United States - 30324-3300
I too signed up for dsl and they said after I signed up a check for 50.00 would be in the mail, plus where do...
On the same week, I noticed a debit from my checking account from Vesta AT&T. Then I checked my other checking account and the same charge was there as well. How can this happen???
My dsl was actived on 6/3/08. When i call the reward center.I 'm told that there is no rebate for me...
I am requesting the status of my of my reward rebate. All information requested on behalf of at&t consumer services; dept. #cpn07n2032230707c, p. O. Box 1250, milan, il [protected] has been mailed and/or sent. Your prompt attention to this matter would be greatly appreciated. Thanking you in advanced.
Mrs. Karen s. Jackson
Once you sign-up for an sbcglobal.net, just try and cancel it! Wait on the phone for hours. Get hung up on. Get transferred. I highly suggest that nobody ever obtain an email address from this company and pay for it. Good luck if you ever wish to cancel it. You'll get transferred to India and they will cut you off!
They need to stop ripping people off & give me the money they owe me & countless others. I think a cla...
I signed up for new service with AT&T on 09/03/08 and was told because I "was a valued new customer", I was eligible for a $100.00 cash back rebate that I would need to redeem online at www.att.com/rewardcenter. This link does not exist and when I call into AT&T, I get no resolution, only that "they" will look into it.
This is false advertising, deceptive and bad business.
I bought an AT&T Prepaid phone card at Walmart, that said 1, 000 minutes in large numbers for $40.00 and discovered, as I used it that I did not actually have 1, 000 minutes. On back of the card, in small print, it gives the actual rates for instate calls, which was, for Florida, 5 minutes for every minute used. Some other states varied from actual time to 8 minutes per one minute call. As far as I am concerned that is fraudulent. It should not have stated 1, 000 minutes, but rather the true amount of minutes on front of the card. I am very disappointed that Walmart would be caught up in such a scam. I have been a customer since they first opened in Boca Raton quite a few years ago. This is definitely a turn off. I'll probably start taking my business to Super Target, which is just about as close to my home as Walmart is.
I received disc to install AT&T internet. When I called to register, AT&T rep said windows 98 wasn't...
Att Uverse Bundle was offered to us..Sept. 5th, 08. We where scheduled for hookup on Sep. 20th. Had to reschedule. Next available date was Oct. 4th, 08. No problem..until ATT unhooked our phone line on Sept. 22nd. We called our current phone company "Charter". They said, Att took our phone number in their control. I called ATT, they said, yes we did, , and we are sorry for the mistake. After several calls and minutes to hours later on my limited cell phone, ATT agreed to come out Sept. 29th, 08. Between 8a-10a, I called they said, they would now be out between 10a-12p. I called them at 2pm..they said to be patient..a service agent would still be out today...(needless to say, I spent my whole Saturday...waiting.) I called them back at 8pm, the representative, said " well obviously Ms. the office is closed now, they won't be out tonite." Monday now is here...I'm desperately trying to get some info...and real true to our account. I got some information thru working with the neighborhood, who also had ATT problems, and a few of them, had a local sales rep. number and a U-Verse manager's number out of Lansing. They to, just blew smoke up my ###. It's now Saturday Oct. 4th...waiting on ATT because the ATT manager said, I promise our tech. will be out between 10a-12p. Well, you guessed, a no show. We are now getting new service with Charter..sometimes cheaper isn't always better. ATT SUCKS...
I was inform after installation of my telephone service & internet service I would receive a rebate. wa...
If you are considering att uverse, you may want to think about one of their competitors... Unless you enjoy...
***** STAY AWAY FROM AT&T DSL, The customer service is completely useless *****
I've just got of the phone with DSL customer service for the 8th time in 5 weeks (over 8 hours, with over 6 hours just on hold). After trying to get DSL installed, and finally (after 4 weeks) getting a DSL signal, I could not do the final log in (Error: ATM Link not found).
AT&T then installed, de-installed, re-installed, and de-installed my service. Then without notice cancelled the service. After I called this last time, they state DSL is not available (even though the DSL modem indicated I had a 4MB download speed, and a 640K upload speed).
The call in customer service for DSL is worthless. Average wait time to get to the first customer service rep if 5-10 minutes, then if you need to talk to Tech Support (normally always) the average wait time is 40-50 minutes. Even when you get through, they can't solve anything, and will just transfer you back to the main customer service line, or leave you on hold forever.
My recommendation is to STAY AWAY FROM AT&T DSL AT ALL COSTS (unless you like being on customer support forever!).
When I bought my house I had a phone service through Bellsouth. I never had to think about them unless I paid my bill. Everything was great... Until they sold out to AT&T.
I have my internet and cable through COMCAST because when I bought the house DSL was not available in my neighborhood so I switched over to Cable connectivity. But I left my phone through Bellsouth. When AT&T took over Bellsouth they obviously took note that I didn't have their wonderful bundle scam and they could offer DSL so I became a target if you will. Calling myself their target sounds ludicrous as it should... who ever heard of a long standing popular company targeting people? I hadn't. Here's what transpired in the course of a year.
