Att DSL Internet / unreliable, false advertising
I only pay about $25 for my internet service, but with the quality that I'm getting, I should be paying less than 15. Sometimes I have days with few problems, and some days my internet disconnects every 5 minutes. Literally. It takes about 20 seconds for it to come back on. This SUCKS for online gaming because once you lose the connection for a little while, you get logged out, which messes up my progress. It also ruins online voice calling and video sharing. It can sometimes stay like this for over 15 minutes! I am also supposed to be able to download at a rate of 3008 kilobits (376 kilobytes) per second. I have yet to see a single download speed of more than 320 kB/s, even at it's peak.
So what am I paying for? A connection that can drop at any moment and ruin whatever I'm doing, download speeds that are 50kB/s less than advertised, and on top of that, Customer Service won't help one bit. They just tell me that it's my internal wiring in the house, but I had that checked out and it was all fine. I'm switching back to Time Warner. I don't care if my internet speeds are half of what I have now. As long as my connection never drops and my bandwidth works as advertised, I'll be happy.
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