United States - 30324-3300
Called AT&T Worldnet DSL service as DSL stopped working. Was told DSL didn't exist on my number, even though provisioned 1/30/04 till 9/08 and charged on my credit card.
AT&T DSL migrated me from AT&T Worldnet to AT&T Yahoo/Verizon without approval or request.
Latonia @ [protected] (pick option #3) and ask for Exec Offices of DSL, was told to roll a truck to get this resolved by 5 pm after 2 weeks of support calls or my 27 years of client relationship with AT&T for all services, residential, business, DSL and cellular would migrate to the competition.
AT&T cannot resolve this issue, charging back 4 years of DSL service and filing suit.
The worst decision I have made in years was to change over from Dish Network through ATT to the bundle of...
Lets see. I signed up for U-Verse back in July and it was installed 8/2/2008. I thought I was getting some...
I have a friend, a woman, who went to an AT&T Wireless store last Saturday for some assistance transfering service to a new phone. Later that day she started getting harrassing text messages on her phone from a number she didn't recognize: "You're Hot!" "Hey Beautiful" "Hey Gorgeous." She ignored them, but they continued Saturday into Sunday. On Sunday she went to a different store and the clerk looked up the number that had been sending her the messages.
Turns out THE HARRASSING TEXT MESSAGES WERE FROM THE AT&T WIRELESS EMPLOYEE WHO HAD WORKED WITH HER THE DAY BEFORE. A guy who apparently thought it was alright for him to take her confidential client information and use it to harrass her. It was reported to the regional manager. That was Sunday. Today is Friday, and the guy who was harrassing her is STILL EMPLOYED BY AT&T WIRELESS. The regional manager wants to "give him a break" because the kid says he didn't do it (he claims his friends did it as a joke, though he can't quite explain how THEY got a hold of her confidential client information). Regional manager says he's a "good kid."
I've worked for Fortune 500 companies in the past. Personal use of confidential client information is grounds for termination. Apparently not at AT&T Wireless.
She's now terrified that he also got her home address when he was stealing her phone number. He also knows where she works, he asked her while she was in the store. So ATTENTION TO WOMEN WHO ARE CLIENTS OF AT&T WIRELESS. THEY APPARENTLY HAVE NO CONCERN ABOUT THEIR MALE EMPLOYEES ACCESSING YOUR CONFIDENTIAL INFORMATION AND HARRASSING YOU. WHO KNOWS IF THIS GUY WILL REACT BADLY TO HER HAVING REPORTED HIM. THIS COULD EASILY HAPPEN TO YOU TOO.
Run! Do not walk from AT&T's services. There Customer service is completely incompetent Zombies. AT&T's new slogan should be "if it wasn’t for the customers, this telecommunications business would be a lot easier".
I am convinced that AT&T is SCAMMING folks for millions of dollars, just by forcing people to use 'Operator Assisted' calls caused by there own faulty phone service lines.
I was an AT&T customer for 20+ years but not anymore. Why bother? I recently had an issue with getting charged for 2 Operator Assisted phone calls to a legitimate phone number that I was able to dial prior, using the same exact phone just minutes before. The next time, I tried to dial the valid number, I got a message saying that the phone number was not valid and an AT&T operator came on the line to apologize and patch me through. This happened twice. I was thinking, Gee, How nice of AT&T, such great customer service... until I got the bill!
AT&T charged me over $50 for a call that lasted less than 10 minutes because it was an "operator assisted" call. This call would have normally been less than $1 according to my calling plan. Never mind that I was basically forced into using an operator, because a valid number all of a sudden became an invalid, that I could not dial with out there assistance! How insane!
When I tried to explain that I was forced to use the operator to make the call, the customer service folks all just read off the same script like zombies " this is an operator assisted call", "we can not do anything about the charges", "you made the call”, "you can not escalate the complaint”, "you must write in; here's the PO box address".
