United States - 30324-3300
I received disc to install AT&T internet. When I called to register, AT&T rep said windows 98 wasn't...
Att Uverse Bundle was offered to us..Sept. 5th, 08. We where scheduled for hookup on Sep. 20th. Had to reschedule. Next available date was Oct. 4th, 08. No problem..until ATT unhooked our phone line on Sept. 22nd. We called our current phone company "Charter". They said, Att took our phone number in their control. I called ATT, they said, yes we did, , and we are sorry for the mistake. After several calls and minutes to hours later on my limited cell phone, ATT agreed to come out Sept. 29th, 08. Between 8a-10a, I called they said, they would now be out between 10a-12p. I called them at 2pm..they said to be patient..a service agent would still be out today...(needless to say, I spent my whole Saturday...waiting.) I called them back at 8pm, the representative, said " well obviously Ms. the office is closed now, they won't be out tonite." Monday now is here...I'm desperately trying to get some info...and real true to our account. I got some information thru working with the neighborhood, who also had ATT problems, and a few of them, had a local sales rep. number and a U-Verse manager's number out of Lansing. They to, just blew smoke up my ###. It's now Saturday Oct. 4th...waiting on ATT because the ATT manager said, I promise our tech. will be out between 10a-12p. Well, you guessed, a no show. We are now getting new service with Charter..sometimes cheaper isn't always better. ATT SUCKS...
I was inform after installation of my telephone service & internet service I would receive a rebate. wa...
If you are considering att uverse, you may want to think about one of their competitors... Unless you enjoy...
***** STAY AWAY FROM AT&T DSL, The customer service is completely useless *****
I've just got of the phone with DSL customer service for the 8th time in 5 weeks (over 8 hours, with over 6 hours just on hold). After trying to get DSL installed, and finally (after 4 weeks) getting a DSL signal, I could not do the final log in (Error: ATM Link not found).
AT&T then installed, de-installed, re-installed, and de-installed my service. Then without notice cancelled the service. After I called this last time, they state DSL is not available (even though the DSL modem indicated I had a 4MB download speed, and a 640K upload speed).
The call in customer service for DSL is worthless. Average wait time to get to the first customer service rep if 5-10 minutes, then if you need to talk to Tech Support (normally always) the average wait time is 40-50 minutes. Even when you get through, they can't solve anything, and will just transfer you back to the main customer service line, or leave you on hold forever.
My recommendation is to STAY AWAY FROM AT&T DSL AT ALL COSTS (unless you like being on customer support forever!).
When I bought my house I had a phone service through Bellsouth. I never had to think about them unless I paid my bill. Everything was great... Until they sold out to AT&T.
I have my internet and cable through COMCAST because when I bought the house DSL was not available in my neighborhood so I switched over to Cable connectivity. But I left my phone through Bellsouth. When AT&T took over Bellsouth they obviously took note that I didn't have their wonderful bundle scam and they could offer DSL so I became a target if you will. Calling myself their target sounds ludicrous as it should... who ever heard of a long standing popular company targeting people? I hadn't. Here's what transpired in the course of a year.
The phone calls began. I was kind and patient but immediately stated I wasn't interested. A few days later another call, then another... Every call after the first I told them to never consider calling me again. This went on week after week. One day I get a call from AT&T and I am flustered. I asked if they had me on a list and were intentionally tormenting me. I hung up the phone and my doorbell rang. There standign at the door was an AT&T rep asking me how much I paid for my phone, internet and cable service. I began to laugh like a lunatic. And then the next expletives fell from my lady like lips... I said "You've got to be F'n kidding me. You're truly here standing at my door after I have said no every week for the past year? You would dare come to my home to harass me further". You think he would have turned tail and walked off. That fool stood there and started his questions again. I had a newborn in my home so the phone ringing and doorbell were almost unacceptable at one point. Not to mention, they were truly harassing me.
I switched phone providers. And I am on the do not call list. Now that AT&T is not on my services menu..they are not allowed to call me.
And they had better not. I am itching to report them. I've got my guns loaded and waiting. Bring it on AT&T.
After the customer service rep refused to return my calls about overbilling and reception dissatisfaction, I...
