I have worked for Argos for a while now and have never worked anywhere else that is as soul destroying as Argos. In the store i work in and position i work in i am on constant call and have had four days off in the last six weeks. Holidays are denied and holiday entitlements go to managers and team leaders first.
Staff are bullied and forced to hit targets or they get a recorded conversation to discuss why targets are not being met, why customers are waiting, why they are not good enough at their job.
The store i work in we have just been told that we must obey our chain smoking lazy team leaders and managers or we can leave as we are not entitled to an opinion.
Therefore work loads are forced onto you from all directions whereas your so called leaders sit back and do nothing.
Argos is a truly ### company to work for. It smiles at its customers, gives useless insurancewhere you can't get your money back and treats its employees as if the uk was communist russia.
Truly a dreadful company.
I have bought a sport equipment for 350 pounds and they simply couldn't deliver it!
When I was bying it, I have asked the store assistant if it is possible to get it for Saturday. She didn't know and told me I need to ask the warehouse. OK then, i said. Warehouse called me, I asked for Saturday and I have been told that it will be on the system that i am waiting for the first available Saturday. Next phone call...argos again with the same questions coz there was no information in the system that i'm waiting for Saturday. And it was all the same story for 4 times...Can you believe it? At the end of the day, I have spoken to store manager in Slough Observatory and she did not agree to receive the equipment in her store so i could pick it up from there. Reason: "COZ WE DON'T DO IT" She said with a smile! Then she found out that they do not do any Saturday deliveries! Which was a shock coz they told me different!!! Then she said that they DO saturdays but not for all products. Every minute I'm getting different information... Above all on my receipt there was an information about timings for delivery for Mon-Fr and... Saturday!!! She could not explain me this! She was the worst Manager that I know! She did not give a damn about my order and time as I was already waiting 3 weeks for the product and they still couldn't give me they date of delivery!!! IDIOTS
At the end of the day she told me that she can give me the money back! She was happy to do it.
The worst store ever!
I will never ever go there again unless I really have to! They should get a fine for treating customers like that!
our baby girl is just 7 weeks old we decided to buy her a playmat from Argos but is a mamas and papas brand so that little bit more expensive and basically it had already been used and taken back to the store itself then sold to use .
It had stains all over it the toys was missing and the pull tag that you get to activate the battery was gone and there was no batteries as stated on the box it was very bitty and grubby the packaging was cellotaped up as where the bag had split open we took it back but got no apology or anything was just shoved a new one in our way considering it was for a newborn i would of thought these things would have been checked
At 6.48 on 7/03/09 i received a call from the delivery man saying he would be delivering the fridge in one...
Today, and is not the first time, it has happened many times, i have visited Argos in the Broadmead gallerie...
I work in Argos, the Haringey branch and I think there is favouritism is going on in my work place. All the...
i purchased an lcd tv for my 6yr olds christmas on dec23rd but when i set it up on chritsmas eve i found the sound of poor quality also at 15" was quite small so i reserved a 22" which was more expensive which i tried to exchange on 26th boxing day but was tols as i had opened the bag with user manual and put batteries in remote this was now 2nd hand and there was no way they would exchange, i feel so frustrated by this and am now left with a tv which is not very good but cost £150 i will definately think again before i shop there again
Dear customer service,
I went shopping in East London (stratford) store on 13 December 2008. I bought one TV and other electronic devices and spent about 170 pounds. After shopping, I had difficulties to take 21 inches TV to parking area and also needed help for this.Stratford store staffs were helpful but assistant manager who I assumed was very unprofessional and useless.He told me there was not enough staff and he said I need to manage for myself.By that time, I saw himself free and other staff.I couldn't have a clue what to do and waited after 30 minutes, I begged him that if I could leave the TV behind the counter. Then later he agreed unwillingly.
I would like to suggest you that there should be a service for managing staff to help the customers what they have difficulties in carrying heavy loads.I have one issue for racist also. This assistant manager is black and I feel that I were not black thus why he was behaving like that.
Would you be so kind to take action. I decided I will never go shopping stratford store in the future.
Thank you, Please send me a letter that he was taken action or email me([protected]@yahoo.co.uk)
Argos regular customer
Bought a double bed divan and fridgemaster (And Hoover That was delivered)from Argos. There was enough stock. I paid in full. I also Paid for Saturday delivery. As I work for a living In a New Job I cant do week deliveries. No work no pay.
Wont deliver on a Saturday, Had a wednesday slot after 4 in the afternoon, so I could be there to take the order. Argos didn't deliver as they could only do it in the morning so no delivery took place. Arranged a time for friday 12 Dec. Cancelled on wednessday. No Stock. Computer errors etc. Could only contact me in a weeks time to arrange a new delivery.
