Air Canada
reviews and complaints

Hi

I am writing this email first to confirm if the following person is employed or not by Air Canada as Customer Experience Specialist as mentioned on his LinkedIn Profile.

Mohamad Youcef, Karoubi - Driving License K0652-[protected]

If this person is indeed employed by Air Canada, I wanted to let you know that I have serious reservations on his sanity and mental health and hope Air Canada takes this matter seriously before continuing to employ him as he could be potential threat to the customers just as he demonstrated when he illegally entered my property to threaten to harm me physically and harassed by wife on Oct 30th. I do have video proof of him entering my house and confronting me and I had to tell him to leave multiple times or I will call the police. He still stood outside my back door in the backyard and refused to leave. I am also filing a police compliant against this person as I am my wife are still in mental trauma after what had happened and what this person can and might do to us.

I seriously hope corrective/disciplinary action is taken by Air Canada against this person and do believe institution such as yours takes this matter seriously.

In addition to this note, I am also writing to Twla Robinson - Director Customer Care and Anthony Doyle - VP Customer Contact Centres.

If you need to call or contact me, my direct number is [protected] ([protected]@hotmail.com).

Regards,

Asad Hassan

I am Trinite Mbaidene Toumalengar, and my son Mbaiasra Mattis Noah Madjitoloum, are supposed to flight ET 552K to Toronto on 10/29/2022 and connect with AC8747T to Charllotte North Carolina (YYZCLT) on 10/30/2022 but there was a change of flight from Addis -Ababa, Ethiopia and at our destination, our baggage (4 suitcases) did not arrive. The following is the description of the baggage: 0071ET860308, 0071ET860306, 0071ET860300, 0071ET860299). Ticket reference: BAHBQC. If found please contact my husband at +[protected], email: [protected]@gmail.com and the physical address is : 11206 CARMEL CHACE DRIVE, CHARLOTTE, NC 28226.

10/16/22 air Canada ticket personnel were rude, indifferent allowing our group to sit in the terminal for 14hrs without replacing our flight. Not even telling us that there were no seats available.

You had multiple business seats available but they were never offered to our group.

We had to pay out of pocket for another airfare to reach our group in Israel.

On our return flight our group had issues with The TSA in Canada airport. Tel Aliv allowed certain items then they were taken away by your airport?

4:30 AM October 5 checking in with my 8.5 lb dog (Maltipoo a toy poodle/Maltese mix) and her carrier (16"x11"x12") Bentley is 11" tall.

Without a smile, good morning or apology I was denied check-in because my dog was too big! I was told she could only travel in the hold - definitely not an option. Found alternate transportation to Tampa. Returned on October 19 res # 3QAYZC with my dog and encountered no problem. My dog is 4 years old and has travelled with us numerous times (10+) on Air Canada without a problem.

I realize this is minor compared to what the blind lady endured recently when her seeing-eye dog was denied, but I can assure you it has taken me until now to get over the treatment I received at Pearson. I am out of pocket as follows:

> Airfare and dog charge

> Airline limo to and from Pearson $86.40 x 2

> Arrival transfer in Tampa USD 160 (cancellation deadline is 24 hours prior)

In addition, I currently have reservations for my husband Craig Muzylo, myself Emma Bond and Bentley for Jan 5 2023, (Res # 4MOR4W and 4MW5HH) If you cannot guarantee check-in for my dog these reservations need to be cancelled and refunded.

I hope to hear from you soon so that, if necessary, I can make alternate arrangements for our flights in January.

CIBC Rewards Booking # 39UF9P Air Canada Booking # [protected]

We booked and paid for a trip to Bahia Principe Akumal Mexico on March 27, 2022.(Oct 7-16) During the booking we also requested booking and paying for seats ahead of time. We received confirmation that we were booked into 14 E and F for both flights.

Sept 7 we received the documentation from Air Canada and we were changed to 15 E and F for the flight to Cancun, which was fine and 34 E and F for our return. I called Air Canada and changed it to as close to the front as possible. (23 H and K) It is always our preference to sit at the front of the plane when we travel. When we got to the airport Friday Oct 7, the ticket agent said our seats would be issued at the gate and they weren’t what we booked. The notation on our boarding pass was STBY (standby?!). We were issued row 32 for me and row 40 for Paul. You didn’t even have us seating together which was the reason back in March we paid to book our seats! The counter agent was rude and unapologetic. Her response was the plane is full and you will get you money back. We didn’t want our money back, we wanted to get what we paid for back in March!

