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4.3 11976 Reviews

Amazon Complaints Summary

112 Resolved
1930 Unresolved
Our verdict: If considering services from Amazon with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Amazon reviews & complaints 2044

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L
3:28 am EST

Amazon debit card charged

Dealing with this crap now. Charged $186.40 New Zealand dollars, from my debt card that hasn't left my sight. Rang bank, they can't do anything. Getting a hold of Amazon is a joke. Emailed twice, no reply. Facebook communication is prompt but no help. I didn't even no I had an Amazon account. Put in my phone number that I've had since 1997, didn't recognize it. Put in an old email address that I never use, it was recognized but have no idea what the password could be, tried several possibilities.
That's a lot of money at this time of year. I need it reversed ASAP

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12:13 am EST

Amazon order cancellation

I wanted to cancel one item out of a 3 item order because I accidentally used a gift card that didn't have enough on it for all 3 of the items. So I contacted customer services and explained my situation. They asked if I wanted to cancel my entire order or just the one item, and I said just the one. A few weeks later, I realized my items never came, I knew in the past I've already had many issues with Amazon products showing up at wrong addresses or never coming, so I checked my orders and realized they canceled the entire order (even though I specifically said I only wanted to cancel one order and they even confirmed it with me!) So I contacted them again and was answered by "sudheer" I explained what happened and all he said was I had to re order it. I told him it wouldn't come in time for Christmas, one of the items was now sold out, and that I was extremely upset and he basically copy pasted his original response. I am very upset and will be ordering the same products through a different company :(

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3:53 am EST

Amazon privacy & confidentiality; delivery of condom

Received my below delivery, but was disappointed with what u advertise and what actually happen.
You advertise that the condom delivery will be very confidentially done but unfortunately the paper you attached on it has the whole items written on it (see attached) and now my whole office came to know about this delivery. The courrier note has all details why?
It's really embarrassing never expected from an amazon company.
Not sure how I will face my colleagues. Really disappointed.

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10:41 am EST

Amazon monster energy supercross playstation 4 game

I ordered this item on Nov 16th 2018 and returned it on Nov 23rd 2018 because I found a better price. I paid $35.73 and the seller only refunded me $2.79. I attempted to reach out to the seller but was unsuccessful. the game was not used and was still in its original packaging when I returned it. The only thing that I was aware of was the $6 return fee for shipping.

The company is named Milestone.
My order number is [protected]

I want my full refund

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12:46 am EST

Amazon logistics delivery

Shame on Amazon for using logistics for their delivery. They are exposing all of their clients to strange people coming to their doors and roaming in their neighborhoods. They should stick to Reliable delivery companies like UPS, USPS, or FedEx. Whenever they are involved in a delivery they either can't get in my gate which is relatively simple by looking at my name on the keyboard or they lie and say they handed me a package when I wasn't home all day. I decided this year not to use Amazon for any of my Christmas shopping because I do not trust their deliveries. Since I do most of my shopping on Amazon for Christmas they are going to miss out on a lot business. They were once a reliable company but now unreliable, greedy, and have sullied their name. Bye-bye Amazon. Bring on the competition!

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3:28 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Amazon I received the amount of the pages

Dear Sir/Madam:
My name is Tony Bobet i resided in 1710 Seward Avenue, Bronx, New York City 10473, Apt#5-G. I am file an complaint to MegaDiscStores/ C/O CCE. 2045 Niagara Falls Blvd,
unit 4. i order on October 4, 2018. The item i order is 2 pk Scanavo Crystal Clear Standard size 3 DVD case box 14 mm triple disc holder w/out flap tray. the price is $6.99. order# [protected]. i order an the item that i mention. Today, i received the item. but, i received 2 clear DVD that supposed to received 2 DVD clear cover. In the below of this is page.

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12:48 pm EST
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Amazon prime orders not being delivered within the time promised.

