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AT&T Customer Care Service

AT&T Inc.

575 Morosgo Dr NE Rm 14f67
United States - GA30324-3300

Customer Support Phone Numbers

+1 800 331 0500(Wireless Mobile) 8 17
+1 800 901 9878(Wireless GoPhone) 4 4
+1 800 288 2020(Digital TV/Internet) 36 45
Work days:
Mon12:00 AM - 12:00 AM
Customer Service

Wireless Mobile
Customer Service:
+1 800 331 0500
Order New Service:
+1 888 333 6651
Check Order Status:
+1 877 782 8870
Support for Travel Outside the U.S.:

AT&T Complaints & Reviews

AT&T / fiber optics down

Edward Cohen on Sep 14, 2017
We put in fiber optics with at&t over a year ago. In preparation for a hurricane if it ever occurred, this was supposed to be hurricane proof. We use this for our business internet and phone system. The fiber optics went down Saturday September 10th and hasn't been restored as of September...

AT&T / not fulfilling their part of our service contract and charging us for things we didn't order

MikelBunn on Sep 13, 2017
In March of 2017 we a bill that had increased our cable TV charges drastically. My wife called to find out why and was told that the time period for our special pricing had ended. Since they had increased our price so dramatically she told them we would be cancelling our service with AT&T...

AT&T / cell tower construction

Sadie Heim on Sep 12, 2017
I am a resident of an apartment building where we have had to put up with cell tower "improvements" for months now. The contractors park like [censored] in the lot, taking up multiple spots. The lift is finally not in front of our window but here it is, 8:30 pm and they are still stomping...

AT&T / wireless service

HHalverson on Sep 12, 2017
I've been a AT&T customer for a long time. My complaint is the LTE service just is the worse. In my area I never get more then two bars and this is years after the infrastructure has been put in. It's just ridiculous. Thinking for while now about jumping ship and going over to Verizon or...

Direct TV/ ATT / visa reward card

m. brannon on Sep 5, 2017
Was sent a promotional flayer about switching my service to direct to from dish. Great deal with a $200 Visa reward card. I canceled my dish (big mistake) and ordered the promotion deal. Had to pay a deposit that day, had service hooked up and have NEVER received my $200 visa card. I have...

AT&T / bundle - uverse, internet & phone

SandraDawn on Sep 1, 2017
I have been an AT&T customer for 4.5 years. Today I did an online chat at lunchtime and agreed after long back & forth that I wanted to go from U450 to U300, keep 25mbps and was persuaded to keep phone, even though I wanted to ditch it, because $10 less to keep it. Then at end rep tells me...

AT&T / wireless

Tina Griswold on Sep 1, 2017
I was told that my bill would be a set amount. And when I get the bill it's twice as much as I was promised. They shut my phone off and they never contacted me about this. Worst company ever. No communication my mom passed away and she was on my plan. I've called them about it. They told...

AT&T / bill is wrong every month

Shann Martin on Aug 31, 2017
My bill has been wrong ever since I signed up with a bundle package. I call and speak to multiple representatives and supervisors who always promise to get it fixed. This takes hours and is still unresolved. I have been promised multiple phone calls which NEVER occur either. Bill cycle...

AT&T / billing and modem

Jackson0008 on Aug 30, 2017
Since May 2017 a charge of $7.00 + tax and a late fee is added to my bill every month for a modem I purchased from eBay, it’s the third modem I bought in six years, I must call them every month about the bill. This modem was bought around May 9, 2017. I called at&t Uverse to let them know...

AT&T / fiber internet

Syed75081 on Aug 30, 2017
At&t was supposed to install fiber internet to the home. They made an appointment but never showed up or explained what happened. I called to find out what happened, and they said the order was cancelled without any reason. The rep set up another install date/time. Again, they did not keep...

AT&T / never use them

Michelle Burns on Aug 23, 2017
Their customer service is the worst in the world. Sometimes they make mistakes and can't resolve issues for months. I spent many hours being on hold with them. Worthless and absolutely useless... Everyone I know says that their company is a scam... Nobody satisfied. They are the worst. Don't do business with them, because you'll be sorry very soon.

AT&T / u-verse $449 charge

Kyoko Noguchi on Aug 23, 2017
AT&T business is a scam. The representative told me that I need to make an advance payment of $449 because I do not have credit history. Of course I do not have credit history because I moved from another country. I understand I have to make some kind of deposit . AT&T said that this $449...

AT&T / at&t customer service pentagon city mall

Khan2016 on Aug 23, 2017
My husband using a prepaid line for $45. I was using Tmobile service the suddenly he noticed if he add me on his account then we have to pay $75 monthly. We will save $10. So went today pentagon city mall at&t store to get mine service. The associate name Rashad was so rude and he have...

AT&T / do not believe them

Sonia on Aug 21, 2017
They are liars, I recommend you not to listen and not to believe what they say. They will cheat you, this is their job. I bought a phone with a plan that was advised by their representative. But when I came to the store the price was higher and I had to pay $135 per month. When I contacted...

AT&T / wireless

Leslie3kids on Aug 20, 2017
I used to love AT&T but now I despise it! The customer service has gone down hill and the cost for service has gone up to where I can barely afford the bill. If I had the extra money I would switch in a heartbeat. I have been a loyal customer for many years but now I am just disgusted...

AT&T / dtv promotional deception

Ron Cahalan on Aug 17, 2017
At the end of December 2015, AT&T and DTV ran a promotion offering the NFL Sunday Ticket for 2 years at no cost if you switched from cable TV to DirecTV. We subscribed. All of a sudden last month, we were being billed for an additional $45 for the NFL Sunday Ticket for 2017 season! (It is $45...

AT&T / the sorriest service

Davon on Aug 17, 2017
their service is the worst. TV and internet work bad. The internet is slow, I think if I sent a letter using a pigeon post it would be delivered much faster. I decided to change the provider to another one because I'm fed up with your silly service. I will surely change our family's cell...

AT&T Direct TV / cable

Jessica B Martinez on Aug 15, 2017
In July 2016 I walked into an AT&T store to purchase a new power cord. While I was there the manager told me AT&T had purchased Direct TV and they were transitioning out of UVerse. The manager told me that AT&T was giving an incentive to UVerse customers to switch to Direct TV and offered...

AT&T / wireless

Rui Yang on Aug 12, 2017
1. I terminated service with ATT on 3/18 then received billing cycle for 02/17 - 03/17 which had advance charge for 03/18 - 04/17. Called ATT customer service right away, tried to find out how much my actual balance should be since I only used service for one day 3/18. Was told pay the...

AT&T / bundled service accounting and resolution.

michaeldatt on Aug 11, 2017
I have been on the phone with AT&t probably 6 times for over an hour each time. One support person attempt to resolve a billing issue with Tv and another refuses the agreed on solution. Unbelievable. I called about a billing error and after 30 min. they came back and said the best way to...

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