Airtel
Reviews and Complaints

hey i nvr subscribed for hello tunes

I am rahul sharma I have been using this service from last 1 year i want to file a complete against your customer care that one of your senior person(nilesh) give me threat that he will when I want to complaint this that my belence was deducted for vas service which happen second time with me wothout activity any service I know this vas service was activated but if any customer was asking for any resolution for balance deduction your senior person inspite of giving any resolution just told me that he will dissconnect my call he did the same i dont know either he was in hurry or he just want to relax customer care is to give resolution and to satisfy customer not to give not to give threat that he will disconnect the call if someone is having a problem i just want to u to take proper action against this person and i will wait for ur reply.

My Airtel No is [protected] (of Guwahati, Assam) At 20:44:20 today (13th June) I received a Service Message from Airtel, which was cancelled.Then came another Message to inform me, "Thanks for downloading Animation from Airtel Live WAP Service.You've beencharged Rs 15. " Yhis came from [protected]. When I replied thru SMS, the same was not delivered. When I sent STOP to 121, I received an SMS stating that that there was no service active on my Number.
This uncalled for deductions are taking place regularly in the name of downloading non existent animation or whatever from Airtel live WAP service. Are we to to sit idle and and not complain.But do we have a grievance cell. Unlike CMD BSNL Mr Kuldip Goyal, Mr Sunil Bharti Mittal, the CMD Airtel prefers to lie low and turn a silent eye on
the antics of Airtel, where Subscribers like me are being systematically and unfairly fleeced for services not rendered. Wake up
Mr Mittal and be honest in your dealings with your valued customers
Just filling your company's coffer through unfair and dishonest means will not help. Many like me are quitting Airtel as there is no dearth of telecom Cos.
J.K.Dutta

WITHOUT MY KNOWLEDE U ARE ACTIVATING ANYTHING AND DEDUCTING RS. 14/- PER WEEK FROM MY MOB.NO.[protected]. REQUEST TO PLS CANCEL AND DO NOT DEDUCT SUCH AMTS FROM MY ACCOUNT.

I am not asking to activate the sms system ( A to A etc. in 0.30 p.) in my airtel mob.[protected]. Then also activating and deducting Rs. 14 in every week. Request to pls cancel such activation without the customer's knowlege.

complant clear ok thank you.

Dear Sir/Madam, ,

With deep regert I would like to state the following:
1) Ours is a construction company registered by the name M/s Kumar Colonisers & Construction Private Limited with H.O. at H-101, Vijay Stambh, M.P. Nagar, Bhopal-462011

2) Our service provider for cellular phones is Airtel and ours is a corporate connection with nearly 36 SIMs in CUG.

3) For the last one year we are facing lots of problem, if we want to enhance of add or deleat any of the additional services provided by your comapny; apart for incoming & out going call. Our Complaint stands as follows:

a) The attitude of your customer care officer assigned to take care of our corporate connection is very careless. The response time of your this officer is very very slow. Also, there are wrong assurances for the officer concerned.

b) Though we have not purchased this SIMs ( nearly 36 nos.) in one go, but majority of SIMs ( nearly 28 SIMs) were purchased at one go; and we added additiona SIMs as & when required.

c) Even after repeated requests to your officer to syncronize the billing cycle for all the SIMs, it is not take care of. we have been making this request for past seven months. It becomes very difficult for our accounts department to make payments of all the SIMs at differential dates; and at time the payments for some of SIMs gets overdue- hence resulting in disconnection of services for that particular SIM. Even after the making paymenst against that differential billing cycle bill, the restoration of services takes at least 5 days. Latest example is CELL No:-[protected].

d) Now coming to the first hand experience:- my cell no is :- [protected]. On 27th of June 2008, i made a telephonic request to the customer care officer for activating ISD facility on my cell phone. I was told to deposit the additional security amount of Rs. 1500 & making a formal request regarding the same. One of my officer compiled with the requirement on 27th of June 2008. On the morning of 29th of June 2008 at 3.00 am I tried to make a international call from international airport- to confirm the timely departure of the aircraft ( my sister was travelling )- just to confirm the taxi arrangement at destination country. Alas, to my shock the ISD facility was not activated till then. On the same morning at around 9.00 am I contected the concerned customer care officer, and I got a very indifferent reply that, today being sunday nothing can be done. OK-no problem. But on being asked about the reason to non activtaion of this facility- even after making the formal request in 2 days advance----the reply was" as the superior officer on leave it cannot be done ( surprised----is delegation not a practise in India). On being asked about the contact number of that superior officer --- I was denied. Reason----today is Sunday ( WOW---we are talking customer care here --24 x 7--------Great). Ultimately --the required servise of ISD got activated on 30th of June 2008---almost 4 days after making the request ( Prompt services!)

e) The Cell No:- [protected]---very important to us business wise----could not be included in the same billing cycle till date. At times it leads to disconnection and every time I have to cut a very sorry figure.

Dear Customer Care:- if you really care for ur customers-- kindly solve this problem or else you can
royally ignore this text.