On 4/15/08, I moved my office from city in California to a location in another city. To accommodate the move I made the following calls to AT&T.
4/18/08 01:01pm duration of call 00:10:28 number called [protected]
7/03/08 12:58pm duration of call 00:10:22 number called [protected]
7/09/08 05:13pm duration of call 00:47:30 number called [protected]
7/09/08 06:01pm duration of call 00:12:23 number called [protected]
7/10/08 09:43am duration of call 00:14:48 number called [protected]
7/10/08 03:57pm duration of call 00:27:04 number called [protected]
7/11/08 03:40pm duration of call 01:00:49 number called [protected]
7/14/08 02:59pm duration of call 00:18:53 number called [protected]
7/24/08 10:13pm duration of call 00:00:08 number called [protected]
7/31/08 08:33am duration of call 00:15:02 number called [protected]
8/01/08 05:38pm duration of call 00:02:41 number called [protected]
8/06/08 02:33pm duration of call 00:23:33 number called [protected]
8/13/08 01:14pm duration of call 00:57:32 number called [protected]
9/02/08 04:47pm duration of call 00:26:08 number called [protected]
The duration of calls made to AT&T were for a total of 5 hours 27 minutes and 21 seconds not counting any calls to AT&T made from my cell phone or home phone.
On 4/18/08, I requested that Business number go to another carrier. The transfer did not take place until 5/03/08. On 7/03, I requested static IP address at my new address to accommodate my server to move from my old address DSL line to my new address on a DSL line. By 07/11/08 (after 3 hours 3 minutes and 24 seconds on the phone) with AT&T, I realized that they were not going to provide me with a static IP address. I told them I was going to seek the services of an alternative company. On 7/14/08, I acquired the services of another company and informed AT&T. On 7/16/08, my server was in place with my new static IP address provided by an alternate company. On 7/24/08 I called AT&T to confirm that I was not on there service and I would never be on there service again. During this period ‘customer service’ informed me on at least five occasions that only a supervisor could resolve my issues and none were available to speak to me but would call me within two days. No supervisor ever called and has not called to date. I, to the best of my ability, informed the customer service personnel that were willing to talk to me that my telephone service is from an alternative company and not from AT&T. To date AT&T is still harassing me with the claim that I have service with them.
I have contacted the California Public Utilities commission, KCRA - Call3, and posted my concerns on a number of internet blogs to attempt to resolve the issue. To date the issue is still unresolved.
My exwife who has mental issues and bipolar called just to change my business ad from bold to regular type and to have them omit address from listing and after talking to her for about 10 minutes started talking about things she didn't understand and talked her into agreeing to a 1 year contract for my company(which she isn't authorized to do).She ended up with 2 website ads and owing an extra $138.00 per month instead of the $25.00 yellowpage ad she called about.
When I called to complain and told them of her medical condition and that she STILL doesn't know what is going on due to her condition I was told they would not remove the website ad even though it hasn't started yet!
Avoid AT&T they take advantage of the ill and weak and all they are concerned about is money and not you as a customer!
Called AT&T Worldnet DSL service as DSL stopped working. Was told DSL didn't exist on my number, even though provisioned 1/30/04 till 9/08 and charged on my credit card.
AT&T DSL migrated me from AT&T Worldnet to AT&T Yahoo/Verizon without approval or request.
Latonia @ [protected] (pick option #3) and ask for Exec Offices of DSL, was told to roll a truck to get this resolved by 5 pm after 2 weeks of support calls or my 27 years of client relationship with AT&T for all services, residential, business, DSL and cellular would migrate to the competition.
AT&T cannot resolve this issue, charging back 4 years of DSL service and filing suit.
The worst decision I have made in years was to change over from Dish Network through ATT to the bundle of...
Lets see. I signed up for U-Verse back in July and it was installed 8/2/2008. I thought I was getting some...
I have a friend, a woman, who went to an AT&T Wireless store last Saturday for some assistance transfering service to a new phone. Later that day she started getting harrassing text messages on her phone from a number she didn't recognize: "You're Hot!" "Hey Beautiful" "Hey Gorgeous." She ignored them, but they continued Saturday into Sunday. On Sunday she went to a different store and the clerk looked up the number that had been sending her the messages.