At one point, I asked to speak to a manager, I got a fake- manager du jour, who read off the same script as above, when I then asked him for his manager, I was told that he has "an OFF-line Manager"... Gee! I gotta get one of those!
AT&T is scamming people for millions using a shut-out client service tactic, with little recourse for the customer. Good-BYE and good riddance to AT&T!
A web site is not working whenever attempting to access through their LaptopConnect. This was attempted at 9/16/2007 and 9/17/2007. Not working means that the browser returns with an error message stating that the server is not available.
However, I am able to see the website on a PC next to me using a direct LAN connection, or when I connect my same laptop through WiFi (non ATT).
Also all other websites work just fine.
Customer service is refusing to open a tier-1 ticket with techs to resolve and/or research this problem. They state that they can not open because it is not a problem on their side, and also they can not help me further because I have a Mac. They refer me to Apple Customer Service, and suggest me to contact the owners of the website.
The website affected is www.pepsicustomerservice.com.
I tried to suggest that I have proof that it is blocking on an ATT owned server/router by providing a traceroute. They bluntly refuse to help me any further.
Wow! I am so glad I left AT&T. My bill was reduced by about 30% with a company called Bullseye Telecom. This cute rep came in my office talking how she could make an improvement with our telecommunications. She did and we no longer throw our money out the window with AT&T whom I hate calling. I would wait on hold forever to talk to a live person then being transfered around from department to .
Bullseye actually has a live person answering their phone-HOW REFRESHING! She said what she said she would and followed thru. I would recommend Bullseye to any company fed up with AT&T. I had a company called McleodUSA now some stupid name called Paetec give me some song and dance. I told them to take their pony ride and go on their merry way. Their billing was always wrong every month. I never got credits, customer support was the worse and some girl name Julie give me references to contact and 2 of them didn't have anything good to say except forwarned me that this Julie is full of lies!!
Bullseye is the best and I wouldn't have any desire to switch -Ever now!
The rebate card came with a $100.00 credit on it supposedly I say supposedly because the card has been declined at every retailer except the first one a Chinese resturant. It you go to the web site however for the rebate program they say the card is good and still has $78.00 on it. I read the instructions completely that came with the card (highly restrictive) and figured well mabe the merchants are doing something wrong. So I went back to the same resturant a week later and charged a meal for the same ammount $21.40 with a $78. balance still showing on the card at the rebate web site and no holds, and guess what not it will not go through. I have read complaint after complaint essencially the same. This Wirefraud! and every one affected should complain to the United States Postal Service because these people are using the U.S. Mail to defraud us. You should also complain to the Federal Trade Commission you can do it online and it is easy, also visa and mastercard because their logos are being used. This is definately a scam to keep your money that they promissed and is a clear breach of contract they signed with you.
I am Customer of ATT since July 2008. The main reason to select ATT Internet services because in my community there is no other Internet Service provider and only ATT services are availble. In these three months of service I have got three Account Numbers 9Don't know why ) and above all my services was disconnected three times by ATT ( Don't know why) . But Third time I came to know it was because of their Orders Department came to know that their billing address was missing my APT # in their records, just for this small reason my Internet service got disconnected and now I will be given new account number and as per policy new service will be established after 7-10 business working days. Other than this I have never received my bills for usage and I have asked them to send me bills for usage and they said there are some system errors on their side so it will take some time to receive bills. I can expect a huge bill amount in one bill but don'tt know when. And this time my Internet service has got disconnected. I ma more frestrated now because I am Senior Working Professional currently working from home and this gap of 10 days would cost me more than my job, but who cares, ATT- No way. Atleast I was expecting that ATT will inform me in advance that why they are disconnectig my services just because of not having APT # my billing address in their records. They disconnected the services without my knowledge and Intention. The horrible thing is I have Order receipt and ATT Confirmation Letter where they have mentioned my Activation Details and that have my APT # mentioned. So its really very funny that when ATT Technical Dept, ATT Sales Dept have my detail address but this Ordr and Billing department doesn't have my Details address. In my Community I am bound to get only ATT services so I have get this worst service anyhow as I can't afford individual satellite to have Inetrnet Services and this Big Companies get advantage of Customer problems. I would never ever recommend ATT services to anybody. You better get hold of some other providers or atleast go to area where you have option to choose other one.