Have a Good Day

With regards

Abu Asif

i am travelling from MUMBAI to europe and stoppages at Istanbul, greece and italy.i have a post paid account and before leaving i paid Rs.6000 in the BANDRA showroom to get an INTERNATIONAL NETWORK activited withen 48 hrs.iam desperately trying to find out why its not done.and what is the procedure.kindly do so immediately.its now 60 hrs. do so immediately.
yours
very desperate

airtel authorities,
i have been a customer of your airtel prepaid as well as postpaid services for the last 6 years.but for the last two days i am facing signal problems in the roaming network, which i have been using for the last 1 year.as soon as i enter in roaming network, all the signals are gone.when i called up your customer care executive, he denied lodging my complaint, saying that" he will lodge the complaint only when i, AIRTEL CUSTOMER will call the airtel customer care service from the roaming network, as i am facing the problem only in the roaming network."
this is really A SORRY STATE OF AFFAIRS FOR AIRTEL SERVICES.it is SHOCKING that a name like AIRTEL is DEFAMED due to its hired customer care executives.KINDLY LOOK IN TO THE COMPLAINT AT THE EARLIEST.
my airtel prepaid no. is ---[protected]

my airtel connection no. is [protected].
Once i got prerecorded call from airtel and it was about romantic tips ( i get massages every day through 3333). And every month money is bieng deducted for this service. I went to airtel customer care center and ask them that i don't want to continue with romantic tip sms massages.They told me to sms (unsub) at 123 and you will not receive massages. After few days i was not getting any massages. But from past few months i am receiving the romantic tips massages from 3333 and i have to pay unwillingly. So please let me know what you can do, or what i can do to stop this unwanting massages.

Dear Mr. Sharma,
This is with reference to your post dated 9 May 2016.
We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.
Look forward to receiving the required details at airtel.presence@airtel.com
Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.presence@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

tonight I received a message from AD-AIRCCM on 9th may, at 0214hrs " Dear Customer. Rs.99 have been deducted towards the International Roaming rental of Rs99 activated on 09-MAY-16" I have not asked any service like that and I am not going abroad. It is very shameful to add such charges arbitrarily tht too late night when nobody is watching. I hope all the cliants note this sort of nefarious activity by AIRTEL. They must reverse these charges and stop this sort of practices.
They are also suddenly adding up Data usage by huge amount toward the end of the billing cycle.

Aniket jain, A-70 kasturba nagar, bhopal-462000, Account no-[protected]

i am using airtel connection from three months i get always extra charge for my pack my

speed is less than given promise

i m arvind. my tel no. is 4032893. i want to disconnect my broadband connection.

i want to discoonect the airtel broadband connection

Hi,

Please disconnect my airtel broadband connection as I dont want to use it any more. I've paid all the bills till now and after this month, I dont want to use this connection and also do not want to pay any bill after this month.
Airtel Fixedline account number [protected]
Airtel FixedLand Line Number - (033)[protected]

I've made a request at the customer service and also dropped an email at - airtelpresence@in.airtel.com
Regards,
Souvik Roy Chowdhury

Dear Sir/Madam,
Pls note that I am receiving calls from your customer care daily regarding clearance of the amount RS 791. As I have already requested many times from the month of January for my full n final settlement of this account. I kept on calling at customer care and every time they gave me new complaint number and promised me that this we will take into action within 4-5 days. Now I am really fed up by this attitude of your service guys. Now i will explain this to my all nearer and dearer to not to take any connection of Airtel as it is really a harassment kind that you are not disconnecting after requesting so many times but we have to pay the bill without any usage.
Your guys have really made me cry.

Pls take this as a serious note and help me out by my full n final settlement. Against the no. [protected]
And if, possible pls make the bill of usage only which is worth as it is not my fault.

Thanks/Regds
Shilpi
Mob: [protected]
316 sunehri Bagh Appartment
Sec 13, Rohini

i want to disconnect my airtel broadband bearing no:[protected], please provide information

regards,
y.venuvinod
ph no: [protected]
email:venuvinody@gmail.com

I was not able to get the information regarding the bill I paid for the month of October 2006, when I contacted customer care at 121. The customer care executive directed me to post a complaint on the website.

Reference: [protected], I have been facing very frustated with the services provided by Airtel. Forget about the ground level advisor it is top management. I have contacted several time to MD of Airtel for getting the issue resolved but without any success. At first reminder there was action and call from Airtel corporate office and assured me that issue would be fixed within 48Hrs. This is almost a month now I am chasing with no success and no communication. This is insult of a customer paying them for services over last 7 years and now I have planned to go to court and also publish all the complaints to newspaper.Just now I had been call with customer care and when asked to handover call to senior the call was dosconnected as I am not ready to wait for 24hrs. This is useless customer service and Airtel should face the heat now...

I have an airtel postpaid connection [protected] under the scheme for JP Morgan Chase employees - Super Saver 199. Under this scheme I have 150 local + 150 STD SMS free and 600 Local mins from Airtel to Airtel or any other mobile free. But when i checked my current bill generated on 27th June '2011 I found that I have been charged for the local mins also.
I tried speaking to customer care but was of no use. Finally I dropped a mail to their nodal officer of Mumbai on nodalofficer.mumbai@airtel.in but still other than acknowledgement no reply has been received.
Please do the needful at the earliest.
Note, if needed, I have the pamphlet provided by the airtel vendor when we take the plan.

Dear Sir,

I have received a couple of call yesterday from your various departments. But
in nutshell no one was able to solve the problem. An engineer from your company
also visited my house.
All of them seem to be blaming back end team of your organization.

Following are the people I have spoken to

1) Miss Vani
2) Mr Andrews [protected])
3) Mr Wasim ( [protected])

I would like to know who is part of this backend team. Is this team
accountable to some one. If yes why is no action has been taken. Just to
remind of various issues which I have been facing

1) I have till now received three different bills with 3 different plans. I
just applied for 1 connection
2) The issue has been reported and it has been more than 25+ days, and no
action has been taken.
3) for past 3 weeks internet is not working at my home and no one is looking
into it.
4) I have visited your customer service center on 100ft road, Indira Nagar, and
your Manager Mr Andrew is well aware of my problem, still he is unable to help
me and no one with higher authority is helping him to solve it.

