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AT&T Telephone Service / harrassment

1 7300 20th Street Lot 81Vero Beach, FL, United States
Contact information:
Phone: 772-794-1939

We have been customers of AT&T for over 20 years. We disconnected from them over 3 years ago and briefly did business with Comcast. Upon returning to AT&T, they indicated that we were regarded as new customers--currently we've had service with them for about two years. Our due date is set for the 9th of each month. We are on a fixed-income and do not receive our Social Security paycheck until the 10th-15th of each month. The cut-off date from AT&T is set for the 17th of the month whereby if our check was not received, they could charge us extra money as a late fee. Our check is always received by AT&T prior to the 17th of each month. We are sick and tired of their harrassment telephone calls and they refuse to stop calling us on a monthly basis when the check is not received on the 9th. We've reported them to the Better Business Burea and the FCC with no beneficial results. AT&T said we have to build up a "credit history" with them to be removed from the "collection list." We think almost two year's history of early payment prior to late assessment should be enough to qualify us to be removed off their collection list. They claim calling us every month and several times a day is "not harrassment." I've been a collector in the past and I know this frankly is HARRASSMENT! Can you help us to resolve this dilemma?

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