Purchased bed from argos for £179.00 in october 2007 paid additional £24.99 for extra 3 years insurance then in early march (6th or 7th) the top of the bed went through the base, it was then collected on the 14th march and a replacement one was left.then blow and behold no more than two weeks later it was same old problem top through base. Told by argos to find different bed that was in stock, did this and they gave me thumbs up. Nearly four weeks later and after many calls i was informed that they where waiting solely for date to collect and date for delivery to become available. When my partner called end of april told no bed in stock and they were waiting for delivery to them. We had by know slept unceremoniously on the floor for over a month. We asked for a complete refund and after some negative conversations with phone staff all was agreed and we would get back our £179.00 for the bed plus the £24.99 we spent on extra insurance.told within 7-10 days.
Then told week later no refund until broken bed had been collected.then on may 5th bank holiday monday it was gone and we counted the days. Now today may 14th 2008 we phoned to check and guess what no refund. Had to explain everything again to new person and again after negative conversation we were told refund in another 7-10 days that means a total of over 6 weeks we have slept on the floor thanks to argos and their wonderful service and we are still waiting.
If you really want a bed don't get from argos upon my experience you would do better to make one yourself from thin timber and cardboard if you have any complaints write to custom relations, acton gate, stafford, st18 9ar and good luck!
I was shopping in november of last year with my then almost 3 year old who was at the time potty training. I...
Complaint sent to Argos sums it up:
I am writing to complain about the behaviour of your delivery drivers who today brought a new Servis washing machine to my home.
On page 1773 of the Spring/Summer 2008 Argos catalogue it states, under the section headed "Larger Items" :
"We'll deliver any item marked 'Home Delivery Only' to any room provided drivers do not feel there are any health and safety issues such as a staircase which is too narrow or there is a danger of damage to the customers [sic] property.
For all large kitchen appliances we will also unpack your appliance and take away all of the packaging for recycling."
The washing machine we bought was delivered to the kitchen, as requested, and my wife asked the men to unpack the machine and take away the packing as stated on page 1773 of the current catalogue, a request which they refused. My wife then stated that she would not sign the delivery docket unless the unpacking was completed, where upon the man stated he would take the machine back to the depot. At this point my wife asked them to wait whilst she phoned Argos customer services. At this point the men became aggressive and returned to their vehicle to bring back the equipment to return the machine to the truck. At this point my wife closed the door while she had chance to phone customer services.
When customer services reluctantly agreed to inform the drivers to remove the packaging, they were let back in and proceeded to do so.
I feel that this whole incident was regrettable and was only made worse by the two men being rude, threatening and intimidatory towards a woman alone in her own home with a small child.
Quite frankly I am disgusted, and have made notes to discontinue using Argos for any further purchases.
I await your reply to this matter, which I sincerely hope will include an apology for the shoddy treatment my wife has received at the hands of two rude and unpleasant men trying to intimidate her in her own home.
My daughter ordered dining table and chairs from argos on sept 28 2007.order was in stock and she paid in full. Was told delivery was up to 28 days. Oct 23had letter saying waiting for to arrive by nov 28. phoned on 30 nov told stock arriving in another 2 weeks. My daughter she will only get her order in jan 2008. argos has her money all this time. Only apologized after i e.mailed them. How can they take orders and monies when they don't have the stock. I am disgusted and amazed at how they can get away with this.
I recently bought a hair clipping set do cut my partners hair at home, saving both money and time for us both. We had the clippers 4 months and had only been used 4 times. The last time i used them resulted in my partners ear and neck being cut badly by the clippers, causing him great pain! The clippers had a 2year manufacture guarantee so took them back to Argos in Beaumont Leys (Leicester). After waiting 10 minutes to be served I explained the damaged caused by the clippers. At this point Argos only offered us a exchange or Voucher. I asked for a cash refund as it has seriously marked my partner's neck and ear. We was told this wasn't possible!!! We replied with the fact that it had a warranty and only had it 4 months and had been working fine up until then. They still refused to refund us cash and became very rude and abusive! We then asked to speak to a manager whom was not there due to being hospitalized, so was offered assistance from the second dog's body. Who was a much use as a dead dog! We asked for names of people so as we could make an official complaint. We was fobbed off with first names only as they don't do surnames (Amy and Shane). We just want to WARN future CUSTOMERS to ARGOS that if you purchase an item that runs out after 28 days you will not get a cash refund even if it's cut your head off!