Be very careful when accepting sales pitches from AT&T customer/internet service representatives in respect...
It been two months since I returned a bluetooth device purchased on the AT&T Premier website. I was given a return label and asked to ship it, which I did. I even found that AT&T received it at their facility in Fort Worth Texas.
Ever since then, I've been on the phone with AT&T representatives for no less than an hour each time. They take forever to come on the line, then they take forever to find the order number, and each time, they give me a different story on how returns are processed in this company. First, I heard that I need to call and tell AT&T that they've received my return so they can credit it to my account. Then, I am told that I need to wait for two billing cycles for the credit to show up automatically and I don't need to do anything. Then, when I call back again, I am told that they can't locate the order. After several such calls, I am finally told that they've found it and its noted on my account, and they will go ahead and credit it right then and there.
And then, the credit does not show up anywhere! So I call again, and no one has a clue about the credit or the order. The Premier Support rep tells me this is a customer service issue and transfers me there. The customer service rep says this is a support issue, and tries to contact the support people. Then the call drops!! Aaarghh.. I have to start all over again.
I am trying hard to figure out how to sue them over this in a small claims court. If you know of a better place to sue, please let me know. Thank you so much.
I am very upset and outraged about the way I have been treated in recent months by AT&T.
A while ago an AT&T rep asked me if I would like to upgrade to the highest DSL speed at no extra cost. I agreed. Instead, he added a 2nd DSL line to my account! Every time I get a bill I am charged twice for DSL service and have spent a great deal of time sorting this out. Each time, I’m assured it won’t happen again, but it does.
About a month ago, because of this and other issues, I arranged to switch my service to Vonage. I was sent to AT&T’s “Save” department where I was offered the following for $80, permanently, including taxes: Two lines, unlimited long distance, DSL and Complete Choice.
When that deal did not show up on my most recent bill (but the extra DSL charge did), I called and was told there was no way I could get such a rate; that the best rate would be $94.95 for six months, and then I will have to call back.
My husband got on the phone and asked to speak with a supervisor. When she came on the line he told her that he was going to record the call, and she terminated the call! It’s OK for them to record me but it’s not OK for me to record them? Therefore, nothing was resolved after spending more than an hour on the phone with the person she was supervising.
This is absolutely outrageous and I do not appreciate all the time and aggravation I have been subjected to.
AT&T employees have either been downright incompetent or outright liars. I’m not sure which. This is no way to treat customers.
ATT representative said that after I ordered high speed internet service I could log in to ATT reward center...
Cingular merged or was taken over by AT&T and subsquently during the transformation their customers were left...
May 2008 - Purchase an air card from AT&T wireless. May 2008 - Receive air card. Doesn't work. Call...
30+ year 'veteran' of AT&T/SBC/Illinois Bell as customer. Was on calling plan for local, longdistance, grandfathered, added AT&T Internet (via SBCGlobal before buyout) Router problems, went to use Dial Up to resolve issues, Dial up number was given by AT&T Rep to use. Got notice of non-compliance with unlimited domestic plan as the Dial Up numbers were more than 8 miles from my home. Notified AT&T that their rep gave me the phone numbers... was then told they can't put me back on the 'package' as it is not longer available.. went to another unlimited package.. more money. June 9th, 2008 Storms took out my router again... called AT&T Cust service, they gave me LOCAL dial up number to connect/test my router... that number would not 'go thru'.. due to storms apparently... sourced via the library additional dial up number and used it for 7 minutes.. TO TEST THE ROUTER/LINE with AT&T and 2WIRE.com. Router toasted so 3rd one Purchased thru AT&T. AT&T Internet Services DID credit replacement cost.. however as I used a dial up number that was working but fell under "local long distance" as more than 8 miles from the house.. (again, I was not able to get THRU on the LOCAL dial up number).. they sent me a 2nd Offense Notification... recieved on June 13th, 2008.. that effective June 9th, 2008.. all long distance calls were billed at a standard rate of $.25 - $.35 per minute. When a new plan would be put in place, billing would be put at $.10/per minute.