Our return flight – same thing. This time the agent tried her best and got us together in row 41.

This was a special trip for us and it appeared to us that Air Canada booking agents and ticket counter didn’t care about us at all. I will say that crew on board were delightful and got us to both destinations safely.

I’m requesting a refund for a service I paid for and didn’t receive.

We travel regularly and this was our first trip with Air Canada Vacations. It didn’t seem to live up to all I have read on your website.

Regards

Karen Schertzberg

Charlotte, NC, Friday, June 17,2022 flight AC 8748 canceled, agent got us on American AA 1745 to Toronto. Going to Vancouver for Alaska cruise. American delayed and still left my bag in Charlotte. I have nothing to wear for the cruise. American said buy what you will need for the cruise and toiletries. American says final fight has to be the one reimbursing, which is AC 0131 to Vancouver. Too late to catch that flight. (We have been fighting with American for four months until they finally said Air Canada is the responsible for the lost luggage).

We slept on a bench in the Toronto Airport. Get a flight on AC 107 on June 18th to Vancouver. Now we have missed our Victoria trip because of the canceled flight AC 8748. No clothes to wear, so get up early Sunday morning, June 19th, and take a taxi to the Walmart (Walmart is the only store open at 7 AM) in Vancouver to buy shoes, socks, underwear, pants, shirts, t-shirts, a suitcase to put stuff in, hoodie, gloves, etc. to wear on the cruise. The taxi was $30 each way=$60. Spent $711 at Walmart. It was a total nightmare. Air Canada never explained why flight AC 8748 was canceled, because it was a beautiful day to fly and no weather issues? Then it was the nightmare from Hell! Unbelievable lines everywhere the entire trip.

Thomas Cooley-[protected]. [protected]@aol.com

324 Saint Andrews Blvd, Campobello, SC 29322

booking ref number 4LGMYH

flight number AC7877 to Toronto then from toronto to Fredricton was delayed aswell was delayed several times

then on my return

flight AC7872 was delayed for 2 more hours

On Return flight

Fredricton to Toronto was delayed over 8 hours where I was given a taxi voucher to return home but made for an extremely long flight in the end to return home was like a 2 day event

flight # AC7877

When i return to Victoria my baggage was lost and had to wait til the next day to retrieve my luggage. Air Canada has been nothing but a disapointment in my opinion. Not to mention the staff were rude and inconsiderate. They need to be retrained on how to smile. I would like to be compensated for all of these issues

My flight AC8838 on 10/16 was delayed about 2 hours due to accumulated delays in he incoming flight.

Booking reference: 29VELR

From your last email:

Original Flight Time:

AC8838

Departing Toronto (YYZ) on October 16, 2022 @ 18:55

-- from Gate F66

Arriving in Raleigh Durham (RDU) on October 16, 2022 @ 20:42

-- Arrival Terminal 2, Gate C12

Revised Flight Time:

AC8838

Departing Toronto (YYZ) on October 16, 2022 @ 20:20

-- Departure Terminal T1, Gate F66

Arriving in Raleigh Durham (RDU) on October 16, 2022 @ 22:01

-- Arrival Terminal 2, Gate C12.

Actual arrival at the gate was 10:30.

This impacted my plans for the evening.

I booked a flight on 23 Mar 2020 from Sydney, NS to Fort Lauderdale, Florida to go on a cruise.

Because of the worldwide pandemic there was no flight or no cruise. I have been trying to get my refund since then.

I have called Air Canada customer service several times. I sent an email to customer service. I still do not have our refund.

Our Ticket No is [protected]

Passengers on the ticket were Beverly Ann Brufatto and James Norman Brufatto. Phone no [protected].

All the other people that were supposed to travel with us have received their refund years ago. It will be three years this March and we r still waiting. Please solve this issue for us. Thank You.

I travelled for business on Aug 25th to DC. It was myself and my husband. Flight was delayed 2 hours but we finally made it but our bag didn’t. After waiting for 2 hours at the airport they said the bag was still in Toronto but no problem we would have it tomorrow. I was told at that time to buy what we needed.

