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ADT Pulse / terrible customer service

GA, United States

Had a pulse system installed in march 2011 after being an adt customer for years. The folks installing the system didn't bring the right equipment (And the thermostat didn't work) and i was told i'd be contacted the next day to finish install. That process took until june and a threat of cancellation to get the rest installed. Then the system didn't work, plus no air conditioning through summer in georgia. Have been trying to cancel and get a refund ever since. Finally got the local office to come and collect their equipment but am still getting collection calls - at adt head office there apparently is no mention of a refund even though i was promised one by someone about 15 calls ago. Their head office rarely speaks to the local office and nobody has ever called back when promised. It has taken a year, at least 50 phone calls and still no resolution. I don't know what to do more.

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