Alamo / bait and switch and treated poorly
Alamo lied to us and pulled the bait and switch on a recent car rental. Here is the letter that I sent them regarding what happened.
I recently rented a vehicle in Costa Rica from your Liberia location. This was the worst rental experience I have ever had.
I will start off by saying that I made an online reservation for my 4x4 Terios and received a confirmation ( confirmation #[protected]). When I arrived at the location, I was told that they did not have the vehicle I requested, nor did they have any similar vehicles, or other 4x4 vehicles. They gave me the smallest car that they had and said that that was all they could do and they originally said that they were going to charge me the same price for the smaller vehicle. I showed them my reservation form (again) and told them that I had to have a 4x4 for where I was driving and that I wasn't paying the higher price for the smallest car. They finally said that they would drop off the correct vehicle at my hotel that evening. The evening came and went and they didn't show or call. I called them the next morning and went through the same conversation. They said that they still had no vehicles and they weren't sure why nobody called. Then, they said that they had several vehicles coming in and that I should call them that afternoon and request one of them. That afernoon I called and they told me that they had no vehicle for me and that I should talk to the Alamo person that would be at my next hotel from 8:30 am to 4:00 pm (Occidental Grand Papagayo resort) because he had a vehicle for me. I went to the Alamo desk at 2:00 pm that day to find that nobody was there and was told by the hotel staff that the Alamo employee had left early. I immediately called the Liberia location and was told that they would have the employee that works at the Occidental Grand Papagayo drive my vehicle to me in the morning and switch vehicles with me. The next morning I went to the desk at 8:45 am and asked to switch vehicles, but he told me that he didn't drive my vehicle in. He called the Liberia location while I was standing there and told me that there were no vehicles there; however, he would definitely have me by the afternoon. That afternoon I went by the desk again and he told me again that he didn't have my vehicle and he tried to convince me that my small car was adequate for 4 people and all of our luggage and that I didn't need a larger 4x4 vehicle. I thought this was absolutely crazy. The next morning I arrived at the desk again and was told again that he didn't have my vehicle. Finally, that afternoon, they brought the correct vehicle. We missed three days of travel because of the fact that we didn't have a vehicle that we could travel in. I notified the staff of this upon check out, but they didn't seem to care.
Your staff lied to us repeatedly and deceived us and they were unwilling to help us resolve the issue. In the end, I paid the bill for a car that we could not use for 3 days.
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