United States - 30324-3300
Earlier Feb 09, I ordered U-verse to be installed. Got a installation date of Feb 28. About 2 weeks wait time. Fine, so I waited. The scheduled installation time was between 12 and 2 pm. I received both a card and email to remind me of the installation.
On exactly 1:59pm that day, I got a call saying the tech is behind schedule and has no idea when he will make it today. I was not too happy, of course, because one has to wait around hours and hours for a technician. And people have plans. You screw up one plan, you screw up the whole day. So I asked for re-schedule.
Guess what, another 2 weeks. The installation time, 12 to 2 pm., same.
I waited again, like a dumb puppet. I made all the efforts to move my schedules around and waited, waited... until 2:30, I lost my patience and called customer service. Surprisingly (or NOT), I was told the order was canceled. At first the customer rep had no idea what happened but after I pushed further, and after numerous transfer, hold, hold, 40 mins went by, and it turned out that the order was NEVER officially assigned to the dispatcher, due to some "technical" errors. The order was "cancelled" after 14 days.
I was getting at least 2 automatically placed calls before that installation date, to remind me of this installation. And right in the morning of the installation, beautifully, the order was nuked. And the beauty of it, is that no one is at fault!!!??? because it is all system's problem!
The bottom is that my time is simply worth zero dollars because I lie on the couch watching TV everyday anyway. Well. NO. my billing rate is $ 200 per hour. We had a deal, to make a sale which requires that I commit to a schedule, sit and wait, and the other party show up to perform the service. By screwing up like this, it is an epic failure of business trust, integrity, and simply disgraceful.
This will be almost 2 months, for U-verse to be installed.
Shame, I mean, concentrated shame, mixed with lead and mercury. Sometimes I really don't get this, do they still want customers or not? Because seems to me, no one gives a [censored] any.
They put me down for another week. Maybe I need to get my fingers crossed for someone from AT&T to really make his appointment. It's like, playing lottery. You need very very very good luck to win, to get installed.
ATT solicted my company for a website with a banner ad guaranteed to get 60 clicks a month and put me on yellowpages.com and other search engines . After 3 months of trying to get in touch with their web designer, the sales representative, OR the sales representatives manager, none of my phone calls were ever returned, I received a contract and my credit card was billed. I called customer service and they found no record . I sent their information back, registered mail, with a letter stating that their "no service" was cause for my not signing any contract with them. Instead of responding to my letter they put up a banner ad with incorrect information about my business causing me financial harm 4 months after I was solicted and 2 months after they received my cancellation letter. I have called them many times trying to get them to stop advertising my business and they state there is nothing they can do. Customer service is smug and inconsiderate. I have had customer service representative tell me there is nothing they can do because it has been billed to my credit card and I voiced verified the information. I had one representative from the Riverside, CA office hang up on me. If you are thinking about advertising with ATT YELLOWPAGES - STOP NOW - THEY DON'T PERFORM WHAT THEY PROMISE AND THEY TREAT YOU AS THE ENEMY!!
After a gross overpayment of my monthly wireless aircard fee, I was put through hell trying to get the money returned. After intitiating action their "Trust Dept" (good name huh?) closed the case (CMA) after requiring more info on the payment but never tried to get in touch with me to request the info. I opened another "CMA" to proceed and got shoddy customer service, one service rep (Kathryn Berman) told me to fax the info for the Trust Dept. to her and she would take care of it. I found after trying to follow up, she did nothing but leave lie on a pile of papers.
After 5 weeks and no money to pay my bills I incurred a few late charges and AT&T never offered interest for the time the held my money.
Five weeks ago I called to terminate the contract and after explaining it all for the umpteenth time the service manager agreed with me and it was canceled. AT&T continued to carry a balance and just turned it over to a collection agency. I called AT&T customer service just now about it and I'm told by the supervisor the only thing she can do is waive the late fee.
At&T and especially the "Trust Dept" does not care about customer relations. This is not the first time in many years I have had bad customer service and/or trouble with this company, I should have learned my lesson. Stick with Verizon
This is a warning to anyone getting involved with the ATT U-verse system! Everything they tell you is untrue, the persons on the help lines each seem to have a different story about getting help, and the billing is very deceptive. We had service installed on January 31st, 2009 and as of today (3/9/09), it has been an absolute NIGHTMARE! I have been verbally lied too, verbally abused, and we have had probably less that one half service during the entire time it has been installed.
We have been customers with ATT for many years, and have had all services "bundled" for the past several years, but this has completely turned us off from this company. They are ripping people off left and right... do not even consider getting this service or you will be sorry!!!
As a former employee of AT&T, I was guaranteed the use of my AT&T Universal Card for life with no annual fee...
Going to make this short. We got a go phone from wal-mart for our son to use just in case, the throw away...
dear sir I am craig j cirrincione I was sent is letter from your Law offices. It states that I owe you 433.99...
