United States - 30324-3300
I purchased the Pro DSL service with the wireless Gateway ($79.99). I checked the website shortly after I installed the Gateway in early September and the website said that there was no need to do anything to get the Gateway rebate. After 3 months of not receiving anything, I've checked the website again and found different instructions. I had to go to https://rewardcenter.att.com/Default.aspx#%7B%22__s%22%3A%7B%22Checkbox2%22%3Atrue%7D%7D
and fill in my phone number, which took me to the Gateway Rebate form. I filled in the Gateway serial number and noticed in the reward "more info" section that now it says that the rebate must be postmarked within 90 days of installation of the Gateway. Since it's been over 3 months since I installed the Gateway, I wonder if ATT will mail me my rebate. They are so sneaky. 3 months ago they said that you don't need to do anything to get your rebate. And now they want you to fill out an online form to get the rebate. There are very few people who would go back and check to find out that ATT pulled one over on them. If they deny me, I'll file a complaint. Did anyone actually print out their earlier webpage saying that there was no need to do anything to get the rebate. This would be great to submit as "proof" of their earlier promise. Thanks in advance!
I worked for Cingular Wireless prior their changeover to AT&T Wireless resolving number portability problems. During the early stages of number portability, our support group was inundated with trouble tickets generated by customers who were very angry to have discovered that their phone number was ported to Cingular without their permission. After some investigation on my part, I discovered that as part of the initial process, the contracting group that wrote the code for this process, had written some code which allowed customer service reps. to take down information from customers who called to inquire about porting thier number to Cingular. The customer service reps., would tell the inquiring customers that they would take their information down and "save" it in case the customer later made the decision to port their number to Cingular. What the reps. probably did not know, was that this information was saved in the form of a file, which was then automatically fed into a "batch" job which ran at night and ported the phone number over to Cingular with the "saved" information without the customers approval.
There were literally thousand of these tickets. I personally worked hundreds of them. On several occasions, I spoke with the team lead in charge of writing the code for the portability process, and she told me on 3 different occasions that she had voiced objections to installing this "informational" code due to legal and integrity reasons, and was told by Cingular upper management that they insisted that this code be installed.
I contacted the PUC in Texas about this illegal process and was told that they would not investigate a comlaint regarding slamming unless it affected me personally on my wireless account. They would investigate 1 complaint, but chose to ignore somebody with valid proof that they were salmming thousands of wireless users. So there you have it, AT&T Wireless willing to defraud thousands of people - DELIBERATELY. If anybody that works for, or supports AT&T Wireless, is angered by this and doubts the accuracy or honesty regarding the above statements, I would be glad to provide the names of the contracting company that wrote the slamming code, the team lead who was instructed to write and install the code, and the people in WLNP suuport group who worked these tickets.
The FCC gave the thumbs up for ATT to purchase Bellsouth. Again giving way to a monopoly. I didn't agree with the first disbandment of ATT and chose to stay with them all these years. Leased their phones, paid higher per minute charges for long distance and finally they came out with an unlimited plan that suited me just fine. I have never had a complaint with their service. I never once jumped ship. Home telephone service was thru Bellsouth. Service was reasonable and I have no complaints with them until nephareous companies began slamming. According to Bellsouth at the time, these charges for services are out of their control. I paid them. I had one heck of a time tracing original company for voice mail services but after a year finally got those removed. Lost all that money tho. Home telephone service got a state authorized increase in utility charges. The billing was getting expensive and the "new" fees began to show up. The telephone company states these are goverenment mandated charges (taxes). I call these "BYC" fees. They range from 13.00 to 15.00 per month as of today. BYC means "because you can". So, I called bellsouth and was going to cancel home phone service due to the byc and higher service charges. They offered me a "permanant" home phone service for 18.95 with added bells and whistles. They assured me this was not a 90 day or 6 month teaser rate. It worked just fine, for over a year, until ATT took over. Now the nightmare begins. Began having problems immediatly. All charges immediately increased. When you call customer service they are not only rude but downright disrespectful. After explaining that these charges are not what I agreed to they simply ignore the concern. First, you don't get a bill, then your late-late fee plus interest is applied. When you call about this-more rudeness and then they want payment over the phone at a charge of $5.00. Now your paying $5.00 late fee plus interest plus $5.00 payment fee on top of being overcharged on homephone, long distance, and internet services. The suggestion is to pay the bill online. I followed their suggestion begining last April. Seemed to work fine. Went online, paid the bill, got a confirmation number. Charges still high and can not get satisfaction. May-paid the bill. Got a confirmation #. Did so in June and July also. In August I get a bill in the mail for #377.00 dollars. This was on the 31st of August. I am fit to be tied and now I act like they do. This was my fault because I did not confirm that payment was removed from my checking account. Pay the bill for $5.00 again. On Sept 11 I get a call on my cell phone and told my home phone has been disconnected. I call again. This time I'm told the phone was disconnected for "returned check". I call again, after explaining my complaints I'm told: "pay your bills on time" and "your the one who wrote a bad check". I got a supervisor. After over an hour on the phone the supervisor gets to the bottom of the problem. Offers refunds and appologizes and assures me that account will be corrected. I ask to be removed from online payment and return to mailed billing. What had happened since: still overcharging, didn't send a bill in October. Told it is a "courtesy" to send me a bill and it's my responsibity to get payment to them. I did a 2008 telephone bill account audit-jan 08-dec 08-overpaid by $483.83 to date. Smoke signals or two cans and string would be easier than dealing with these thieves. They disconnected me again on Dec 12th. I asked to discontinue service. Paid them again. The phone rang on Dec 22.
