AT&T
complaints

First of all, Bob Serrell..You have too much time on your hands to be complaining about other people’s complaints...yeah...I saw you complaining on Costco too...go do something useful…

Second, Cingular sucks and it is not because of your age...they just suck...obviously, or so many people would'nt be complaining...

Third, Bob...come on...you do not sound as intellectual as you think. “You took advantage of yourselves”? That doesn’t even make sense…
You must work for Cingular because you sound as stupid as they do…

They didn't take advantage of you because you were young. You took advantage of yourselves because you were stupid. Please don't waste people's time by posting illegitmate complaints. Your comments prove you are in the wrong. You would be able to see through that if you were capable of logic.

Cingular wireless aka the new at&t are the worst people to deal with. They do not care about their customers at all whatsoever. When you initially sign up with them, they will do anything to snare you, but buyer beware, after that they do not care at all about their service, about the way you are treated when you go into their service stores (be prepared to wait an hour to be served) i was a customer for over 4 years and when i asked them to upgrade my phone, they showed me a phone with a sign on it that stated $129.00 and told me that for me it was 179.00 because the 129.00 price was only for new customers! In other words crap on you if you have been a loyal customer for 4 years, paying on time every single month. My contract is out in December of 2007 and i am leaving never to return... i wrote them a customer email and they never bothered to respond, they do not care! Do not get snared. I have rental property in town and when new people come to town and rent property from me i tell them stay away from cingular! I think i am going to have a sign made that says that and post it in my yard on sayles blvd...

I upgraded to a family plan with Cingular Wireless on the phone and bought 3 new phones that came with a $50 rebate each. When I received the phone the rebate forms were not included and I have called 3-4 times to get them and this last time I called they told me that there wasn't a rebate form for the LG CG225 which I purchased in March. I saw the rebate when I was talking to sales! Two different people said the forms were in the mail. In April they stopped the promotion and can't get me the forms. I'm out $150 and very disappointed. I am a long time customer and they even went to the extent to tell me that they didn't see a charge of $49.99 per phone on their records and I had the bill right in front of me! Any advise? All the girl could say was I'm very sorry and I heard several other people in the background of the conversation telling other customers the same thing! It's like they are robots and not people...

I called Cingular Wireless from Cambridge, MA to follow up a previous issue for my Blackberry 8800. After pushing through the usual initial layers of selections, I was put on hold for 15 minutes after telling a representative that I have a case number from Research In Motion (RIM) that had been escalated through Cingular. I hung up and was called back immediately to say that the representative would now connect me to data support. A woman at data support told me she needed to know the issue in detail before transferring me to the technical department. I said she was putting me through layers of bureaucracy in a process that couldn’t solve the problem initially and had escalated me to RIM. She seemed to get the message; I gave her the RIM case number, she put me on hold and left me there. I hung up. Seems to me Cingular customer service is going the way of Dell. Love the Blackberry, not the service.

Sub: Bogus Contract End Date!

Although I know this should have been ‘handled’ somewhere in one of the local offices, it was not. I phoned this morning to address this discrepancy without success; I spoke with a Rep (Raven), who then put me on hold for a very long time. I hung up; I don’t have the time to be passed from one person to another.

The issue at hand is whether my commitment ends this month, March, or as the Rep said, “May”. My documented commitment states that two years from March 2005, my two years are fulfilled with Cingular.

I think I know what went awry that caused the dates to conflict. Initially I was contacted by one of your salesmen during a cold calling session. I spoke with him and after several phone calls and lots of questions, I told this person, “John” that I would sign on with Cingular. I waited and waited for the phones to arrive; they did not come? I phoned “John” several more times trying to find out where the two new phones were, and/or why they had not arrived here. I left about ten messages on his office phone with none of my calls to him being returned to me?!

At this point I was getting grumpy about this entire situation. He made a hit, signed me on, and then disappeared! In frustration, I called again, and ask just for a ‘salesperson’. I have no name for the second salesman, but told him the story about “John” and the missing phones. He picked up the ball and endeavored to put things back together. My thought is that it took the second salesman TWO MONTHS to accomplish the connection.

