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AT&T Customer Care Service

AT&T Inc.

575 Morosgo Dr NE Rm 14f67
United States - GA30324-3300

Customer Support Phone Numbers

+1 800 331 0500(Wireless Mobile) 8 17
+1 800 901 9878(Wireless GoPhone) 4 4
+1 800 288 2020(Digital TV/Internet) 36 45
Work days:
Mon12:00 AM - 12:00 AM
Customer Service

Wireless Mobile
Customer Service:
+1 800 331 0500
Order New Service:
+1 888 333 6651
Check Order Status:
+1 877 782 8870
Support for Travel Outside the U.S.:

AT&T Complaints & Reviews

AT&T Store / in store customer service

Hair4dee on Jul 26, 2017
Coy, Connor Owen and Miranda C. At my local store in oxford ala. .. I made a cash payment on 6/23/17. I got a notification in july that my payment was not received thus I went to the store to clear up this matter. When I asked for the supervisor I was told he was at lunch by miranda c...

AT&T / at&t goes against their word

Kim Hanna on Jul 26, 2017
We decided to cancel our Att/direct tv acct soon after they merged. I had been a long time customer of both independently. However, after the merge the cost was atrocious. So I contacted them via chat explained that I wanted to cancel. Of course we went through the process of them trying...

AT&T / constant and rotary phone calling

Muddobber on Jul 23, 2017
The most recent is the "your credit card is ok". It always says that if I do not wish for any further calls, press 3. I usually do. Two times I pressed 1 so I could ask them to never call again and was hung up op before I could ask. Today 7/23/2017 we have had six by the same people...

AT&T Prepaid / multiple charges for one text

problemswithatt on Jul 23, 2017
ATT prepaid is charging me multiple times when I send or receive a text. I've called them twice and can't get a resolution. The customer service agent is polite but being located in a foreign call center, doesn't seen to have any authority to fix this. I wonder how many other people are...

ATT / uverse and internet residential billing

Portal on Jul 21, 2017
AT&T Account #115741959 I contacted AT&T on May 16, 2017 to discuss my monthly bill charges. They had gradually increased and I wanted to reduce the bill. The monthly charges had exceeded $200. The representative told me that I would receive a credit on my account and that the billing would be...

AT&T / landline and internet

Steph A. on Jul 19, 2017
Since Tuesday, 7/18, I have been without a land line and internet. I have been on the phone with AT&T tech, Sales and customer service because everyone keeps transferring me. NO ONE WILL HELP ME. One person says my internet needs to be fixed first. The next says my phone line needs to be...

AT&T / wireless service

Sylvia Bennett on Jul 17, 2017
ve had Directv and ATT service for approx 2 months, it has been a nightmare. I paid my wireless bill in the amount of 320.00 3 days later my service was interrupted for non payment. Since it is impossible to speak with a representative if your phone is disconnected, I was forced to pay an...

AT&T / customer service rep

jhsc on Jul 16, 2017
I called the customer service to set up an autopay enrollment. First I was on the website and login but couldn't locate the autopay section. Then I called the customer service to get help to guide me on website. The rep name " Dossdlane" insisted she has to set up the autopay on her end. I...

AT&T Wireless Services / wireless services

Jennifer Rawr on Jul 15, 2017
Where do I begin? Maybe I should list each of the problems individually. 1. In September of last year, we were told there was a promotion for Iphone 6 users to trade in their fully paid off phones for a free Iphone 7. We went into the store and they said they couldn't handle it there-we...

AT&T / customer service

Jose Antonio Ruiz on Jul 13, 2017
On July the 12th of 2017 At 5:36 pm, I made a call to AT&T customer service to discuss international roaming plans. The AT&T representative 's name was Latoya and the duration of my call was for 8 min. I asked about the international roaming plans options. She starts talking so fast that I...

AT&T / cancellation

Cristina Murillo on Jul 11, 2017
I am writing on behalf of my mother. She is in the process of moving from California to Florida to help take care of a friend who suffered a massive stroke. Att told her that even though she was moving across country and that her friend already had cable that she would have to pay a $360...

AT and T / at&t order for package bundle service

Royal George on Jul 6, 2017
I ordered a package for TV, Internet & Phone service. In regarding the phone service which included the package, the agent told me that the service included all the overseas international unlimited calls. I did verify back and forth with the agent several times and made sure the phone...

AT&T / home phone/internet

KevinJLeider on Jul 6, 2017
I am a renter on a month to month lease. My landlord is trying to sell the property. A potential buyer who's financing fell through placed an installation order for service here before their closing, before they had legal possession of the property. AT&T cancelled my paid up to date...

AT&T / arrangement not honored

lwilkerson on Jul 5, 2017
Called in about a month ago to arrange a payment arrangement for the early termination fees of our tablet and 2 Gear watches. I was told by the rep that if I could not make the full payment (over $800) by the end of the month to call back and someone could work up another agreement. I...

AT&T / robot calls using my name and phone number

Linda F. Nelson on Jul 3, 2017
My friend called me and said that she had received what she thought was a call from me (showed my name and phone number on her Caller ID) but it was really one of those aggravating robot calls! I have an AT&T landline and cell phone and I also have received some of those calls showing...

AT&T / issue with sales person unethical behavior and selling a defective phone

falconwings on Jul 3, 2017
Phone purchased on 7/7/2017 ZTE phone was purchased for a gift. The Samsung phone I wanted to purchase was out of stock. The salesman stated the ZTE was just as good quality as the Samsung. It was not very good quality at all. I purchased for my girlfriend, she tried to return to the store...

AT&T / u verse

BJJ2500 on Jul 1, 2017
I dropped Uverse years ago because they kept increasing their bills. A young lady came to my house and gave me a great deal. $114.99/mo, Only they billed me $205.92 three time. After multiple phone calls they agreed to credit 2 of the months. But the "executive I talked to said they...

AT&T and Direct TV / direct t v

Rick Monroe on Jun 29, 2017
This is quite simple, I spoke to a gentlemen named rico to sign up for direct tv. Rico promised $150 gift card upon completion of the first 30 days of service. After 60 days I spoke to lucious a supervisor at direct tv, I was told I did not qualify for the gift card and that many at&t and...

AT&T / u-verse is particular, at&t in general

Ken Bertin on Jun 23, 2017
I just ended my long term relationship with ATT. Although I still own an ATT cell phone, I am close to discontinuing that as well. My wife and I have lived in the same house for 45 years and recently decided to downsize to a condo. In attempting to move my system which included telephone and...

AT&T DirectV / billing reflecting quotations & quality of services provided

Gerald Ficken on Jun 20, 2017
This is the 4th attempt to fill out a complaint board form. There is frustration deluxe and absolutely no success. The initial issue of calling ATT Direct TV was an increase of my present service provider. Upon request they refused to provide a resolution to my bill. Called ATT Diect TV...

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