This is a month after I paid. The bed was supposed to be delivered in 14 days and the fridge in 14 days.
I feel robbed.
I dont think Argos have any intention to deliver my Already paid for bed and fridge. Now I live in a home with no fridge or double bed to sleep on. They wont even replace it with another model. It is costing me a fortune to eat every day as I dont have any where to store food properly and need to pay for expensive take out etc. Not to even mention how uncomfortable it is on a blowup matress.
i, m complaining on behalf of my daughter, she purchased a leather reclining settee and chair off of argos direct two months ago, after just one months use the settee filling has subsided badly, and the armchair i can only construe as EXTREMELY dangerous as it toppled over on top of her eight year old daughter trapping her underneath, she did complain to argos direct who sent out a homeserve rep, who obviously works for them .his comments where, because there is no physical fault with the filling the settee is o.k even though its sagging after one months use .according to him there is nothing wrong with the totally unstable armchair even though a child cannot sit in it safely .his comments where they are not made to be sturdy, WHAT A BLOODY LOAD OF CODSWALLOP .THIS IS TOTALLY UNACCEPTABLE COMPLAINTS PROCEDURE FROM A HIGH STREET COMPANY .
we will be taking this matter further, and my daughter has stated that she is not going to pay for this heap of unsuitable for use item
We ordered a wardrobe from argos expecting every thing to be in order, however, when we opened the box, the mirror was smashed in many places.Unexceptable! The delivery men were rude and left a trail off mud all up the stairs.The carpet by the front door is ruined, caked with mud.This is beyond a joke and we feel we should be compensated for the damage done to our carpet. Funny how the returns policy says you must send back items in their original packing, when they make the packing so hard to open, you can only rip the box to get the item out, you cant therefore send back the original packing.Argos need to seriously think about the way customers are treated if they want to stay in business.Customers should be compensated on anything ruined in their homes by delivery men.Not only is my carpet ruined(a cream carpet!), but my lightshades were being bashed with the boxes. We had previously ordered a bed from argos, told a date it would be delivered by, then when the date came and went, and we rang to see what had happend we were told it isnt in stock and they cant say when it would be.We had to cancel the order and find a bed elsewhere as we were sleeping on the floor expecting the bed to come by the original date.We gave argos another chance by ordering the wardrobes, only for them to mess it up again. This is one VERY unhappy customer.
I Ordered a sofa on 28 August 08, we were told (and its written on the receipt) delivery within 28 days. After 28 days I rang Argos to be told 35 days. After 35 days I rang Argos to be told stock is delayed until 31st October. I rang today 31st October to be told stock is now delayed until 6th December. The customer service team were incredibly rude even talking over me as I was asking questions. They cannot guarentee no further delays and they cannot state how long this could go on for until we receive our goods. I asked how many stock delays they will accept before they tell a customer their goods are unobtainable. Apparently it can go on as long as the customer continues to wait even up to 3 years if necessary!! Great customer service don't you think?
I order a washing machine from harrow argos cost £286.99 on the date of 21/08/08 as per their promise for delivery of my goods within 35 days after plasing my order and after 35 days i have no responce from them so i called them on 0845 no which charge me lot in my mobile bill then they reply on phone that they dont have in stock so it will take more 15 days after 17 days waiting they didnot replyed me even ones so i again call them they said still they dont have in stock so they ask me to chose another washing machine which they have in stock not which i want or cancelled the order or wait for more 2 to 3 months so i cancelled the order now i am waiting for my money and for 60 day per day my laundry bill is aprox 6£ a day so i spent £360 in that just bcoz they dont have stock and i chose argos so please never by from argos
thanks : kuntal patel
I made a purchase through Argos for my cot and pram. I wanted to buy things early as with the numbness and my SPD) Symphosis Pubis Dysfunction, I found through my last two pregnancies difficulty walking, so wanted to be ready.
I bought them on the 29th of August and was told it will arrive in 21 days. My pram came 10 days after purchase. It was 28 days when I enquired after the cot, as I had not heard from them whatsoever. They apologised and said it was delayed a day, it did not arrive. We called when it did not arrive and was told that it wold come on the 13th October, slightly annoyed we saw we had no choice.
On the 30th of Septembe we received a call to say that it will not arrive until the 27th of November. I was so upset, I said they charged by Debit card all that time and did not allow me to cancel my order. They will not discuss compensation until the item was delivered, when asked could they definitley 100% say the item will arrive then they said categorically no. I felt that this was unacceptable.
