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1 United States Review updated:

On July 17th, my sisters bought a baby crib from for my very first baby. My husband and I were so excited when we saw the two boxes arrived at our front door. After my husband trying to put the crib together, we realized the crib was too big for the space. We put the crib back to the boxes and I tried to return the crib using the online forms. However, the forms did not work online, so I called the customer service. The agent told me the return was already in the system, and UPS would come and pick the boxes up within 5 days. Once the product is returned, I will get a gift certificate via e-mail within 3 business days.

After waiting for a week, the boxes were still downstairs of our condo. I called again, and I was told the return was never in the system. So this time, the agent promised me she has put a request through UPS. One week later, UPS came, but they only had one label. They could not pick up TWO boxes with ONE label!!

I had to call again to ask another agent to send one more label, and about five days later, the second box was finally taken by UPS. One week after both boxes were taken by UPS, I still did not get any gift certificate via e-mails, so I called again. I was told the product was delivered to the wrong place!

This time, I was promised that I would get my gift certificate by Tuesday, 9/4/2007. I also e-mailed my thoughts to your customer service, and I was told to wait until 9/5/2007 which is today. Here is quoted from one of their agents:

"I have reviewed our previous correspondence and thoroughly researched your order and see that we have received your return. In addition to the transit time, it typically takes us 3 to 5 business days to process returned packages after we receive them. After the return has been processed, you'll receive an e-mail confirming your refund.

I also see that my colleague, Mahender, is personally following on this return and asked you to wait until September 5, 2007 for your return has been processed. If your refund (in Gift certificates) has not been submitted, he would personally complete this refund on September 5, 2007.

I appreciate your patience while we work on this issue and I apologize for any inconvenience." I did not have any hope that I would get the certificate on 9/5/2007, and I was right. I called again, and I was told the return was not sent to the gift certificate department. The agent I talked to told me my return is sent to the right department and I should receive my certificate with 3 days. He was also the only one to offer me $30 promotional certificate because of what I have been through. However, the certificate did not really work... What a surprise!

This whole experience has caused me time, made me frustrated, upset and angry. It is absolutely disappointing that AMAZON.COM would treat their customers this way. Every time I sent an e-mail to your customer service, I got the same response. "Please be patient and wait while we work this out."

I just want people to be aware when you want to return something to, it can be the most frustrating experience ever.

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  • Lu
      11th of Mar, 2009
    0 Votes - Unauthorized charge to debit card
    United States

    I found a transaction on my bank account that i never authorized, when checking online.
    The description was / billwaus. I has no idea what this was, and it was for $63. 98
    I reorted it to my bank immediatly and then i tried to go to the webisite. The address took me to an page but it said it wasn't a valid address.
    So, i googled the same thing and came upon this website.

  • Kr
      17th of Apr, 2009
    0 Votes

    same - charge was 36.66 for me.

  • Tr
      22nd of Jul, 2009
    0 Votes

    I just purchased a book from I ordered it used through a Goodwill bookstore reseller. The charge to my card was correct. I came here because I vaguely remember seeing the Bill WA US item in the past as fraud from Grant Master. is located in Washington state - USA (billing department?)

    Just some thoughts

  • Yo
      31st of Mar, 2010
    0 Votes

    I found a transaction on my bank account for a book that I had ordered from Amazon "Blossom Part 2" but I had never received it. The record on the statement was AMZN.COM/BILLWAUS. I has no idea that this would be on my bill since I have not recieved the item, and it was for $11.98
    So I came across this website and so I am here writing to find out what have happen.
    Why am I being billed for an item that I have not received.



  • Me
      2nd of Apr, 2010
    0 Votes


  • Je
      5th of May, 2010
    0 Votes

    I was charged 21.47 for a tanning cream I ordered . I never received the item. It was BillWa

  • Je
      5th of May, 2010
    +1 Votes

    I would like to get a refund. I hate being ripped off.

  • Ki
      31st of Oct, 2010
    +1 Votes

    Since October 2009 I have had 16 amounts totaling $1, 020.04 taken out of my check account, and I have no idea who this person/company is. Can anyone please help me? The charges on my account are from the name AMAZON.COM AMZN.COM/BILLWAUS
    Thanks for any help what-so-ever...
    Paul White
    For: Kiwi Investments LLC

  • Mm
      19th of Jan, 2011
    -1 Votes

    Hey I don't know if this helps any of you guys out but I came across this site after having the same problem but upon checking my Amazon account history I discovered that the 10.23 charge matched the cost of an item that I ordered (and was successfully delivered to me), so to me it looks like this bill is a legitimate Amazon charge.