The phone calls began. I was kind and patient but immediately stated I wasn't interested. A few days later another call, then another... Every call after the first I told them to never consider calling me again. This went on week after week. One day I get a call from AT&T and I am flustered. I asked if they had me on a list and were intentionally tormenting me. I hung up the phone and my doorbell rang. There standign at the door was an AT&T rep asking me how much I paid for my phone, internet and cable service. I began to laugh like a lunatic. And then the next expletives fell from my lady like lips... I said "You've got to be F'n kidding me. You're truly here standing at my door after I have said no every week for the past year? You would dare come to my home to harass me further". You think he would have turned tail and walked off. That fool stood there and started his questions again. I had a newborn in my home so the phone ringing and doorbell were almost unacceptable at one point. Not to mention, they were truly harassing me.
I switched phone providers. And I am on the do not call list. Now that AT&T is not on my services menu..they are not allowed to call me.
And they had better not. I am itching to report them. I've got my guns loaded and waiting. Bring it on AT&T.
After the customer service rep refused to return my calls about overbilling and reception dissatisfaction, I...
On 4/15/08, I moved my office from city in California to a location in another city. To accommodate the move I made the following calls to AT&T.
4/18/08 01:01pm duration of call 00:10:28 number called [protected]
7/03/08 12:58pm duration of call 00:10:22 number called [protected]
7/09/08 05:13pm duration of call 00:47:30 number called [protected]
7/09/08 06:01pm duration of call 00:12:23 number called [protected]
7/10/08 09:43am duration of call 00:14:48 number called [protected]
7/10/08 03:57pm duration of call 00:27:04 number called [protected]
7/11/08 03:40pm duration of call 01:00:49 number called [protected]
7/14/08 02:59pm duration of call 00:18:53 number called [protected]
7/24/08 10:13pm duration of call 00:00:08 number called [protected]
7/31/08 08:33am duration of call 00:15:02 number called [protected]
8/01/08 05:38pm duration of call 00:02:41 number called [protected]
8/06/08 02:33pm duration of call 00:23:33 number called [protected]
8/13/08 01:14pm duration of call 00:57:32 number called [protected]
9/02/08 04:47pm duration of call 00:26:08 number called [protected]
The duration of calls made to AT&T were for a total of 5 hours 27 minutes and 21 seconds not counting any calls to AT&T made from my cell phone or home phone.
On 4/18/08, I requested that Business number go to another carrier. The transfer did not take place until 5/03/08. On 7/03, I requested static IP address at my new address to accommodate my server to move from my old address DSL line to my new address on a DSL line. By 07/11/08 (after 3 hours 3 minutes and 24 seconds on the phone) with AT&T, I realized that they were not going to provide me with a static IP address. I told them I was going to seek the services of an alternative company. On 7/14/08, I acquired the services of another company and informed AT&T. On 7/16/08, my server was in place with my new static IP address provided by an alternate company. On 7/24/08 I called AT&T to confirm that I was not on there service and I would never be on there service again. During this period ‘customer service’ informed me on at least five occasions that only a supervisor could resolve my issues and none were available to speak to me but would call me within two days. No supervisor ever called and has not called to date. I, to the best of my ability, informed the customer service personnel that were willing to talk to me that my telephone service is from an alternative company and not from AT&T. To date AT&T is still harassing me with the claim that I have service with them.
I have contacted the California Public Utilities commission, KCRA - Call3, and posted my concerns on a number of internet blogs to attempt to resolve the issue. To date the issue is still unresolved.
My exwife who has mental issues and bipolar called just to change my business ad from bold to regular type and to have them omit address from listing and after talking to her for about 10 minutes started talking about things she didn't understand and talked her into agreeing to a 1 year contract for my company(which she isn't authorized to do).She ended up with 2 website ads and owing an extra $138.00 per month instead of the $25.00 yellowpage ad she called about.
When I called to complain and told them of her medical condition and that she STILL doesn't know what is going on due to her condition I was told they would not remove the website ad even though it hasn't started yet!
Avoid AT&T they take advantage of the ill and weak and all they are concerned about is money and not you as a customer!
Called AT&T Worldnet DSL service as DSL stopped working. Was told DSL didn't exist on my number, even though provisioned 1/30/04 till 9/08 and charged on my credit card.
AT&T DSL migrated me from AT&T Worldnet to AT&T Yahoo/Verizon without approval or request.
Latonia @ [protected] (pick option #3) and ask for Exec Offices of DSL, was told to roll a truck to get this resolved by 5 pm after 2 weeks of support calls or my 27 years of client relationship with AT&T for all services, residential, business, DSL and cellular would migrate to the competition.
AT&T cannot resolve this issue, charging back 4 years of DSL service and filing suit.
The worst decision I have made in years was to change over from Dish Network through ATT to the bundle of...
Lets see. I signed up for U-Verse back in July and it was installed 8/2/2008. I thought I was getting some...