On several occasions, orders through Amazon Prime have not been delivered within the stated time frame. The most recent occurrence was yesterday. One of the reasons I'm a Prime member is to take advantage of the delivery times indicated by Amazon. I contacted Amazon and they provided no insight into why the order was late or even an apology for it being late. This seems to be a common problem for this service and one in which Amazon is apparently collecting money under false pretenses.

Consequently, I cancelled my Prime membership due to the lack of fulfilment of promised services. Interestingly enough, Amazon is not refunding any money for the unused period for Prime services even though it was renewed in October of 2018. Since I received at least one package that qualified for Prime since it renewed, the entire amount I paid for Prime is considered used by Amazon.

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Nora Knocka
, US
Dec 06, 2018 9:19 am EST

Wow, I'm not even gettimg my orders at all! Though the driver is marking them delivered. Ive talked to them 4 times this week on two different orders. Sent to two different states. I was told just now to call back after 4pm.

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A
1:33 am EST

Amazon tulle curtains

I ordered 2 tulle curtains 3 months ago, I still have not received them. The ordered were placed on September 9th 2018 order number 14C18277Y68473231 and another one for same curtain on September 13th 2018 order number 3PP62790HD976633H. It is now December 1st 2018 and I have not received my package and when I try to track it there is no tracking information when I click the link. This company is a joke and i want my money back!do not EVER order from this company

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6:12 pm EST
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Amazon received damaged sofa table, order # [protected]

The attached pictures are the damaged to the sofa table I purchased. My concern is, I ordered this item (Ashley Furniture Signature Design - Alymere Sofa Table) from a different vendor and when it arrived I had the same damages. Damages that look as if someone tried to cover them up. Due to the size and weight of the item, I am hoping there are other options other than me trying to pack and ship a 100+ pound item.

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2:23 am EST
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Amazon amazon prime account

Hello, I have just received my bank statements and I have noticed that I have had two subscription's on November 21st and October 21st for Amazon Prime subscription's, for the amount of £10.44 attached is a statement showing November, same for October. I obviously based in the UK have never taken out an Amazon Prime Subscription and certainly not as I am based in the UK. Amazon.co.uk have advised me to contact you as it is with Amazon.com. My account has been hacked which is very serious, I have now had to cancel the debit card just in case any further transactions or purchases are made. Would you please treat this as urgent and refund me back the two months monies and ensure that this is not going to happen again. I appreciate that this does happen but it really horrible to feel that this has happened to me and I am very worried.

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Update by Liz Haynes
Nov 29, 2018 2:25 am EST

Please action my complaint

Update by Liz Haynes
Nov 29, 2018 2:24 am EST

Not good

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L
1:35 pm EST
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Amazon clothes and food

I placed and order with a gift card I got from Delta Airlines. I got part of order, but did not get the rest of the order for about $176. I called customer service and they needed verification of a credit card I had on file I never used and no longer have. The account specialist needed proof of how I got the gift card, so I faxed and forward the email I got from Delta. They said that after reviewing the details they had to close my account and cancel the order I placed. I spoke to many representatives and supervisors and I had no luck. Amazon Account Specialist closed my account and the order, also said the credit is on my account, but I can not claim it because they closed my account. I wasted so much of my time trying to get my credit back and they refused it. So they stole my Delta gift card. I Will never buy anything with Amazon.com. My husband and son spent thousands of dollars buying from them all the time, so The are deceivers and misleaders, rip off company, not fair and not happy with a rip off company stealing from people.

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Update by Lucecita
Nov 27, 2018 2:04 pm EST

This is the letter I got after closing my account and not sending my order I placed with a Delta Gift card. They stole my gift card with a credit of $176.00 rip off company. I want my credit back.

Your Amazon.com account





address-verification@amazon.com
Sat 10/20/2018, 3:52 PM
You


Hello,

After a review of your details, we have determined it necessary to close your Amazon.com account. Any pending orders have been canceled.

We may not reply to further emails about this issue.