When I signed up for this bundle package, I was told by the opperator that I would be receiving a series of 3 actual checks in the mail...that I could physically take into the back and cash. I remember this conversation very clearly because I was not very happy when I had to pay for the modem. When she explained the cash back thing, I felt better about it. I made several phone calls into AT&T, and was told that they were going to investigate this, but of course never receives a phone call back. When I asked the next opperator about it, and if there were any notes left in the computer??? There were none. I have now cancelled because I don't feel good giving my money to people who faulse advertize. My friend is going through the same thing with them too. There answer finally to both of us is we should of redemeed the cash back on line. WHERE?? I have searched for a place to so called get your cash back and all I get is " No Results Found" Or they want you to sign up fot the offer..Well I have the offer, I want my C/B.
Hello, This is regarding the AT&T Retail Store located at 2643 SE Tualitan Valley Highway in Hillsboro. The...
As I write, AT&T has failed for the THIRD TIME to make their service installation. First time I waited all day, no one showed, no one called. I called them twice, each time told they were behind but that I could expect installation that day. After first day was blown, AT&T rescheduled installation to two weeks later with asking me. There has got to be something about scheduling an installation without my express authorization that is illegal. Nonetheless I took the day off and you won't be surprised to learn they stood me up a second time. I was so angry I worked my way up the supervisor chain and found a woman (Christine?) who promised me 3 months of free service, and a guarantee that installed would be rescheduled the following Monday with my house first on the installation list that day. Well, that is today - and they have again failed to show up. I repeated the whole process up getting bumped up the supervisor list, until I found someone who told me that a technician had just been dispatched to my job. I guess that is how they work - pulling techs off of jobs to do installs for irate people who have already been SUPER-screwed, so the other people that day will be just a little screwed frustrated.
Here's a bright idea, schedule fewer install appointments for a regularly priced service, offer pricing incentives to customers who have scheduling flexibility (home most of the day) and basically keep your scheduled appointments and fill the in-between time with customers who have that flexibility.
Please be advised that this is the worst service i have ever received in my entire life. First of all they...
When i signed up for faster internet service i was told i would get $50. 00 rebate that i could use toward...
I am writing to let you know about my experience in ordering and having AT&T Uverse installed at my...
U-verse installed Nov. 6 '08; not totally happy with some parts of the program; received two (2) letter...
I have requested several times to stop the prepaid charge to my bank account. I no longer use this phone and am still being charged inspite of the requests.
I recently lost my job due to downsizing and wanted to save money so I switched from Time Warner to AT&T...
My installation for ATT U-verse was scheduled to occur yesterday December 9th, 2008. The installer called before arriving and was prompt and pleasant when he showed up. After walking through my house he advised me he had to leave and would be back in 30-45 minutes to go to the hub for our neighborhood. He arrived back as promised, but then left again for another 30 minutes. This time he returned to tell me he had bad news that he cannot do the install today because he needs someone from the "INR" department to fix the switch at the hub...whatever thast means. He said they will 'probably" "maybe" "possibly would come out tomorrow, and they could have him "probably" "possibly" come back tomorrow to retry the install. I asked him to confirm appointments before leaving as to know if I needed to change my schedule to accomodate them again. He said he would let me know before he left. Well he sat in his truck possibly on the phone for about 30 minutes then drove off. That was last I have seen of him. I called the dispatch center to find out what was going on and was advised that the installer could not have set me up for another install date tomorrow because ATT was cancelling already scheduled appointments and not scheduling new appointments until the "flood" of problems was corrected with Uverse. I was given a phone number to the complaint department called the "Save" department only to get a recorded message saying they were not accepting any new calls or messages due to problems beyond their control and to call back at a later time. I called Direct TV and had my service re-instated without difficulty and received a second DVR, 3 months HBO/TMC/Showtime/Stars, plus two, one year long rebates total 23.00 / month for 12 months. ATT you are very unorganized and horrible with communication to customers. So far no one has attempted to contact me from ATT about the problems.