Following are the immediate actions which I want from your side

1) ReleaseUnblock my internet line so that my daily work doesn't get affected.
2) Please send a installation engineer at my home to make sure that problem is
fixed and net is working.
3) Since I am unable to use your service for this month, please dont bill me
for this period.

Regards,
Abhinav Mathur

Dear sir/Madam,

You have the best tool in your hands & that is portability. Just send a message "PORTMOBILE NUMBER to 1900 You will get a code. Simply submit your documents to the new company & enjoy its services. but do not forget to start DND services. now it is Airtel will contact you. Again cheating here by Airtel they will say your problem will be resolved send "CANCEL" to a number. This command is to stay with Airtel & not the solution of your problem.
Thanks
Ashok Chawla(narindraworld) npsworld@gmail.com

hi i am airtel postpaid customer, but i m not satishfied with airtel company because theirs executive not care centre not responding to responsibilty to give answer then, their are make to hold and then they are the cut the call so what is this. than airtel gives me postpaid bill than i have paid the bill by cheque and that cheque return by bank technical reason . bank also gives me cheque return charge but airtel company not re- issue that cheque and they stop the connection . airtel has sign form with me without any kind of information and i also don't know englise . so please take on action this matter my id is vinuprajapati9@yahoo.com

I have a post paid corporate connection with Airtel in hardware ([protected]). yesterday after dial *121# my un billed amount 312.90/ and next day is coming 792.30. Please confirm the same if the problem of server its ok. If no please disconnect my Airtel connection after my bill period 27th of month. Or give the detail for disconnection procedure.

Regards,
ajay sajwan!

This is to bring to notice that I have been billed for full monthly charges for the billing period 23/05/07 to 22/06/07 vide invoice number [protected]. However, out of these 31 days, our internet was not working for 16 days, which computes to 51.61% of service delivery. Apart from this, the IVR for airtel is the most useless IVR I have ever seen. It is more of a consumer harassment than a convenience.

I have faced a similar concern with Airtel Office. This was some time ago while I was in Bangalore and had a postpaid connection with Airtel. Firstly, the connection is not good by any standards and does not deliver what was promised. Secondly, Airtel disconnects the connection from time to time and I raised that their was a direct relation between the blackouts and the time spent online. As you try and stay online longer, the blackouts become more frequent.

Now, after a year of being in the US I just returned to my native in Kochi, Kerala. I am here for 3 months and decided to take a prepaid connection and activate the Airtel Office so as to have internet access on my laptop while I am on the move. Firstly, no one at their call centerseemed to know how it works. I was not able to get information as to how to activate it, weatherI must buy the recharge coupon and charge it to my phone first or should I wait for them to send the settings to my phone. This went on for three days and a person made me wait until 11:30 pm so that I receive and save the settings to my phone. I then called and asked to be transfered to someone with more knowledge of GPRS. The concerned person then asked me to charge my phone with the GPRS coupon and that the settings will be sent to me with in 48 Hrs. Now it's been four days and I am still waiting for the settings and so that I can be online.

My sister uses my previous connection with Airtel (6 yrs old) which is a corporate connection. This month while I was in Bangalore, I made the payment of Rs.1300 by cash for the bill amount of Rs.1234. When I received the printout of the payment received slip, it read, "Payment received with thanks from" and my name in print (all bold). I was in a hurry and was happy that I got most of my work done on that day. A week latter my sister calls me and tells me that representatives from Airtel are calling to ask her to make the payment. They say that I have not made the payment and that they will require the slip to confirm. Now, I do not have the slip ith me, this is a mistake on my part but the fact that this is happened to me thrice in the last two years is a matter of concern and I believe that all consumers with Airlet postpaid accounts must be warned of the concern.

I am currently working in sahara news group as senior correspondent. The bill generated for the month of may is approximate Rs. 650. The particulars of the bill state that i have made a call to 609 on the 27th of the may for a duration of 1 hour and 30 minutes which is absolutely incorrect. I have already brought this thing in the knowledge of the customer care executives of airtel but the results have been unsatisfactory.

Hai i am Jai bass from madurai(tn). i have one question. what is the difference between the life time airtel sim and three years validity sim. in which way the life time sim is best to other sim. what is the benifit the lift time sim and why you are fix the msg cost in the life time sim Rs. 50 piase. please send the msg of mine

I am Viswanaathan from Trichy (Tamilnadu). Lot of wallpapers are received my airtel lifetime phone number ([protected]). On 2nd November I recharged for Rs.121/= but after noticing wallpaper I clicked it, because there was no subject, my account was suddenly reduced for Rs.20/= I was shocked and surprised how Rs.99/= was deducted. Let me know why airtel is sending wallpaper to my number? If you want to earn money you send those who are interested to see this. Secondly, they are also sending cine actress name. Then I immediately delete this. In future don't send any msg to my mobile, except for recharge msg.

I don't want any msg from Airtel to loose my valuable money.

I AM SUNDARAM, AGED 54. LOT OF ADVT ARE RECEIVED THROUGH MY AIRTEL PREPAID CELL PHONE. ON COMPLAINING TO STOP IT THEY ARE TELLING THAT IT WILL TAKE 45 DAYS. WHEN THEY ARE ABLE TO SEND THE ADVT SO MUCH FAST WHY CAN'T THEY STOP IT ON THE SAME OR NEXT DAY WHEN COMPLAINED TO THEM ? I AM SO MUCH IRRITATED TO RECEIVE THE SMS ADVT TO GET CINEMA ACTRESS PICTURES ETC. ETC.

hai
i got a wap message - a link for downloading wallpapers. when i chose the option to view the message, browser opened and i was able to view the message. After closing the browser window i got a message from [protected] stating "THANKS FOR DOWNLOADING WALLPAPER FROM AIRTEL LIVE WAP SERVICE. YOU'VE BEEN CHARGED Rs.50. Just for seeing the wallpapers will i be charged? that too Rs.50. i haven't downloaded any wallpaper. when i contacted the customer care though i tried to explain them that i just closed the window they gave me the reply even if i have clicked the image to view it in a zoom i would be charged. what should i do now? i did not download the wallpaper and i dont want to receive such WAP messages hereafter. thanks.