That brings us up-to-date regarding the reason for writing this complaint letter. I decided to change my service to Verizon. I only need one phone now, and only need the basic plan for my husband and myself. I have committed myself to Verizon effective this month. I phoned Cingular this morning to make sure that I took MY number with me; the Rep said she had nothing in the file regarding that, AND I see Verizon has assigned another number, NOT the one I wanted, and had with Cingular.

(My guess is that they contacted Cingular and they told Verizon that my contract was not up until May, and Verizon assigned me another number to get the service with them going.)

I am very angry that I could not speak with an authoritative figure on the phone and very frustrated that I have to go to these lengths to prove that my contact----as shown on the attached copies from the booklets, commenced in March, not May!

I had a legal contract with Cingular as of March 24, 2005. It doesn’t matter that the phones were not activated until May. It was Cingular’s responsibility to get the phones to me in March, NOT May. Because your salespeople did not do their job, I have an issue that I have to clear with you, taking unnecessary time and trouble to conclude. (Both your time and my time.)

Attached you will find copies from the booklets showing the dates being March 2005 – when my contract/commitment began with Cingular! A contract is a contract.

I expect Cingular to cancel my service effect the two years from March, asap, and as well, I expect Cingular to ‘fix’ the problem with my new number by corresponding with Verizon to change the number they have already assigned, TO MY NUMBER with Cingular, [protected]! The second phone line, [protected] is also to be cancelled (that was my son’s line and he is on a different contract with his galpal).

Therefore, both lines and the ENTIRE ACCOUNT IS TO BE CANCELED AT THE SAME TIME.

As you are the CEO, I know this is not your job to fix, but it is the ONLY way that I will get real help with this issue. I hope to hear from you very soon, advising that the above has been done, and the account has been closed effective March and NOT May.

PSS to this Complaint: After 'a person from the President's Office' called and STILL refuted my claim about the end date of my contract - AFTER SEEING THE CONTRACT I HAD! Incredible, such a little thing to Cingular! AND, THE NEXT THING HE DUMPED ON ME WAS: Back in the Fall of last year, my son's phone died on him, mind you, this is Cingular's equipment~! and he had to purchase another phone~ He came home w/a piece of paper typed up from the phone store just saying that I gave my permission for him to use the existing telephone number - and I signed it. (If I hadn't, they would not have transferred the number I was paying for.) This 'person from the President's Office told me that act automatically added time to the contract! THAT IS INSANE! I SIGNED NOTHING WHEREIN I AGREED TO LENGTHEN THE CONTRACT! NOR DID THE SALES PEOPLE WHO SOLD THE PHONE TO MY SON, TELL HIM THAT THE PURCHASE OF THE PHONE, ETC. WOULD EXTENT THE CONTRACT?! WHERE HAS ALL THE HONESTY AND SERVICE GONE IN THIS WORLD?!

I called Cingular to change my monthly billing from the $59.00 to the $39.00 plan since I never use all my minutes and had over 1200 rollover minutes stored up. I was informed that I would lose all but 400 of my rollover minutes because of a new rule that went into effect October, 2006. I was planning to have the rollover minutes augment my new $39.00 plan. I was told by the sales person at Cingular when I signed up for their service that I could change to a lower monthly rate after I had saved enough rollover minutes. This is clearly a case of false advertising and the new rules should apply to customers who sign on after the new rules take affect and not to those who signed on prior to these new rules. How can we take these criminals to task. Why does the FCC allow these companies to get away with this type of fraud.

My phone got broken and I even have insurance and I have been paying them for a year. I was told that because I have changed a phone that has a manufacturing defect, I was told that they cant do any thing about it. I am just waiting until my contract ends. It is the worst company to deal with.

I am having the worst signal connection with this company. After I signed contract they told me that I can't change my service. I have never seen a worst company in my whole live.