I called baggage claims everyday and they had no idea where the bag was.

After I arrived back to Toronto with still no bag I went to the desk and let them know to change the delivery address, to my house in Toronto. The next day I got a call my bag was delivered to my hotel in DC.

Again I called everyday to recover the bag.

After 21 days I filled out the claims and receipts. The total for 2 people was $2100. After 6 weeks I finally heard back they will only be paying me $1000. No way could that cover 2 people for 4 days of a work trip. I want the full amount of the claim back not 50%.

We have been contacting Air Canada customer service since March regarding our unused portion of tickets and were first promised to trade the remaining value of the tickets with Air Canada vouchers. The vouchers were never delivered. We contacted Air Canada again and were PROMISED that someone would look into the case. NEVER EVER HEAR from anyone from Air Canada? Very disappointed about how they handle issues.

Bonjour, veuillez trouver ci-dessous copies d'echanges avec les lignes aeriennes concernées par une demande de remboursement. Le dernier mail daté au 21 fevrier vous etait adressé et est resté sans réponse. Je vous serais grée de m'envoyer rapidement les documents demandés.

respectueusement,

Danièle Blake

[protected]

reclamation/remboursement

Daniele Blake

Feb 21, 2022, 5:29 PM

to Air

Madame, Monsieur,

Suite aux échanges ci-dessous avec Lufthansa je me permets de m'adresser à vous afin que vous m'éclairiez sur ce "remboursement" que j'ai en effet demandé mais dont je ne trouve pas trace.

Vous remerciant par avance de l'intérêt que vous porterez à ma requête, respectueuses salutations,

Danièle Blake

---------- Forwarded message ---------

From:

Date: Sat, Feb 19, 2022 at 7:36 AM

Subject: RE: [EXT] Re: Lufthansa Customer Relations, FB ID [protected] French

To:

Madame Blake,

Nous vous remercions de votre correspondance du 18 février 2022 concernant la réservation SRYLDB.

Après vérification, nous constatons que vos billets ont été émis par air canada et nous vous demandons de les contacter afin de vous fournir un justificatif.

En vous souhaitant bonne réception, nous vous prions de croire, à l'expression de nos sentiments les meilleurs.

Cordialement,

Aziza Leroux

Deutsche Lufthansa AG

[protected]@services.dlh.de

lufthansa.com

Lufthansa is a member of Star Alliance

Sitz der Gesellschaft / Corporate Headquarters: Deutsche Lufthansa Aktiengesellschaft, Koeln, Registereintragung / Registration: Amtsgericht Koeln HRB 2168 Vorsitzender des Aufsichtsrats / Chairman of the Supervisory Board: Dr Karl-Ludwig Kley Vorstand / Executive Board: Carsten Spohr, Thorsten Dirks, Christina Foerster, Harry Hohmeister, Dr Detlef Kayser, Dr Michael Niggemann, Ulrik Svensson

From: Daniele Blake

Sent: Friday, 18 February 2022 21:03

To: XR, CPT FRADMIN

Subject: [EXT] Re: Lufthansa Customer Relations, FB ID [protected] French

Madame, Monsieur,

J'ai en effet demandé remboursement des billets sous la reservation SRYLDB, faite sur OPODO le 13 octobre 2021 pour un montant de 1769,50€ . J'ai réglé cet achat avec la carte de crédit et mon compte ne montre aucun remboursement.

Pourriez-vous s'il vous plaît m'envoyer un document qui confirme ce remboursement ?

Cordialement,

Danièle Blake

On Tue, Feb 15, 2022 at 12:51 PM wrote:

Madame/Monsieur Blake,

Nous vous remercions de votre correspondance du 21 Novembre 2021 concernant la reservation SRYLDB.

Nous vous prions de bien vouloir nous excuser pour le retard dans le traitement de votre courriel. En raison du grand nombre de courriels en notre possession et de l'importance accordée à chacun d'entre eux, des délais d'attente sont à prévoir.

Après vérification, nous constatons que vos billets ont été remboursés. Nous sommes désolés de ne pas avoir pu répondre à votre demande à temps, car cela ne reflète pas les valeurs de Lufthansa.

