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ATT

Posted: Apr 13, 2017 by    

at&t home internet/phone & directv bundle

Complaint Rating:  100 % with 2 votes
100% 2
5
Mr. Stephenson,

I am writing to you because I am at my wits end with your company. I have had to spend hours on the phone between AT&T and DIRECTV within the last two weeks in hopes to get the bundle package I set up on 03/25/17 to actually be set up correctly. Again last evening I spent another hour and forty-five minutes on the phone and was transferred to 7 different people in the process in hopes to get these issues resolved. I just logged on to my AT&T account and the problems are still not corrected even though I was promised by Jocelyn (Arizona Office-ID#JL850Q) that my Internet was corrected to High Speed Internet 45 @ $30.00/month and my phone has been corrected to reflect Phone-unlimited & long distance No. America @ $9.99/month. Again this is not the case.

My bundle is supposed to consist of DIRECTV Preferred Choice Extra @ $68.00/month along with High Speed Internet 45 @ $30.00/month and AT&T Phone unlimited long distance No. America @ $9.99/month. My account is still reflecting Internet 24 @ $40.00/month and Phone 200 @ $26.00/month. I have spoken to numerous people over the last two weeks (I have their names and ID numbers if needed) in order to get my services to be what was set up with Roger (Texas Office-ID#3921988) on 03/25/17.

I am beyond frustrated and don't have the time in my day or life to continue to spend hours on the phone to be bounced around to numerous people who keep promising me the issues are being taken care of to find out they are not.

I'm very disappointed with your company/services and I'm only at the beginning stages.

Who do I have to speak to and what do I have to do to get this situation resolved and to get these extra charges credited off my bill??? No one should have to go through this degree of frustration in order to have TV, Internet and Phone. There are many other companies out there that I'm sure would love to welcome my business.

I truly hope to hear from you soon in order to resolve these issues.

Thanks.

Lisa Spooner
Account # ATT&T 106704325
Account # DIRECTV 25941362
150 Pineridge Drive South
Oswego, IL 60543
630-726-3708
Complaint comments Comments (0) Complaint country United States Complaint category Internet Services

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