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Poor customer service skills!

Complaint Rating:  100 % with 2 votes
100% 2
Contact information:
Sherman, Texas
United States
Phone: 903-891-3393
I would like to share a very terrible experience that cause me a 1 hour drive, gas, mileage and a big headache at a Alltel retail store. It began with a LG8600 gold razor phone. Paint peeling and poor connection. I was told to go to the nearest Alltel store to change phone for another cellphone. It"s still under warranty. Visit the store and right of, dude, They tell me that I can't change phone out, liquid damage(please do not buy leather or any cases for these phones are sensitive to moisture. So therefore had to do an insurance claim. Spoke with my insurance company( get insurance for your phone!!!) and was told ,yes you can get phone for a fee of $50.00 hmmm! Yes paid it really needed my phone. Everything is bought out to me, but they give me a green phone , no problem with color but check phone and it has a little peeling on it. I tell the sale rep he tell me this is the only color I can get that the insurance company states I can only get this color. LIES, call Asurion while he'd listen, they have nothing to do with what color you get, as long as it's the same brand and same model. He was being a complete (anatomical hole) said their policy states I get what I'm given, ohh yes I reported his name and all to the Alltel Corporate office and to the insurance company and by the way the whole time he was telling me all these lies I had both reps from Alltel and Asurion on the phone whole time. I went on ahead and got the phone but I did put a claim in the stated all the problems I had to go through on what was suppose to be a great day. I know there are a lot of good people out there who would like to know, check your phone make sure it's not sensitive to moisture, that may void your warranty (sweat can kill your warranty) pull the back of your phone battery out if the circle indicator is pink. DO NOT STEP FOOT IN AN ALLTEL STORE OR CALL BECAUSE YOU WILL BE THERE CONTEMPLATING ON <Why did I ever buy a cellphone with Alltel!!! Read the small print and ask questions.
Complaint comments Comments (1) Complaint country United States Complaint category Telecommunications


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A  7th of Apr, 2008 by    0 Votes
I have been with Alltel for one year in Virginia. Before that, I was with them for three years in North Carolina.The only problem that I had while in North Carolina was long waits at the store.However, where I live now I have absolutely NO SERVICE! I called to disconnect and Iwas informed of the $200.00 fee(because I had 15 days to terminate initially)I explained that the sevice was not as bad in the beginning but has since got worse.I have changed jobs and it is mandatory for my employer to reach me(which is impossible because I only have service 30 miles from my home.)Then I was told if I had the appropriate upgrades done and it didn't help to call in a trouble ticket.so, I called in the troble ticket and was told that if it was determined that my area had poor service, that Alltell COULD waive the early termination fee.Well, the ticket revealed that my area had"spotty service at best", but they refuse to waive the early disconnect fee.So now I either have to pay 200.00 or pay 55.00 for the next 13 months for a phone that I literally can not use.I just think it is poor customer service when a company has had a customer for 4.5 years that has always paid their bill and through no fault of their own has to pay for a service that the company can not provide

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