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1 United States
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I recently moved and in doing so the phone company changed my telephone numbers. I have a lot with amazon and never had any trouble. On friday, I purchased h&r blocks tax cut (I prepare taxes). I logged on but the system wanted to text or call a verification code to my telephone numbers on file. I don't have access to the old numbers. I have emailed, called them and they can't change my password. They asked me to upload an id thru a link on an email. Guess what, it needs a verification code. Finally I get an email so I can upload my id. They sent me an email to call them, because my id is not enough. I called them and sent another id. This will be the 7th call and 3 copies of ids to them. They can't add a telephone number or send a password to change a password. This is beyond stupidity. Unbelievable!

Jan 14, 2019

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