I want devotional hallo tune - kamatchi subrapatham at your offer price @ 15/- per month. i dont like cinema songs hallo tunes. Can you give?

L.SUBRAMANIAN
19/05/2008

This is a compliance matter subjected for your Signal Traffic Congestion. This letter Represented from Madurai Kamaraj University Madurai-21. It is located in Madurai –Theni main Road (National Highways).

Come to that matter, the University consist above 7K people in various discipline. Most of the people Consumed for your AIRTEL Network. Ten months (not clearly) before, one signal tower builds nearly my campus, the cell info display as MK UNIVERSITY. So there is no problem to arise in your network coverage.

But now a time, a new signal tower builds in VADAPALANGI village which is nearly 3 Km from the University. So we can’t reach the correct connection. The people thought may be it is Signal traffic Congestion problem. So you should be taken a necessary action regarding this matter.

Iam sridharan from yercaud ([protected]), working in a brand new hotel (hotel the sky roca,location -20th hairpin bend) ,naturally hotel is a place where thousands of guest flow will be always there.Surprisely in our property we dont have DONT HAVE PROPER COVERAGE INSIDE THE PROPERTY EVEN IN OUTSIDE .we and our guests facing alot of trouble due to this problem even though a lot complaint raised there is no proper response, even it is not a very remote area too because other networks like reliance and bsnl is having good covrage ,we dont know where airtel is going . this is not good for a company like airtel.

I am Ravi my native krishnagiri (D.T) Uthangarai (T.K) Salamarathupatti (p.o) . This area very poor net work please net work tower to be install.

iam using airtel pondichery number +[protected].i am now in kuwait.v hav roaming in kuwait for airtel.But my sim is not activated,and hav no network access.most of my friends are using airtel here.so when i call Wataniya they r the airtel roaming partner,they told me to activation should be made from india.

so pls made adequate measure to activate my sim.

So if my balance get deducted like this continuously my entire balance would would come in single digits by the time i come back on august 5th.

With regards
Jagadish

I wanted my existing internet connection functional in my another room too where Airtel Land Line connection already existed. It took 21 days of patience and perseverance to get it done after continuous reminding. Their commitment that after every 4 hours delay Rs 100/- will be credited to the complainant was requested to be implemented. My e-mail was replied after about 4 weeks through auto generated reply that delay in replying is regretted and my complaint has been forwarded to concerned dept for their action. I am still awaiting reply/action to refund as per their commitment.

Beware people!

I am customer of your service and having problem of massaging service form internet

i am not able to recieve massages from internet, kindly note, i am customer of jammu and kashmir.

I have purchased two prepaid cards & that time the call rates was Airtel to Airtel 20 paise / Other mobiles Rs.1 / STD Rs.2.
But now after 3-4 months the tarrifs suddenly increased without any intimation as.
local call = Rs.2.25
STD call = Rs.2.50
This is a clear cheating.

dear i am gaurav sharma mobile no is [protected] am ur last 5 year costmer, my complaint is i have registerd in DND but regular my no is other business sms resived some porpery books doctors and many more plz solve my proublam an really disterb

my number is [protected].I want change my id on this number. so i communicate with airtel office sector-18 noida.I fill the form and they give dublicate sim and sim no is [protected] H 2 on 31 oct 2009.but at now my sim is not activated. Always show the message "sim registration failure". when i concern about this matter to airtel office sec-18 noida.they are not giving me proper responce.Please slove my problem as soon as possible.My alternative no. is [protected]

Hi,
I have been entering and out airtel customer care 6 times .!
I have taken a new prepaid connection and submitted all the documents and after 1month they disconnected
my connection saying that due to negative verification.
Again I have submitte documents and till now I am unable to make outgoing calls.IUts rejected
When I asked abt this, they are telling today it will be activated, today it will be activated.
etc
CustomerCare HYD-madhapur suckssssssssss!
Its shame to a copany who is boasting that its the #1 telcome comapny in india.

prasad p
Madhapur
HYD

Myself Mahesh .mobile no. [protected].i got a message on [protected].according to this message i have been charged rs 5 for FHMVOD ON AIRTEL LIVE from 54321. but i did not activate any service on airtel live. i loss my 20 rupees in this service.that`s does not matter. i complianted many times but no one cares.first i maked a call to 12143 they said make a call to 121. then i maked a call to 121 but they said to dial 12143. so that means i did not get any clear answer from custmer care .
so please take a effective step as soon as possible.and refund my money back.

AIRTEL should be banned in India and Mr. Mittal should be thrown to lions or behind bars... bloody hell

IF customers got rejected for Airtel prepaid account, your agents are not willing to return the (id proof and other docs) proofs which the customer has given before. This might cause a serious problem in future by mis-using these proofs by the agents. This is for your information.
My self i am HariBabu, i have applied for a prepaid account on February 7th, 2009 and submitted the Residency proof of rental agreement and 2 passport photos. Same day number got activated and after 3 days de-activated saying that rental agreement is not valid.
After some days i have submitted another proof of voter id and 2 photos of my wife. Still my account doesn't got activated. They have given a reason that, since i have given the proofs one month later, this SIM card is not valid.
Okey, i am fine with that and i have requested my proofs to return to me. After many times visit, they are saying that If the connection got rejected, they dont return the proofs to any body. Please take some necessary action in this regard and do needful in this matter.