Sincerely,

Account Specialist
Amazon.com
http://www.amazon.com

Amazon.com: Online Shopping for Electronics, Apparel, Computers, Books, DVDs & more
Online shopping from the earth's biggest selection of books, magazines, music, DVDs, videos, electronics, computers, software, apparel & accessories, shoes, jewelry ...
www.amazon.com

Update by Lucecita
Nov 27, 2018 2:10 pm EST

Rip off company

Update by Lucecita
Nov 27, 2018 1:40 pm EST

I want my credit back

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2:25 pm EST
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Amazon I have not received my product and im wanting my money back

I brought a hair curler set from chinatera limited and was told I'd have it with in 20days I have not received it nor herd anything from iv also been told this compa y is a scam I paid 52dollers for it and that's a lot to get nothing in return so I would like a refund the recipe number is
[protected] my name is moana kaata address it was meant to be sent to was 43 Hereford I paid for this item on the 14th of November

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2:33 am EST
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Amazon cancelled prime membership

I cancelled a prime membership in April 2018. I had not used it & to pay $13.77 monthly for someth in ng I dont use is ridiculous. I cancelled by phone & in writing with both Amazon office & Synchrony bank who services the account. I am still being billed each month 7 months later. My credit score has fallen since this is showing as mon-payment. I have called Amazon several times & also contacted Synchrony Bank.
Customer Service at Amazon is horrible & can not speak English. Places you continually on brief hold (their terminology). No supervisor available.
This is unreasonable & going on for months.
I rarely ordered from Amazon before & definitely will not order from them anymore. This needs to be rectified.

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1:22 am EST

Amazon amazon's shipping and billing

For at least 6 months (maybe longer, ) everything amazon shipped. was shipped via the post office first, then replacements MAY have been shipped via UPS or FedEx, but sometimes were resent via the post office (USPS.) The problem is that USPS did not actually deliver the items to me. They were getting left street side, in the middle of a small city with a high rate of crime involving theft and dishonesty (not violent, thought there is some violence, just not much and usually not deadly.) These items would be stolen before I was even notified that they were left. I live in a secure building and USPS has keys to enter, as the mailboxes are located in the hallway on the ground level. The entry way has 2 set of doors, interior and exterior. The interior doors are locked and there is an intercom system and the door can be unlocked remotely. USPS delivery drivers are too lazy to unlock the interior and at least leave the packages behind a locked door. They are too lazy to use the intercom to inform me of the fact they have just left packages in a place where anyone can take them. Then after failing to deliver the packages (and I believe some of the packages were kept the drivers, ) they report them as delivered, but I never received them. for 6 months or more this went on with a 100% fail rate. The items were mostly low cost items, but a lot of them. amazon always replaced the items. When the replacement were sent via UPS or FedEx (and on the rare occasion when the initial shipment was made via UPS or FedEx, ) I got the items sent. Sometimes, amazon would screw me over, because a price changed between the time of the original order and the loss, so I would get a refund instead of a replacement and have to buy again at the higher price and go through the whole routine of lose and replace. I need to reiterate: 100% FAIL RATE by USPS. If it was too large to fit in my mailbox, I did not get it, unless sent by UPS or FedEx. There were no exceptions. Every time, I complained about it and tried to explain that the USPS drivers in my area are too lazy to do their jibs and may even be stealing the items for themselves. amazon has become so automated that they can not change the shipper. amazon chooses the shipper based on the lowest price charged for shipping the item. The consumer has no say and the consumer's input is totally ignored. The past performance is totally ignored. the customer service reps keep lying and saying how sorry they are this happened and make false assurances that it won't happen again, but happens every time.

Finally, I ordered an item with a higher price. An Asus curved, 27" 2560 X 1440p, GSync, Gaming Display. Specifically a ROG PG27V. On sale for $757 and an installment offer of 6 payments, including the initial payment. They sent it via USPS. It was not delivered, it was left street side and went walkabout, but USPS claimed delivered. I complained to both Amazon and USPS. Nothing was done, amazon refused to take any action and after 2 months of trying to deal with it, was finally told they needed a police report. For the police report, I needed a serial number, but in amazon's automation, the record everything necessary to track a package, if the shipper is being honest, but they DO NOT record the serial numbers, even they are listed on the outside of the box in both numbers and barcode format. So, I can't file an actionable police report. Result: amazon does nothing. USPS does nothing.

