AT&T
reviews and complaints

The rebate my Mother has been confirmed on is for $100, and was to be sent September... it is November!
My $100 rebate should have been able to be confirmed and their online system fails on my ID input.
I have called them 3- times in 3-months.
I paid for this moldem with the condition that I got my $$$ back in the form of this bogus 'rebate'

This DSL service pays them up front for their modem with a promise [in writing] that I will get it back in the form of a VISA card, and AT&T has failed at every step to deliver on two different accounts.

Do I smell a Class-Action Law Suit?!

I am moving to the city of rialto and my current verizon does'nt cover that city, so I when online september 2010 and found att wich is the phone service provider for that area, and oder a dsl/phone service.
There was an offer 12 month of hsi pro for $24.95
And a flat rate line for $16.45.
Ttal. $41.40 + all state fees.
They promise on there website a free hardware for the dsl.
Wich came out to be a big ripoff. I was first billed $65.00 sep. +conection fee etc
Next month I called them to see
Why I was getting billed for $157.03 for the monts of octuber.
Like always they keep me transfering to every representative on their planet. To file the rewards claim form... All got process.
Well now november 6; I have a nother bill for $70.01, called customer service again when trough the whole trasfering... My reward was declaid. I told the lady to cancel all services before they take more money from me, so now I have a $150. Early termination fee.

I think there should be someone to monitors this big guys ripoffs or at least keep all of us inform.

I have been going back and forth with the credit bureau once I discovered that PCC was reporting debt for an old ATT/Cingular bill. I use to work in credit services for a credit card company and extremely paranoid. Shortly after I disputed with the credit agency, I received a copy of a notice of court judgement that did not appear to be real (poor quality copy/misaligned copy with text cut off at the bottom). I ignored it because I am aware of these scams but obviously very ignorant to the scam. I immediately called ATT formerly Cingular Wireless and asked about the existence of an outstanding bill. ATT researched and identified an outstanding bill for 815.76. I asked if I should pay them or PCC because they had sent this notice of judgement. ATT researched and advised that they never assigned the account to PCC and pay them directly or the agency THEY assigned. I paid them directly. I then contacted Experian and my credit protection/alert service and reported this issue and asked them to research. They continuously keep calling PCC and resolving the debt as valid until I wrote Experian's credit protection/alert service with the findings of ATT/Cingular and that PCC was fraudulently attempting to collect old debt and was never assigned to the debt or sold the debt. My credit protection/alert service then issued an fraud alert for to the three credit bureas and I updated my credit profile acknowledging that I was unaware of the collection agency-disputing. Unfortunately, my mistake because today I received a garnishment notice from my employer for 700+ dollars. I obtained a copy of my credit report and PCC's reporting entry balance on my report has gone from 815 to 424...just random crap...plus updated the 424 dollars as a new collection pass due as of May to appear on my credit report till Jan 2013. So, now I have to find an attorney to deal with this bozo and his scam in the next 7-10 days or he will get 700+ dollars through garnishment. I feel so taken advantage of...hard working school district employee that works insane hours as committed civil servant that has been targeted and possibly taken for money I don't even owe...paying twice because I fell victim to a predator collection agency and now have to take off work to address/attorney or worse pay the amount a second time to a scamming bozo thru wage garnishment.

AT&T is unbelievable. We've all seen the commercials about watching HD in several rooms, pausing live T.V. and continuing in another room. Well, I had AT&T DSL, found out they weren't delivering the DSL speed they has sold to me. When I called to complain, they apologized and gave me a rather large credit on my bill. I shopped for new T.V. service when my cable company increased prices and dropped channels. I liked what AT&T was offering, but I was concerned that they could deliver sufficient bandwidth to my location. (that was their stated problem for my poor DSL speed). They assured me they could, they had just put Fiber Optics down the street (but not up to the house). Two weeks after installation I attempted to watch an HD station and record another HD channel. Of course, I couldn't do that. I called, complained, and was told it would take a couple of days but they could switch things to get more HD feeds. I once again asked about the bandwidth, they once again assured me it would be fine. After a few days, I was still unable to watch and record different HD channels. I called, they set up an appointment for a technician to come out. The technician told me everything was fine, and that was "just the way it is." I again contacted AT&T, this time I was told that there wasn't sufficient bandwidth to get more than one HD feed. Wow, it seems they were suddenly able to run a test on the line to verify available bandwidth. It was two days past their "money-back" guarantee. I'm shopping for new phone, internet and television. I GUARANTEE AT&T WILL NEVER GET ANOTHER DIME FROM ME.

