AT&T

I am writing to address several issues related to my recent service activation with AT&T. On January 7th, I initiated a new service, and despite multiple attempts, my application faced challenges. After finally being approved, I agreed to revised terms, which included a monthly cost of $120 for four business lines and a new phone. Additionally, I was assured that my other three lines would qualify for new phones or upgrades within 30 days.

However, my experience since then has been far from satisfactory:

• Upgrade Eligibility Discrepancy:

• During a store visit after 30 days, I was informed that my eligibility for upgrades would not be until April, contrary to the initial promise.

• I reached out to customer loyalty, where several employees acknowledged the issue but were unable to complete the upgrades.

• Despite assurances, no resolution was provided, and I was told the matter would be escalated.

• Frequent Disconnections and Unresolved Calls:

• On February 13th, a 2-minute call was abruptly disconnected.

• Subsequent calls on February 29th (21 minutes) and March 6th (20 minutes) faced similar issues.

• A 1-hour, 14-minute call on March 6th left me on hold, as did a 1-hour, 3-minute call.

• A call on March 7th lasted 2 hours and 15 minutes, followed by a 20-minute call and a 7-minute call.

• Promised call-backs within 1-2 hours never materialized.

• Billing Discrepancy:

• I received a bill requesting $524 instead of the agreed-upon $120.

• This discrepancy is unacceptable and requires immediate correction.

• Lack of Employee Accountability:

• Employees have consistently refused to provide their names or employee numbers, hindering effective communication and accountability.

• Was pushed to subscribe with Dish Network

• attempted return call from AT&T would stop after 1 ring not allowing me to answer. I speculate that's was a tactic to log a call from an AT&T employess without having to actually resolve my issues

Requested Actions:

• Correct Billing Amount:

• I request an immediate adjustment to reflect the agreed-upon monthly cost of $120.

• Upgrade Eligibility:

• Please honor the initial promise of upgrade eligibility for my other three lines.

• Compensation for Time and Inconvenience:

• Considering the extensive time spent on calls, disconnections, and unmet promises, I request compensation.

• I propose zeroing out my balance on the bill, waiving remains amount of installments on purchased phone and providing complimentary phones of my choosing for my remaining lines.

I went to the ATT store on Veterans Day and the staff that helped me were great. What I mean by that, they were polite, friendly and helpful. Just get my bill and I go to check my hotspot. It doesn't work, I called and spent an hour on the phone and they say that both of the sim cards have not been activated. I asked them to cancel the tablet and send me a new correct sim for my hotspot. They say it's in the mail. I ask for a credit as I have been being charged for 2 months for services I couldn't access. They looked on my accounts and see that there has been no usage for the last 2 months. I called and spoke to "Tatiana" in Dallas Billing as well as "Sabrina" they did not help, could care less to help and then the phone disconnected... Needless to say, thats why I am here.

ATT has cost me multiple days of work waiting for empty promises and correcting their mistakes. When the iPhone 15 came out, I ordered it. I was told that I needed to have someone at the point of delivery to receive it as they were shipping it overnight. Next day I called in the evening as I waited all day because I was told it would be delivered the next morning. I was then was told I was not getting my phone on this day because it was back ordered. Then I was offered $25 for my trouble as I lost a day of work. It only gets worse from there. The customer service is horrible. I have spent almost 4 hours on a frozen line with them because the representative did not want to handle their inefficiencies. ATT added a line to my account instead of transferring my old number to my new phone, and then billed me for 2 lines when on my next bill. To throw salt in the wound, it took almost 45 minutes to get that rectified. I ended up calling them multiple times, in which the line would mysteriously disconnect. See pictures below of the phone call.

Six months ago, at&t, at the head of our company warehouse instant supplies lll, at this address 8402 nw 70 st miami fl 33166, installed a fiber optic distribution tank, destroying the curb of the sidewalk and the green areas, also leaving the rubble was abandoned, the builders promised to return to fix the area and throw away the rubble, but they never came. We appreciate your help. If this is not the correct department to make the claim, please give us the correct email address to do so. Thank you for your time leon olavarrieta manager warehouse instant supplies [protected]

I have been an AT&T customer for over 20 years, and this company is the worst of the worst in regards to Internet/Phone service. Every few months they have major outages that apparently their technicians can resolve and it takes days to get your service back up and running. Before Southwestern Bell bought up all the Baby Bells and became AT&T 2.0 the service was still tops. Now it is such an embarrassment the original AT&T would have cringed. I will never return to this company ever again and I will be very outspoken as far as telling others to forget getting service from them. What a shame such a majestic company name such as AT&T would have this happen in their history.