Turns out THE HARRASSING TEXT MESSAGES WERE FROM THE AT&T WIRELESS EMPLOYEE WHO HAD WORKED WITH HER THE DAY BEFORE. A guy who apparently thought it was alright for him to take her confidential client information and use it to harrass her. It was reported to the regional manager. That was Sunday. Today is Friday, and the guy who was harrassing her is STILL EMPLOYED BY AT&T WIRELESS. The regional manager wants to "give him a break" because the kid says he didn't do it (he claims his friends did it as a joke, though he can't quite explain how THEY got a hold of her confidential client information). Regional manager says he's a "good kid."
I've worked for Fortune 500 companies in the past. Personal use of confidential client information is grounds for termination. Apparently not at AT&T Wireless.
She's now terrified that he also got her home address when he was stealing her phone number. He also knows where she works, he asked her while she was in the store. So ATTENTION TO WOMEN WHO ARE CLIENTS OF AT&T WIRELESS. THEY APPARENTLY HAVE NO CONCERN ABOUT THEIR MALE EMPLOYEES ACCESSING YOUR CONFIDENTIAL INFORMATION AND HARRASSING YOU. WHO KNOWS IF THIS GUY WILL REACT BADLY TO HER HAVING REPORTED HIM. THIS COULD EASILY HAPPEN TO YOU TOO.
Run! Do not walk from AT&T's services. There Customer service is completely incompetent Zombies. AT&T's new slogan should be "if it wasn’t for the customers, this telecommunications business would be a lot easier".
I am convinced that AT&T is SCAMMING folks for millions of dollars, just by forcing people to use 'Operator Assisted' calls caused by there own faulty phone service lines.
I was an AT&T customer for 20+ years but not anymore. Why bother? I recently had an issue with getting charged for 2 Operator Assisted phone calls to a legitimate phone number that I was able to dial prior, using the same exact phone just minutes before. The next time, I tried to dial the valid number, I got a message saying that the phone number was not valid and an AT&T operator came on the line to apologize and patch me through. This happened twice. I was thinking, Gee, How nice of AT&T, such great customer service... until I got the bill!
AT&T charged me over $50 for a call that lasted less than 10 minutes because it was an "operator assisted" call. This call would have normally been less than $1 according to my calling plan. Never mind that I was basically forced into using an operator, because a valid number all of a sudden became an invalid, that I could not dial with out there assistance! How insane!
When I tried to explain that I was forced to use the operator to make the call, the customer service folks all just read off the same script like zombies " this is an operator assisted call", "we can not do anything about the charges", "you made the call”, "you can not escalate the complaint”, "you must write in; here's the PO box address".
At one point, I asked to speak to a manager, I got a fake- manager du jour, who read off the same script as above, when I then asked him for his manager, I was told that he has "an OFF-line Manager"... Gee! I gotta get one of those!
AT&T is scamming people for millions using a shut-out client service tactic, with little recourse for the customer. Good-BYE and good riddance to AT&T!
A web site is not working whenever attempting to access through their LaptopConnect. This was attempted at 9/16/2007 and 9/17/2007. Not working means that the browser returns with an error message stating that the server is not available.
However, I am able to see the website on a PC next to me using a direct LAN connection, or when I connect my same laptop through WiFi (non ATT).
Also all other websites work just fine.
Customer service is refusing to open a tier-1 ticket with techs to resolve and/or research this problem. They state that they can not open because it is not a problem on their side, and also they can not help me further because I have a Mac. They refer me to Apple Customer Service, and suggest me to contact the owners of the website.
The website affected is www.pepsicustomerservice.com.
I tried to suggest that I have proof that it is blocking on an ATT owned server/router by providing a traceroute. They bluntly refuse to help me any further.
Wow! I am so glad I left AT&T. My bill was reduced by about 30% with a company called Bullseye Telecom. This cute rep came in my office talking how she could make an improvement with our telecommunications. She did and we no longer throw our money out the window with AT&T whom I hate calling. I would wait on hold forever to talk to a live person then being transfered around from department to .
