ADT Security Services

Just read what the other reviews state, it is a job position based on outright lies and deceitfulness! I don't know who this dave character in fl is, maybe a 3rd brother to the two brothers up here in va. I highly doubt there is drug/alcohol abuse, but the business ethics, or lack thereof, are the same. I was offered a base pay, (Several times, all of the new associates in my training class were told this) , with an option for commission as a ft employee. I was also told it was not door to door sales, but simply going to people's homes who had already shown interest in a security system and who had also passed credit / background checks, so there was no element of personal harm when going for an appointment. I quit another job for this that I had been working for 6 years! They filled my position so i'm able to get my previous job back! We then found out not only is it cold door to door knocking, there is no base pay, and you study your guts out for no compensation. I am no stranger to hard work by any means, I constantly went over 40 hrs every week at my previous job, but I was also paid, and you don't mess with people's money... How do these hiring and training managers sleep at night?

ADT bought out Brinks. I had been a satisfied customer of Brinks for 20 years. When our system did not function and gave us continual, annoying beeps, I called Customer Service. The representative disarmed the door that had a low battery and told us the 1st available appt. would be SIX WEEKS FROM THE DAY I CALLED. This occurred again last week, and once again, the representative, apologetically told me it would be SIX WEEKS, again, before someone could come out to fix the annoying beeping. This has been a nightmare. DO NOT USE ADT for home security. You will be sorry.

I was shouted at by one of the managers at work that i am a racist for no apparent reason infront of some colleagues. I have filed a grievance 3 times. Thefirst time greg bucton could see no evidence even though he had a statement from the manager in question stating that i am a racist. The second time chris anderson told me that he was not going to investigate my complaint. I filed it for the third time and am still awaiting answers almost a month later. My colleagues who heard what was said have slowly started treating me like an outsider. The working conditions have gotten so bad that i was forced to go for counseling and when i asked the manager to arrange a counselor for me to talk to but all i was given was a letter stating that i must go see a specialist with not even a contact number or anything. From what has happened to me i can say for certain that management is not at all interested in our health and safety yet they are quick to give us a guide to ethical conduct. It seems the only way to get them to do what they are supposed to do is take them to the CCMA. If that doesnt work then maybe the newspapers would be interested in hearing how some employees are treated and the management turns a blind eye to protect their own. Or maybe i could get some answers from your side. I have all the necessary documentation but need the correct email address to forward it to

Adt failed us and many others! Adt failed to notify fire rescue when our monitored smoke alarms were going off. After our house was a total loss, and 2 loving pets perished, the fire dept investigator called adt from my burnt house asking why they didn’t send help. They claimed they didn’t know the alarms were going off! They know that my house was a total loss, yet 4 days later they took out my next month’s payment, and 3 1/2wks later, still not a word from adt! After the fire, I was speaking to a friend who lost his house 2 miles away 7 months prior. I told him how upset I was with adt. He then told me that he also had adt, and they failed to notify fire rescue when his house burned down! I found out that we are not the minority… please like my facebook page and read my whole story and see pictures, then please share the page so that others will know the dangers from trusting adt for their family’s protection.
https://www.facebook.com/StayAwayFromAdt

I should have said this sooner, but I was a victim too, I believed the company was legit and would change their ways, but I coming forward now & I want to get it out to the public that ADT and Secure watch are two different companies. Secure watch is NOT an authorized dealer or ADT but they are giving ADT a horrible name. My Husband is a installer for Secure watch and the stories he comes home with absolutely horrify me. If you get your system installed with Secure watch your going to end up paying more money monthly because they are there own company. I just got off the phone with ADT because I received a flier in the mail saying that my bill could be 29.99 a month instead i am paying 47.99 a month. The reason why is because i went through a private contractor. So if you want to get ADT i would recommend going through the actually company of ADT and not secure watch. Also the scare tactic that the sales people use is horrid. They come door to door and tell people that there were recent break in within the neighbor hood and i know this must be a company policy because they said the same thing to me in NC as they did to my mother in FL. Please if you are elderly watch out because the salesman will target you. There is a salesman that goes by the name of DOC in the Fayetteville, NC Area and he will tell you anything to try and make a buck. He is known for taking advantage of literally 98 year old women that don't know what they are even signing or getting into. So if you are older or you have older parents please talk to them about this because they could fall victim to this awful scam of secure watch. I hear all the stories when my husband comes home. The Augusta, GA office has a manger that doesn't know what he is doing at all and he is racist. The only new people he will hire will be his cousins which of course all happen to be black. They give the black girls (who dress like sluts) all the best jobs while the white guys are the ones that are sent to drive to South Carolina for a job. This is a horrible company and they don't even pay their new employees, they just keep posting scams in The Augusta Chronicle -to fool people, looking for a real job!
But then again its all about money in this world so who knows. I just don't know how some of these people sleep at night with doing what they are doing.