Name : HariBabu
Applied number: [protected]
Shop Name : Bhavani Enterprises, No.183/5, Puttapa Compound, Mahadevapura Bus Stop, Whitefield Rd, Bangalore- 48

Dear Customer Care Executive,

From 04.03.2009 onwards my account has been debited with Rs. 0.33 every day. The toal amount that has been deducted is Rs. 16.60 till today, 22.04.2009. I have been continuously making a call at customer care number but I use to get only fake promises that it will be deactivated and for my satisfaction they use to send any sms; for your reference please find the details as mention below:

07.04.2009 Reference number [protected]
11.04.2009 SMS from 250 intimating that the service will be deactivated by 72 hours.
17.04.2009 SMS from 250 intimating that the service will be deactivated by 72 hours.
18.04.2009 Reference number [protected]

But till date the problem is unresolved. I request you to kindly note about this issue and help me get the refund back.

Hoping for the best service and immediate action, I will be waiting for your positive reply.

Thank you,

Satishmohan.
Mobile number [protected]

Dear Sir,
I have been using airtel service for mopre than 5 years
but in my number some jumani wap is been subscribed i m trying to un subscribe but no use please say me how to do so i m tired of the process and with cuostmer care

By Rajkumar

WORST AFTERSALE SERVICE BY AIRTEL

airtel is proving to be the worst service provider amongst its competitors. It's bosses are sleeping ignoring clients grievances. The day is not away when customer will not look at it. It is still not late for its bosses to wake up and look at after sale services. Following is the horrific experince I have also faced rather still facing:

Airtel Sucks with the bill, So I converted to Prepaid, They just Rob your pocket, be careful with them, Even though they are not given me my Security Deposit back I am ok, I have taken a 1 yr validity prepaid card and in that I one I can migrate all my business to the new Vodaphone Number that I took Recently which is much better that the Airtel Till this time

Thanks for all the trouble that you gave to me Airtel ... !

Hi Team,

I have raised a request regarding the shifting of my broadband connection(#4187022) on 19-sep-2011.Still I am not getting any response from your end. I am wondering for a new connection you peoples will provide within 3 days then why for shifting it is taking this much time. I think Airtel is not interested in the existing customers.
Now lot of options are available in the market and some another vendors are providing connection at low cost. The money currently I am paying monthly to Airtel in that rage some another service provider offering me 3 times the speed which I have now but still we are stick with Airtel because as of now I am satisfied with your service and the main thing make me happy is the anytime customer support also but now am very depressed to say that I got some bitter experience from your customer care, they are not at all listening my worries and giving false update for me also. Their behavior looks like if I want I am quit the connection and go for other.
Some of your executive has taken my query for shifting as disconnection request now I am hearing my connection is going to disconnect also.
I am confused what is going behind the background, I don’t have any problem on that I will go for a new service provide available in my area. But I will notice this customer harassment to my Company because it is CUG plan refers from my company. You are aware It will escalate in that level Since I am using that connection for my working from home option. I have told all these things to your executive they will tell sir, tomarrow your connection will get ready I am going to make this request as high priority but nothing happened.
As a customer my problem is genuine my connection need to shift but I am not getting a single call from your end yet now and while I am calling to customer care such type of misleading comments I am getting.
I am requesting the authorize person to check what happened to my request and if it is possible please provide me resolution to my request otherwise please let me know so I can go ahead and select for another vendor connection they can hear my worries. Telling frankly We are not expecting this type of response from Airtel like a big organization, we have a faith on your words please keep it as valuable.I just have a look for the complaint mail id in ‘google’ I can see a bunch of complaints in different sites, please have look on this issues otherwise it will get spoil the name AIRTEL.

Hope I will get a positive reply from your end ASAP .Because I don’t have the patient to wait some more days for an internet connection because now the internet connections are available in the market within hours I want to notice the same to Airtel.

Airtel customer support is very bad. I was a loyal customer to airtel but this incident changed my mind. My cook had stolen my phone today around 7.15 pm.I called up airtel office to find out information of the call. Mithun (Customer care representative) picked the call and explained his rules etc for not giving information. I asked him to transfer the call to supervisor but they said no manager available and all the managers gone for tea.Suggested that i need to file FIR as lost case etc. Airtel supports person who steals by the time i complete their process person will run away with my cell phone and sell also.

Next CSR James D asked me to drop the phone or he will disconnect.this cell was costly and office work would suffer as client calls on the same but no one allowed me to talk to manager or supervisor. The worst thing is they were making fun of customer.Very bad customer support. I will go to consumer forum for this.

My mobile no is [protected] and i have validity up to sep 9 2009 but am not getting incoming calls customer service through call center is very worst.

I am subscriber of Airtel since May, 2006. I put a several complaints regarding poor connectivity in Amrutha Valley, Road No.12, Banjara Hills 7 months back. But no corrective action has been taken place. Still we are facing same problem. For several times we tried to follow up with Customer Care Service. But invain.Really they kept lots of fake promise and commitment. Really all are damn useless.

Regards,

Dhrubashis De and Nilanjana De
Mobile No.[protected],[protected]
Flat No.203, Buckingham Block, Amrutha Valley, Road No.12,
Banjara Hills, Hyderabad - 500034

airtel customer care response very worst in chennai.

Actually they are cheating. See the below incident

Since Last two, three months got more billed amounts for post paid. actually my habit is to to send useful sms to my friends. So I asked to customer care to know about some sms package for CUG plan.