Cingular throughout the United States. What made Cingular send me a cell phone that I did not order, did not authorize service for and did not sign any contract for? Their letter said, in essence, even though you did not give a credit card number, we are sending you this new cell phone anyway...and then billed me! They didn't have my # because I never ordered it! Now they are harassing me (even though I sent their phone back) Can't Cingular get business any other way?

I received a letter stating that I must respond to this letter within 14 days or else I will be billed for $59.00 a month for your services. For one. I did not purchase anything, nor did I request any thing from you. I better not see a bill for that amount. I have no problems putting a lawsuit. I work in a law firm.

I received a message on my answering machine while I was out of town attending to my critically ill mother, saying that I needed to call ATT at the number they left.

Did so and got put on hold for 30 minutes with no answer ... twice! Logged onto their website and found that they had my account listed as delinquent (I had mailed a check through another overpaid and substandard "service provider"... the USPS), so I processed an on-line payment. Their automated reply confirmed that the account was brought up to date. Another automated reply told me that my next bill would have a service restoration fee of $28.25 applied (Kansas' maximum is $18, according to one of the idiots who finally answered their phone). I called the number that notice listed and spoke to "Dana"... told her the situation and she argued that my phone had been disconnected, so the fee applied. I asked for the name and physical address of a supervisor, so she transferred my call to another idiot, Cheryl. Repeated the process and she, too, transferred me to a third, "Mrs. Walker" who said they would waive the fee as a "one time courtesy." These people wouldn't know the meaning of courtesy if it slapped them in the face! Why is this awful company rearing its ugly head again?! Didn't they get broken up due to just this kind of crap? I'm starting my search for a replacement today and plan to have it in place by January 1. I HATE AT&T. Will NEVER get any other "service" from them and will work to keep others from making the mistake of becoming their customers. This company really needs to be forced out of business... they don't care about their customers, their workers (if you can get through the multi-level automation to get to them) are incompetent and their automation is grossly overdone. Their physical address, should anyone else become exhausted before finally getting it is:
ATT
Attention: Customer relations
P O Box 1530
Houston TX 77092

My next stop for complaint is the FCC.
I plan to do whatever I can to irritate ATT as much as they have irritated me.

Please read from former custormer

Jeanne
P.O. Box 1246
Chickaloon, Alaska 99674

I am a private customer, not a business.
My name is Jeanne [privacy edit]. When I signed up for service with AT&T, my last name was Garmaize. I have resumed my maiden name, Meldrum, for your records. My cellular telephone number was (907) 232-1sss. I just had the service discontinued yesterday.
I want to tell you that on May 9, 2006, I called Cellular 1 to cancel my service because I make minimum wages and with the cost of fuel going up so high, I had to cut corners and the phone had to go. I was paying around $60.00 per month which was directly taken out of my checking account each month as had been arranged years ago.
When I called to cancel my service, which also coincided with the amount of time I had on my contract, I believe, I spoke with a very nice young man named Ahmed. I think he was from Indiana —somewhere outside of Alaska , I do remember that. He was in a different state of the United States. He was a well-spoken man and works well for you. He was very courteous to me.
Well, Ahmed talked to me for quite a while and suggested I keep my service and reduce the calling charges to $30.00 per month and I would also get a really nice, new camera phone for which I would be charged a greatly discounted price. And, it was a camera phone! Well, against my better judgment, I agreed to let him send me the phone and go to the lower priced service.
I got the phone within about 2 weeks. There was no Sim card in the package. I’m not cell phone sophisticated. I didn’t know what a sim card was. I finally got a hold of Ahmed again and he sent me a sim card separately. By this time a few weeks had gone by and I had no access to the phone I was paying for.
I put in the sim card, the phone lighted up, I plugged it in and I began to read the companion book and get to know the phone, but I couldn’t get the phone to work properly..
I live over 30 miles from town. I live way in the mountains. It’s not easy to get to town. I thought no one was calling me, but when people said to me that they’d been calling and calling and only getting busy signals, I called the service department at our local WalMart, 36 miles away. They have a customer service representative there. He told me I needed to bring the phone in, so I made a special trip to town for this. While I was there, he got my phone to work. He dialed my number and I could receive the call, however within a few hours when I was back at my home and wanted to make a call, I was not able to. I have read the book over and over and over. I don’t think I’m doing anything wrong. It charges well, and sometimes I have been able to make a call, but only about 4 to 6 times ever was it successful. The phone will occasionally make a different musical tune that is not my chosen ring tone and when I have opened it, it started taking pictures! I didn’t want to take pictures at that time! From then on, whenever it made other tones, I just left the phone in my purse to take pictures of the inside of my purse.
I wanted to discontinue my service in May and I still do. I just don’t like Cellular 1’s service and I don’t think there is anything better out there, so I’d rather go without a cell phone at all.
Yesterday, when I called to discontinue my service, first I was told that my paymernts were delinquint! As I previously said, I had always had my payments automatically taken out of my account! I did not ever opt to have that changed! I really resent having a delinquincy on my record.
I also was told that I will be billed over $368.00 in December to discontinue my conract. I cannot pay this amount at all and, again, I am resentful of this as I wanted to discontinue back in May because I am quite poor. I can't afford this luxury.
Please email me and I will need to appeal to the highest autority you have at Cellular 1. When I chose Cellular 1 after being thoroughly unimpressed with the somewhat sneeky way my phone company had been taken over/sold out. whatever it was, and really mismanaged service here in Alaska from the very begining of Cellular 1 service. As someone who has been with Cellular 1 for the past several years, one of your long-time employees will remember people leaving ATT/Cellular 1 in droves up here.
I must have a letter or an email of acknoledgement of this email to you.
Thank you for your time.