Well, I say amazon does nothing, but that's not true. Because amazon refused to replace the item, because amazon chose to keep using USPS in spite of a 100% fail rate, because they ignored me every time, because, even while this was going on the reps kept lying to me, claiming the item was on it's way (even though it was clearly lost and quite obvious amazon had not sent a replacement, ) or claiming it would be resolved and I would not be charged, I had to cancel my credit card and get a replacement with a new number and issue a chargeback for the initial payment. I can no longer purchase anything from amazon and had to cancel my membership, because amazon keeps trying to charge me for the item that was never delivered. My last attempt to resolve it resulted in my being passed, endlessly from 1 rep to another, all of whom said the same thing, "so sorry, let me fix this. So sorry I can't, let transfer you to a specialist who can." Except, they didn't transfer me to a specialist. They simply transferred me to another rep. 10 transfers. On the last transfer, nothing was said by the rep. Nothing at all. Instead, the connection was terminated and access to my account was terminated. I can no longer log in to amazon. amazon keeps sending me emails about failed attempts to collect payments and how as soon as I provide a number for a CC it will be charged. I have items that I purchased from amazon, that I can no longer use, because the supplies for those items is not available locally and I can buy them from amazon, except I can't. I spent so much money with amazon over the years and they went from a consumer friendly, consumer oriented company, to an uncaring, overly automated super giant that lies constantly to it's customers. They have grown too large and become too automated to be reliable any more. Rather than deal with a problem of their own making, they just ignore it. Rather than deal with the issue they created for me, they just locked me out of my account. 10 years with amazon. no loyalty or care for their customer.

What I got from amazon was poor service, disrespect, lies and charged for products never received. The lies were blatantly obvious and insulting all at once. I was being told things that even an idiot could tell were not true and had no way of being true. 1 rep, after 2 weeks into it, with no package and USPS claiming it was delivered, claimed that the item was in fact still on it's way. Just trying to get me past the point where I would be able to issue a charge back. When I went to my bank to get the chargeback issued, it turned that they had a great many account holders having exactly the same issues: USPS does not deliver but claims they did and amazon keeps trying to charge them. amazon doesn't seem to understand that usps is unreliable for anything that won't fit in a mailbox. USPS is not a business, it is federal government, which means that their employees can't be fired for laziness or failing their in job. If UPS drivers behaved the way USPS drivers do, they would be out of a job within a couple of days. All amazon cares about now, is getting their money. As long as amazon gets their money, they don't care if the customer gets what was paid for. amazon has 3 policies: policy #1 is for sellers on amazon, and they need to adhere to a strict set of rules, policy #2 is for amazon, when the items are low cost, and it's fairly positive for the customer, policy #3 is for amazon when the items are of a higher cost (not sure where the threshold is, but I expect it to be in the $300 to $500 range, ) and it's a policy of "Too bad for the customer, make them pay anyway and screw them! We want the money, no exceptions! Doesn't matter that we have created the situation and refuse to record the information necessary to allow the customer to adhere to our policies! We did that on purpose, because we know that by not recording the serial numbers, there is nothing the customer can do about it and the customer will be unable to meet the demands of our policies, therefore allowing us to charge them anyway."

amazon has become a cesspool of corporate greed and corruption. I fully believe amazon is fully aware of the USPS unreliability and just doesn't care. Cancelling access to my account as a means of "dealing" with problem is a cheap shot. I have suffered injury and insult from amazon. It has been many months since all this has occurred and the anguish I feel keeps growing. It's not just anguish, either. I find myself trusting less and less.

I am actually thinking about filing a lawsuit with the intent of making it a class action suit (and for the wannabe lawyers out there, I know what a class action lawsuit is and that a single individual in a lawsuit does not make it a class action. It needs to be a lot of people all in the same lawsuit for the same or very similar reason.)

