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Air Canada / customer service

1 Toronto, Ontario, Canada

Air Canada sold me a ticket for myself and my dog to fly and when I tried to board the plane the next day, I was informed I couldn't bring my dog because of a ban. The ticket clearly stated there was an animal for cargo and that I had paid for it. They refunded my money but it put me in a difficult situation. I wrote them an email to let them know there should be some message on there computer that lets them know there is a ban on animals when someone tries to purchase a ticket but I never received any acknowledgement at all. I will never fly Air Canada again. They wasted my time and money.


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