Argo / Refund errors
Purchased bed from argos for £179.00 in october 2007 paid additional £24.99 for extra 3 years insurance then in early march (6th or 7th) the top of the bed went through the base, it was then collected on the 14th march and a replacement one was left.then blow and behold no more than two weeks later it was same old problem top through base. Told by argos to find different bed that was in stock, did this and they gave me thumbs up. Nearly four weeks later and after many calls i was informed that they where waiting solely for date to collect and date for delivery to become available. When my partner called end of april told no bed in stock and they were waiting for delivery to them. We had by know slept unceremoniously on the floor for over a month. We asked for a complete refund and after some negative conversations with phone staff all was agreed and we would get back our £179.00 for the bed plus the £24.99 we spent on extra insurance.told within 7-10 days.
Then told week later no refund until broken bed had been collected.then on may 5th bank holiday monday it was gone and we counted the days. Now today may 14th 2008 we phoned to check and guess what no refund. Had to explain everything again to new person and again after negative conversation we were told refund in another 7-10 days that means a total of over 6 weeks we have slept on the floor thanks to argos and their wonderful service and we are still waiting.
If you really want a bed don't get from argos upon my experience you would do better to make one yourself from thin timber and cardboard if you have any complaints write to custom relations, acton gate, stafford, st18 9ar and good luck!
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