Also, for the grammar police: I intentionally did not use a capital (uppercase) A for amazon, as sign of disrespect.

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2:54 pm EST
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Amazon orders have not arrived

I ordered and payed for 2 mini dolls houses a while ago.could you chase this up for me?order number is NF2018101307032020077.I asked for 2.Itold you of my change of address before despatch.No joy.My name is Lyndsay harper. Ilive at 8, bronington ave, Bromborough, wirral.ch626dt.An email would be good. [protected]@yahoo.co.uk.thanks.There was a fire that destroyed the flat, and therefore Iredirected my post.This happened on 18/10/18 and I did contact you at the time with no response.Could this be resolved before Christmas, please.Ihave payed out around £90.Can something be done.Thanks, lyndsay harper.

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5:30 pm EST

Amazon amazon delivery service

My husband ordered a power sander. It was due to arrive on Nov. 19, 2018 via amazon's own delivery service.
It did not arrive. We waited another day and then called them on Nov. 20, 2018. They told us that according to their delivery service's tracking number the package WAS delivered. However we do not have it.
So they said they would investigate and we should wait 3 days and call back again. We called on Nov. 23rd and they said their investigation showed that the package was delivered to us. They have no photo and they have no signature...yet they refuse to replace the item or give us credit.
Their delivery service is terrible. Several times we have received packages with other peoples' names and addresses!
Terrible service...this was to be a gift for our son...we have no merchandise and they are keeping our money!

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Lora Moody
, US
Nov 30, 2018 2:02 pm EST

Does anyone else feel uneasy about Just anyone getting your address and delivering packages to your door. I live in a pretty small development and we notice most cars and people that are new. The amazon delivery people have nothing on their cars to suggest who they are. At least with the post office, UPS and Fed Ex you see the truck and a uniformed person. Not full proof against fraud or stealing but some resemblance of comfort?

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Nope not telling
, US
Nov 25, 2018 1:36 am EST

Go to your bank and issue a chargeback!
amazon has become unreliable, overly automated and filled with liars and cheats.

There was a time when amazon was great and reliable, now they are just an automated nightmare who refuses to properly resolve issues. I had to issue a chargeback and change my CC number to stop them. Now, they have cancelled access to my account, keep sending me emails about failed charges and keep trying to charge a cancelled for an item that was never delivered.

They have become too big and no longer care about their customers, They only care about getting your money, not you and the product or service you paid for. It's too bad, they used to be good. When you go to your bank, I bet you'll find they have a large number of people doing the same because of amazon.

ComplaintsBoard
T
3:43 am EST

Amazon email address disclosure

I have contacted chat, email and phone customer service at Amazon and so far no one has answered the simple question of where the email address was disclosed or to whom.

This is a Chat session with amazon customer service.

