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AT&T Customer Service

1537 Reviews

AT&T Inc.

575 Morosgo Dr., NE Rm 14f67
Atlanta
Georgia
United States - 30324-3300

Customer Support Phone Numbers

+1 800 288 2020(Customer Service)
44 65
+1 888 333 6651(Order New Wireless Service)
1 0
+1 877 782 8870(Check Wireless Order Status)
2 0
+1 314 925 6925(Support For Travel Abroad)
1 0
+1 800 901 9878(AT&T PrepaidSM)
6 8
+1 844 827 7057(Order New U-Verse TV Service)
1 0
+1 866 861 6075(Order New Internet Service)
1 0
+1 800 331 0500(Wireless Customer Service)
14 32
+1 866 294 3464(ConnecTech PaidTechnical Support)
2 0
+1 866 435 3264(Dial-Up Billing & Payments)
1 0
+1 877 990 0041(Order New Fixed Wireless Internet Service English)
1 0
+1 866 861 6075(Order New Digital Phone Service)
1 0
+1 866 975 0050(AT&T PREPAID Wireless Home Phone)
1 0
+1 855 288 2727(Digital Life)
1 0
Plus

AT&T Complaints & Reviews

ATT Uverse / installing dvr system

Lo
Loonbucket on Jul 18, 2018

On July 3, 2018, an att uverse serviceman came to install my internet/dvr system and informed me that it would be two weeks before a dvr unit would be available as they were on backorder. It is now july 18, and I have yet to receive my dvr, nor have I been called with an explanation of the...

ATT Uverse / internet

An
Andrea Hosek on Jul 18, 2018

Yesterday I called direct TV and spoke with them about a Direct TV/ATT Uverse internet bundle. I decided on which bundle I wanted. The representative ran my credit & I was approved and all was great. We set up an installation date (for today). I was very happy because it was a simple...

AT&T / incomplete uverse installation

Ro
Robert Hebert on Jul 16, 2018

My name is Robert Hebert. My cell is 225-939-9532 and my email is papabear1431@outlook.com. On June 28th we had Uverse reinstalled due to poor performance by DirectTV. After the tech had removed all the DirectTV equipment, he tell us that he has no DVRs and we should get one the next week...

AT&T U Verse / bundle phone/tv/internet

Ma
Mauriswany on Jul 16, 2018

I became an ATT U-verse for the very first time 3/30/18 I was told if I bundled my services I would be discounted as well as get $400 in Visa cards also HBO Showtime and stars for three months free. I did receive the visa gift cards I never did receive the three months free of premium...

AT&T / lg v30 cell phone

Ca
Cathy cay on Jul 15, 2018

/15/2018 I purchased a phone from the At&t store here in Montrose Colorado in March of 2018. Unfortunately the sales reps saw a newly widowed mark walk through the door. They pushed me to buy a LG V30 saying it was just the best, long life on the battery, great pictures and on and on. One...

ATT Uverse / unauthorized order

Co
Coramiri on Jul 15, 2018

I asked for a supervisor and rep would not get one - I made 5 calls before I could get one of your reps to cancel an order I never authorized. You have no right rescheduling orders that are not authorized and there is no point because you can't install it any way. None of your reps can...

ATT Uverse / uvers service

Ca
Cadi2 on Jul 13, 2018

New homeowners to Florida. Lost account number and customer service rep was unable to access information . Kept saying she found an account under our phone number but the name didn't match. I KNOW what name was given, so clueless as to why she couldn't find it. Repeated attempts resulted...

ATT Wireless / wait time excessive 20 min!

Ba
BAD po on Jul 10, 2018

I called customer service re: questions on my bill. Recording - heavy call volume. Then 10 minutes of advertising plays while on hold. Obviously it isunderstaffing isssue, not my fault as customer calling in for customer service. Then questions about getting out of ATT could not be...

