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argos reclining leather sofasubsidence within one month and chair unsafe

Review updated:

i, m complaining on behalf of my daughter, she purchased a leather reclining settee and chair off of argos direct two months ago, after just one months use the settee filling has subsided badly, and the armchair i can only construe as EXTREMELY dangerous as it toppled over on top of her eight year old daughter trapping her underneath, she did complain to argos direct who sent out a homeserve rep, who obviously works for them .his comments where, because there is no physical fault with the filling the settee is o.k even though its sagging after one months use .according to him there is nothing wrong with the totally unstable armchair even though a child cannot sit in it safely .his comments where they are not made to be sturdy, WHAT A BLOODY LOAD OF CODSWALLOP .THIS IS TOTALLY UNACCEPTABLE COMPLAINTS PROCEDURE FROM A HIGH STREET COMPANY .
we will be taking this matter further, and my daughter has stated that she is not going to pay for this heap of unsuitable for use item

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Comments

  • Ic
      Jun 20, 2009

    Homeserve are a completely unrelated company from Argos. They get work through us and are contracted to carry out product assessments in a customers home prior to a replacement/refund being agreed.
    Obviously some degree of weight or use will dislodge the filling in the sofa cushions. How are you to be sure that the child hasn't been jumping around/pulling at the structure of the thing itself?

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