Aspen Dental reviews and complaints 1
View all 1630 complaintsAspen Dental - non disclosure of fees & services
Account Lisa Russo #[protected] service for daughter Lea.
Lisa Russo is a single mother with 2 children to raise on her own, and a health problem (MS) that drains her energy and for which she should avoid stress. She works full time and maintains health/dental insurane for the children which is of major help to her. Lea Russo was diagnosed to have 4 impacted wisdom teeth and needed oral surgery. Lisa Russo was assured that the procedure was covered by her insurance plan. Aspen Dental went outside of the covered network in engaging an oral surgeon thus resulting in a horrific dental bill which she can ill afford to pay. Lisa was never informed of their choice of oral surgeon, nor of the resulting charges - in advance - thus she was not given a choice to reschedule with another network oral surgeon or other provider of dental service. Prior to this Lisa Russo has been an excellent client and paid all charges on a timely basis. This mother needs help on recourse.
This is being written by her sister, at paralegal, who can be reached at: [protected]@searchexperts.com Thank you.
The complaint has been investigated and resolved to the customer’s satisfaction.
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We’re very sorry and extremely disappointed that your concern has not been resolved. If you call our Patient Satisfaction Hotline at [protected] or email us at patientservices@aspendent.com our Patient Satisfaction Manager will personally look into your issue and get back to you. Again, we apologize. Thank you.