I called AT&T Long Distance on June 13th the moment I got the letter of infraction and was told "too bad"... either I sign up for another long distance program that was far more expensive or 'deal with it'.
I called back and said "cancel ALL of my AT&T Long Distance" was told I had fees to pay "your state governor" to remove long distance from my home line. I contacted Vonage and found what seems a worthwhile option... set up porting of number and was in a 30 cancellation option with them. Recieved a phonecall/ automated/ from AT&T regarding change in service.. message was that ALL AT&T services would be disconnected... if that is NOT the case.. call 800-blah blah... which I did. Call taken by male rep who was told what was to be cancelled... what was to remain (Internet / Local calling) and he said after all facts were told.. he'd with my permission.. pass me on up the line to Michalyn, Account Retention Services. Micahlyn, offered credits to offset the long distance calls, put me on a plan all inclusive for $40/month.. gave service discount on the internet portion and told me 'wait for 2 billing cycles.. as we are in the middle of one now, all credits will show up on the 2nd bill so don't worry about the next bill.. just pay it and the credits will be on the following." I was thrilled to the point that I increased now to a 3 pack bundle... dropped Direct Tv and had her add Dish TV to my AT&T Bundle as a thank you / reward for outstanding customer service. Installation was great.. I was happy and the man that needs the longdistance in my house was not so happy as he LOVED DirectTV but ya take what ya get. Just recieved the "2nd bill" that is to have the credits to offset the $140+ plus longdistance bill from the "intermediate" billing cycle... no credits.. hust higher rate of "per minute" long distance. Almost $400. Called AT&T several times only to be put on hold or dance thru the maze of "make yer choice".. and "I'm sorry.. I didn't understand what you said" computer generated "directory". Total time on the phone with AT&T to get NOWHERE was 2 hour 18 minutes. ONE which lasted on HOLD with 2 interuptions to 'hang in there" was 1 hour 28 minutes.. precisely ending 20 minutes AFTER the Michelyn I worked with had 'gone home". I don't work... I am living off my savings as I have to give respite/hospice care to the man who is living with me. HE uses the long distance to talk to his family in FAR away states. North Dakota, California, Florida... and one ex-trucker buddy that keeps him company thru this now 2 1/2 year battle with metastatic cancer and chemo. It's his lifline literally. I can't pay the $400 phone bill.. hard enough to pay the high previous bill.. Need some RESOLVE here...
same issues here with promises to "call back"... just GOT a call back.. and was told the person that needs to review "your problem" isn't in until Monday and Monday we're busy.. so maybe Tuesday... in the mean time.. don't make any long distance calls as I can't say if we can help you with the (now) $.35 / per minute rate... The $400 bill will sit unpaid as I WAS sucker enough to "go ahead and pay the NEXT bill and BELIEVE it when I was told "all will be credited on the FOLLOWING bill..."
I was considering buying an iPhone 3G and when I ran into some unclear information on their website about eligibility, I called to clarify. What happened next was five/six conversations over the next few days, whereby several AT&T care reps provided conflicting information relating to eligibility, pricing, where I could buy the iPhone, etc.
I finally spoke to someone the day the iPhone was released and was advised that all other information provided was premature. He stated AT&T had only just made available the detailed pricing and eligibility requirements that all care reps should use in their conversations with customers. He was sorry that I had been misinformed, and when I announced that AT&T's service, or lack thereof, has proven the deciding factor in my decision not to renew my contract when it's due. (This is where the story gets good.)