At&t u-verse was installed on september 18, 2010. I now have their "cable, " internet and home phone. I have been plagued with problems ever since coming from inside at&t - not with my actual service. It seems that none of these departments knows what they're doing.

I first had trouble with on demand, but I had to go through [3] technicians and a few days before anything was fixed. It was terribly annoying and frustrating because two of these folks didn't know what they were doing. They were clueless. Then, I receive a notice in the mail saying my email account is being shut down. So, had to call.

The person I called in u-verse support told me everything would be okay and it wasn't being shut down at all. He didn't know why I received the notice.

Then, I receive a notice telling my "special promo rate" was being withdrawn for I had canceled my cell phone with them and that that would drop me below having three products with them - what it took to qualify for the promo. Which, my cell phone service with them was the fourth product and now even included in the calculation for the promo. So, had to call again.

This lady assured me my rate would remain and again, didn't know why I received the notice. But, in speaking with this lady, I mentioned receiving the notice about my email address and she said yes, there is a problem. So, she transfered me to tech support and they finally fixed the problem. Had I not by accident mentioned that to this lady, I would have lost my email.

Now it is five weeks since I received a notice that I qualified for a reward because of all the services and to check online - - which I did on oct. 5 and redeemed my reward. Today is november 4th, the day it was to mail but it is showing still in process. So, I call again!

Turns out, customer service has just decided not to give me the reward for I signed up for 3 services and have the promo rate. Uhhhh, didn't you know that immediately when I qualified for the reward back at the end of september? I truly believe with all my heart that this company is deliberately ripping people off from their rewards. I mean, they just spoke about my reward and decided not to give it to me.

That phrase was actually said to me by kathleen in their reward center.

When you go online and sign up for the promotions, you receive a promo rate (The more products you bundle - the less you pay) and it will tell you what reward you qualify for. So, why am I denied? And just suddenly, happenstance so?

As bad as charter her in st. Louis is, i'd stick with them if I were a customer. I am seriously considering totally switching back.

Billing: We signed up with ATT Uverse for home phone, wireless, internet and TV to consolidate our expenses, receive only one bill a month and to save $1200/ year. Video on Demand is a joke, and have only been able to actually view 1 out 3 videos due to choppy reception, slow download and poor video quality and sync. Repeated attempts to view and long wait-times to talk to a 'real person' about reception issues have sent us to Amazon video downloads (half the price and NO problems with viewing). Additionally, both our hardline and wireless services 'cut out', 'drop calls', and have static on the line at least 3-4 days per week---unacceptable for a home-based business. But the MAIN and most annoying complaint is their billing department. Checks sent the day after bills are received and two weeks in advance of the due date are not credited to the account until the due date, but then take an additional 3-5 business days to 'process' and 'clear', so in their words, we are always past due and late in paying! On switching to Online Payments: 6 months of attempting to pay online also resulted in being sent overdue billings because even when we paid online the DAY the BILLINGS came OUT, and received confirmation of payments sent, they still aren't credited to the account until the due date, then take up to TWO WEEKS to CLEAR or show up online as having been paid, and AGAIN we receive past due billings, with AT&T saying that their online services updating can be delayed by as much as 2 weeks? We were in Canada for 3 months and ATT Uverse REFUSED to accept our online payment from an out-of-country-server-address, though we were logged on with password and ID and the money is transferred and paid IN the U.S. from our U.S. bank account. In resignation, we signed up for AUTOPAY in August of this year, but contrary to their letter of acceptance, it did NOT go into effect for October and now they AGAIN say we are two months past due on payments, (even though a phone representative said our October billing would be deducted in October, it was NOT). Each successive 30-40 minute wait for phone complaints to ATT has them saying Not to Worry, you're now up to date... but today, on the due date, we received past due bill warnings by email, by USPS and by phone with threats to cut off our service. Here's the deal: They don't credit funds to your account until the due date, then it takes 2-3 days for it to actually process (So because of their poor billing practices, you're past due). AND they send out new billing invoices before the due date arrives and the ON TIME payment has not yet 'cleared', so you're ALWAYS late. No way to run a business. I certainly can't get away with it. Would lose all of my customers the first month. If there is one more problem with billing, they lose our business and any of our family and extended family we can talk into leaving, as it is not worth the 'saved money', when we lose it spending hours and days of following up every month through email, online and on the phone, waiting up to 40 minutes to speak to an actual person, being shifted around to multiple 'wrong departments', then have it happen all over again the following month.