Somebody form customer care said we do have Rs.25 sms unlimited package. Then I load to activate immediately. To get conformation again I called and asked about whether it has been activated or not. Some one piked the call said that we dont have that kind of package its only foe 250 sms. Then next day again I called and asked about once more what i said above. They said 'sir we do have' Then Immediately activate it. To get confirmation again I asked they told to send sms . Then I send But i did not receive the confirmation. again called and asked about the issue. they told that still not yet activated.

Then scolded and to unlimited sms package activate. Finally i requested "i am going for prepaid. But they did not agreed. again they convinced me. this conversation happened continuously for 3 months.

Finally I send many sms to 121 airtel about my complaint. They called me asked the issue.
I clearly explained everything. Finally the senior position level person attended the called. He apologized and he said that the regarding this issue will be solving within 2 days. I got call from them within 2 days said that we will be generating for u the bill with sms amount deduction.

and also they said we are assure that will not come the bill with sms amount. Its entirely free for u like that they told. one more think he told like after generated the bill please don't forget to call us regarding rework the bill and send.

Next day called and I said that Ya I have received the bill please rework the bill and send. But still they did not done. But I recored all the conversation which I was spoke to them.

Within a week I planning to put the case against the airtel.

my problem is that I can't contact with customer. whenever I try to call customer care service .. a computerise tone beep up saying that I should send sms to 121 for complain and after sending my problem I didn't got any satisfaction.. I tried another mobile and contact customer care and told about my problem. they give me guarantee but still problem is not gone. So, please do somethng..

i strongly agree that even the same incident happened to me and they have provided me incorrect information by one csr, and the other csr instead of transfering the call to manager , he disconnected it intentionally . even the team leaders and the floor managers donot have any commitment to their promise.
i have to go through the media , and email the same to the CEO , if im not justified with satisfaction ,
evidently they have agreed that it was the mistake of AIRTEL for providing the incorrect information and misleading customers.

here i would like to highlight the fact that ,
under the law, no company is allowed either intentionally or unintentionally mislead /or give incorrect information would legally bind over the company and as well as the staff with a bad reputation left on the company.

On saturday 25th oct, 2008 I have done online transaction of prepaid recharge of Rs 55/- but i couldnt get anything & Rs. 55 also debited from my account. This is a real cheating by the bank or the airtel i am not sure. I recommend others not to use this service.

# i have changed my postpaid to prepaid, and it was told within 9 hrs, it willbe activated. but after 8 calls to customer care, nothing was happened, they are keep telling stories.

# till now no one contacted me.

# airtel service becomes worst and worst, and they not even bother to give solution.

# if any one knows how to sue airtel regarding this, let me know

Hello all,
There are several travel agencies in south India! So how can i find the best one? Is sashti voayges good? Somebody clarify my doubt and answer can also visit their pages on Google http://www.google.co.in/search?hl=en&q=sashti+voyages&btnG=Google+Search&meta=
Wishes,

Pls send me details of Airtel prepaid connection where std call 1Re only.

This is to inform others that Airtel Franchise Silver Line Network, No.12 MG Road, Shastri Nagar, Adyar, Chennai 600 020 has sold a Internet Data Card (Number [protected]) to us with a confirmation that this card is compatible to use with Outlook Express and usage of this card will enable to send receive emails through Outlook Express.

This card was bought by us for the purpose of using it during outstation trips to send and receive emails. However in my next trip to new Delhi, when I have attempted to send emails through this Data card, I could not do so. I have taken up this with your franchise through whom this card was bought and they have promised to send their representative to look into this. Nobody has come to attend this.

We have taken up this with Airtel technical support and we have been informed that this Data Card cannot be used / compatible with any email account and the use of this card is restricted to browsing the internet alone and we were told that we should direct the sales outlet to contact them for further clarification to this effect.

Best regards
Ravi Garyali.

The online transaction of prepaid recharge has flopped i guess because i recharged it for Rs.55 but i could get only Rs.20 instead i guess around Rs.45.This is a real cheating by the banks or the airtel i am not sure but can anyone clarify in this issue.

I recommend others not to use this service.

Yesterday i purchased an Airel Prepaid card which is Rs 100 only for incoming .

But when is enter recharge pin, it was not accepting, saying the facility is not available in your card.

So want to say why you creating these type of scheme which good for nothing.

provide m the facility to connect the tower on house roof on rent.
address:68, sawan park etn, ashok vihar ph-3.delhi
ph:[protected]

Airtel Tamilnadu is cheating the customers by activating the Value added services like Caller tunes without the knowledge of the customers. When I called up customer care, they said sorry and deactivate it, but no refund of the amount charged. Can anyone suggest what should I do to bring the Airtel to court for further action against them.

Hi

I have two mobile number under my name. I got these mobile number when i joined a company in Bangalore. From that day onward i had given ECS that all my bills should be charge on my saving account. Later i had changed from saving account to credit Card. Since then all my bills where charged to my Credit Card.

Off lately i get call from the customer care that i need to pay my bill. This was not the first time this has happened. This was the second instance. Again i told then that standing instruction have been given that bills should be charge my my credit card. Today i got my Credit Card bill and what i found is that they have billed me twice with the same amount. At the moment i am not in India. Otherwise i would have called to the customer care and taken left right. I have to come to India and solve this problem. I want that airtel should give me a written letter that this think will not happen again and they should also pay compensation amount and my air ticket fare.

i hope this case will be resolved ASAP
Thanks
Satbir S.

I want a mobile number of payal D/O of uttam jain living in lalbarg in mumbai plz help me.

Sir.

My name Nirdesh kumar. Aritel Mobile number - [protected].