ATT Uverse / internet and landline

To
Tonychris on Jul 9, 2018

I requested to have higher speed internet from ATT and accordingly scheduled an appointment for Saturday July 7, 2018 between 1-3PM. The day before meaning July 6, 2018 got him to find that I have no internet. Called ATT and off course spoke to people in the Philippines who had no real...

AT&T Mobile Internet / at&t mobile internet

Ch
Chris Daniels on Jul 9, 2018

Hey A T&T... Who are you, my mother? What in my contract gives you the right to ration out and downgrade my service anytime you want? I PAY for mobile internet service! So what's really happening is because you're a sovereign company, a monopoly, you think you can get away with anything...

ATT Uverse / at&t has cancelled our orders twice due to system issues and moved our install date out

Lf
lfcdiver on Jul 8, 2018

We initially ordered service about a week and a half ago. Due to the improper processing of our order by AT&T, the order was cancelled without notice. Our installation date was scheduled for 7/6. We called to reactivate the order and they gave us a new install date of 7/9. After confirming...

A T And T / requested phone upgrade and upgraded phone service

Co
cowboysu on Jul 5, 2018

On Tuesday, July 3 I ordered new phones and upgraded service per your chat line. I first talked with Steve - then Roal (Roel). He came up with a plan that I was satisfied with. It included the new Samsung Galaxy 9+ and the free phone was the SG 9 upgrades. It included unlimited talk, text...

AT&T / sale of wireless package that was proven misleading

Dr
Dr. Joseph Liran on Jul 3, 2018

On may 22nd I have arrived to the us from israel. As I was planning to travel and meet with friends, I needed a cellular package that eill be reliable and have both talks and data coverage in all the states I was planning to visit. On the 23rd of may 2018, I entered an at&t store in ocean...

AT&T Wireless / wireless service

Ss
Ssnkk on Jul 2, 2018

I have a pre-paid account with AT&T with an android called Alcatel Ideal. I am disabled and spend a lot of time at home, so my data usage is always low. I thought why not go back to a flip phone? I called AT&T and was told they had an LG flip phone, which I was originally told would be...

ATT Uverse / at&t u-verse

St
Steve E. Ownby on Jun 29, 2018

On the early morning of 24 June 2018 Memphis Tennessee was hit with tremendous thunder storms. These storms knocked out power and services for days before being restored. On the same morning my U-verse router was knocked out. My electrical circuits in the home were not affected and my home...

AT&T / direct tv and internet

Fs
F S on Jun 27, 2018

Previous account number 157855891 i am reaching out to your department regarding the customer service I've received over the past 18 months. When I first signed up for these services in December of 2016 i was told my bill would maintain the same amount throughout the life of my contract...

AT & T / online cell phone purchase

Tr
Trish Kootstra on Jun 26, 2018

On 5/11/2018 I purchased a Iphone X from the online site. They shipped the phone and shipped a label to return my Iphone 6s. I followed the instructions on what to do to the phone to clear it and put it in the box that my new phone came in as instructed, put the label on the box and put it...

AT&T / at&t wireless (cellular)

Dm
D M Albertson on Jun 23, 2018

I switched from Sprint to ATT Wireless last year. In Nov 2017 I added a line (unlimited everything) and was to get BOGO iphoneX and iphone8 while getting $25 off DirectTV and free HBO for life. I was told we could use one of our current numbers on the new line. My bills were to be around...

AT&T Cellular / phone

Sh
Sherriem on Jun 20, 2018

I am having a huge issue. They sent me a phone I could not activate. So new phone sent out. I returned the phone, received April 19 yet still charged me for not returning. All we have gotten is out sourced call centers and run around. They lie I mean bold face lie. Told me would be fixed...

AT&T / uverse installation

El
elissa irons on Jun 18, 2018

I was scheduled to have an upgrade for my uverse from 30 to 100 mbps. I was scheduled on may 24, june 5, and june 14 and june 18. I waited each time from 12-4 that is 16 hours of my time tethered to the office in case they would come. They never came each time. They did not call to cancel...