iPhone is the highest profile device impacted by the network change, other high profile, higher-end phones, including all but one of AT&T’s BlackBerry phones, feature 2G GSM/EDGE radios that could be impacted by this switch. In all, nearly half of AT&T’s phones available on its web site are 2G models incompatible with the newer 3G technology.
When I contacted AT&T’s technical support seeking a solution to the problem, the company did offer a $200 one-time credit, a helpful offer, but not nearly enough to offset replacing my family’s two perfectly functional iPhones and additional Nokia handset (equipment totaling about $1, 000 in value over the last two years), nor did the company offer to offset the additional fees attached to the new phones (a cumulative total of $30/month). The standard upgrade offered was pursuant to a new two-year contract on all three lines. Over the course of the next two years, AT&T’s offer would cost an additional $920 plus tax to restore the level of service previously available.
As an alternative, OFB was also advised by one AT&T customer service representative to consider terminating AT&T service. The representative then suggested using unofficial information on the Internet to unlock the iPhone for use on another cellular network.
OFB’s staff collected other similar stories across the country, including the Midwest and both coasts. A serious question arises for those considering purchasing higher end equipment like the iPhone 3G or Blackberry Bold going forward, either as a new customer or as a customer attempting to escape the 2G problems. As AT&T looks forward to yet another network upgrade to the 4G LTE network in the coming years, is there any guarantee that new equipment purchased now will not suffer the same fate before its respective contracts expire as well?
AT&T’s executive director of analyst relations, Mark Siegel, “categorically” denied to OFB that AT&T was advising customers to dump 2G equipment such as the iPhone for 3G versions. In a follow-up message, Siegel added that the company was not requiring anyone to switch to 3G equipment. Although that is technically true, customers in affected areas are all but required to upgrade due to the dramatic signal strength drop over the last few months.
OFB also attempted to reach Apple for comment, but had not received a response from the company by press time.
Timothy R. Butler is editor-in-chief of Open for Business. You can contact him at [protected]@ofb.biz.
Think twice before ordering at&t u-verse!
I bought an hdtv in11/2008 and decided to order at&t u-verse. I already had at&t dsl, so I was going with the cable/internet/digital voice bundle. I was scheduled for installation on 12/19/2008. They callled to cancel and reschedule because it was snowing outside. Ok, fine, no problem. So, they reschedule for 1/9/2008 between noon and 3pm. 3 o'clock comes and goes with no sign of at&t and no cancellation phone calls. At 4 o'clock I decided to call at&t and they told me that I didn't have an appointment scheduled. I guess that the phone call on 12/19 was all my imagination. So, after about an hour on the phone with the "customer service" rep, I am rescheduled for the very next tuesday between noon and 3pm. However, they cannot install the digital phone until that friday. Whatever! I agree. On tuesday, 1/13 I had the cable installed and it worked fine. I had all of the channels and the hd looked great. So it worked for about a week. I get up the following monday, and guess what, no hd! I immediately call at&t "tech support." he asks what the issue is and than reads the standard "we're very sorry that this happened... Yada yada yada." he tells me that he cannot figure out what the issue is and has to send a technician to my house. Well, I guess I sounded angry enough that I was able to get a technician out the very next day (Between 3pm and 6pm). The technician shows up around 6pm and asks me if I ordered hd and if I am paying the extra $10 a month hd fee. I replied in the positive and he immediately made a phone call, reset my receiver and, bam, I have hd again. Oops, I forgot about the digital voice that was to be installed the previous friday. Ok, they were supposed to show up between noon and 3pm to install the digital voice. Again, no call and no show. If I were to do this at my job, I would be fired. So, I call the useless "customer service" reps and get the usual we're sorry mumbo jumbo. Apparently, the appointment was made but the local dispatcher messed something up. Than, the rep proceeds to tell me that she needs to investigate and cannot make an appointment until the following monday. She told me that she or someone would call me to set an appointment up. Well, what a surprise, they never called. So, I decided, forget it, i'm gonna get the smallest