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ATT / difficulty unlocking phone

1 United States Review updated:

Due to no cell service available at new address, we were forced to change carriers & AT&T was very slow in locking a device as the computer said a balance was owed yet live people said no balance was due. I was supposed to get a call on 8/23 saying the issue was resolved & the phone would be unlocked yet as of 8/25 nothing. Placing a phone call again (& on hold for over 20 minutes) the rep said I would get a call tomorrow(8/26) & would email me the ticket #( not happened) I wait with baited breath. Needless to say, living in a rural area has challenges, but this is ridiculous as all it should take is a flip of a switch by a human to resolve this.

Aug 25, 2018
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  • 9w
      25th of Aug, 2018
    0 Votes

    2 options
    1 file a complaint with the better business bureau
    2- file a complaint with the fcc
    they are required to unlock your phone

    as with anything at&t all you will get is scripted non answers and no help
    they are just paid seat warmers

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