ADT/SECURE WATCH SCAM - Topix POSSIBLE ADT SCAMS IN AUGUSTA GA. & AIKEN SC! ... WE contacted ADT and confirmed that Secure Watch is NOT legitimate contracted ADT rep's! state-journal.com/news/simple_article/4830614 exposingcriminals.blogspot.com/2011/04/civil-rights... - Cached Saturday, July 9, 2011ADT/SECURE WATCH SCAM EXPOSED BY HONEST BRANCH MANAGER N.A.A.C.P Chapter Leader, Former Police Officer & Firefighter- Now Church Pastor & Civil Rights Leader- Bishop Dr. Franklyn Victor Beckles, Jr., & Angel Miles helps private citizens, & victims of Racist Businesses TO EXPOSE Corporate Scams, TO EXPOSE Degenerate Business men & women- who are CRIMINALS & LYING ###( LIKE THE PHONY ADT COMPANY- "SECUREWATCH", which is privately owned by a notorious Drug Dealer/Pimp; who constantly commits Fraud, by taking advantage of poor/hardworking Customers (looking for a reputable security company to install their system, NOT to extort money from them, without providing any real services or ethical practices! BUSINESSES LIKE: ADT/SECURE WATCH IS A SCAM! WATCH OUT FOR THIS FRAUDULANT COMPANY: Securewatch ADT- They are a scam http://www.facebook.com/people/Angel-Miles/1442780851 Citysearch.com Numerious Complaints - Unethical Business Practices & Rampet Racism..
PUBLISHED ONLINE NEWS ARTICLES:
http://securewatchadt2011.blogspot.com/
http://www.myspace.com/adtsecurewatchexposed

SecureWatch Business Review in Augusta, GA - Central Georgia BBB
BBB's Business Review for SecureWatch, Business Reviews and Ratings for SecureWatch in Augusta, GA.
www.bbb.org/.../securewatch-in-augusta-ga-29715

Called for maintenance on my alarm system, and when the ADT employee showed up she said I had to sign another 3 year contract. What?! My first contract hadn't even expired! She gave me some story about how she couldn't service my alarm without signing, and besides, if we moved to a place that we couldn't have the alarm, the contract was voided anyway. So I signed. A year and a half later, we had to move, and ended up in a condo that didn't allow alarm systems. ADT not only refused to let me out of the contract, but the manager I spoke to was EXTREMELY rude and condescending. So I have been paying $55 a month since then and am not even receiving any services. Can you say SCAM?

Now I have been out of contract for a few years now:

I received several calls on a weekly basis from ADT asking me about my account starting in November 2011. Each time I told the call center representative that I wanted to cancel because I was not sure if I was going to renew with ADT for the New Year.

I also informed ADT that I was not even using the system because every-time I turn it on, I forget and open the door in the morning and the alarm would go off and then the police would come. So I stopped turning it on. For this reason, I’m paying for something that I’m not even using.

I have always been a good solid customer, as I asked to be billed on annual basis and I have paid annually. Now I am getting a bill when I had clearly asked to cancel starting from November to January when the ADT service center continuously called on a weekly basis. I should have noticed that something was weird when the calls never stopped. Then I look up in March and I see this bill and I call to question why am I getting a bill, because I was not in a contract situation. I was told that I did not pay my bill. I told ADT that I can not forced to renew if I had decided to cancel until further notice.

Your call center department is very unethical and I guess making a sale quota rather than listening to the customer is more important. I clearly cancelled. I called several times this year to try to work with ADT and just go ahead and renew and pay the annual just as I had in the past and I’m told that I am now a BAD customer and I must pay what is left on this account $194.74 in addition to the annual fee. I have refused because I cancelled.
It’s not my fault, that if I clearly stated that I no longer wanted the service that they decided not to note it on my account. I am NOT responsible for neglect.

ADT has proven that the customer service is very, very poor when a good customer whom always paid annually even tries to work it out and just go ahead and pay the annual bill in full and move forward. No I do not want a 3 year contract, when I have already proved that I’m a long termed customer whom pays her bill. Now this shows what happens when your customer tries to cancel in which we do have every right to do so. It demonstrates home ADT tries to tack on extra billing to put the customer in a bad state.