Sincerely,
Jeanne

Charged me double for cell service, spoke to 4 representatives and none of them could give me a reason why?

Did not make this charge, want my money back thank you susandaulton711@yahoo.com [protected].I would like to know how you can put charges on my Master Card without my permission.

I recently signed up for wireless service. It's been 5 months and the service is 1 bar 4g maybe 2 at best. Is it possible to cancel my contract without a penalty because od the poor service.

I have been charged for 4 extra receivers for the past 5 years and I am having trouble getting reimbursed. I keep getting the run a round when I try to access call and speak to someone in billing. The monthly amount is $7 per each receiver = $28 for 5 years totals $1680. I need to be reimbursed for these extra charges
Robin Milim

On November 20 2017 VESTA withdrew $49.94 from my checking account. This charge was never authorized. I would like to know how this charge can be reversed and my $49.94 put back into my account.

AMI manager is always with drugged or drunk eyes. STAFF are very slow and unprofessional. TERRIBLE store and staff

We just switched service from Verizon to ATT. We are attempting to get new phones. What a hassle! They want us to go to an ATT store. The nearest store is 2.5 hr drive from us. We even talked to a supervisor with no results! We are no considering returning to Verizon, who has excellent customer service!

The ATT Chat process is a total waste of time. I have tried 4 times to use it to adjust my TV programming, have received apologies, promises, and then nothing, every time.

And their phone customer service is not much better. Long, drawn out, "promising", but again, no results. How do they stay in business? P. A. Daniel

I'm sick of At&t--a totally ridiculous company! I had to wait on the phone for almost an hour to try to settle my billing problems. They transfer you to separate people for phone-the internet-direct tv. I don't understand why they don't offer service that can help you with every question, instead of making the customer wait forever to get help. We are ditching them as soon as we can find a better company to go with. HORRIBLE customer service-I've been with them since they were Southwestern Bell over 30 years. My direct tv bill has over doubled what I was first paying--I'm so done with them.

I ordered high speed internet through AOL and they informed me I would get a rebate for the modem. That was Prior to Dec 06. I never received modem so I called and then I received it, and then received another one. I returned the second one. I have had quite a time getting ATT to remove the charge for the second modem. Finally this month, June, they removed the charge. I have been waiting for the refund and called several times to the rebate center. I now have been told that it is on hold as I got a rebate on the ATT bill. THAT WAS JUST FOR THE SECOND MODEM.

I want my rebate...