A man represent at&t came to my shop want me to change land line carrier. he promised me lower my telephone bill.
but i get doubled phone bill this month.
I call AT&T but that computer machine make me angry, also
the person received call doesn't care because its not their department job. i tried call million time this sales person, leave million time recording didnot answer.
what am i have to do?
I have been an AT&T customer for over five years. I recently rolled my sisters account under my account. I called customer service twice to ask questions about the details before I made the switch. The rep did not note any of my questions or any of the responses to my questions. I specially asked about the rollover minutes and was assured we would keep all of them. Now I get my first bill and they have taken away all the minutes and say they can't do anything about it even though their representatives are giving out incorrect information. This is very poor customer service and when my contracts expire I will not be renewing any of the. They also said that one of my contracts has already expired this is contrary to what I was told when I was combining the accounts in February. AT&T needs to give me back my rollover minutes and retrain their customer service agents.
i need to update my complaint. It is very important for me to let everyone know about a billing specialist named ASSUNTA WESBY, she was very helpful, very polite, and even cared enough to tell me that after we disconnected that she would make sure my account was how i had requested. Please ATT praise her, but i would let some of the customer service taking orders for new service maybe take some training from her. all of you out there take the time to do the steps it is worth it if you get the pleasure to speak to her; ASSUNTA WESBY.
I called in to talk abouth my home phone acct. When I was asked about getting a wireless plan, we talked about it, and I asked what would I get with the plan, she told me that I would get a free phone with $50.00 cash back, 450 daytime min. 5000night/weekned min. And a rebate. So I got online to see all the phone because I didn't like the free phone, she said that if I paided for a phone that she would give me a better offer, I asked what was it she said if I paide for the phone that she would give me a bluetoot headset, car chargers, rebate, $50.00cash back, and my mins. Well I got my phone, mins. But that was it. I called in to at&t and talk to so meny people that I said # it, but thay cann't call me for sehit and i'm going to send the phone back. (Ceo) will like that. Jacqueline faison [protected] call me, i'm mad
The following are the situations & circumstances I went through with becoming a new AT&T customer. Please read the following as I hope we can come to a resolution on the following issues:
1. AT&T missed appointment schedule at 8:00am-10:00am
2. I took off & loss a days pay to wait for the technician who did not arrive till 8pm.
3. I called several times which I waited each time 45 minutes to reach the dispatching dept. to find out when AT&T is coming. I was told to keep calling back as no one has picked up the ticket.
4. As the day went by I asked to leave the house temporarily to get lunch & was told not to leave as he could come any minute. He did not arrive till 8pm and I was not able to get neither lunch nor dinner since I had to wait for him to start connecting u-verse.
5. AT&T arrived at 8pm and worked till 9:30pm 2 hours connecting u-verse which never worked and he had to disconnect u-verse & connect me back to my cable company.
6. When the AT&T technician connected me back to my cable company, I had no telephone service for 3 weeks since AT&T had already pulled the telephone number from my cable company (Charter Communications).
7. The AT&T technician said I would be a priority since it was not connected properly. I then find out I could not be connected to u-verse till 1 month after. There was absolutely no priority for my case.
8. My family ended up using our cell phones to call people and paid extra for minutes used.
9. I received several phone calls from AT&T telephone dept, asking me to call Charter Communications and ask them to re-connect my telephone line so AT&T can pull the number again. After spending an hour trying to explain to Charter Comm what AT&T wanting me to do, they finally did it but charged my account a re-connect fee. I told AT&T the phone number was re-activated and I was assured the phone number was pulled again for importing.
10. Different representatives from AT&T called me several times thereafter asking me if the number was pulled. I told the 3 or 4 different reps that called me the whole story and it was apparent that no one read the notes from the prior telephone calls to me.
11. I took off the 2nd time for the installation between 8 & 10am and they did not arrive till 4pm. I lost another days pay since this is the 2nd time the installer missed the appt. at the time designated.
12. The installer connected the internet & cable and could not install the telephone because he said AT&T did not import the phone number, after all the conversations I had with them throughout the month & them ensuring the telephone number was imported.
13. The u-verse technician put me on the phone again with the telephone dept who let me know that they would give me a temporary phone number after they tried to sell me on additional services from AT&T. I could not get anymore disgusted at the gentlemen trying to sell me more services at such an inappropriate time.
14. I called Charter again to activate the phone number and they told me they would not activate it again until a discrepancy in billing was resolved with them first.
15. I received the bill from AT&T which included bundled & pro-rated charges for a service that was never running correctly.
16. The $100 gift card was never received, but I did receive the rebate check.
Was given a 'Telemarketer' sales rep. out of MI this past summer (2008) and when I got around to...
I got my wallet stolen on the 22nd of February. a couple minutes after it happened I called my bank and they said they changed my account and i would get a new card and number. then I went online to check my transactions and there are two pending transactions to them for a hundred dollars each. i just thought that someone called and tried to use my card but after reading these it sounds like they did use it and then the company double charged them thinking it was really their card how can they get away with this. I cant even get my money reimbursed until the transaction goes through its ridiculous it just goes to show how many good people are really left in this world. I hope they get caught because this is ridiculous.