Me: I received an email stating that Amazon had inadvertently disclosed my email address. To whom did you disclose my email address? If you cannot answer that question I want to you to provide contact information for who can answer.
You are now connected to Mayank from Amazon.com
Mayank: Hello, my name is Mayank. I'm here to help you today.
Me: Hello
Mayank: Thank you for being a Prime member.Please allow me a moment while I check for you.
Me: Thank you.
Mayank: Thank you for sharing your concern. Our website inadvertently disclosed your email address due to a technical error. The issue has been fixed. This is not a result of anything you have done, and there is no need for you to change your password or take any other action. The impacted customers have been contacted.
Me: I already read that please address the questions asked.
Mayank: Only email addresses or names and email addresses were disclosed. There was no breach of our website or systems.
We have sent an email to all customers whose email addresses or name and email address were inadvertently disclosed.
You do not need to take any action or change your password.
Me: answer the questions
Mayank: As I have checked with my supervisor so this is the information that I have fro my end.
Me: Are you saying you cannot direct me to who may be able to answer the question?
It is not helpful for Amazon to disclose that you have given my email address to someone and not tell me who.
You are now reconnected with Mayank.
Mayank: I'm sorry we were disconnected. I can pick up where we left off.
Me: ok
Mayank: In this case I have provided the information from my end however if you want I can connect you to my supervisor for further help.
Me: Yes please
A Customer Service Associate will be with you in a moment.
You are now connected to Mohd Adil from Amazon.com
Me: hello
Mohd Adil: Hello, my name is Mohd Adil. one of the supervisors of the floor Please give me a moment to review the previous correspondence.
Me: Thank you.
Mohd Adil: Thank you for waiting.
Me: You're welcome
Mohd Adil: I have checked the details and I can understand you have received the email from Amazon, I am sorry due to Our website inadvertently disclosed your email address due to a technical error. Please don't worry our technical team has sorted out this and the issue has been fixed.
Your account is absolutely fine and This is not a result of anything you have done, and there is no need for you to change your password or take any other action. The impacted customers have been contacted.
The email was to update you that everything is fine and fixed.
Me: I don't understand why answering the question or directing me to who may be able to answer is so difficult. You are wasting my time continually repeating the same things. Now please answer the question or direct me to who may.
Mohd Adil: I am sorry for this issue it was a technical error and I am sorry as the details are not updated with whom the details are inadvertently disclosed due to the error and in this case as your are our valuable customer I don't want to share any false information with you, so in this case if there will be any updated you will be notified via email from our team.
Please be rest assured your details of the account are totally safe and secure with Amazon.
Me: Provide a contact address or person plaese.
This is ridiculous what are you trying to hide?
Is there not an email address or phone number for someone who can help me?
Mohd Adhttps://www.amazon.com/gp/help/customer...il: I am again sorry for this, we don't hide anything and in this case To contact us, visit (See full link) and follow the prompts.
Me: I am going to post this chat on sites to let the world see how customer service does not respond to simple questions.
Mohd Adil: Or you can email us on ([protected]@amazon.com)*(I tried to email but this is not a valid email address)
This is a transcript of a chat session with Amazon customer service.

Me: Why waste all this time.
Thank you I will try those addresses I hope they are able to provide some help. I will be following up with sending a copy of this to Amazon offices.
Mohd Adil: I am sorry for this, In this case I request you please contact us on the above mentioned address and our team will help you with the update once this will be updated.
I assure you that we will try our best that this will not be repeated again in future with the valuable customer like you.
We'll take each and every action to prevent you from bearing any inconvenience. It's certainly not our intention for our customer to have anything, but a pleasant experience at Amazon.com.
Me: Thank you I am done.
Mohd Adil: Please be assured that we are here to take care of any issue you've encountered and ensure we resolve your concern to the fullest of your satisfaction.
Me: Can I get this chat emailed to me?

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JC214
, US
Nov 27, 2018 10:58 am EST
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I tried the same avenues -- chat, custom service, e-mails, and finally an e-mail to Jeff Bezos that was later NOT answered by one of his executives. I think it is time to pursue legal action against Amazon. This appears to be a high volume disclosure, so a class action lawyer would likely take this case on for a chance at a portion of the money recovered. Since we don't know where, when, or to whom they released our information, we don't know what losses we will suffer down the road, but based upon how deceptive Amazon is being, we have a right to be concerned and to compel them to provide more information.

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Nope not telling
, US
Nov 25, 2018 1:49 am EST

This is amazon for! Answer nothing! Keep going in circles until the customer gives up in frustration. Make sure you lie as often as necessary and even though you will resolve nothing, assure the customer that you have resolved everything.

I'm actually beginning to believe that amazon is being controlled by a human hating AI. Customer service is now either a bunch of idiots from india who's only job is to lie to amazon's customers, or it is an AI pretending to be a bunch of idiots from india.

Please note that I didn't use uppercase letters for amazon or india. This is an intentional act of disrespect. I am tired of taking to people in india or hispanics with accents so bad they can not rightly claim to be speaking English and language barrier so thick they can't even understand the question, let alone, answer it.

