Alamo Car Rental - Miami, FL / bad way of doing business
Alamo Car Rental at the Miami Airport location.
3355 Nw.22nd St. Rd.
Miami, Fl 33142
I rent cars a lot and from Alamo. When I say a lot I have hundreds of weekly rentals with Alamo and I use the same location every time. Since I rent so much I do not take the optional insurance, prepay for gas or upgrade the car for an additional fee.
Alamo employees make commission when the add on any of the above services. If a customer does not add any extras they are called a D.
Which means no commission is being made on that customer with that rental.
Alamo employees know me by now and when they see me they walk away from the counter so not to help me. I get treated rude at times and they add fees to my rentals to punish me for not adding any extra options.
The last straw was when a rental agent made me wait for 3 hours, canceled my reservation and call the manager and said I was harassing him.
I wrote a letter complaining about my treatment, I was told he was wrong and they reprimanded him , but that incident cost me time and because he canceled my reservation I had to pay extra and bring the car back the next day to correct what he did.
I recently started renting for Enterprise Rent A Car and the service is much better but on August 1st 2007 Alamo purchased Enterprise. I hope they do not take on Alamo's way of doing business.
This is my Quick Silver id with proof of all my rentals.
Qs782634871. Quick silver
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