Att home phone and internet department are the rudest people I have ever spoken on the phone with. They offer no help to all of the bogus charges on my bill. There are many hidden fees when setting up internet and home phone! Also the rewards card they promised me still hasn't come and they assure me it will be here. If they tell you 4-6 weeks they are lying it will be 12 weeks here in another week! Don't get home phone or internet from these people they are horrible!

I call ATT in August to have my phone number changed, and the representative looked at my account and said, you are paying too much for home phone services. I agreed with her and then she start to sell me a bundled service for at&t U-verse. She and I quote said, you can get TV, home phone, internet and wireless for much less. I told her I was interested, she states that my monthly bill for all the stated services here would be 218.98 for 12 months and then 278.98 thereafter. I was stunned and repeated what she said and asked her several times are you sure. She said yes and asked me how many cell phone lines and minutes I used monthly. She sold me, my concern was that I didn’t have a credit card and that previously when I wanted to change I had to have one but she assured me that now they took debit cards and that I would have to have sign under auto pay to get this service. When technicians came to install it was under the wrong apartment number and my neighbor’s existing internet was disconnected and she was furious thinking after a representative at At&t my personal information and convinced her to file charges against me for mail tampering as the only way I could have had her internet shut off. I never have had any problems with AT&T until I signed up for U-verse and to have my reputation degraded like that by an employee of this company that had no proof that I did anything and it was their mistake is appalling. To be sold a bundle not combined services and to not get it is bad business. I was sold a false deal and they ARE NOT LIVING UP TO WHAT THIS REPRESENTATIVE SOLD ME! I want what I was sold: TV, internet, home phone and wireless for 218.98 for 12 months and then upgrading to 278.98, period. I have contacted the company several time and been given the run around. I called today, (10-7-10) and was finally told that was impossible and that nothing could be done. I do have emails from the representative that sold me the bundle.

My wife and I have never gone through such measures to ever post a complaint. But this retail organazation is a joke. Their is a at&t wireless store in the altamonte mall that actually isnt even a real at&t wireless location. Buyers beware if you are looking to get a new at&t phone do not go to the altamonte mall it is not a real at&t store, it is a franchise at&t wireless store. A franchise store does not operate like a real at&t wireless store. My wife and I went in to the franchise at&t altamonte mall store to get a battery for her lg cellphone. The sales person told us that they do not make batteries for her phone anymore, and if they did it was cheaper to to get a new cellphone with a 1 year warranty. Well at the time we agreed. So we get a new samsung phone 42 days later her screen goes out and she can not see who is calling her. We go to the winter park at&t store off 17/92 and they said the phone that we had purchased at the at&t store in the altamonte mall was a used phone which came without a warranty. They told us that their had been 2 previous owners before us that had actually owned the same cellphone that we had received. After making minor adjustments to the phone they had it working again. The winter park real at&t store told us that the altamonte mall store is not only a fraud but that they receive numorous complaints from them and that we should never do business with again. Trust us we wont.

AT&T appears to be running a bait-and-switch with its FastAccess DSL Direct promotion.