At this point, the care rep offered me a credit on my AT&T account of $100 that would be applied if and when I purchased and activated an iPhone. I advised him that I appreciated the offer, but that AT&T had lost my confidence. He then offered to credit my account $200 should I purchase and activate an iPhone. I thanked him again, but still wasn't interested. He stated that he would note my account either way and if I should change my mind, the account would be credited.
A few weeks passed, and while shopping at an AT&T store with a friend, I decided to verify that my account did in fact state the credit. The retail care rep confirmed the note regarding the $200 credit. I still was hesitant about making the purchase until a few weeks later. My existing cell phone's battery was malfunctioning and I decided to purchase the iPhone, going against my prior decision to leave AT&T.
That $200 credit would certainly offset the $499 iPhone price to a reasonable extent.
August 9, at the Apple store, I had to speak with an AT&T care rep to disengage my corporate discount before Apple could activate my iPhone. While speaking with AT&T to take care of this, I asked once more about the note about the credit. The note's existence was confirmed once again, and I went forward with the purchase of the iPhone.
August 21, I called to speak with AT&T to set up the voice mail on the iPhone. Once this was resolved, I asked whether the credit had been applied to my account. The care rep stated that no credits would be applied to the account related to the purchase and activation of an iPhone. I nearly lost it. I spoke with several supervisors since that initial conversation, and all stood firm that AT&T would not honor their word.I've returned the iPhone and luckily didn't have to pay any restocking fees (No thanks to AT&T).
Today, I am back to using my crappy old defective phone, held together with scotch tape and a Popsicle stick splint. But as I look at that sad phone, I know as each day passes, I am one day closer to being free of AT&T.
My phone has been giving me trouble since I've been with AT&T and the service is horrible. I first went...
Disconnected our U-verse account 0n May 26, AT&T required to send boxes for the return of receivers and...
I just signed up over the phone for dsl on Friday. My friends have it for about $24 a month. Justin, the At&t rep, said it would be $35/mo. I questioned him on it because it was higher than expected. He said that was the price. I asked about discounts. He said I would be getting a $200 rebate. I said I wanted a phone...he said it would be $7 per month and would be good for the entire metroplex. He then asked for a credit card number to secure the modem. I protested saying I used to have AT&T before and that I usually don't even have to pay a deposit because my credit is good. So I signed up, the phone was turned on and I was to receive the modem in a few days.
Then I got a call from the AT&T credit department...they had the wrong account number on my account. I was transferred back to the sales department. Turned out Justin lied and lied again to me about my options. There are 3 tiers of internet service based on the speed. (Actually on line there is an even cheaper version making 4 tiers) The amount ranged from $25/$30/$35 which I was only given the choice of the premium $$$ service. The rebate is incorrect, $150 max. Also I'm being charged for the modem and shipping, something that Justin didn't bother to inform me of. Also the basic phone line only can have 25 outgoing calls. Something Justin forgot to mention. And he didn't mention I was being signed up for automatic monthly bill pay. I do not want monthly bill pay. I would have backed out of the "deal" if I had known that. Now I have to wait for the dsl to be turned on (according to the new rep) and then cancel it and change it over to a regular account. This new account will be based on my actual credit score which Justin didn't bother to run. My instinct was not to go thru with the "deal" when he asked for a credit card, but he assured me "that is the way we are doing it now". Evidently, NOT.
Trust your instincts. Hang up and call again and see if the next new rep says anything different. Do it 2 or 3 times. Perhaps you can eventually get the real truth about their range of services.
Because of the lies I was told, my instincts tell me not to do business with AT&T, however, as far as getting telephone or higher speed internet, I'm stuck with them.
I have a message into the supervisor to file a complaint against Justin formally. He needs to be repremanded and reinstructed on how to sell the service. If he cannot improve, let him find other work