at&t real yellow pages roped me into advertising with a ploy of for every dollar spent on my advertising it would generate 13.70 in sales well my company should of had 370, 000 in sales in 2008 i barely had 8000.00 now they are suing me and a lot of others who have lost their businesses and no one returns my calls except a lawyer for AT&T SO WATCH OUT THEY ARE LIARS I HAVE LOST EVERYTHING AND THEY DONT CARE HAD THREE CLICK IN ONE YEAR IN ONLINE AD AND THEY WERE FROM CHINA TRYING TO SELL ME GLASSFLAKE GREAT JOB AT&T
AT&T mailer says "Four channels can be recorded to the DVR or viewed simultaneously, up to 2 can be HD" When investigating further I was told that only 1 HD channel can be recorded or watched at 1 time. Sticking with cox for now then. At least I know what I'm getting.
My elderly mother-in-law had an AT&T Cellular phone. She has been ill this year, in and out of the hospital. Her previous live-in friend put the account on automatic direct pay from my mother-in-law's bank account in the spring to insure it was paid while she was in the various hospitals. All went well through the August 2008 payment. When AT&T submitted the e-check for Sept it apparently was returned for insufficient funds but we were never notified until the bill was sent to collections in early Nov. In researching the problem we have documented that the account never went below $8.5K during the period and that AT&T never attempted to access her accounts for payment after August 18th. An AT&T Customer Service Rep also provided the alleged bank account and routing numbers on which the Sept 08 e-check was submitted, and they do not match anything within that Bank's entire system. We have provided all the information and documentation to AT&T in writing on 3 occasions to date, and can not get any response or information from them. They have also refused to provide a copy of the e-check which was reportedly returned. To make matters worse, the outside collection agency has been verbally harrassing her with repeat phone calls, they have contacted the national credit bureau agencies, and she is now unable to write checks to pay for purchases or bills as they are being rejected and returned. And her account is still above $8K. We have now contacted the NH State A.G., Consumer Reports, the Better Business Bureau, our State Senator, and tomorrow a lawyer to pursue the case.
I tried to open a home phone line with AT&T. The line never worked. I canceled it. The rep who canceled told me I would not be charged because it never worked. Of course, I received a bill. I have tried repeatedly to call and get the matter resolved. I am told I am being charged, that maybe the line is active and maybe it isn't. They keep transferring me to other depts, putting me on hold, and refusing to help. Yesterday when I called from our new digital home phone line, I kept getting a message that the 800 number for AT&T wasn't a working number! I believe they blocked my number! I am on hold now and can't get the matter resolved. How do I resolve this?
In October 2007 we received a call from an AT&T salesman trying to sell us advertising for the following...
I had 2 phone lines with AT & T. In May of 2008, I changed one (2378) to another company, with unlimited long distance and cable internet, and use that one for calls. I kept the other line (9744) to use as a computer and fax dedicated line. The fax has no phone, and has been unused for several months.
The dial-up was also removed later. In June, ATT correctly billed 9744 at $13.40. In July, they billed $95.65. I called and challenged the charges, and discovered they were for calls made on the other phone (2378). I was told the porting might not have been completed, contact the other provider, and the billing will be correct the next month.
However, in July, the charges were over $200, and were drafted from my checking account. Again, the calls were ones made on the 2378 phone, and when I complained to my bank, they reversed the draft. I verified that the only device connected to the 9744 line was the dormant fax. (There was no physical way to make calls on the 9744 line.) I just got billed $374.87 for calls made on the 2378 line(in August), and a notice that the current month (October) has a bill for $134.
This is a nightmare! ATT is ripping me off, and I can't even understand how they can achieve this???(I'm a tech, and the inference of fraudulent deviant use of technology seriously frightens me... as well as stealing money needed to pay my bills.)
World's worst service
Nearly impossible to reach a non-automated human without wasting hours. No practical way to present highly focused very specific e-mails to anyone at at&t. The at&t left hand does not know what the right hand is doing. Horrible frustrating procrustean voice menus (With numbers such as [protected]). Worst of all: "your call is very important to us" surrealism.