I signed up for FastAccess DSL Direct 6.0M at a promotional monthly price of $19.95 from this URL:

http://www.bellsouth.com/consumer/inetsrvcs/promo_unreal.html?src=lftnav

At the bottom of the first box highlighting this service are the words "No term commitment."

Despite this, when I called AT&T to cancel my service, it informed me that a $150 early-termination fee would be charged. I spoke to three representatives (after being disconnected from the first), including a supervisor.

I tediously recited the URL address to the supervisor, pointing out to her where on the page the words "No term commitment" clearly appear, to which she replied she saw no such thing and that they were not on the page she was looking at.

AT&T insisted the service I signed up for had a term and stated I will be billed the $150 early-termination fee after canceling the service today.

I also read aloud to the representatives Section 5(a) titled "Early Termination Fee" of the Terms of Service AT&T mailed me, which reads: "When you purchased the Service, you agreed to a specific price and plan, which may have included a term. You agree that if you cancel your plan before the end of the term, you will pay the early termination fee associated with that plan. If you did not sign up for a term plan, the term for you Service will be month-to-month."

I informed AT&T I would dispute any early-termination charge as it would be in violation of the customer agreement and the law, but am disgusted at what appears to be a blatant bait-and-switch, to which other consumers should be alerted.

For one and all:
At&t is wasting your time and vast amounts of money on useless bull.
1) at&t has "bet the farm" in terms of investment dollars, on u verse service, which is fine in some places, like texas, but utterly sucks, sucks, sucks here in n. Calif. Due to at&t's policy of not replacing or maintaining infrastructure to boost their bottom line. U verse is stupid in large areas because, simply put, the wires it depends on are old and screwed up, they have labor practices and investment policies and budgets that keep it that way, and failing lines are getting more numerous every day.

2) at&t has cut service personnel and customer service to the bone. Consolidation to texas does nothing to serve the california market. Nothing. Reps know nothing, can do nothing, have bad records, lie about appointments to save their ###, and give you ### responses on a consistent, uninformed, corporate attitude basis.

3) I know what I am talking about. I am ex-pac bell. I am a telecom pro in the field and working every day for 40 years.

4) in one week alone this month, I calculate that at&t has cost my company $1200 in lost labor cost waiting for at&t to show with no notice, no schedule, no apologies. Knowing something about their wage structure, and after talking to one of the techs who also got torpedoed on one of the missed appointments, their cost was in excess of $1000. And that was one job out of 3 they ###ed up.

5) field personnel are not the problem. They're mostly service minded guys and gals. At&t corporate is the problem. It's an excess profit over service mind set. They hire mba's to do efficiency studies (Trust me, I have this verified by multiple local people in n. Calif) , all the field guys seriously dislike the way labor is handled and know it's not efficient and really do not like at&t p0licies or that increasingly management is policy driven and not enacted by anyone who has the slightest idea about field phone service issues and manpower. We might as well be in the early 20th century when "efficiency experts" started to re-organize businesses and labor practices for the sole benefit of the god of $$$$$ these people bow to.

6) the one week record for my company:

A) made a 611 repair appointment for a rural address in napa county. At&t mis (Or intentionall mis-) logged it as a "customer will call back with results of premises equipment testing". Such conversation never happend. So, they either don't understand clear english conversation or are lazy or are lying to keep records to a minimum.

B) repair appointment for our company cost us 6 hrs. @ 100/hr=$600 in standby time on one job, $600 on a second. Repair tech on 2nd wasted one full day trying to get access to a terminal and figure out what was going on with screwed up work orders. He was tech #2 on a job that could have been handled by one guy in one hour. Total value to at&t probably over $1000 for wasted time over 3 days.

C) 1.5 hrs. On the phone with (Texas based) repair supervisor and agent who essentially said I was misinformed about an appointment I had a ticket number and time recorded for. More lies. Made a next appt. For this remote gated property for the following monday. On this thurs. A tech called and said they had him scheduled to be there this afternoon! So: either the person who placed the order yesterday for monday did not understand a 30 minute repeated detail request for next monday, or she incapable of entering information accurately, or someone else down line ###ed up for the 3rd time in a row on one simple repair job.

