Talsma Furniture
reviews and complaints

We bought a recliner and a sofa with chaise from Talsma Furniture, Inc. in November . The salesperson, Eve, told us it would take 5 months to get our order, which was cool. In April , they called us to say our order had arrived. We had to pay the balance before they could set a delivery date, which we did. The problem was they had our money before we found out the order was wrong. When the delivery drivers came, they brought the recliner, and it was what we ordered. But the sofa had an extra cushion and no chaise. We called the store, and the manager said it was ordered wrong and that she was turning it over to Eve. We tried calling Eve, but she never called us back. After a few weeks, we called the manager again, and she said the rest of our sofa would be shipped in August. The most frustrating thing is that no one at Talsma cared because they already got paid, but we still didn't have our correct sofa.

I bought a table and chairs from Talsma Furniture, Inc. on August 29. I wanted a custom stain and light distressing, but they sent me the wrong stain, distressing, and design. I told them right away that the table was not what I saw in the store and that the stain was too dark and too distressed. They said that the manufacturer doesn't make the table like they used to. I had problems with orders before, so I asked for a refund. The sales rep took pictures of the table and chairs, and they were in terrible condition. The table top was too dark, the legs were white with heavy distressing, and the joints were visible. The chairs were also too dark and heavily distressed. See the receipt and pictures attached.

I went to Talsma Furniture in ***, . Like most furniture stores, the salespeople were all over me as soon as I walked in. But Talsma was worse than the others. I had an important phone call, so I sat down on a sofa to finish it. But the saleswoman rudely interrupted me and shoved her card in my face. That was rude, but not the worst part. I did buy some furniture that day and set up delivery for the next week. But Talsma couldn't give me a delivery time. They said it would be all day, but the driver would call me 30 minutes before. That didn't happen. I got a text saying they'd be there in 10 minutes, but I wasn't home yet. Luckily, my electrician was there and took the delivery. But when I got home, I found they'd delivered the wrong nightstands. They weren't the ones I ordered. I called Talsma the next morning and talked to my saleswoman, ***. She said they could pick up the wrong nightstands when they delivered my other stuff. But then she asked when I could come back to look at sofas. She was more interested in selling me more stuff than fixing their mistake. She said I had to buy more stuff before they'd pick up the wrong nightstands. Later, she texted me and said I had to bring the nightstands back myself, ASAP, because they don't usually take returns. They delivered the wrong stuff and won't give me my money back. They want to give me store credit instead. I don't want to shop there again.

I been buying stuff from Talsma Furniture since 2000. We moved 6 times and still bought more furniture from them. One time they brought a sectional to ***, . I was pretty happy, except for their delivery team who didn't seem too smart. We got $4k worth of office furniture delivered on a really wet day. The office was only 2 steps away from the front door. We had new carpet put in, so I asked the delivery guys to take off their dirty shoes. They didn't seem too happy about it. I gave them some booties, but they put them OVER their shoes and walked outside to get more stuff. I finally asked them to leave the items in the foyer, take off their shoes, and THEN move the furniture into the room where there were already dirt marks. Two pieces of the *** Office collection were damaged. We waited for replacements and went through the same thing with dirty shoes. Today, I'm complaining about the damage done when they delivered a small set of Amish Bedroom Furniture we ordered. It came right before COVID 2020 and was supposed to go in a lower level bedroom. We have a baby gate at the bottom of the stairs to keep our 12lb cats downstairs. I offered to remove the gate, but the guys said it wasn't necessary. After they left, I saw the gate on the floor with drywall and paint pieces everywhere. I sent a photo to *** Talsma and they said they'd reimburse us for repairs. The bed needed new parts and the repairman messed up the walls bad. They said they'd reimburse us again. We couldn't hire a contractor until COVID was over and schedules were full. I told *** about the delay and now she won't reimburse us.