Airtel employ ( I don't know name ) told me about a Plan 998 that airtel connection rent for one year is 998. She told me that Rs 1/ STD and RS .5/ for local calls. I have broadband connection for Airtel. She told me 5% discount for broadband bill and 5% discount for mobile bill. I was asked " any other charge in this plan like clip charge " she says no…… other charge.

After taking your plan, when I got first bill, I find many other charger which she did not tell me. Charge like STD A2All pack@ Re 1/- (Rental Re 30) and CLIP Charge (Re 50 )& provisioning.

I have complained to 121 to Mr. Surya kant. I discussed about this. I said I can’t help you - reference number- [protected] and other complained reference number number is [protected].
But no response was there.
That is my worst experience with Airtel. It was froad with me. Your employ tell a lie. your employ cheated for selling the plan. That is a case for forgery. Nobody will faith at Airtel.

If you take any action please inform me.?

I m living in UK like to pay my friends postpaid connection bill from here. But not want to inform my friend. Is there any way to that? Do I know bill amount online? So please let me know about this.

Thank you.

I am very much unpleased from the service. Your Service provider are giving ### service.

Res Sir/Mem,

I hope that u will be ok.
Last time i went to my village at that time i see that there is no network coverage there. i want to inform u that my Vilage is In Anand Dist.Taluka is sojitra, In gujarat.

Basically i m from piplav it is a very famous village.bcoz our Gujrat goverment Declair it YatraDham Of Ashapuri Mataji. there are too many peoples come and take visit of this place. Here they can get all facilities but they cant get network of airtel .
so if u want to put ur tower and wants to get benifit of custmore. contact me.
I have one plot in My village. if u want to put ur tower in my plot ,
Contact me. my plot's size is 1800 sqrft.
My cell no is [protected]

I hop that u will contact me asap.
Thanks& Regards
jignesh patel

So I've been with Airtel for years and for the past 2 months its been nothing but a pain in the ### dealing with these guys. So heres my story... I called customer care on june 19th and asked them to bill me on a new plan , the 399 home, and i was told it would be activated as of july 5th since thats when my billing recycles. I said no problem and hung up. one month later i get a bill of 4800 or somethin and i see my bill plan hasnt changed... so i call up airtel and they agree that the mistake was made but i'll have to pay. I being the kinda person who doesnt take ### from anyone, told em off and i get a call 2 days later saying ive been compensated Rs. 305. i found it ammusing.. I asked them for a REVISED bill cuz i believe i shouldve had a larger discount. Apparently, Airtel CANNOT revise. I must have made many phone calls , more than 20 to Airtel to actually pay my bill. I hate being cheated nor do i like cheating anyone so i thought its better to pay the revised bill plan. I even emailed 121 but no reply. After, i got billed for the wrong bill plan again so i decided enough is enough and i told them i want a revised bill plan plus compensation. I was told that i could go check my bill myself and do the calculations worth over Rs8000 of calls and i would agree that they've made the right compensation or revision whatever they're calling it. I told them that its ridiculus a company is asking his costomer to go calculate his bill himself and that compensations are not givin. I've lived in Africa, UK, Canada and the states and in all those countries without asking you are givin compensation cuz the motto is "Customer is always right" but I was told that in India this doesnt happen by our beautiful custome care agent of Airtel. I told that its a privatized company and its not indian but she said so waht, its in india and we dont do that. So i guess in India customers are told off and the company is always right. This for sure is going to constumer courts.

I have taken the CUG Corporate post-paid Mobile connection with Airtel. It is a stupid mistake by me that I chose this bloody connection. Airtel and IBM has the conglomeration which seems to be of no use to IBM employers. Airtel's employees are playing smartly with the Operations team of Airtel.

No-one Actually turns up and still they convey to their supervisors that they are following up. It has been more than 38 days since I got this bloody Airtel Connection on July 22, 2007 and now its September 01, 2007.

Their one of the Address-verifying executive came to one of the shop and took the signature of mine and told me that he has verified the address details. To my surprise, he lied to me.

Now, when I asked the Airtel Department to cancel the service on August 26, 2007 they requested multiple times to re-consider my decision. To give them another try to the Retention department, I told them to contact me at any point of time via phone. They told me that they would be coming to my home/office at that particular day itself. To my surprise they did not even bother to turn up to phone me at my alternate phone numbers.

This confirms that agents are careless and degrading the level of service. They are charging for the service charge and threatening that I have to pay for the MRC for the unused service (150 Rs). The catch is that I never thought that I would be treated in such a manner.

I have deposited more than 1000 rs for the Advanced rental plan and the only option seems to me to go to Consumer Court.

Regards,
Satyendra
Delhi.

I have taken a airtel prepaid connection 3 days back and yesterday i have contacted coustomer care executive calling 121 and they told me to approach airtel visakhapatnam branch only and as i went there they r telling that it will be activated within one hour/when ever i go there but it is not working. Kindly see that my connection is activated at an earliest.

Namaste ( Anny888),

This is with reference to your post dated 28September 2013. We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.presence@in.airtel.com
Look forward to hearing from you.
Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.presence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Namaste ( Anny888),

This is with reference to your post dated 28 September 2013.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.presence@in.airtel.com

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.presence@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Worst service from airtel post paid customer service. Hey hav ppl who doest kno respecting theor customers. The agents are jus rubbish, who use abusive words on call. They plead us to take the service and then call us and insult us with bad words. From 3 months im facing torture from these ppl. One day it was extreem 3times a lady called me and spoke abusively. The number was +[protected]. I called to the numbers to complain on these ###. But they just diconnected call several times. Today some how i got thier one HR number (as per the executive). But no luck. These ppl hav no manners of spking to customers. Before completing my words he putt my cal on hold n later he dint pick the call and now the number is busy for hours. This is pure torture. I need highest escalation on this.these

I want that employee to be turminated and she should apologize about this sin.

