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American Express Credit Card / lowerin credit limit/late fee

United States, Illinois Review updated:
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American Express
About a year ago I signed up for the automatic payment with American Express, in Oct 08 I received a letter saying that my payment was late and I was getting charged a late fee. I called American Express and explained to them how I could not be late because I was actually in their automatic payment program. In other words, they have access to my bank account to take out my payment without me worrying right? Wrong. They stated it was a computer problem and they would fix everything. Well low and behold my interest went up the next month, which I called and complained. They lowered back where it was before. However, the next month I paid 10K off of my 17k bill and they immediately lowered my credit limit. The letter stated due to late payments and too much credit on other amex account which was a zero balance. ?? I called again and they said the computer automatically generated the lowering of the credit limit. OK but what about my credit score now? I was in the upper 700's but now that I started paying off my credit cards other credit companies have started to lower their limits as well. All this means is even though I'm paying off my credit cards and trying to be a good consumer I'm getting it in the ### in the end because my credit report is only going to show me being maxed out on my credit cards as long as they keep lowering the limits as soon as I pay something down. Does this sound ridiculous and illegal to anyone else?e


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A  31st of Oct, 2009 by 
Agree Disagree 0 Votes
Yes...ethically it is a horror. But illegal -? Not yet. But it should be.

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American Express Travel Related Services Company Logo American Express Travel Related Services Company
Customer Service
American Express Customer Relations 02-04-40 4315 S 2700 W
Salt Lake City
United States - 84184-0440
+1 800 954 0559
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