Pour une prochaine assistance, veuillez contacter la réservation générale au numéro suivant: +[protected]

En vous souhaitant une bonne réception, nous vous demandons de croire en l'expression de nos meilleurs sentiments.

Cordialement,

Andrea Bella

Lufthansa Internet Service

Deutsche Lufthansa AG

[protected]@dlh.de

lufthansa.com

Lufthansa is a member of Star Alliance

Sitz der Gesellschaft / Corporate Headquarters: Lufthansa Global Business Services S. A. de C.V., Mexico City

Board of Directors: Paul Majeran

El presente mensaje puede contener información confidencial y privilegiada. Si usted ha recibido este mensaje por error, por favor respóndalo para informar al remitente del error y bórrelo inmediatamente después./This message may contain confidential and privileged information. If you have received this message in error, please reply to advise the sender of the error and then immediately delete this message.

Aviso de Privacidad: Lufthansa Global Business Services S.A. de C.V.

con domicilio en la dirección arriba mencionada, utilizará sus datos personales aquí recabados únicamente para contactarlo en relación con a los servicios que esta compañia presta en su favor.

On September 13 2022 myself and my parents (Dana, Sandra and Gary Brunette) had a flight booked on a direct flight from toronto to rome italie AC890 dep 20:50. Then we were bumped.

We were then rebooked on flight AC826 to amsterdam, then onto KL1603 to rome. We asked several times if our luggage would accompany us... and re were reassured several times that it would arrive in Rome safely. Well it didn't! The KLM guy at baggage looked it up and said the baggage was still in Toronto. We were on a tour so made us very nervous that we would get our luggage at all. We finally got out luggage three days later. You inconvenienced myself and my elderly parents.

Not only by bumping us, changing to a connecting flight and losing our luggage.

AC Flight 532 Sept 21/22So my best friend and I booked 3 months in advance and paid for our seats for this flight through the Aventura credit card center. Imagine our surprise when checking in online, our seats were gone and we were 5 rows apart. And our tickets said our seats were "confirmed". Stopped at the AC counter at the airport and the girl said I will put you in row  36 and hopefully you can switch with someone or ask on board and I’m sure someone will move you. Spoke to lady at front of plane upon entering. She said they would do their best. Spoke to lady at back loading trays. Same reply. But said they would look into moving us when we were in the air, A lady and her husband were behind me. They were told ‘those seats are for us or a medical emergency’ by steward. Lady was upset and also said she paid for them to be sitting together. She was rudely told she was moving to seats 27b and 28b. Anilise was very rude to them . I was shocked. As we left (an hour late I might add, because connecting flight from Australia was late), no one addressed our concern. I explained again as my leg started to cramp and spasm, that we had wanted an aisle and 2 seats together like we paid for. I was ignored. They took the carts out and so after using the bathroom I sat in the seats behind me. The ones not being used as they were serving. I was told to move. I did argue and was told I could sit there until the cart was finished. Soon as finished. I was ordered to move. Which I did. Then we hit a bit of turbulence and an older lady (80’s) was walking back to her seat and struggling. Only Jennifer finally rushed to help her. The other two just did not care. The passenger beside me even commented on how rude they were. Said she was not impressed with AC. So then the 3 of them sat behind me. And talked. Loudly. Sat there for close to an hour or more off and on.  People had cups not picked up and garbage they wanted to discard but they were ignoring all. Never seen such attitude from cabin staff. They never once offered to help us and attitude was that of entitled millennials. After 3 hours I saw a lady carry all her garbage to the back and give to the server. I am so thoroughly disgusted in the AC staff.  Never seen such a disregard for 'customers'.  They seriously were not interested in their jobs, maybe only the perks of the job. Anne Champagne [protected]

