I had enough of patience & belief that Airtel is the leading telecom brand in India in terms of services they provide to its customers.
But it all seems to me a myth; I bought (or I can safely say I was directed to buy) an Aitrtel Post Paid connection as my organization have a corporate tie up with Airtel. It took 3 days for that connection to get activated though Airtel Executive promised me to get it done by next afternoon (24hrs ), I took it in a positive way as may be because of some operational issues it might have get delayed. I would be a happy customer if things would have smooth from then on but no Airtel has enough for me to offer.
I received two calls on different days, first one dated 30th April from +[protected] the lady talked to me about my address verification & I did the necessary, then she said that some one from Airtel will come for the further verification & I stayed in office for the whole day in his wait nobody turned up. No problem that fellow might have stuck somewhere, but the only thing that disturbed me was that she was spelling my name “Priyanka” instead of “Priyank” & it was quite clearly mentioned in the KYC/Application form, I corrected her & took it in a lighter way.
Second call came on the very next day, 1st of May the chap again spelled my name the erratic way I corrected him again no problem, then he asked me about my address verification I replied to his satisfaction & then he asked me to visit me for the above said purpose, I agreed upon, but to my dismay again no one turned & I kept on waiting delaying all my works which required my outward movement.
Its not getting to an end here, on 3rd May the wonder happened in the evening my outgoing calls & SMS got barred quoting the reason of delay in bill payment; I was wondering where the bill is? I managed to call Customer care and after enquiring about it I found that it’s because of non verification of address, I just want to ask who is responsible? I was kept waiting for 2 whole days & then in the end it’s me again who is paying the price of the Job some one from Airtel didn’t manage to do in time, wait its not getting over here the officer on call was again call me with wrong name. I asked him to correct it also.
Can some one explain me from where people in Airtel get an extra “a” to add with my name, give me a break I know what my name is and I spelled it correctly in the form please don’t be so proactive in correcting mistakes done by people while filling the form & using your own common sense which doesn’t seems so common. If there is a confusion check the other documents provided to you they all bear name with correct spelling but avoid showing your skills of baptizing people.
In the morning I received a SMS saying my Service Request No is 12415273 & Airtel will come back to me by 11th May 1000hrs, come on Airtel need more than a week to verify my address & this is when I am a customer with corporate tie-up.
Now when I called back today past 9:35 to enquire about the issue from the lady (@+[protected]) who gave me first call for address verification, she has a blunt and rude answer to “its not the office time” to offer, and when I am calling her even past 10:30 she is not answering, this is “Customer Service”, I am glad to know.
All said and done I just want to know by when I will get my outgoing calls restored, as now it’s beyond the limits of patience I have to offer. In the light of circumstances mentioned above it would be difficult for me to recommend Airtel from now on if solicited by any one and I will definitely write to my organization to have another thought about continuing this tie-up. If still it doesn’t work out I am ready to shift to some other service provider also.
Thanks for your attention if you reached up to this point and please respond