CB Home Safety and Security ADT Security Services Complaints #462-481

ADT Security Services Reviews and Complaints

ADT Security Services review: security system / billing ( 1 comment)

rajeshkumar123 of Hialeah, US

Oct 14, 2015 2:25 pm UTC

Verified customer

As per my initial call with ADT security service I just wanted to have an on-site free analysis and estimate to check if the existing old equipment can be used or need to install new one and what will cost to me. Technician came on 24th July 2015 and informed me that until he installs and test he may not be able to provide the detail what I am looking for and as I have schedule installation date is on 4th Aug 2015, I can call and cancel any time before 4th Aug 2015 if I decided not to go with ADT. They ask me to sign the contract and asked for $99.00 installation which I can get it back if decide not to continue as per technician. I disconnected removed the ADT equipment some time on Aug first week. There is no monitoring going on as the equipment are not installed. I called on 31st Jul 2015 at 1:52PM EST and inform ADT, that I am not interested. They asked me why and told me that’s OK will call you to pick up the equipment. They never called me. Again I called them on 4th Aug 2015 at 2:53PM EST and inform them that I have not received any call from them. I was with them almost 25 minutes, at the end they told me they will call me back which never happened. Also around same time I tried to use the credit card dispute to get the installation charge %99.00 back. They showed that I have sign the contract, I let it go. But now they are keep sending the bill, I call them multiple time and every time same story that they will call me back. Why would need security for empty house? I bought the house in July and doing some maintenance work as my move in date was not until 10th Aug 2015. Now I am getting call from them every day harassing and asking me to pay the monthly charges.

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ADT Corporate Customer Relations

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ADT Corporate Customer Relations of US

Oct 19, 2015 12:09 pm UTC

Verified customer

Hello. I'm sorry to hear about this experience and would like to help. Could you please email us your contact information for where the service is located to AlwaysThere@adt.com? Once we receive your email we'll follow up with you to discuss your concerns further. Thank you. -Andrew

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ADT Security Services Contacts

ADT Security Services phone numbers

+1 (800) 884-4226

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Residential, Sales

+1 (800) 521-1734

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Residential, Customer Service

+1 (888) 244-4505

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Business, Sales

+1 (800) 515-2216

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100%
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Business, Customer Service

+1 (877) 801-7387

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Health & Senior Safety, Sales

+1 (800) 658-7134

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Health & Senior Safety, Customer Service

+1 (844) 225-5723

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More phone numbers

ADT Security Services emails

alwaysthere.c@adt.com

100%
Confidence score: 100%

Support

info@adt.com

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Support

ADT Security Services address

1501 Yamato Road, Boca Raton, Florida, 33431-4438, United States

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