Numan Umar Farook Booking reference: W32465

Mohamed Ibrahim Mohamed Umar Booking reference: WDE3TM

Flight Ac 854 was the one which was cancelled with no notice before hand they told us just 30 minutes before and they said it was due to weather but I got a text saying maintenance and then they said me and my dad were put on the 11:05pm flight rather than the 18:35pm flight and gave us boarding passes for the 11:05 pm flight then when I went to recheck at 10pm if I was on the flight they said no you were on stand by now the flight is full your on the 6:35pm tomorrow and your dads on Finnair to Iceland they rebooked these flights without us being aware it was happening, Then when i queued up at customer service for hours and they only had one member of staff working for about 90 people in the queue and when I got there they didn't offer us hotels to stay the night which they were legally meant to give and then we had to book Airbnb's and get cab to stay that night and missed my university enrolment day and the cabs booked for us at London Heathrow were paid for and they had to come back again which I had to pay them again for, we were given boarding passes for the 11:05 pm flight for the 20/09/2022 but I wanted to recheck because I wasn't convinced we were on the flight so when I called up and rechecked which I had to wait good two hours on the phone and I was told that I was on the system and my dad wasn’t they didn’t rebook him we were given useless boarding passes basically.

Canada's passenger rights charter, the Air Passenger Protection Regulations (APPR), mandates airlines to pay up to $1,000 in compensation for cancellations or significant delays that stem from reasons within the carrier's control when the notification comes 14 days or less before departure.

On September 27, I boarded a flight leaving Port of Spain, Trinidad. The flight was announced in advance that it would be late departing by approximately 40 minutes as a result of an operational issue.

The flight was 60 minutes late departing from Port of Spain. When I boarded the aircraft and went to my assigned seat, I observed it was dirty. There was visitable yellow, crusted liquid with small particles of matter within the described, that had stuck to the wall below the window and between the seat. It was observed on the seat and the floor in smaller quantities as well.

As it appeared to be discarded food or liquid from another person, I asked the flight attendant to assist with bringing something to clean/disinfect the area.

When the flight attendant returned, I was asked to identify the issue.

It appeared very obvious to me, yet I kindly indicated where my concern was. Upon leaving the seat, there was still evidence of the unknown matter on my seat, and on the wall below the window and between the seat, further down.

I did not feel comfortable based upon the initial response I received, to call the attendant again, as it was busy and we were clearly late and rushing to depart.

Instead I checked in the back of the seat pocket, to look for anything to wipe it down with. I only found a used tissue in the seat pocket. This lead me to believe the plane had not been cleaned prior to us boarding. This is unsettling considering we are hyper aware of germs, virus and bodily fluid in 2022.

I did not feel comfortable for the seat I paid to travel in. When I asked about connecting flights, Arrive Can info and where to pick up my luggage to avoid missing the connecting flight with Air Canada, I was provided two different sets of instructions from the check in and flight crew about picking up my bags between connections.

I missed the connecting flight via air canada, and there was no visible person at the departure gate to assit me as advised. I believe being informed is a form of prevention and right that travellers have as a part of their experience.

Overall, I could have tolerated the misinformation and lack of concern regarding my connecting flight and how to accommodat that prior to missing it, as I was placed on the next flight.

Aeroplan,

For years I saved up points on Aeroplan so my wife and I could enjoy an Aeroplan Points flight to Cyprus for a months vacation.

We were to enjoy to tickets/return using our Aeroplan Points with 100 000 points left.

On Wednesday August 24th my wife and I entered Toronto Person Terminal 3 expecting to fly out on AC896.

My wife scanned her passport at the terminal booth with no issues. She proceeded to the desk and checked her luggage.

I on the other hand could not get my passport to successfully scan. I asked an Air Canada Ticket Personel for assistance.

They also tried with no luck. They asked to see my ticket which we printed off at home. They noticed that my passport name

and the ticket name were different. They also asked if I booked with Aeroplan which I stated I did. They asked to see my

Aeroplan card and then told me that Aeroplan changed the name on my ticket to my name on the Card.

When I booked my ticket and filled information in I typed in my Passport Info and my name on my passport is

Vladimir Hrubik. On my Aeroplan card it is Vlad Hrubik. They tried to change my name to Vladimir at the ticket desk with

no luck. They said I have to call Aeroplan. We called Aeroplan and an amazing gentlemen assisted us. He said that he would have to cancel

our Tickets for that Flight and have to rebook us and execute a name change for my ticket to Vladimir from Vlad.

He informed us that we would not make this flight and that we would probably be flying the next day.