I asked them for my money back and asked them to come and pick the pram up, they did so by the 1st and said I would receive my money in 3 working days, so I went to purchase the cot from mama and papas they came in 3days and can you believe cheaper. I bought the pram from Amazon and again it arrived within a couple days. I received the money back for the cot but not the pram. Until now I am fighting to get my money back, each time I call I get the run around, and told to write in if I have a problem, there is no complaints procedure.Each time they say its been done and it has not. the bank says I have to fill out a dispute, in the meantime, I have no money because I was reassured the money will be back in my account in three working days from collection. I called up and was told it was refunded on the 7th. I called on the 10th and was told .
I used my family money to replace the pram because, I was sure to get my money back. we have no spare money or alternative income, we work and spend what we work for. We have two other children four and five and have been struggling for 2 weeks to get the money back, We wont be wages for another couple of weeks and Argos, seems to think that it is not their problem. 129.99 may not bemuch to some people but to our family it was to get us through the month.
They are so horrible when we call, I cry, my partner talks to them and nothing has been done. I have been to the bank but they advise it can take a few weeks before it is sorted out. Trading standards are also a long winded process. Whatever happens I think I should be compensated for length of time, they have had my money and the undue stress caused. As I write we are concerned as to what will happen this week as last week was such a struggle.
I went into the Argos shop in keighley to get some bedding for my daughters birthday, being told i had to order it from Argos extra which was no problem and it would arrive the following weds whichwas no problem because her birthday is`nt till the end of the month.
The girl on the till TRISH told me it would arrive between 12.oo and 4.00o`clock so i said i would still call in just in case it had been unpacked, but due to unforseen circumstances did not get in till the folowing sat the girl on the customer service desk who was very nice asked for my ticket but trish had not given me one she said that the till was playing up but said that she had put my name on to reserve it .
the assistant looked on the system and to my horror she told me that it had never been ordered in the first place t i still do not think this is very good customerand other stores were out of stock but i could get from LEEDS which is about 20 miles from where i live .
The girl on the customer service desk was very nice and did appologise but i think this is not very good customer service from a big store like this in future i will seriously think about using them again
I'VE BOUGHT 2 SEKONDA WATCHES FROM ARGOS THIS YEAR AND BOTH GOT PROBLEMS. ONE, AUTOMATIC, JUST STOPPED...
My son ordered on line from argos a washing machine HEC 1050 1.000 spin it arrived this morning but the two men delivering it said they could not take it upstairs as theydid not have time. They left it with my son in a communial hallway so as there was nobody around to move it he had to carry it up one flight of stairs on his own. on his way to work he called in to the local bakery and mentioned what had happened to the lady and she said two men called to get a sandwich at about 10.30 same description as my son had told her. it seems they had no time to deliver the machine as arranged but could find time to go to the bakers.my son hurt his back getting the machine upstairs he had no choice as it was a health and safety issue leaving it where the men had left it. I am very upset my son had to struggle on his own.yours faithfully MRS SUSAN DAVIES .
hi i went to the shop 2day to take back this toy what i bought for ma son on friday. ive losted my recepit but the product stil ad sticker on it so u cud tell it was theres. the lady called leanne on the till was very rude to me n wouldnt change or take the product bk as i ad opened the box to see if my son liked the product as it was to babyish 4 him i thought id take it bk as u av 28 days but in this case this leanne was very abrupt n she was shouting at me n trying to make me argue wiv her i sed im not showing my self up so she got louder as a shop that was full it made me look bad as she was very rude ive never bin so shocked in ma life i wil never shop they again as the lady on the til was outrageious n i felt that if u buy a product n not happy wiv it u cud take it bk wiv in 28 days i av bank papers t prove i bought it so cudnt see the problem she was trying t start trouble n i thought if u worked in a shop u wasnt allowerd t shout and argue at the custmer.. i wouldnt mind the product was only 20.00 pound i would av bin happy wiv a voucher to get my 4 year old boy something eles that would be suitable 4 his age as this toy was not. im digusted wiv her attiutuide against me.. i wil b telling every one never to shop at keighley argos again as the staff are not helpful at all..
Do not bother buying a service washing machine. My first service lasted me twelve years. After wasting my money on whirlpool and hotpoint thought i would go back to service... BIG MISTAKE!!! It lasted 19 days, they cant get an engineer out for four weeks and they don't care. Their customer services is sooo bad. Two weeks of phone calls getting nowhere. Spent at least an hour on the phone to them daily, got back in touch with argos where i bought it and they are going to replace it, no problem. They are even going to cover the cost of the laundrette bills.
Just over a year ago we purchased the Andria sofa package from Argos direct. When they arrived everything...