Bullseye actually has a live person answering their phone-HOW REFRESHING! She said what she said she would and followed thru. I would recommend Bullseye to any company fed up with AT&T. I had a company called McleodUSA now some stupid name called Paetec give me some song and dance. I told them to take their pony ride and go on their merry way. Their billing was always wrong every month. I never got credits, customer support was the worse and some girl name Julie give me references to contact and 2 of them didn't have anything good to say except forwarned me that this Julie is full of lies!!
Bullseye is the best and I wouldn't have any desire to switch -Ever now!
The rebate card came with a $100.00 credit on it supposedly I say supposedly because the card has been declined at every retailer except the first one a Chinese resturant. It you go to the web site however for the rebate program they say the card is good and still has $78.00 on it. I read the instructions completely that came with the card (highly restrictive) and figured well mabe the merchants are doing something wrong. So I went back to the same resturant a week later and charged a meal for the same ammount $21.40 with a $78. balance still showing on the card at the rebate web site and no holds, and guess what not it will not go through. I have read complaint after complaint essencially the same. This Wirefraud! and every one affected should complain to the United States Postal Service because these people are using the U.S. Mail to defraud us. You should also complain to the Federal Trade Commission you can do it online and it is easy, also visa and mastercard because their logos are being used. This is definately a scam to keep your money that they promissed and is a clear breach of contract they signed with you.
I am Customer of ATT since July 2008. The main reason to select ATT Internet services because in my community there is no other Internet Service provider and only ATT services are availble. In these three months of service I have got three Account Numbers 9Don't know why ) and above all my services was disconnected three times by ATT ( Don't know why) . But Third time I came to know it was because of their Orders Department came to know that their billing address was missing my APT # in their records, just for this small reason my Internet service got disconnected and now I will be given new account number and as per policy new service will be established after 7-10 business working days. Other than this I have never received my bills for usage and I have asked them to send me bills for usage and they said there are some system errors on their side so it will take some time to receive bills. I can expect a huge bill amount in one bill but don'tt know when. And this time my Internet service has got disconnected. I ma more frestrated now because I am Senior Working Professional currently working from home and this gap of 10 days would cost me more than my job, but who cares, ATT- No way. Atleast I was expecting that ATT will inform me in advance that why they are disconnectig my services just because of not having APT # my billing address in their records. They disconnected the services without my knowledge and Intention. The horrible thing is I have Order receipt and ATT Confirmation Letter where they have mentioned my Activation Details and that have my APT # mentioned. So its really very funny that when ATT Technical Dept, ATT Sales Dept have my detail address but this Ordr and Billing department doesn't have my Details address. In my Community I am bound to get only ATT services so I have get this worst service anyhow as I can't afford individual satellite to have Inetrnet Services and this Big Companies get advantage of Customer problems. I would never ever recommend ATT services to anybody. You better get hold of some other providers or atleast go to area where you have option to choose other one.
Be very careful when accepting sales pitches from AT&T customer/internet service representatives in respect...
It been two months since I returned a bluetooth device purchased on the AT&T Premier website. I was given a return label and asked to ship it, which I did. I even found that AT&T received it at their facility in Fort Worth Texas.
Ever since then, I've been on the phone with AT&T representatives for no less than an hour each time. They take forever to come on the line, then they take forever to find the order number, and each time, they give me a different story on how returns are processed in this company. First, I heard that I need to call and tell AT&T that they've received my return so they can credit it to my account. Then, I am told that I need to wait for two billing cycles for the credit to show up automatically and I don't need to do anything. Then, when I call back again, I am told that they can't locate the order. After several such calls, I am finally told that they've found it and its noted on my account, and they will go ahead and credit it right then and there.
And then, the credit does not show up anywhere! So I call again, and no one has a clue about the credit or the order. The Premier Support rep tells me this is a customer service issue and transfers me there. The customer service rep says this is a support issue, and tries to contact the support people. Then the call drops!! Aaarghh.. I have to start all over again.
I am trying hard to figure out how to sue them over this in a small claims court. If you know of a better place to sue, please let me know. Thank you so much.