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ADT / billing errors

1 Durham, NC, United States Review updated:

I have tried unsuccessfully for the last 4 months to have ADT correct my bill. I was billed twice for the installation. ADT collections calls me almost every day. Each time, I tell them the exact same story. I have faxed a copy of the installation agreement and the contract that states what the charge should be. I cannot get it corrected, yet I have been told it is being corrected. They leave messages almost daily, and I return their calls almost daily. I am sick to death of ADT.

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  • Ha
      19th of Jul, 2011
    0 Votes

    I also have been dealing with ADT billing. They owe me a $215 refund for double billing me for 6 months. They agree they owe the money, they promise week after week to refund my bank account. I have been callin weekly since early May. Every time I call I have to explain the whole story to an operator, then again to a supervisor, then I get promised a reefund within 4 business days. Of course the refund never shows up and I call again and the cycle starts over and over.

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