I say this not out of vindictiveness. Having at&t actually care about customers would be an enormous help to our business, but all evidence points over the last 15 years to the fact that they have lowered all standards regarding training, investment, labor practices, and management to a race to the bottom. I used to ### about nynex in nyc... Nothing compared to the bs at&t is up to today.

On August 10, 2010 two representatives from AT&T were canvassing my neighborhood to offer services for the newly run U-Verse lines. The prices were reasonable, better than the service with Charter I already had, so I signed up for the U200 package. The representative (contact number 805*******) set my install appointment for September 8, 2010 with an arrival window of 1-3pm.
On the afternoon of September 8 at 2pm I contacted AT&T customer support via online chat to check the status of my appointment because a technician had not contacted me to give an estimated arrival time. The online chat representative could find no record of my appointment and instructed me to contact the sales department by phone.
Upon contacting the sales department the representative had no record of an order worksheet ever being filled out for me and had no explanation for what had happened to my order. Willing to overlook the incident, I again signed up for the U200 package. The representative was able to negotiate a better rate (a $76.95 introductory rate with a free install for tv service and internet) as she could not locate the package I was previously offered, $97 for the first 6 months, which I was sold on 8/10/10. She was very apologetic and arranged for an installation the following day, September 9, with an arrival window of again, 1-3pm.
One hour later another customer service representative called to say my installation could not be completed the following day because the time slot had been double-booked and someone would contact me by the end of the week to re-schedule. Less than 20 minutes later, a third customer service representative called to apologize and say the previously-set appointment, September 9, from 1-3pm was available. I agreed again to the appointment.
On September 9, I contacted the customer service option via online chat to confirm my appointment as I had not received a call from a technician by 2pm. I spoke with PADMA pm085s who blamed the no-show install on a "facility issue". She said "There was a problem in the outside wiring" and offered to re-schedule my appointment. I agreed to re-schedule and made an appointment installation for September 13 from 1-3pm. I then asked for a confirmation of the rates I received the day previously, for customer service to send an email containing the order worksheet which was written the day before and was told to contact the sales department, again, by phone.
When I reached a representative from sales, the representative could not locate a work order for my name, my account number or the phone contact number I had given the previous day and said there was no pending order for my address and would I like to order new services. Frustrated, I ended the call.
AT&T has lost a customer due to its horrible customer service. Many people I know are frustrated with their Charter services and were shopping for another option, waiting to see whether I was satisfied with AT&T before canceling their current services themselves. I will not hesitate to direct them away from AT&T and encourage them to go without before signing a contract with AT&T.

Enclosed is my online chat with a "customer service representative" as referenced earlier:
SESSION ID: 2418251