phone package that at&t provides (Not digital) and add minutes to my cell phone and use it as my primary phone. Btw, I didn't bother calling them to ask what happened. I figures that it just wouldn't be worth it. Wouldn't you know it, a couple of weeks later, on a friday (I forget the date) my cell phone rings while i'm at work. I answer and it is an at&t technician telling me that he is at my house because I have an appointment to have at&t u-voice installed. I laughed and told him that I did not place an order and to cancel. I actually laughed because I was able to no call and no show them. I'm almost finished so please bear with me. Everything is going well for a couple of months and on saturday, 3/14/2009, i'm watching tv and it keeps freezing up every 2 to 5 minutes. Also, while surfing the internet, error keep appearing that there is a problem with my internet connection. The errors clear after a couple of minutes but would appear again a few minutes later. I reset the hd receiver and the picture would still freeze every 2 to 5 minutes. I reset the router and this also did not fix the issue. So I called at&t support and they checked my line remotely and found an issue. They said they could send a technician out the next day between noon and 4pm. I accept. Well, the next day, I receive a call from an at&t rep around 3:40pm stating that the technician is running late and that he or another technician will be there after 4pm. Well, 4 o'clock comes and goes. At 6pm, I asked my wife to call, because I was too irate. Guess what, they are not coming and weren't even going to call. After my wife ranted and raved, they said they will be out on monday between 4pm and 6pm. This is where I stand right now. When I decided to switch from satellite to u-verse, I thought I was getting a great deal for the price. What a mistake!! If I had it to do over again, I would have stayed with satellite. Actually, I will probably go back to satellite because this is just way to ridiculous. If you have good service with your current cable provider, stick with them.
i referred my daughter to at&t uverse for computer, telephone and television it was installed on9-23-08 my daughter registered with her phone number on line which is what it said to do .i called after eight weeks and was told it would be coming soon each month after that i called and was told the same thing i spoke to supervisors. they all told me they were working on it i called on march 3 2009 and was told after all this time i was not eligable they never told me this before and i think this is a scam i feel they cheated me out of my reward because we followed the directions on line why didnt they tell me 3 months ago that i wasnt getting it they are supposed to be a reputable company i think i should consider changing companies and not referring anymore people for this service this is the second referral i got nothing for
Earlier Feb 09, I ordered U-verse to be installed. Got a installation date of Feb 28. About 2 weeks wait time. Fine, so I waited. The scheduled installation time was between 12 and 2 pm. I received both a card and email to remind me of the installation.
On exactly 1:59pm that day, I got a call saying the tech is behind schedule and has no idea when he will make it today. I was not too happy, of course, because one has to wait around hours and hours for a technician. And people have plans. You screw up one plan, you screw up the whole day. So I asked for re-schedule.
Guess what, another 2 weeks. The installation time, 12 to 2 pm., same.
I waited again, like a dumb puppet. I made all the efforts to move my schedules around and waited, waited... until 2:30, I lost my patience and called customer service. Surprisingly (or NOT), I was told the order was canceled. At first the customer rep had no idea what happened but after I pushed further, and after numerous transfer, hold, hold, 40 mins went by, and it turned out that the order was NEVER officially assigned to the dispatcher, due to some "technical" errors. The order was "cancelled" after 14 days.
I was getting at least 2 automatically placed calls before that installation date, to remind me of this installation. And right in the morning of the installation, beautifully, the order was nuked. And the beauty of it, is that no one is at fault!!!??? because it is all system's problem!
The bottom is that my time is simply worth zero dollars because I lie on the couch watching TV everyday anyway. Well. NO. my billing rate is $ 200 per hour. We had a deal, to make a sale which requires that I commit to a schedule, sit and wait, and the other party show up to perform the service. By screwing up like this, it is an epic failure of business trust, integrity, and simply disgraceful.
This will be almost 2 months, for U-verse to be installed.
