[Resolved] Alamo Car Rental / cars bad conditions
i rented a car in Tuxtla Gutierrez, Chiapas airport. The first car they gave me, the air conditioning didn't work, i reported to them and they gave another one, it wast worse, when I try to see how fast I was going, i realiced that the speedometer didn work, then the brakes were not in the optimus conditions, and the air conditionign worked one day, the next day did not. I reported all these bad conditions, and they were aware of it, but they couldn´t do anything.
So, how dare to rent cars in poor conditions?? if they were aware of it, why they didn´t notifed me???????
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Alamo Rent A Car Customer Care's Response, Jan 11, 2013
We’ve taken note of your concern and would like to have the opportunity to look into this for you. Please send us a detailed email to care[at]alamo.com including the exact rental location information, your contact information, your rental agreement or reservation number and any further details regarding your experience with us.
When emailing, please list Reference Number 130111-002390 in the subject line. We look forward to hearing from you.
Alamo Rent a Car
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