System
Welcome Mrs. stephanie hughes.
System
Connecting to server. Please wait...
System
Connection with server established.
System
Technical Support Topic: U-verse Change My Appointment
System
pm085s(PADMA) has joined this session!
System
Connected with pm085s(PADMA)
pm085s(PADMA)
Hello Mrs. stephanie hughes! Thank you for contacting AT&T U-verse Member Support, my name is Padma (pm085s). May I please have the telephone number or account number associated with your account?
You
telephone number - 980*******
pm085s(PADMA)
Thank you very much. Mrs. stephanie hughes, if by chance we are disconnected from this chat session, I would like for you to re-enter our chat service line, and ask for Padma (pm085s).
pm085s(PADMA)
How are you doing today, Mrs. Hughes?
You
i am checking the status of my appointment. i was supposed to have an install today between 1-3pm and no technician has showed up yet.
pm085s(PADMA)
Not to worry. Let me right away check on the appointment of the technician for you.
pm085s(PADMA)
Before we proceed, to ensure the safety of our member accounts I will need to confirm that you are authorized on this account. May I please have the 4 digit pass code for verification purpose?
You
****
pm085s(PADMA)
Perfect! Thank you for the correct pass code.
pm085s(PADMA)
I'm now checking on the technician status.
pm085s(PADMA)
Well, the information from my end says that we need to contact U-Verse Dispatch Center to know about the details.
You
okay.
pm085s(PADMA)
This would take some time for me to get the details from the U-Verse Dispatch Center.
pm085s(PADMA)
I may require 2 minutes to get out the information.
You
okay.
pm085s(PADMA)
Thank you for understanding.
pm085s(PADMA)
In the mean time, how is your day going on?
pm085s(PADMA)
We are now talking to the dispatch team.
pm085s(PADMA)
Thank you for waiting patiently.
pm085s(PADMA)
We are still talking to the dispatch representative.
You
alright.
pm085s(PADMA)
Sorry for the delay. This is taking more time than usual..
pm085s(PADMA)
The Dispatch center representative is looking at the technician status.
You
okay
pm085s(PADMA)
This is taking more time than expected. Sorry about this, Mrs. Hughes.
pm085s(PADMA)
We are still on the line with the dispatch representative.
You
that's fine.
You
i also would like an explanation of why my first order was never received - the install for sept 8 from 1-3 then rescheduled for today and why no technician called with a status for today's appointment.
pm085s(PADMA)
Mrs. Hughes, the information in my records in this regards is just told to contact the U-Verse Dispatch Center directly.
pm085s(PADMA)
Usually, only when we have the less number of technician, this kind of problem occurs.
pm085s(PADMA)
However, it is taking more time for me to get the latest information on the technician from the Dispatch center representative.
You
okay
pm085s(PADMA)
I really appreciate you patience, Mrs. Hughes.
pm085s(PADMA)
The Dispatch center representative stated that there was a facility issue.
You
which means?
pm085s(PADMA)
There was a problem in the outside wiring so that was cleared now.
You
what does this have to do with my appointment?
pm085s(PADMA)
Now that the issue is been resolved, we need to reschedule the appointment date, Mrs. Hughes.
pm085s(PADMA)
When there is an outside wiring issue, we cannot install the services.
pm085s(PADMA)
Because, it might affect the services and the equipment.
You
someone should have contacted me regardless. what is the next available appointment?
pm085s(PADMA)
So, now that the issue is resolved, we need to reschedule the appointment date.
pm085s(PADMA)
Yes, I understand your concern. Sorry for the inconvenience.
pm085s(PADMA)
I'm checking on the earliest appointment date and time.
pm085s(PADMA)
Thank you for waiting patiently.
pm085s(PADMA)
We available date and time on 09/13/2010 9:00 AM-11:00 AM
pm085s(PADMA)
Is that fine with you?
You
if you do not have any available times on the 14th that is fine.
pm085s(PADMA)
I'm sorry, we do not have it on 14th. So, shall I proceed for 13th?
You
are there any later time slots on the 13th? if possible i would also like a copy of the order worksheet with the agreed upon prices from the representative i spoke with yesterday emailed to me before the install.
pm085s(PADMA)
We have another availability at 09/16/2010 9:00 AM-11:00 AM and 1:00 PM-3:00 PM.
pm085s(PADMA)
On 13th, it is just 9:00 AM-11:00 AM.
You
9/13 is fine.
pm085s(PADMA)
May I know the timing on 13th?
pm085s(PADMA)
9:00 AM-11:00 AM or 1:00 PM-3:00 PM?
You
1-3 on the 13th.
pm085s(PADMA)
Sure, thank you.
You
i would also like a copy of the order worksheet with the agreed upon prices from the representative i spoke with yesterday emailed to me before the install
pm085s(PADMA)
I have successfully rescheduled the appointment.
pm085s(PADMA)
We will not be able to send a copy of this order worksheet, however, please contact our Sales Department: [protected] - 7am-9pm Monday to Friday and 8am-5pm on Saturday.
pm085s(PADMA)
The Sales department would be able to send you the copy of the order worksheet .
You
alright. thank you.
pm085s(PADMA)
You are welcome.
pm085s(PADMA)
Is there anything else I can assist you with today?
You
no. thank you.
pm085s(PADMA)
Thank you for contacting AT&T U-Verse Services. We appreciate your time and business.
pm085s(PADMA)
Have a fantastic day ahead, Mrs. Hughes.

