United States - 30324-3300
I am writing to let you know about my experience in ordering and having AT&T Uverse installed at my...
U-verse installed Nov. 6 '08; not totally happy with some parts of the program; received two (2) letter...
I have requested several times to stop the prepaid charge to my bank account. I no longer use this phone and am still being charged inspite of the requests.
I recently lost my job due to downsizing and wanted to save money so I switched from Time Warner to AT&T...
My installation for ATT U-verse was scheduled to occur yesterday December 9th, 2008. The installer called before arriving and was prompt and pleasant when he showed up. After walking through my house he advised me he had to leave and would be back in 30-45 minutes to go to the hub for our neighborhood. He arrived back as promised, but then left again for another 30 minutes. This time he returned to tell me he had bad news that he cannot do the install today because he needs someone from the "INR" department to fix the switch at the hub...whatever thast means. He said they will 'probably" "maybe" "possibly would come out tomorrow, and they could have him "probably" "possibly" come back tomorrow to retry the install. I asked him to confirm appointments before leaving as to know if I needed to change my schedule to accomodate them again. He said he would let me know before he left. Well he sat in his truck possibly on the phone for about 30 minutes then drove off. That was last I have seen of him. I called the dispatch center to find out what was going on and was advised that the installer could not have set me up for another install date tomorrow because ATT was cancelling already scheduled appointments and not scheduling new appointments until the "flood" of problems was corrected with Uverse. I was given a phone number to the complaint department called the "Save" department only to get a recorded message saying they were not accepting any new calls or messages due to problems beyond their control and to call back at a later time. I called Direct TV and had my service re-instated without difficulty and received a second DVR, 3 months HBO/TMC/Showtime/Stars, plus two, one year long rebates total 23.00 / month for 12 months. ATT you are very unorganized and horrible with communication to customers. So far no one has attempted to contact me from ATT about the problems.
at&t real yellow pages roped me into advertising with a ploy of for every dollar spent on my advertising it would generate 13.70 in sales well my company should of had 370, 000 in sales in 2008 i barely had 8000.00 now they are suing me and a lot of others who have lost their businesses and no one returns my calls except a lawyer for AT&T SO WATCH OUT THEY ARE LIARS I HAVE LOST EVERYTHING AND THEY DONT CARE HAD THREE CLICK IN ONE YEAR IN ONLINE AD AND THEY WERE FROM CHINA TRYING TO SELL ME GLASSFLAKE GREAT JOB AT&T
AT&T mailer says "Four channels can be recorded to the DVR or viewed simultaneously, up to 2 can be HD" When investigating further I was told that only 1 HD channel can be recorded or watched at 1 time. Sticking with cox for now then. At least I know what I'm getting.
My elderly mother-in-law had an AT&T Cellular phone. She has been ill this year, in and out of the hospital. Her previous live-in friend put the account on automatic direct pay from my mother-in-law's bank account in the spring to insure it was paid while she was in the various hospitals. All went well through the August 2008 payment. When AT&T submitted the e-check for Sept it apparently was returned for insufficient funds but we were never notified until the bill was sent to collections in early Nov. In researching the problem we have documented that the account never went below $8.5K during the period and that AT&T never attempted to access her accounts for payment after August 18th. An AT&T Customer Service Rep also provided the alleged bank account and routing numbers on which the Sept 08 e-check was submitted, and they do not match anything within that Bank's entire system. We have provided all the information and documentation to AT&T in writing on 3 occasions to date, and can not get any response or information from them. They have also refused to provide a copy of the e-check which was reportedly returned. To make matters worse, the outside collection agency has been verbally harrassing her with repeat phone calls, they have contacted the national credit bureau agencies, and she is now unable to write checks to pay for purchases or bills as they are being rejected and returned. And her account is still above $8K. We have now contacted the NH State A.G., Consumer Reports, the Better Business Bureau, our State Senator, and tomorrow a lawyer to pursue the case.
I tried to open a home phone line with AT&T. The line never worked. I canceled it. The rep who canceled told me I would not be charged because it never worked. Of course, I received a bill. I have tried repeatedly to call and get the matter resolved. I am told I am being charged, that maybe the line is active and maybe it isn't. They keep transferring me to other depts, putting me on hold, and refusing to help. Yesterday when I called from our new digital home phone line, I kept getting a message that the 800 number for AT&T wasn't a working number! I believe they blocked my number! I am on hold now and can't get the matter resolved. How do I resolve this?
In October 2007 we received a call from an AT&T salesman trying to sell us advertising for the following...
I had 2 phone lines with AT & T. In May of 2008, I changed one (2378) to another company, with unlimited long distance and cable internet, and use that one for calls. I kept the other line (9744) to use as a computer and fax dedicated line. The fax has no phone, and has been unused for several months.
The dial-up was also removed later. In June, ATT correctly billed 9744 at $13.40. In July, they billed $95.65. I called and challenged the charges, and discovered they were for calls made on the other phone (2378). I was told the porting might not have been completed, contact the other provider, and the billing will be correct the next month.