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J
1:40 pm EST

Amazon salt and pepper robots. listed clothing prices

First I spent over $21.00 on a pair of robot Salt and Pepper Shakers as a gift. When they arrived I opened the package and followed the directions on their operation. I wound them up and they would move two steps and stop movement. I would expect poor quality such as this from flea markets, but not from Amazon. I still presented them as gifts to my step daughter. She likes them and she says their operation is not important. That did not decrease my disappointment in Amazon. It is the FIRST time in 6 years of holding an Amazon account this has happened. I thought Amazon had higher quality control of its products exceeding Wal-Mart's. but I see that is not the case.

Secondly while ordering 6 shirts this afternoon, most of the shirt listed varying prices on each entry. I was surprised only four sites listed prices as they were listed. I was shocked at the shipping prices of the items not covered by Amazon Prime. List a shirt for $6.99 then adding a shipping price of $6.99 t $9.99 for shipping is ridiculous. My wife loves bargains and while the basic price was to her satisfaction, paying additional shipping charges for EACH item turn her away from further orders from Amazon. I explained to her to check for the Amazon Prime logo on each entry. but when she saw orders from some of your sites would take two weeks or more for delivery, she ceased her searches and said she will go to Macy's or Penny's for their Last Chance and Clearance sales. She said the prices were listed on sale items in those stores. They didn't use the bated low price listed on you sites. I had to agree with her.

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10:12 pm EST

Amazon refund

Refund ref No :- [protected]
Refund Amount :- 22990.00
Refund Amount not reflected yet in my account as promised
Item purchased on 17/9/2018
Item returned on 21/9/2018 Through Blue Dart Courier Servise
Order # [protected]
Date of refund 17/9/2018 Vide Refund ref No :- [protected]
M. YOUSUF. DAR.
HDFC. Bank A/c No :- [protected]
Branch :- Baramulla Kashmir 193101
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Amazon delivery

I ordered a 12V car to 5.5x21 adapter. When it hadn't come after about 2 weeks, I emailed them about it. They said it can take 25-35 days to arrive. After it had been about 40 days, I emailed again. They told me to wait 2 more weeks. After more than 2 weeks, I emailed again as it still hadn't arrived. They offered me an 80% refund. I told them it should be 100% refund because it was their fault, and they complied. It was on $3, so I don't really care about the money. But I wasted 2 months waiting for an item that I never received, and probably never was sent.

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Amazon Customer Reviews Overview

Amazon is one of the most popular online retailers in the world, offering a vast selection of products ranging from books and electronics to clothing and home goods. The website has become a go-to destination for shoppers looking for convenience, competitive pricing, and fast shipping.

One of the most significant advantages of shopping on Amazon is the vast number of customer reviews available for each product. These reviews provide valuable insights into the quality, performance, and overall satisfaction of the product, helping shoppers make informed purchasing decisions.

Amazon's customer service is also highly praised, with many reviewers noting the company's responsiveness and willingness to resolve issues quickly and efficiently. The website's user-friendly interface and easy checkout process are also frequently cited as positives.

Another benefit of shopping on Amazon is the availability of Prime membership, which offers free two-day shipping, access to streaming services, and other perks. Many reviewers appreciate the convenience and value of this membership program.

Overall, Amazon is a reliable and trusted online retailer with a vast selection of products, competitive pricing, and excellent customer service. The abundance of customer reviews and the convenience of Prime membership make it a top choice for many shoppers.

Amazon In-depth Review

Product Range and Variety: Amazon offers an extensive range and variety of products, catering to almost every need and interest. From electronics to fashion, home essentials to books, the platform has it all. Whether you're looking for popular brands or unique niche products, Amazon has you covered.

User-Friendly Website and Navigation: Navigating through Amazon's website is a breeze. The intuitive layout and well-organized categories make it easy to find what you're looking for. The search function is efficient, allowing you to filter and sort results to quickly find the perfect product. The overall user interface is clean, visually appealing, and responsive.