I went to ATT to renew my plan and get a new phone. The first phone died on the sales rep right in the store. The second one (same model) died on me the day after.

I went back to the store to exchange. They wanted to charge me a 35! Dollar restocking fee. I started arguing that all the phones have the same problem and I am not willing to pay that. The store manager came out and said he would need to charge the restocking fee but give me a 35 USD credit on my next bill.

I was ok with that.

My bill came in and it was about 20 Dollars higher than usual. I called customer service and they told me that this was an 18 Dollar fee for upgrading to “new” equipment – equipment that died on me and I returned. This fee the sales person “forgot” to talk about. And - the credit that was promised in the store was not on my account.

Also, just as a side note – since we don’t have a texting plan we get charged for every spam message – usually adds for visiting websites. I tried blocking online but that doesn’t work.

In no other country than the US the wireless carriers charge the RECIPIENTS fees for wanted/unwanted calls and sms. And in no other country people just go along with it. Must be the greatest country in the world

I've just concluded a horrible experience with at&t trying to get uverse installed in my home. I signed up with them on sept 16th because of the good deal they were offering. When I signed up, the first available date I could get for an install was october 20th. I figured the wait would be worth it since I would be saving money and getting a cash rebate from them. The tech showed up to do the install today, but there was a problem with the signal coming to the line outside our house. So the first tech left and called in another kind of tech to address the signal issue. When that tech fixed the problem, I was told to call at&t to reschedule my install.

When I called back, I really got the runaround. I was put on hold several times, being forced to listen to some horrible, tinny-sounding, too loud hold music. After about 20 minutes, when we finally got things straightened out with canceling my phone number transfer, the woman told me the first available date to reschedule the install was november 9th - 3 weeks from now. She was unable to get me an earlier date, even when I told her I would cancel if she couldn't. She also told me that there was no one else in her department that I could talk to about this. So I told her I wanted to cancel.

After more time on hold, I was connected to the cancellation department. No one there could help expedite the install date either. All they would have had to do was give me an install date in the next week or so and I would have been happy, but no one could help me with that. Horrible, horrible customer service - i'd never try it now.

Attention mr. Chase carey (Direct tv president & ceo) : october 21, 2010

I’m a soon-to-be, former at&t and direct tv customer. I’m writing this letter in hopes that justice can prevail and my account can be set right. This letter is in reference to my account through at&t in june of 2010. At the time I was told the bundle service included home phone, digital tv, and internet. When I called and spoke to an at&t delegate regarding my direct tv plan, I was informed that I had a 12 month plan, due to the equipment I owned and because I didn’t want the dvdr or hd access.

Upon the day of installation, my grandmother called me at work with the installer on the phone to discuss my setup; and he stated that my equipment was out dated, need to be changed, and it would be at no cost to me. I have been undergoing financial hardships, as a result of being laid off from my job about two months now, which requires me to cut back on services.

On 10/15/10, I spoke with direct tv customer service rep, ken during. On that call we talked about the error that at&t had made by misinforming me about a 12 month contract I was deemed to be under when no such contract existed at the time. Direct tv agent ken during, assured me the matter would be addressed and corrected by contacting at&t and direct tv and have them explain the miscalculation on behalf of at&t.

Today, on 10/21/10, I spoke with agents from both at&t and direct tv. A direct tv supervisor tells me that they cannot honor the verbal agreement that both the direct tv representative (Ken during) and myself conducted via telephone; in spite of the fact that at&t acknowledged it was a mistake on their end. I know from my own personal experiences working in a call center environment, that all customer service calls are recorded for quality assurance. Therefore, the conversations that took place between both parties should be verifiable in their entirety.

I’m asking that the company review the dialogues of myself and the representatives from at&t and direct tv; and honor the verbal agreement between direct tv representative (Ken during) i. After all, i’m not asking for any unlawful compensation, I am merely requesting that I be treated fair as a long standing customer of both companies.