VOUCHERS/REPLACEMENTS ONLY AVAILABLE!!!
My wife bought a garden gazebo, not an expensive item,at the local ARGOS
We set it on the lawn and after about three weeks we came down one morning to find one of the metal legs had collapsed.
She complained at the local store.
Nothing we can do we don't have any more. Anyway, that was a windy night...we've had lots of complaints about this happening, accidental damage,
I wrote to Richard Joyce, Customer services at ACTON Gate, about 3 weeks ago, no response not even an acknowledgement. Finding his name and avoiding an 0870 number is impossible. I rang an 0800 number i found to be told it was really an 0870 line, but I got his name and address. Why should you pay a premium rate call to complain about goods which are unfit for purpose?
A gazebo which cannot resist a summer breeze is as useful as a chocolate fireguard, the company selling them even less so.
I have asked my wife not to shop at ARGOS again. They need treating with the same contempt they hold their customers in!
I am writing to report some very underhand behavior by the store Argos. I saw an offer on the Argos website for a new phone -the Orange Sony Ericsson W810i, I then went to the store on the 02.07.07 to purchase it, with it I purchase a Micro SD 1Gb Memory Card (546/4029) as suggested underneath the add for my phone. When I got home and tried to insert the card I discovered it was the wrong size. I complained on the 05.07.07 that I had been mislead into buying the wrong simcard for my phone, by the internet advert on their site and the on stores quick pay kiosk which said the card was suitable for the phone. The store manager at the Cardiff Bay store said to call customer services to sort it. When I got home I tried to call it and found out that she had given me the wrong number. When i finally found the correct number I got through to a member of personnel called Dennis, who brought up the deal on the Orange sony Ericsson w810i offering "Save £5 when you buy Micro SD 1Gb Memory Card (546/4029) with Orange Sony Ericsson W810i (547/3924). To receive this offer, add both items to your trolley. Offer ends 4th July 2007." Dennis agreed that this was misleading. He put me through to a department that dealt with internet enquirers, but it was shut. I then phoned back the next day, and spoke to Karen Taylor of 'store customer services "support"' she denied all knowledge of the offer's existence, when I looked for myself I discovered that the offer had been taken off the internet! Luckily for me unluckily for Argos I had saved the page with the offer on to my desktop.
On Monday my 17 year old daughter ordered 6 items of jewelery from the Argos website for home delivery. Stock...
I ordered a wardrobe for my granddaughter - delivery slot chosen 7am-1pm - At 1pm no wardrobe - i rang their customer services 3 times and was told each time word for word - 9it is quite clear that they read from a script), that the order was being delivered by a delivery company Homedirect network and the drivers cannot be contacted. At 3.30 i rang them again still same response - despite requesting their customer service to chase this up and ring me back they did not. I rang the delivery company who tell me their contract with argos is from 8am-7pm which contradicts their delivery policy and what is confirmed when you order. At 7.30pm still no wardrobe - when i rang i was told that they had attempted to deliver at 3pm and put a note through the door - this is a lie and despite the fact that i was ringing them at this time wanting to know where my goods were - no - one knocked at my door and i definitely do not have a note also as the delivery company is closed there is nothing they can do - Also they deliberately put me on hold indefinitely, bearing in mind this is a 0870 number -they have my money but i do not have a wardrobe.
I have checked with advertising standards and they tell me that if a company advertises their delivery information in the catalog but operates a policy outside this then they are in breach. if anyone sees them advertising a timed delivery service on any media apart from their website - report them to www.ASA.org.uk