Customer Service and Support: Amazon's customer service is top-notch. They provide multiple channels for support, including live chat, email, and phone. Their representatives are knowledgeable, friendly, and prompt in resolving any issues or answering queries. The self-service options on the website also make it convenient to manage orders and returns.

Pricing and Value for Money: Amazon offers competitive prices and great value for money. With frequent discounts, deals, and lightning sales, you can often find products at lower prices compared to other retailers. Additionally, their Prime membership provides additional benefits like free shipping and access to exclusive deals, further enhancing the value for money.

Shipping and Delivery: Amazon's shipping and delivery service is reliable and efficient. They offer various delivery options, including expedited shipping for urgent orders. The estimated delivery dates are usually accurate, and packages are well-packaged to ensure the products arrive in excellent condition. Tracking information is provided, allowing you to monitor the progress of your shipment.

Return Policy and Refunds: Amazon's return policy is customer-friendly. They offer a hassle-free return process, allowing you to return products within a specified timeframe for a refund or exchange. The return shipping is often free, making it convenient for customers. Refunds are processed promptly, ensuring a smooth experience in case of any issues.

Customer Reviews and Ratings: Amazon's customer reviews and ratings are invaluable when making purchasing decisions. The platform encourages customers to leave honest feedback, helping others make informed choices. The reviews are usually reliable and detailed, providing insights into the product's quality, functionality, and overall satisfaction.

Security and Privacy: Amazon prioritizes the security and privacy of its users. They employ robust security measures to protect personal information and ensure secure transactions. The platform uses encryption technology and follows industry best practices to safeguard customer data. Additionally, they have clear privacy policies and allow users to manage their privacy settings.

Loyalty Programs and Benefits: Amazon offers various loyalty programs and benefits. The most notable is Amazon Prime, which provides free and fast shipping, access to exclusive deals, streaming services, and more. Prime members also enjoy early access to sales and events, enhancing the overall shopping experience.

Mobile App Experience: Amazon's mobile app provides a seamless shopping experience on the go. The app is well-designed, easy to navigate, and offers all the features available on the website. It allows you to browse, search, and purchase products effortlessly. Push notifications keep you updated on deals and order status, making it convenient to stay connected.

Social Responsibility and Sustainability: Amazon has made efforts towards social responsibility and sustainability. They have initiatives like Amazon Smile, where a portion of eligible purchases is donated to charitable organizations. They also focus on reducing their environmental impact through initiatives like packaging optimization and renewable energy investments.

Overall User Experience and Satisfaction: Overall, Amazon provides an exceptional user experience and high customer satisfaction. The platform's extensive product range, user-friendly website, excellent customer service, competitive pricing, reliable shipping, and customer-centric policies contribute to a positive shopping experience. Whether you're a frequent shopper or occasional buyer, Amazon is a reliable and trusted platform that delivers on its promises.

How to file a complaint about Amazon?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint submission form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Amazon. Make it specific and clear, such as "Incorrect Item Delivered by Amazon" or "Amazon Prime Membership Unauthorized Renewal".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Mention key areas such as customer service interactions, product quality, delivery issues, or billing discrepancies. Include details of any transactions, order numbers, dates, and communication with Amazon's support. Clearly articulate the nature of the problem, steps you've taken to resolve it, and Amazon's response or lack thereof. Explain how this issue has personally affected you, whether it's frustration, financial loss, or time wasted.

5. Attaching supporting documents: Attach any relevant documents such as receipts, emails, or screenshots that support your claim. Be cautious not to include sensitive personal information like credit card numbers or passwords.

6. Filling optional fields: Use the 'Claimed Loss' field to quantify any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect as a resolution from Amazon, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your desired outcome is realistically stated and justified.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. Ensure that you have filled in all the required fields and that your contact information is accurate for any follow-up.

9. Post-Submission Actions: After submitting your complaint, monitor your ComplaintsBoard.com account for any responses or updates. Engage with any replies from Amazon or other users who may offer advice or share similar experiences.

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