Had a pulse system installed in march 2011 after being an adt customer for years. The folks installing the system didn't bring the right equipment (And the thermostat didn't work) and i was told i'd be contacted the next day to finish install. That process took until june and a threat of cancellation to get the rest installed. Then the system didn't work, plus no air conditioning through summer in georgia. Have been trying to cancel and get a refund ever since. Finally got the local office to come and collect their equipment but am still getting collection calls - at adt head office there apparently is no mention of a refund even though i was promised one by someone about 15 calls ago. Their head office rarely speaks to the local office and nobody has ever called back when promised. It has taken a year, at least 50 phone calls and still no resolution. I don't know what to do more.

My mothers house had ADT alarm system which is attached to their armed response.
In September 2011 my mothers house burnt down and the alarm system also got damaged. We notified ADT about the matter. While my family was still trying to fix the house and get it back to its structure, ADT was still debiting the monthly instalments. My parents are both pasioners and they are staying alone.

ADT have been promising to sort out the issue by installing another panel, to this day we still waiting. The past week I have been calling theiR accounts department and they have done nothing to atleast assist or stop the debit orders. I feel they do not care about the customers as long as they milk money from clients. There is no way they can debit money for a service that was never rendered.

ADT in question is in East London (Mdantsane)

Please assist.

It's a shame you have to go through all this just for good service. Smh
Follow these instruction and you won't have a problem.
When dialing you must complete the automated for an operator once a operator is online ask to speak to the supervisor. The supervisors in this department will help you better than the other departments. Why I dont know it just works (: here is the department's number [protected]

Adt is not perfect but if you speak to the right person they will solve your problem rather quickly.
I use this number for rebates, refunds, no penalty cancellations, deals, specials, and or billing and technical problem. [protected] mon thru friday 8am to 11pm saturday 9am to 10am sunday 10am to 6pm @ eastern time hope this helps you all. I use this number for additional credit as well.
Glad to help (:

They have been charging a schoolteacher (auto pay) since 2006 for an alarm service they did not provide. When she complained they told her they would send out someone to hook her up, but would charge her for the visit. They also refused to refund all her money all those years she has been paying them. What kind of people take advantage of a working schoolteacher like that.

ADT has continued to bill me monthly for alleged security services after our three year contract expired in December 2011. In November 2011, I contacted the ADT customer service department and informed them that I had decided to terminate the service as soon as our three year contract expired in December, 2011. I fully paid ADT throughout the three year term of the contract. I also followed up with two additional calls to ADT's customer service department, plus I faxed a cancellation letter to them on February 1, 2012, as they had requested me to do by their letter dated January 23, 2012. Nevertheless, on February 17, 2012 I received another bill from ADT for $153.39, which represented charges for January, February and March, 2012, although I had attempted to cancel service in November, 2011! It seems that ADT refuses to let a customer go even after the three year contract has expired and specifically cancelled by the customer.

