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Att DSL Internet / unreliable, false advertising

1 WI, United States Review updated:

I only pay about $25 for my internet service, but with the quality that I'm getting, I should be paying less than 15. Sometimes I have days with few problems, and some days my internet disconnects every 5 minutes. Literally. It takes about 20 seconds for it to come back on. This SUCKS for online gaming because once you lose the connection for a little while, you get logged out, which messes up my progress. It also ruins online voice calling and video sharing. It can sometimes stay like this for over 15 minutes! I am also supposed to be able to download at a rate of 3008 kilobits (376 kilobytes) per second. I have yet to see a single download speed of more than 320 kB/s, even at it's peak.

So what am I paying for? A connection that can drop at any moment and ruin whatever I'm doing, download speeds that are 50kB/s less than advertised, and on top of that, Customer Service won't help one bit. They just tell me that it's my internal wiring in the house, but I had that checked out and it was all fine. I'm switching back to Time Warner. I don't care if my internet speeds are half of what I have now. As long as my connection never drops and my bandwidth works as advertised, I'll be happy.

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  • Ho
      8th of Mar, 2010
    0 Votes
    Att DSL Internet - Billing
    United States

    Hi, I am customer of ATT DSL service since March 2008.

    I had account ( A ) with ATT for Internet DSL from March 2008 till Oct 2008 in Brenham. then I moved to Houston in Oct 2008 and requested for DSL Internet Service and they asked me to disconnect my account A
    so I did and they told me that technician will come to your new apt to enable the account [ B ] but he never came to my new apt

    then I moved to another apt in same community in Nov 08 and requested to ATT Uverse. Technician Came and installed it. No one talked about account [ B].

    I had ATT uverse till Dec 08.

    Then I moved to another apt in same community and requested to disconnect my att uverse and provide me att dsl service. So they disconnected my att Uverse and enabled the DSL service account [C]

    Since then I am using account [C] and paying my bills regular.

    Last Month Feb 2010, I got the notice from Collection company to pay the pending bill for att dsl service Account A [ Oct 2008- April 2009] I told them that I never used that service so they asked me to call att.

    I called att and told the complete story. Customer Representative told me that they will adjust the charges.
    After two weeks, when I called backed to att to check the status, they told me that charges adjusted [ Only $29] but still have due of $248 and need to call collection company again.

    What are the options for me? Why I have to pay for service which I never used? Please Help!

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