Aspen Dental / terrible customer service and expensive
I've been to Aspen Dental four times in the last year. The first time they 'lost' my appointment and said I'd have to reschedule... even though I had my appointment card with me. Despite my complaints, I rescheduled.
Second time I went they did only my x-rays and then told me I needed to schedule a cleaning -separately-... who does that??
Third time I went I had to wait just over an hour over my appointment time to finally get in for my cleaning. The cleaning went well; no complaints there. The cost was reasonable ($70) and I was happy besides the wait.
Fourth time I went, today (May 13, 6 months later), I waited over an hour AGAIN... my appointment was at 4. I checked in at 3:50 and sat for nearly an hour. Finally, i went to the counter to ask how much longer it would be and 10 minutes or so later I was taken in. Keep in mind they close at 5 so I was fearing a rush job cleaning. For some reason they INSISTED that I have x-rays done AGAIN (just had them done 6 months ag0). I had to actually refuse before they dropped the idea. When I got to the chair I sat for another 10 minutes. Finally the hygienist came in and used the pick to clean between my teeth for about 10 minutes... picking too far in and making me bleed everywhere. She kept apologizing for it so I figure it wasn't supposed to happen. Then she said I'd have to come back at a later date for the polishing and everything else as my gums were bleeding! I imagine it was more the fact that it was now 5:20... they were closed. I went to pay and was greeted with a $160 bill!!! $160 to scrape my teeth for literally 10 minutes. I asked if this was including my near future visit to finish my cleaning and I was told no.
Needless to say I'm done with Aspen Dental... I've never had a good experience and their pricing is VERY shady...
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