The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

AT&T / incorrect charges

1 United States Review updated:

I have contacted at&t by phone and by the attached emails time and time again. No response! I choose not to deal with the inexperienced folks they have on the phone and will hit every complaint site possible since they will not respond via email. If you are going to another country, please, please turn your phone off. They will tell you everthing is ok and then wack you with a completely unacceptable bill.

Again, I have still received no contact from at&t. I have issued a payment to at&t for $350.00. This was the agreed upon price from all the telephone calls made to change my service to the best option for living in canada for one year.

We can either deal with this via email or we can go the legal route. I am very displeased with your service.


Kristi fancett

Project manager

From: fancett, kristi
Sent: tuesday, 30 november 2010 7:13 pm
To: fancett, kristi; 'at&t customer care'
Cc: tom fancett
Subject: re: your at&t wireless bill is ready to view

Still no contact. The phones have basically been non-functional since I received the $1900.00 bill. I need some someone to contact me soon with a resolution to this situation.


Kristi fancett

Project manager

Phone: [protected]

From: fancett, kristi
Sent: wednesday, 24 november 2010 10:30 pm
To: 'at&t customer care'
Cc: fancett, kristi; tom fancett
Subject: re: your at&t wireless bill is ready to view

I am shocked and astonished about the bill I received today. I and my husband have called five times over the past 6 weeks to ensure that we have the correct plan and have updated the plan based on text messages we received from you. I would have to say that the text messages were always late (Most by a couple of weeks).

The worst case scenario was that we would owe $350.00 per month. On every call, we made it very clear that we would be living in canada for the next year and on every call they had a different plan but none of them exceeded $350.00.

With all that being said, a bill of almost $1900.00 is completely unacceptable! My husband spent 2.5 hours on the phone talking with representatives today about reducing the price. He finished with a price reduction of $550.00 and I can say that this is again completely unacceptable!

Someone needs to contact me via email as soon as possible to resolve this situation. Please do not text me or call me on my cell because you nor your team has obviously not listened to or grasped the situation that we have explained.


Kristi fancett

Project manager

Phone: [protected]

From: at&t customer care [mailto:icare7@amcustomercare.]
Sent: wednesday, 24 november 2010 1:22 am
To: fancett, kristi
Subject: your at&t wireless bill is ready to view | support | my at&t account

Your wireless bill is ready online!

Dear kristi fancett,

Your monthly wireless bill for account [protected] is now available for review online.

Log in today to view your bill and make a payment. If you are not yet registered, you must do so to view and print your full bill.

Thank you for choosing at&t for your wireless communication needs. We value your business and look forward to serving you!


At&t online services

Contact us
At&t support - quick & easy support is available 24/7.

Go paperless

Save time, money and the environment.

Learn more

Get a $10 reward!

Set up secure and convenient autopay and get a $10 at&t reward card.

Learn more

Device tutorials
Information specific about your phone
Paperless billing
Save time, money and trees
For the ultimate in ease and convenience

Please do not reply to this message

©2010 at&t intellectual property. All rights reserved. At&t, the at&t logo and all other at&t marks contained herein are trademarks of at&t intellectual property and/or at&t affiliated companies. Subsidiaries and affiliates of at&t inc. Provide products and services under the at&t brand.
Privacy policy

Sort by: UpDate | Rating


  • No
      19th of Apr, 2012
    0 Votes

    this is all phishing / all fraudulent emails. I too received this today April 20, 2012. These companies will stop at nothing. Last month it appeared to be a bill from Verizon, this month AT&T, we'll see who they try next month. NEVER, contact any company through any email someone has sent you. Only use the site that you personally received the info on when you signed up for whatever contract you're attempting to pay a bill on. NEVER believe anyone that calls you even if you do business with that company. You, yourself should personally call your company back using the numbers given to you at time of taking the phone, service etc... whatever it might be.

Post your comment