I have had AT&T for about a year. For all that time I have paid into the warranty coverage. Recently I lost my phone. They sent me a new one however it wasn't the exact color that I bought. Now I know to some of you this probably isn't a big deal but I feel that I should of gotten the same exact phone that I bought. They told me that I had to deal with whatever they have in stock and that they will do nothing to fix the situation. Is there anything I could do? I am really not happy.
On 9/26/2008 I went to the AT&T Store #M327(1813 Village West Pkwy Suite 103, Kansas City, Kansas 66111) to inquire about the AT&T USB Connect Mercury prior to my trip to Spain planned for October 2008. I had two very specific questions: whether it would work in Spain and how much it would be. Sales person Lisa Overall told me it would work just fine and the rate would be $60 per month flat fee; I was not told about any additional charges, so I signed in. I got on the Internet, checked my e-mail etc. couple of times while in Spain and then it quit working, it turns out that it got disconnected because I spent "too much money" but I only found out about this when I returned home from the trip and then was able to check my e-mail.
This was followed in short order by two bills for a total of more than $20000
I called the store and the manager Alex Montgomery-Soares agreed that Lisa Overall did not correctly explained everything to me, but since it was alot of money, he had to go "higher up" to solve my problem.
To make a long story short, after multiple complaints to AT&T and spending very long hours on the phone, I was told that although I was given by mistake the "National rate" instead of the "International rate", I would still have to pay almost $4000 which would have applied with the International rate, and that was their final decision after reviewing my case. My contention is that if I would have been told about additional roaming charges/outrageous amount of money for very little megabytes of download I would have never signed for it so I don't know why I still had to pay anything other than the promised $60/month flat fee.
After threatening calls even on Christmas Eve, I payed the bill so my credit rate would not be affected, but I think this is abuse/robbery to the poor consumer by a big company and something needs to be done about it.
After googling "AT&T outrageous charges" and seeing the number of people in the same situation, I am surprised that nothing has been done so far and that all of this has not found its way to TV/newspapers etc.
Jose I. Dulin
185 Terrace Trail South
I have had this credit card for years and not missed any paymets in fact have paid it off twice in the last 4 years of over $20000 each time, They raised my rate almost 10% more after the balance got high, The government needs to stop the credit card companies from raising rates, and if they do they need to raise the rates on future purchases not purchases already on the card, this is a rip off.
I've had ATT Uverse for almost a year now. I have all the bundled services a person could ask for, voice over ip, wireless, U200 package and broadband service. Since September 2008 my bill has been sky high, but i did not really wonder why, just thought the services i had were the cause only after receiving a bill February 2009 for over $700. After being on hold with ATT for about an hour and speaking to around 7 people who had no clue of what they are being paid for, i found out that i wa sbeing charged for ordering adult movies for about 6 months. I told ATT that i have not ordered any movies since i had the service, and why should when i can go to Walmart and rent them for $1 brand new. They told that yeah they were ordered from my home, but the funny part is that while i was talking with them and complaining there were 3 more movies charged that same day, during the time i was on the phone. So after two days a technician called and i explained the what's going on. Did you know that ATT is giving it's customers refurbished/used Uverse boxes? i know when i signed up for service they were suppose to be new, i never signed anything on receiving used equipement. Also i was told that there could have been a crossed signal with the previous owner of the boxes. At this point they are still not willing to admit to their own mistake and refund me almost $1000 since september. Oh did i mention that the majority of the time that these were ordered that my kids are in school 8 hours, my wife works all day and i am retired and in college full time.
I DID have a prepaid cell phone. Do not use it anymore, infact i have not used it for almost a year. Then I...
I finally caved in and decided to switch from DISH to ATT Uverse because of the $200 promotions, ability to "record 4 programs" at once and have them play anywhere from a single DVR versus my current DISH setup using 2 HD DVR's.
When completing the install yesterday the technician informed me that because of distance we are from the DSLAM, (over 4500 feet) they had to lower the IP speed from the street to the house from 25mbs to 18mbs. Consequently, we can only watch a SINGLE HD station at a time and can NEVER record more than 1 HD program at a time and that the maximum number of programs we can record simultaneously is 3(all SD) rather than the advertised capability to record 4.
I immediately told him that this was a showstopper, and that was less capability we had with our existing DISH setup. He acted as if I should have been informed by the sales reps at the ATT store where I signed up the day before, or at minimum by the other technician that was at the house previously preparing the switch at the street.
Essentially, ATT is using bait & swithc tactics to entice people like myself to swith with promotional offers, etc...however the system does not even perform as advertised, nor where there any warnings that we would have fewer than advertised capabilities.
I have already called to cancel and plan to have my DISH service resumed.