Shame, I mean, concentrated shame, mixed with lead and mercury. Sometimes I really don't get this, do they still want customers or not? Because seems to me, no one gives a [censored] any.
They put me down for another week. Maybe I need to get my fingers crossed for someone from AT&T to really make his appointment. It's like, playing lottery. You need very very very good luck to win, to get installed.
ATT solicted my company for a website with a banner ad guaranteed to get 60 clicks a month and put me on yellowpages.com and other search engines . After 3 months of trying to get in touch with their web designer, the sales representative, OR the sales representatives manager, none of my phone calls were ever returned, I received a contract and my credit card was billed. I called customer service and they found no record . I sent their information back, registered mail, with a letter stating that their "no service" was cause for my not signing any contract with them. Instead of responding to my letter they put up a banner ad with incorrect information about my business causing me financial harm 4 months after I was solicted and 2 months after they received my cancellation letter. I have called them many times trying to get them to stop advertising my business and they state there is nothing they can do. Customer service is smug and inconsiderate. I have had customer service representative tell me there is nothing they can do because it has been billed to my credit card and I voiced verified the information. I had one representative from the Riverside, CA office hang up on me. If you are thinking about advertising with ATT YELLOWPAGES - STOP NOW - THEY DON'T PERFORM WHAT THEY PROMISE AND THEY TREAT YOU AS THE ENEMY!!
After a gross overpayment of my monthly wireless aircard fee, I was put through hell trying to get the money returned. After intitiating action their "Trust Dept" (good name huh?) closed the case (CMA) after requiring more info on the payment but never tried to get in touch with me to request the info. I opened another "CMA" to proceed and got shoddy customer service, one service rep (Kathryn Berman) told me to fax the info for the Trust Dept. to her and she would take care of it. I found after trying to follow up, she did nothing but leave lie on a pile of papers.
After 5 weeks and no money to pay my bills I incurred a few late charges and AT&T never offered interest for the time the held my money.
Five weeks ago I called to terminate the contract and after explaining it all for the umpteenth time the service manager agreed with me and it was canceled. AT&T continued to carry a balance and just turned it over to a collection agency. I called AT&T customer service just now about it and I'm told by the supervisor the only thing she can do is waive the late fee.
At&T and especially the "Trust Dept" does not care about customer relations. This is not the first time in many years I have had bad customer service and/or trouble with this company, I should have learned my lesson. Stick with Verizon
This is a warning to anyone getting involved with the ATT U-verse system! Everything they tell you is untrue, the persons on the help lines each seem to have a different story about getting help, and the billing is very deceptive. We had service installed on January 31st, 2009 and as of today (3/9/09), it has been an absolute NIGHTMARE! I have been verbally lied too, verbally abused, and we have had probably less that one half service during the entire time it has been installed.
We have been customers with ATT for many years, and have had all services "bundled" for the past several years, but this has completely turned us off from this company. They are ripping people off left and right... do not even consider getting this service or you will be sorry!!!
As a former employee of AT&T, I was guaranteed the use of my AT&T Universal Card for life with no annual fee...
Going to make this short. We got a go phone from wal-mart for our son to use just in case, the throw away...
dear sir I am craig j cirrincione I was sent is letter from your Law offices. It states that I owe you 433.99...
A man represent at&t came to my shop want me to change land line carrier. he promised me lower my telephone bill.
but i get doubled phone bill this month.
I call AT&T but that computer machine make me angry, also
the person received call doesn't care because its not their department job. i tried call million time this sales person, leave million time recording didnot answer.
what am i have to do?