However, in July, the charges were over $200, and were drafted from my checking account. Again, the calls were ones made on the 2378 phone, and when I complained to my bank, they reversed the draft. I verified that the only device connected to the 9744 line was the dormant fax. (There was no physical way to make calls on the 9744 line.) I just got billed $374.87 for calls made on the 2378 line(in August), and a notice that the current month (October) has a bill for $134.
This is a nightmare! ATT is ripping me off, and I can't even understand how they can achieve this???(I'm a tech, and the inference of fraudulent deviant use of technology seriously frightens me... as well as stealing money needed to pay my bills.)
World's worst service
Nearly impossible to reach a non-automated human without wasting hours. No practical way to present highly focused very specific e-mails to anyone at at&t. The at&t left hand does not know what the right hand is doing. Horrible frustrating procrustean voice menus (With numbers such as [protected]). Worst of all: "your call is very important to us" surrealism.
I have some personal news that i wanted to share with you, a cousin of mine applied for a position with att...
I owned the origianal iphone but decided to upgrade. So, I bought a new 3G iphone (kept my same at&t number & gave my old iphone to my wife . and and switched my individual account to a family plan and got her a new phone number for the iphone i gave her. Since we like to call her parents in europe I added the "world connect" feature ($30 per month) to both lines. We noticed we were able to call out to europe on my phone but not hers. When I called AT&T they put me through to their "international dept". They tell me since her phone is not 90 days old yet thay can not add the "world connect "service to her phone. I explained I pay the bill for both phones under one account number and I have been a customer for well over two years!. They say they can do it if I fax them in proof of indentiy drivers licence utility bills etc. I get to it the next day. A few weeks later my wifes says her phone still does not call out to europe. I call them back and they tell me they only got my drivers licence and nothing else. I ask if I can re-fax what they missed .Theytell me it's too late and that I am getting penalized for not faxing it in on time. Then proceeded to tell me I have two wait an addtional 4 months to get the service now. Unbelivable!!.
My apartment complex owns their cable lines, so the only chose for TV is to get crappy cable from my apartment, or Dish Network through AT&T Home Entertainment. I just bought a new HDTV, and wanted HD programming and also wanted a DVR because I travel a lot and like to record my favorite TV shows. So I ordered an HD DVR receiver (my apartment also owns the satellite which I thought was really nice since I didn't have to install a satellite on my balcony).
About once a month, I come home and my receiver refuses to turn on. I can hear the fan running continuously, and that's when I know its broken. I've been through the whole "unplug wait a minute, replug" about 20 times and guess what! I plug it back in and the fan starts running continuously and it still won't turn on. Last night I came home and I heard the fan running, I tried to turn it on, it wouldn't, so I called AT&T, tried to explain to them that I didn't want to go through the whole song and dance again and all I wanted was to put in a service order request, but they made me do it anyway.
Today, I called my apartment complex who explained that they rarely have problems with the regular DVR but the HD DVR breaks on everyone who has one. So I called back AT&T and said I didn't want them to replace my HD DVR (again) with a new one, I'd prefer to have a regular DVR. They tried to charge me 25 bucks fee! I said NO WAY its not my fault that their equipment is faulty. So after being on hold for about 8 mins they finally told me they were going to wave the fee. How gracious of them!
Point of the story, if you are going to go with the Dish Network, which I wouldn't recommend, Stay away from the HD DVR because their receivers break, and I have had them come and replace mine 5 times. I was paying about 80 bucks a month for receiver and service that doesn't work. And every time I have shows I want to watch that are recorded on my DVR, it breaks and I lose all my recordings. ANNOYING. One time I was without any TV for a week because they replaced my receiver with another broken receiver and then didn't have any available receivers to replace the 2nd broken one. I never thought I would say this, but I miss comcast!
on Sept. 2, 2008, I called AT&T inquired on their TV ad on internet services for &19.95. Adam from AT&T...
Outrageous poor service adn communication---AT and T Uverse took and gave a huge amount of information. We...
Was told by Diane in August, 2008, I would be receiving a postcard to return to ATT for a free $50.00 Visa Gift card since I changed to a different service to save me money and have never received the postcard or any other information about the free gift card. I was told it would be up to 4 to 6 weeks. As you can see it has been over that time limit and no one at ATT can give me any information except to go on line to the reward center and see about the gift card and post card I have yet to receive.
Please let me know what I need to do about this situation. Also my phone rate went down one month due to an error on the long distance charges and this month, it went up also $20.00 because I was told by Mario my new rate had yet to take affect. Please advise me as to what I need to do to get this situation taken care of or I may have to cancel my phone service with ATT and just use my cell phone in the future.
Jackie Winningham [protected] 3)
1803 South Jackson, Apt. 27E
Tulsa, OK 74107
ATT sucks!!! Well, at least their DSL service does... I should have known better since I'd already had...
I too was told to go to www.att.com/rewardcenter for my dsl rebate after I agreed to their over the phone...