Sincerely,

Husani blake
At&t/direct tv customer

The AT&T Microcell rebate is a scam. Don't buy one and except the $100 rebate. They make you keep unlimited calling on the Microcell for at least 2 months at $20 per month and then you get a letter saying you won't get your rebate. When I pointed out to them how they had charged me 2 months already it didnt help. They said they would run it back through. But, it might take 2 more months. In other words, I pay they $80 for a service I don't need and have a chance at a $100 rebate.

Spread the word...don't even turn on the service or for that matter...DON'T BUY THE MICROCELL!

AT&T has a horrible customer service. We cancelled the service and they owed us the money to be refunded. A lady with name Mellissa promised that she will refund the money. Never got refund, Instead they kept on charging us for next two months and kept claiming that we have not cancelled one of the three numbers we had. After numerous hold and talking to four people (Natelie, Alma, Tom Gossin, Daniella laymen), they still not buzz even though we had not used that phon for last six months at all! They just kept repeating like a broken record the same thing that number was not cancelled (it was!). They again connected me to customer service, and after another 20 minutes wait the call got dropped (shame on them)

Customers be aware, AT&T is a cheat, dishonest company with extremely poor customer service. I will recommend everyone AGAINST any AT&T service.

Drop them before they cheat you!

My son is a freshman in a college in NC. I live in Turkey. During the first week, AT&T had a store in the campus, and we purchased a phone/service from AT&T for my son and a friend as a family package.

WHen the billing period came, my son used the web site to pay, One of the choices was to pay with checks. My son entered the info for the bank and account, and the payment was accepted. He did the same for his friend's payment, and it went OK too. A week later, my son sent an e-mail that the service was disconnected. I called AT&T, as the service was on my name, and they said the bank did not pay for the two checks, as the bank/account numbers were invalid. SO, I paid with a credit card over the phone.

A month later, now I am trying to do the same, and AT&T does not accept any payment other than walking to a store and paying cash. Apparently, those two failed payments were taken as "returned checks", and the account was blocked for non-cash for 6 months! From Turkey, I talked to probably 20 representatives from billing to customer service to finance, for 4 hours last night, and 3 hours tonight. Everyone explained me that they understand the problem, they were sorry I was inconvenienced, but they cannot do anything. They all are powerless, and their best advise is for me, living in Turkey, or my son, living at a remote campus, to take $320 cash to an AT&T store!

I kept asking for them to find to someone who can fix this, but they say "the system does not allow them" - almost like Wizard of the OZ. I hope I can get this fixed, because it will take 6 months.

I had a new line added to my account, then noticed improper charges on my bill --- one
for a reconnection fee, one for an unlimited data plan, and one for per kilobit data use.
None of the charges were valid I called to complain. .

The AT&T phone representative sent me to AT&T store on Kapahulu Avenue in Honolulu Hawaii.
AT&T Hawaii store employees there told me not to bother them with billing issues, because "they
had sales quotas" to meet. The manager told me no one at AT&T Hawaii cared about my
problem, and to call or go online to cancel. They also called me a racial epithet (stupid
haole, which means white person in Hawaiian slang) within earshot.

I then went to another AT&T Wireless Hawaii store (Kaneohe), where they were able to verify that the charges we erroneous and were a bit nicer. I didn't want to complain to them, because I was afraid --- I was the only haole in
the store, and we military member are told to not make a scene. Plus, I thought I would get out of there while the charges were still reversed.

I called the customer service line to complain. The phone representative told me I had to pay early termination fee to cancel. I was very disturbed their attitude and treatment. When I started to cry, they laughed and hung up on me. I would just like to terminate my contract with this horrible company, but it just isn't fair that I have to pay an ETF fee when they have been so outrageously negligent in
their treatment of me. I'm scared to go in their stores and their customer service phone
personnel are rude, unhelpful and dishonest. They can keep their iphone. I just want out
of my contract, without having to pay an ETF.

I sent a message to Tammi Terrell, Vice president and General Manager of ATT Wireless Hawaii, but I expect that her customer service will also reflect the contempt for customers that AT&T Wireless Hawaii has shown me.
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ATT Hawaii, AT&T Wireless, AT&T Hawaii, Tammi Terrell, Hawaii AT&T General Manager