ATT has made a series of errors and will not claim any form of responsibility, not even partially. literally yelled at me. I recorded it all.13yr customer and I was tossed around by 3 condescending CSA's. Basically called a liar, yelled over, cut off, interupted, and then came the anxiety attack. ATT has had to reverse charges for me before and this time they want over $1200 for their mistakes. They keep charging the wrong bank account and are claiming it's my fault and my only options are pay immediately or pay later. Absolutely nothing was resolved, I cried the whole hour and 20 minutes on the phone with them and had an embarrassing anxiety attack too. I had to excuse myself a moment to catch my breath. After 13 years, I have to switch companies. I used to love att. I wanted to stay.

I recently received a promotional letter from AT&T to switch from existing traditional landline phone to digital phone that would allow me to keep my same phone number and my same phone(cordless). This sounding ideal to me since I had been experiencing on & off static/background noise on my existing phone. I'd had techs come out to service it & it'd work for awhile but revert back to all the noise. As of late, it had gotten so bad that anyone who I called or called me couldn't carry on a solid conversation. They would keep asking me to repeat myself. So upon some thought & speak with my daughter, I decided to make the transition and contacted AT&T. They made the changes & told me when the service would be activated. On the day of activation, I had my daughter plug my cordless handset into the back of the AT&T gateway that I had just upgraded to Fiber when they said my existing WiFi w/them was being phased out. I have had Fiber w/AT&T for maybe a yr. or year and a half, now. My daughter told me there was NO DIAL TONE & couldn't make any calls. Needless to say, there was alot of back & forth w/numerous AT&T reps & techs and STILL it didn't work. I even had a rep tell me I needed additional cable & that he'd put in a order to UPS/Fed Ex that would reach me next day and he would contact me to follow up/walk us through the process. He did call but no UPS/Fed Ex shipment came. He explained that it would most likely come the following day. It NEVER came nor did he call back. Each rep told me conflicting reasons as to WHY it was not working. So, I requested they cancel the digital phone service which they honored BUT they also cancelled my landline phone service as well. Leaving me with NO phone service AT ALL. I have a problem with the business practices and the fact that I was literally lied to over & over and expected to pay ridiculous prices for inferior services. What can I do with a digital phone that has NO dial tone & I can't receive/make phone calls?

AT&T wireless service sales representatives/agents have continued to used Deceptive Trade practices, misrepresentation regarding my home telephone account and refuses to transfer my telephone number back to the original landline status. The Wireless sales agent promise to reduced the price for the service instead the price increased 2 to 3 times the original landline service.

I have been deal with this unprofessional discriminatory behavior for almost 30 days straight.

On July 1,2023 I was approved for the ACP, and was told $0 pay and to go online every month on the 11th and confirm I was still using the internet which I did. But still receiving Bills. I paid both bills as I was told it takes 1-2 billing cycles for it to show, now I am waiting for the 3rd bill the end of month and to see if $0 or $59.00. I'm a senior 75 years old and on a fixed low income is why I even applied, but still receiving these bills.

Application ID:B56573-47868

Full Legal Name:

HILDA May MILLER

Address:

2383 TEX SMITH DR

ELBERTON, GA 30635

Home phone # [protected]

Cell#[protected]

Approved 7/12/2023. Called AT&T and was told the above.

acct # [protected] with AT&T

For the past five or six weeks, I have been having issues with not being able to login to my email account which I have had for over thirty years. The first few weeks the helpdesk was able to reset my password, and all was fine for two or three days and then back to the same no access. After four weeks of this same routine, the helpdesk could not reset my password with sending a temporary password to my cellphone. The helpdesks excuse was that my cell phone was not an AT&T cellphone. Several snail mail letters were sent to me with instructions on how to change the password, none of which would allow me to login, even with helpdesk assistance. I was finally handed to an executive that said he was a VP. He was able to get my service restored for four days and then back to the same issue. I was also advised to open a second email account with AT&T so temporary password could be sent there. This was done and with this latest round of not being able to login also spread to the new account...

I am a retired employee of AT&T with over 30 years' service, and I never experienced this type of terrible servive while employed there,

If you are a Senior Citizen and a victim of romance fraud that includes opening a wireless account for someone to help them that turns out to be fraudulent use of the account, then ATT will hold you financially responsible and threaten your credit rating. They will demand information you can't possibly have or get and tell you to take your complaint to the local police. The local police have NOTHING they can do to help you at all. ATT knows this is going on daily and THEIR POLICY is to make the senior pay the bill.

Nobody at ATT Fraud will answer a phone. They want you to fill out forms and provide documents you can't possible have. It's a scam to frustrate you and make you pay up out of fear. The only way to get to talk to a person is to file a complaint with the FCC and then a "Senior Manager" who really isn't will call you and tell you that OFFICIAL ATT POLICY in romance fraud cases is for seniors to pay up and call your local police to track down a thief in Nigeria! Uh huh.

This is typical of large crooked corporations like ATT. The Wireless sales person Josh who directed me to Fraud Dept said he could tell this was a fraudulent account by the activity after a month. However...NOBODY at ATT bothered to notify me to tell me. Why is that I asked the Manager? No answer..."Our policy is that you will pay the bill" and then you take it up with your local police. They have a lousy reputation for a reason.