He cancelled our tickets and we received all Aeroplan Points back. He stated that because he had to do a NAME CHANGE that I would have to book

a same day ticket at full fare. This used up all remaining points on Aeroplan and an additional cost of $1966.66.

Our new flight was AC834 to Munich on August 25th, then on to Cyprus.

He also changed it in the Aeroplan system to display my Passport name Vladimir for future flights.

As my wife was not doing a name change she was fine and no additional costs were incurred.

We then proceeded to book a Toronto Airport Hotel thus incurring additional coasts.

Aeroplan I am out 100 000 points and $1966.66

This is a failure on Aeroplan part as they changed my name on my ticket from Vladimir to Vlad.

I expect reimbursement for my additional costs and my Aeroplan points back that I had to use last minute.

sincerely,

Vlad Hrubik

359 Dale Cres

Waterloo, On

[protected]

NAME: Bestway Zottor

TEL: ±[protected]

EMAIL: [protected]@yahoo.com

INCIDENT DATE: August 30, 2022

TICKET Confirnation No.: R62NTG

NARRATIVE:

In the morning of August 30, 2022, I went to Pearson International Airport in Toronto to check in for boarding, as per the travel information provided. I am a Ghanaian-Canadian, and holding my ECOWAS IDENTITY CARD which holds true for Ghana citizenship ID( Ghana Card). All citizens of ECOWAS(Economic Community of Western African States) countries don't need visas to enter member countries.

Unfortunately at the check-in counter I couldn't find the card and the lady asked me to apply for online visa to Benin at the Airport. I started but could not go through successfully before the card was brought to me in the afternoon around 2 pm. As flights to Mintreal were hourly and my cinnection flight waa 6pm, I quickly re-joined the long que and finally made it to the counter. The attendant rejected the card. I insisted it was good for travelling to any ECOWAS country. He stood his ground and I stood mine. Eventually I demanded to see a Manager.

The Manager gave me approval but the attendant overruled him. He then went to see another Manager who supported his position. I again demanded to see that Manager myself. Eventually I ended up with a Manager by first name John who also said no, because the card was not in their system. But I also stood my ground because I know people who used that card to travel to ECOWAS countries without visas. Eventually with some three more Managers with John judging my case, they finally approved my card for travel to Benin without visa. But by then it was too late to make my connection flight in Montreal at 6pm.

They asked me to contact my ticket agent(ASAPTICKETS) to rebook. They offered me no accommodation even though I told them I had given up my temporary accommodation.

I had to pay out-of-pocket expenses for 2 nights accommodation @ C$314 and taxi fares at $141.29 and food at $55.00 for a total of $314 +$196. 29=510.29 In addition the ticket rebooking cost me $297 plus $30 tip =$327. So for initially wrongfully rejecting a valid travel document and then realizing their error later, Air Canada through its staff cost me a total of $837.29.

In addition upon successfully landing in Cotonou, Benin, on September 2, none of my luggages arrived. I had checked-in my carry-on, meaning I had nothing besides the clothes I had on. I had to go to Lome(Togo) to temporarily stay with a friend. I had to buy some clothes and other things in the interim before claiming my luggage on Monday Sept 5th, 2022, which took me a whole day at travel and meal cost of $45(not included in the total above). Apart from a little pack containing basic things such as personal hygiene items, I received no further compensation for the delayed luggage.

Considering the unplanned expenses and personal inconvenience and emotional trauma I went through, I am humbly asking Air Canada for full compensation and an apology.

We booked a flight to Rome Fiumicino from VS Travel on Friday July 29th, AIRCANADA flight AC0892 booked for August 23rd leaving at 19:25 but the flight was over 5 hrs delayed due to mechanical issues causing a domino effect with our car rental as they had an issue with the delay and hotel as we arrived later to all these and starting our holiday on a wrong foot.

This info has been provided on two separate occassions on air canada,s web page. How many more times to your idiotic system require the same info in order to deal with this, or is this just a stasling technique?

IF SOMEBODY HAS THE BALLS TO CONTACT ME FOR FURTHER INFO MY PHONE NUMBER IS [protected] AND YOU KNOW MY DAMN EMAIL ADDRESS

On July 4 our flight from Halifax to Deer Lake was delayed and resulted in us arrivi g at our destination abt 36 hpurs late