Arranged with Dealer for installation of Security System in our home. Discussion took place over the phone with a REP and details were agreed too. Authorization granted to Rep to take intial amount from our Canadian VIsa. Advised all other amounts will be discussed and arranged with the installer. Installer arrived however his instructions were different than what we agreed too with the REP. After many phone calls to the provider we came to an agreement and proceeded. At the end of the installation we walked thru everything and did the paper work. Which included a document to cancel the contract and purchase within 72hrs. We requested from the installer the access code for the main unit which we didn't get. Upon calling the Customer Service Dept., and getting the run around from many people, we were told this is not given out even though we technically owned the equipment. Our overall comfort level with this company had by this time vanished and we opted to cancel our agreement. Upon asking for the an email address to forward our notice of cancellation we were advised they don't have an e-mail address and it has to be faxed. In accordance with their instructions we faxed the notice to the number instructed on the morning of Feb 2, 2012. The date by which the document had to be received. Noting this was a time sensitive issue I followed up with a phone call to ensure receipt. Again after being passed around I finally got a Manager who then informed me the Fax number I was given was incorrect(!) and I needed to forward it to another number which I did immediately, now being shortly after 1:30PM. Realizing that the security system would need to be returned we waited for contact from the Company to make arrangements. Then Feb 6th, a Paul from the Temecula office called to make an appointment to come to the house, wanted to discuss the matter and possibly see if our concerns could be resolved and stay with the Co. We then got a call from him at the appointment time scheduled for Wednesday, Feb 8, he wanted to clarify things, said we show as being up and monitored on their system. Explained that we had cancelled the contract and thought he was coming to take out the equipment. Said things seem to be somewhat confused he would talk to his Manager and get back to us by the next afternoon, Thursday Feb. 9th. We had no call for followup. On Friday Feb. 10, 2012 I obtained the phone number for Corporate Customer Relations. I then spoke to a Lamar Breland at ADT Corporate asking for the email address of Mr. John Koch CEO as I felt it necessary to apprise Mr. Koch of the inaction and seemly disrespect shown to their clients. Mr. Breland advised I could e-mail him my concerns and they would be dealt with. I did this on Feb 10, 2012. It is now Feb 15 and I have not even had the courtesy of a reply to say it is being investigated. No arrangements have been made to pick up the equipment, nor have we been advised as to when we can expect to be reinbursed the monies they have taken to date. Time is of the essence in this regard as alternate security arrangements need to be made in short order.
All that we want is to return the equipment, ensure the monthly monitoring is cancelled and issued a refund of the monies collected to date being $356.65 for the equipment and $37.19 for prorated and first month monitoring. It was our error in thinking that ADT a large and known provider of home security would be more than reasonable in trying to resolve any customer concerns which arise. It seems that poor customer service stems from the top in this instance. Our first impression with respect to the equipment order was only our first warning sign in dealing with this Company and we are certainly relieved that we made the correct decision to cancel the contract as we did.

ADT's technician came to install at my home and chose wrong place and made two big holes on the wall and damaged my wall . i have to contact with andyzhong (sales of adt [protected]) for long time and finally they chose a company to restore my wall but the results are bad and there were still two big patches on my wall. ADT asked me to pay the bill of restore of the wall and i paid around 400dollars . ANDY said ADT will pay the bill later but now 6 months passed nobady care the case and nobady pay the bill of 400 dollars and the sales man ANDY dispaired...

I met with (5) installers at various times, at their convenience and while each subsequent installer told me the last one did not know installation, and after over $2, 000 (it was supposed to be free installation) one damaged over head door, the ADT System still is not working, the door has not been repaired and they do not show up as scheduled, I am cancelling my contract. However, the ADT representative called and told me that she would make the decision about my contract and taking the system out after a final check by an ADT Manager. If they do not take the system out, I will, have already cancelled the automatic monthly fee. The system has not worked since I got it and cost more than $1500 more than was touted by the ADT Sales person. ADT is not reliable, wants to argue constantly, sends inept service personnel, forgets to show up when scheduled, and then has the audacity to tell me they will determine my cancellation. I really don't care what the heck they say, whether they call a collection bureau or what. Their system stinks as does their dishonest ADT ads.

My Business has used ADT for 3 years and only due to contract. I have had to call or have been called by ADT for false alarms and problems with the sensors etc... I called to cancel service prior to 3yr term and would be penalized so I did not cancel but was given the date the contract would be over which was at the end of August. I called and cancelled at end of September and sent in required paper work. I was told I would not notice until 2nd billing cycle so I called when I seen the auto deduction out of my account. They then proceeded to tell me I owed $200 because I went past 30 of contract which was never mentioned now I have to pay $200 more and no security. Horrible customer service and I highly recommend looking into a different security system. I am a small business and I feel they really took advantage of me.

I have been a customer with ADT (I thought) since May 2007. Due to financial hardship, my account went delinquent sometime mid to late 2010. I paid the delinquent amount to get back on track in May 2011. I called today to cancel the service and could not believe the run around. My initial call was to adt, then was told I was with home protection although my account is debited monthly by adt. I was further told that because my account was "renewed" in May 2011, I have an early cancellation fee of over $800. I want to know what recourse I have if any to get out of this without paying this outrageous fee. This is the last time I will ever do business with ADT aka Protect your home.

The sales woman was pushy. Even though all I wanted was a quote on price, she insisted that she needed a credit card to place an installation date, to have someone come by. "If I didn't like the service, you can send the installer on his way and not pay a thing." she said.

However, when I canceled the installation date 1 day later, the rep told me, "any money that has been taken out of your account will be refunded."

They took the $99 installation fee out of my account at least 3 days before the installation date, that the sales woman insisted was not binding. They SAY it will take 10-14 business days to refund the money. Amazing that it took them less than 1 day to BILL the money, but takes them 14 to return it.

No matter what this is deceptive business. If they do not refund the money, its criminal.