Hello there,

This is Ophelia Garcia, the owner of an iPhone SE. I have been trying to unlock my device by reaching AT&T. Although I am not very computer literate, I managed to get to the bottom of this, but unfortunately, I was denied. I have already requested to unlock my device, but it has a SIM lock.

I have a question in mind, how can AT&T have ties to my device even after it has been fully paid? It does not have any active service, so nobody should have ties to it, right? The problem is that my device is not taking the SIM card that I have a service with.

Thank you. The SIM card is working properly, but the phone is locked, which is causing a lot of trouble. Despite having the same phone number for over three years, the only device available is an iPhone that is paid for. The phone has to be unlocked to use the SIM card, but AT&T and Apple have been unhelpful in resolving this issue. Visiting eight AT&T stores in person did not help either, and the problem persists even after trying to solve it online. The process of requesting to unlock the phone is time-consuming, q the constant back-and-forth between the phone company and customer service has been frustrating. Although a case number was provided, the phone is still not in service, and it is affecting work. Recently, a resubmission was made to unlock the phone, but it was denied due to too many attempts in a month. I need this lock lifted now. I am not about to wait a month. Why are you guys linked to a phone that's already fully paid? I have clients that call me, people I attend to. I need my phone working now, and I need that lock lifted. I have already waited long enough.

3 weeks into my service with AT&T wireless my iPhone 13 was stolen and that was in April I tried to pay asurion the $200 for a replacement phone I had to protection advantage insurance on my account but they did not provide the equipment. Recently I was told I could not pay because I did not submit the right information as far as the latest day of use and that claim was no longer valid and that I need to submit a new claim and in trying to submit a new claim I still got the same running around and was still held to a higher expectation of payment so that I could get a phone and continue the service that still running even as we speak. I have not had a phone to use on their account since May I believe it is I contacted AT&T to try to resolve issues because it's so important to have a phone and be able to have a working phone and have a good service and have good customer service all that matters above all the other places however in order for anyone to look at my account this bill has to be paid and as soon as I get off the phone with them I got a message saying that I no longer had access to the phone number that reduce associated with my account and since then I haven't cared anything about it but it's important that I have a phone cuz now I have AT&T fiber and I don't have a smartphone to even work it the phone I have screen is cracked and I've been trying to navigate without it and I would just like an opportunity to come up with a plan together that does inform me your phone while paying for the debt that has arrived before me from AT&T which is 1159 I don't fully agree with it but I am willing to discuss it and come to an agreement if it's possible cuz at the end of the day everybody need a phone in the working device

I have been working for appox 2 1/2 days,([protected]) trying to get my At&t and my Yahoo account synched. It used to work,but now it doesn't, I have been told that I had to contact Yahoo,but When I tried to pull up Yahoo with password, it brings up my ATT account. Why does the site say ATT -Yahoo and I can't get both emails? The site use to say "Manage another account, but I can't get it. What in the world is goin on, and why can't any one of your Reps help? I pay over three hundreds dollards a month for service,and you will continue to charge me, and if I don't pay, you will either discontinue my service or cut me off, which is totally unethicall, I am totally upset, with trying only to get the service, that I am desired. I know that you want respond, but if you don't, I will have to file a complaint. I need HELP, right away.

The damaged pole is in the median as shown on the attached map. I reported it to FPL and they said it was an AT&T pole. They said the made a report #NS106492. I am following up on it. If there is a strong wind, as we are in the hurricane season, the pole will fall and can cause serious damage to anyone driving next to it.

Please acknowledge receipt of this complaint and send me a status report. [protected]@yahoo.com

I gotta say, I'm not too happy with AT&T. I've been seeing all these 5-star reviews, but my experience was far from perfect. My wife and I had to switch from Verizon after 20 years just to get coverage at our rural address. We went to the store and were helped by a nice young lady, but things quickly went downhill. We wanted to upgrade our phones and take advantage of the trade-in credits, but my phone didn't get keyed in correctly because it had to be preordered. Nobody working knew how to preorder on a trade-in credit, so we were told to come back the next day. When I returned, the manager said they couldn't fix the mistake, even though it was their fault. They told me to call corporate, but they couldn't fix it either. I was shocked to hear that nobody in the company had the power to override or fix the mistake. I mean, I've been a senior operations manager and director of business development for 26 years, and I know that there's always a way to correct a mistake. But apparently not with AT&T. They told me I had to pay $1799 for a new phone or wait 90 days to see if I could upgrade with credits. It's ridiculous that a simple keystroke error can't be corrected. I told them I would post a bad review and tell everyone I know not to use AT&T. They said they wouldn't help me, but that's okay. I'll make sure to cost them more than the $598 credit they can't give me. And to the young lady who helped me, I'm not mad at you. Keep up the good work and get that boy into college!