  • Me
      20th of Jan, 2011
    0 Votes

    good for you... i purchased ONE item and was charged this as additional to my purchase...shall we assume u are the reciepient of the charge?

  • Se
      9th of May, 2011
    0 Votes

    I also got scammed by Bill Waus on 5/8/11. I did not buy or sell any items. I don't want to be an Amazon customer anymore, but I also do like to buy things from there. Has anyone successfully put Paypal on their Amazon account? That is the only way I think I will come back to Amazon, but I am still very Leary. I am just upset and angry.

  • No
      13th of Jun, 2011
    0 Votes

    You can't pay for using paypal directly, HOWEVER you can get a paypal debit card and pay that way. It's free to get a paypal debit card and it works just like a debit card and will come out of your paypal balance or your checking account.

  • Li
      10th of Aug, 2011
    0 Votes

    Yea, mine too. Got dinged for $598 on my paypal debit card...luckily Paypal has refunded money

  • Bs
      12th of Sep, 2011
    0 Votes

    TRACE # 244462 $197.10 dated 09/09/2011
    debit card number: last four (2604)

    Thank you,
    Eddy Stitt
    713 857 4529

  • 3d
      20th of Nov, 2011
    0 Votes

    I bought some clay, then cancel the order. It was gona take to long to come, but never got my money back.

  • Tr
      20th of Feb, 2012
    +1 Votes

    This is a GENUINE SCAM, this site "Amazon.COM AMZN.COM/BILLWAUS" charge my credit card with TWO (2) amounts, one of $1.00 US and the other of $199.00 US ! I don't understand how those crooks operate but they seem to be able to access our credit informations trough Amazon.CA, we don't buy trough Amazon.COM (USA), only trough Amazon.CA (CANADA) ! How long will the authorities let those thieves continue to rip honest people ?

  • Tr
      20th of Feb, 2012
    +2 Votes

    This is a GENUINE SCAM, this site Amazon.COM AMZN.COM/BILLWAUS charge my credit card with TWO (2) amounts, one of $1.00 US and the other of $199.00 US ! We always make our transactions in canadian dollars, right there, that was the first sign that something was wrong ! We had no message either from Amazon.CA telling us they were shipping something to us ! We do not understand how those crooks operate but they seem to be able to access our credit card informations trough Amazon.CA, we do not buy trough Amazon.COM (USA), we only buy trough Amazon.CA (CANADA) !

    How long will the authorities let those thieves continue to rip honest people like that ? It seems to be a knowned issue for quite a while now ! Please disregard and erase the preceding message !

  • Gk
      8th of May, 2012
    +1 Votes

    Ok so I just went a round with people after i returned my product and still havent recieved a refund. not only that but i am missing money out of my account and all my bank statement says is 250.00(US) worth but i didnt order anything after the first order was defective. havent recived anything in the mail but I am out all this money that i work very hard for. and did they care no they didnt . I am just beside my self in anger!!! someone is prob. sitting on a sunny beach somewhere drinking fruity drinks rolling in the dough while we are all breaking our backs for them to break our banks! Let me find just one of them in person just one!!!

  • Te
      4th of Jun, 2012
    +1 Votes

    I got hit by a $1.00 charge - shows as pending this morning. I do a lot of ordering from, but my purchases show up as marketplace...not WAUS. My bank tells me that I can dispute the charge when it becomes a debit on my account. Hassle, but after reading some comments here, it looks like the $1.00 is a test charge, then they hit with the $199.00 once they determine it's a legit account. Thanks for the warnings!

  • Mi
      14th of Jun, 2012
    0 Votes

    I just found two transactions on my account both from AMAZON MKTPLACE PMTS AMAZON MKTPLACE PM AMZN.COM/BILLWAUS one on 6/11/12 for 15.98 and 28.98 on 6/12/12. I did not authorize this nor have I bought anything from Amazon since early May which they've been paid. What is this charge and why are they getting away with this ??

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