ADT Pulse / repair service

Stockton, United States Review updated:

Called several days ago to have a tech person out to fix our alarm system. They have scheduled 12 pm to 5 pm and informed the tech I wouldn't be home until 3pm. Will it was 5 minutes before 5pm. I waited since 3pm and no service. Called adt and was aware they scheduled from 12 pm to 8pm. Who the hell wait 8 hours for service. I got a life too, not just you adt! You need to change that schedule appointment system if you want to keep me as your customer

Jun 2, 2015
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  • Sc
      2nd of Jun, 2015

    Unfortunately, ADT uses sub contractors for their installations, and service as well. Rarely do they provide quality in house trained technicians. .Although you think you're dealing with a national company, once they have their signed contract, you are at the mercy of what ever Ma and Pa alarm repair company they send you. I have heard horror stories of clients waiting for 3 weeks for service in the Montreal area. Better pay more and have a solid service company provide you with your needs.

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