Hi Oruvan,

Thanks for writing to us. We'd be glad to have you with us in our family. Please refer to http://www.vodafone.in/mnp to know more on MNP. If you need any further info, please write to us at vodafonecare.chn@vodafone.com or call us on our toll free number 198. We'd be happy to help you!

Kind Regards,
Vodafone Customer Care, Chennai

chennai airtel customer care ###s...
I dnt kw wat the hell they do in service centre... am trying for past two weeks but i cud listen only to the recorded voice.. btr am switching to vodafone

Airtel Customer care is terrible and completely useless. My internet wi-fi had been password protected. since it wasn't done in my presence i wasn't given a password. I wanted to use the wi-fi on my phone and asked them to help retrieve or change passwd. Calling cutomer care was a pain. first i had to go through a recording which made me punch a whole lot of buttons just to listen to my balance. after nearly 5-6options i managed to get through a representative.

standard procedure is to check random configurations just to make you waste your time. I repeatedly told her that i just needed to reset my passwd and that nothign is wrong with the internet. She went on with her investigations and concluded that my alternate computer was not cofigured to use the wi-fi. I finallya sked her to just send a representative home. This was on 10th April. She concluded that the matter would be resolved latest by 12th april !

Conversion of post-paid to my name not going though even after the No-Objection and All the relevant proofs submitted. First time they sent me back saying there needs to be NOTARY on the address proof.After getting that they are now saying that the No-Objection From the company has expired.(The No-Objection was date Aug 24 and they are saying that there is an only one month validity for the No-Objection ) which is really ridiculous. I dont know where are such pathetic rules originating.Even more this delay has been caused only because of them(Requirement of NOTARY on Address proof).This they are saying once I have cleared all the arrears and also paid deposit for a specific plan. I wanted to change this post-paid only to avoid the pain of communication and related formalities at other places like bank's etc. Now it is really looking painful getting this connection when I have better options of changing to BSNL/DOCOMO..etc.
Also the signal quality of airtel is pathetic in many parts of Bangalore which has really pissed me off.I have no signal in my home.Over this the ridiculous meaningless formalities that needs to be done for the transfer...

The Airtel Customer care service is really really worst, they don’t have basic manners/courtesy to speak to customer. If they cannot solve your problem they will simply disconnect the call. More over this is encouraged and always practiced by their floor in charge (Supervisors).

I spoke to Airtel Customer care and as the executive on call was not able to solve my technical issues, I insisted to speak to his supervisor, what was really shocking was most of the times they call some other executive and then he will pretend and speak as if he/she is floor in charge. At last i could speak to a real supervisor (Named: Manohar from Bangalore customer care/Technical support) and he too disconnected my call in-between and did not even bother to call back (incase if the call got disconnected accidentally).

I took the pain and called them again to just know why they disconnect the call like this, and when i asked the previous person name they said his name is Manohar, just Manohar
without any last name or Surname. They all tried just to confuse me so that I cannot complain against that particular person.
WORST things started when they were giving all wrong information about my SMS recharge; they were creating their own offers randomly on the call and were trying to somehow convince me to forget my Recharge benefits.

I am really shocked with this kind of service as 80% of my offer validity went in their problem solving and complaining process. Now that I have completed the offer time they are saying that I cannot use the benefits as the offer validity is over.
I am speaking about this issue to my friends and they too have similar issues with Airtel service, we all will post this and other problems in all possible social networks and make sure others don’t get cheated.

I have been using a postpaid connection of Airtel (CUG connection) for the past 5 years.

My problems started when I shifted my house 3 months ago. I called up customer care and informed them about billing address change. they noted down my address and said everything is ok. The next month I received my bill to the new address and everything seemed to be fine.

However the following month I did not receive any paper bill. I then called up customer care and asked for a bill. They send me an e-bill and a paper bill. From the e-bill I found that the billing address had reverted back to the old address! So the reason I did not receive the bill in the first place was because it had been sent to the wrong address.

I called up customer care again to inform them of this problem on their part. They registered a complaint for change of address which was stupid on their part. After that I received around 6-7 sms from airtel about this address change and 4-5 different persons called regarding the same. Each time I contact customer care or they contact me, I talk to a new person so I had to explain the situation every time. This was really frustrating.

After a couple of weeks, an executive from airtel called me and said he will come to my house to collect an address verification proof. He did not turn up on time. He called and informed he will come later, but he never did. Exactly 1 week after this, I found out that my postpaid connection which I had been using has been disconnected. When i called up customer care, they said it has been disconnected because of address verification failure.

However, for the last 2 days my number has been disconnected. When I checked with customer care, they said my address verification has failed and my number has been temporarily disconnected. It is not fair on Airtel's part to suddenly disconnect the number without any intimation.

How can they screw up a simple address change request? Airtel customer care really sucks! I'm still waiting for a resolution to this

will my airtel number work in usa

I have airtel connection of India & i am in U.S.A. at this time & my sim card is not working but it shows full range from American phone company AT&T. i want to ask if my airtel number can work in America. Please send me answer fastly

My airtel sim card no. is [protected] and it is blocked asking forPUK code which is not available in sim pack. Kindly send me the PUK code.

Thomas Kennady.P

i need puk number for my mobile [protected]

My mobile has been lost, costly and higher verson phone, i used airtel prepaid card, any possiblity have to identify while they are change my sim card to need to find out my mobile phone.plz let me know as soon as possible.I have IME number of my phone.

i need my puk code number. my mobile number is [protected] and sim no.is 89917008051301434381h3