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AT&T Customer Care Service

AT&T Inc.

575 Morosgo Dr NE Rm 14f67
Atlanta
Georgia
United States - GA30324-3300

Customer Support Phone Numbers

Phone:
+1 800 331 0500(Wireless Mobile) 1 4
+1 800 901 9878(Wireless GoPhone) 0 2
+1 800 288 2020(Digital TV/Internet) 27 25
Customer Service

Wireless Mobile
Customer Service:
+1 800 331 0500
Order New Service:
+1 888 333 6651
Check Order Status:
+1 877 782 8870
Support for Travel Outside the U.S.:
More...
 

AT&T Complaints & Reviews

AT&T / Unethical behavior, unauthorized phone charges

Ch
chokolyte on Jan 30, 2017
On 12/29/16 I went in to upgrade my old phone. The cashier informed me that there were a few free gifts which came with the purchase of the phone I was getting. I was excited about the free gifts, who wouldn't be. My husband & I were there for over 3-4 hrs listening to this cashier talk...

AT&T Direct TV / Internet cable

Ma
margaret lipsie on Jan 23, 2017
Broken contract... I have been with this company for as little as 120 days and i have had nothing but broken promises. I was promised excellent service, i have had none as i have come to find out so i have been told because of where i live (Being in the heart of the city) (Not even in the...

AT&T Internet / Unethical behavior

Ne
Netlace on Jan 21, 2017
Since our new home was built and our "landline" service in 2012 was installed we have had constant issues. First off we were not informed we had a uverse line installed and not a landline. The line has terrible static, can hear clicks when in use and even heard others talking. Bank account...

AT&T / Customer service

Da
Darrell Kidd on Jan 21, 2017
My mother in law was told after making a payment of almost $400 that she would have service again, but what they fail to mention until after payment was made and processed that they would require a deposit of almost $400. The whole bait and switch. Then when i chatted with a representative...

AT&T / Landline service

Ch
Chris Stubbs on Jan 19, 2017
From my complaint to the FCC: Three weeks ago my phone service with Brighthouse was interrupted, and in a weeks' time they could not restore. Disgusted, I called A. T. & T. and they ported my number over from Brighthouse promising installation by the 12th. They didn't show up. When I called...

ATT / At&t's inability to perform issues on accounts without repeated calls

Pe
PeggyP on Jan 17, 2017
On September 9, 2016, I requested the internet services on my parents account be disconnected. My Mother has Alzheimer's and no longer is capable of using the internet and hasn't been for most of 2016. As of December, ATT still were billing for this charge after my lengthly conversation...

AT&T / Fraud

Th
Thomasvannorman on Jan 15, 2017
my name is Thomas I live in an apartment building, our neighbors that live several buildings down from us, that were friends at one time, had problem's with there ATNT phone some one hacking in there e mail. ext. and when she asked customer service they said they wasn't suppose to say thi...

AT&T / Billing

Ca
carterhasscents on Jan 14, 2017
Re: Acc't # 124242463 05 Jan 2017: I rec'd an email "confirmation summary a new order or service change" and a charge totaling $923.27 (9 Jan 17) is listed for 'combining services' which I DID NOT request. Two add'l charges were previously deducted for $64.41 (5 Jan 17) and $43.91 (5Jan 17...

AT&T / Apple watch and ipad mini bait and switch

Aa
Aaron Greberman on Jan 12, 2017
I went to the store to buy my daughter an iPhone around Black Friday. Jasmin at the AT&T store in the Andorra Shopping Center in Philadelphia, PA told me that because I was buying a phone, I could get an iPad Mini and an Apple Watch for $80 plus taxes. What a great deal! This is a classic...

AT&T / ATT Uverse

Ch
Christy Bell on Jan 6, 2017
AT&T offers free internet services to low income families. But require loyal paying customer to foot the bill of $50 dollars plus tax. AT&T U verse is currently offering a promotional plan where new customer's can take advantage of U 450 with 3 boxes, internet & home service for $199...

Direct TV and AT"T / Home service

Fr
Francell on Jan 4, 2017
Good Morning, I am writing this complaint against this company for fraud, and steeling money with out my knowledge from my checking account. I had uverse, in our family home for some under my mothers name. She passed in may of 2016-and I then change the account in my name. This is during...

AT&T / Wireless - unethical, deceptive, abusive regarding bogo order that was not processed properly by agent

Ke
Kendra Clopton on Jan 4, 2017
I could not be more disgusted with at&t than i am right now! After 8+ years as a wireless customer — - this is pathetic! I called on 12/24 to put in an order for upgrades & the bogo deal that expired that day. The agent, samantha #sf6960, assured me that everything would be processed...

AT&T / Internet

Ro
Robert Coffin on Jan 3, 2017
Lately, I've become aware that in efforts to make everything secure for the user, you have done nothing but make an exercise in frustration. I can't do things because the current password isn't recognized, then I can't get one because you won't recognize my accounts without additional...

AT&T / Unauthorized signature on service agreement plan by amanda seltzer an employee

Sh
shirley ann williams on Jan 3, 2017
customer service rep. she even sent two tablets after I declined several times and she is the one who forged my ok on service agreement. I ordered 2 new phones note 5 and s7 but after the bogus order for the other tablets I kept 1 phone and returned the s7 along with the tablets. I have...

AT&T Internet Service / Low speed internet service

Cr
cristina marzullo on Jan 2, 2017
I started my plan 3yrs ago with a monthly charge of $14.99 for the lowest speed service only. I was charged installation and a fee for the modem. They have been raising my monthly bill consistently and as to date they are charging me $59.00 for the same lower speed internet service and...

AT&T / Buy one get one promotion

To
toniseay on Dec 28, 2016
4/30/16 purchased a new S7 Edge. When received first bill was overcharged and called the 611 number. Issue was resolved and AT&T Representative "Nathan" told us that when we purchased our new S7 Edge we were under a buy one get one free promotion and asked us if we wanted to take advantage...

AT&T / Att construction

Da
danfrmfl on Dec 27, 2016
I have had nothing but problems with att and they have the worst ever customer service. First they promised installation the first week of december 2016. Then they never showed up. Direct came out and cut my comcast internet prior to the att internet being installed after they said they...

Direct TV and AT"T / Bundled internet and tv services

Ta
tazmanusn on Dec 26, 2016
Just moved to kentucky from ohio. Moved to rural town murray ky. Previously had att services in columbus. My spouse called att and they recommended a tv/internet bundled service and requested 4 areas for tv (I had a detached garage and small apartment in back) , also requested 3 areas for...

AT & T / New lawn damage

Vi
Vivian Leon on Dec 24, 2016
The AT & T trucks were by our property yesterday and damaged our recently planted lawn in front of our property. We expect for this to be remedied immediately. The trimming crew also came to our backyard and when they trimmed the vines they dropped our cable for our service. Please...

AT&T / Landline

Oa
Oakley Warren on Dec 22, 2016
I have called to get ATT land line from Dec 1 thru Dec 9. I spoke to 4 different people in the Philippines, one person in Central America, one person in Florida. All six told me that ATT service was not available at my new address. I told each representative that I had service at thi...

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