I have been an AT&T customer for over five years. I recently rolled my sisters account under my account. I called customer service twice to ask questions about the details before I made the switch. The rep did not note any of my questions or any of the responses to my questions. I specially asked about the rollover minutes and was assured we would keep all of them. Now I get my first bill and they have taken away all the minutes and say they can't do anything about it even though their representatives are giving out incorrect information. This is very poor customer service and when my contracts expire I will not be renewing any of the. They also said that one of my contracts has already expired this is contrary to what I was told when I was combining the accounts in February. AT&T needs to give me back my rollover minutes and retrain their customer service agents.
i need to update my complaint. It is very important for me to let everyone know about a billing specialist named ASSUNTA WESBY, she was very helpful, very polite, and even cared enough to tell me that after we disconnected that she would make sure my account was how i had requested. Please ATT praise her, but i would let some of the customer service taking orders for new service maybe take some training from her. all of you out there take the time to do the steps it is worth it if you get the pleasure to speak to her; ASSUNTA WESBY.
I called in to talk abouth my home phone acct. When I was asked about getting a wireless plan, we talked about it, and I asked what would I get with the plan, she told me that I would get a free phone with $50.00 cash back, 450 daytime min. 5000night/weekned min. And a rebate. So I got online to see all the phone because I didn't like the free phone, she said that if I paided for a phone that she would give me a better offer, I asked what was it she said if I paide for the phone that she would give me a bluetoot headset, car chargers, rebate, $50.00cash back, and my mins. Well I got my phone, mins. But that was it. I called in to at&t and talk to so meny people that I said # it, but thay cann't call me for sehit and i'm going to send the phone back. (Ceo) will like that. Jacqueline faison [protected] call me, i'm mad
The following are the situations & circumstances I went through with becoming a new AT&T customer. Please read the following as I hope we can come to a resolution on the following issues:
1. AT&T missed appointment schedule at 8:00am-10:00am
2. I took off & loss a days pay to wait for the technician who did not arrive till 8pm.
3. I called several times which I waited each time 45 minutes to reach the dispatching dept. to find out when AT&T is coming. I was told to keep calling back as no one has picked up the ticket.
4. As the day went by I asked to leave the house temporarily to get lunch & was told not to leave as he could come any minute. He did not arrive till 8pm and I was not able to get neither lunch nor dinner since I had to wait for him to start connecting u-verse.
5. AT&T arrived at 8pm and worked till 9:30pm 2 hours connecting u-verse which never worked and he had to disconnect u-verse & connect me back to my cable company.
6. When the AT&T technician connected me back to my cable company, I had no telephone service for 3 weeks since AT&T had already pulled the telephone number from my cable company (Charter Communications).
7. The AT&T technician said I would be a priority since it was not connected properly. I then find out I could not be connected to u-verse till 1 month after. There was absolutely no priority for my case.
8. My family ended up using our cell phones to call people and paid extra for minutes used.
9. I received several phone calls from AT&T telephone dept, asking me to call Charter Communications and ask them to re-connect my telephone line so AT&T can pull the number again. After spending an hour trying to explain to Charter Comm what AT&T wanting me to do, they finally did it but charged my account a re-connect fee. I told AT&T the phone number was re-activated and I was assured the phone number was pulled again for importing.
10. Different representatives from AT&T called me several times thereafter asking me if the number was pulled. I told the 3 or 4 different reps that called me the whole story and it was apparent that no one read the notes from the prior telephone calls to me.
11. I took off the 2nd time for the installation between 8 & 10am and they did not arrive till 4pm. I lost another days pay since this is the 2nd time the installer missed the appt. at the time designated.
12. The installer connected the internet & cable and could not install the telephone because he said AT&T did not import the phone number, after all the conversations I had with them throughout the month & them ensuring the telephone number was imported.
13. The u-verse technician put me on the phone again with the telephone dept who let me know that they would give me a temporary phone number after they tried to sell me on additional services from AT&T. I could not get anymore disgusted at the gentlemen trying to sell me more services at such an inappropriate time.
14. I called Charter again to activate the phone number and they told me they would not activate it again until a discrepancy in billing was resolved with them first.
15. I received the bill from AT&T which included bundled & pro-rated charges for a service that was never running correctly.
16. The $100 gift card was never received, but I did receive the rebate check.