The complaint has been investigated and
resolved to the customer's satisfactionResolved ADT — will not send out rebate check, poor communication & poor customer service
resolved to the customer's satisfaction
Poor service right from the start - ADT security system. Salesman documented incorrect (important) information while doing paper work - our home phone number (of all things!) We had to contact them right away for concerns/questions & request for some repairs and of course they were unable to contact us due to having the incorrect phone number. We finally figured out that the rep had not written down our home phone number correctly. Then the day of installation, we had to deal with a young, inexperienced service tech who spent more time talking and being nosey than doing his job - interrupting our conversations as he walked by to put his two cents worth in. After the tech left, we noticed that he had left quite a mess. He did not clean up after himself as ADT claims that they do. We had another service tech come out about a month later to add another door to our security system and he had informed us that our brand new battery from the initial installation was dead. The 1st guy who was out had forgotten to hook up the battery! Anyways, we had requested that the 2nd tech wire a service door in our garage - hard wire. When my husband got home from work (who is an electrician) he had discovered that this 2nd tech had not hard-wired the door like we had requested! So more phone calls and another service call so the tech could return to correct his mistake. During all of this, we have been attempting to go online to ADT website to claim our rebate checks as promised. We were unsuccessful online, so we began to make phone calls. What a joke. We get stuck calling these 1-800 numbers and of course get recordings. When we did eventually get thru to a real live person to speak with, we would begin to explain our concern of not receiving our rebate checks and every single person that we spoke to would put us on hold and then connect us w/ another recording. Nobody wanted to speak w/ us or help us. One employee finally said that the check will be sent out and we should recieve it within 2 weeks. It has been another 2 months now again. We are sick and tired of getting the run-around from ADT and also being ripped off! We are now in the process of attempting to contact someone to have the entire security system removed from our home - and a refund! But this process will probably take a half a year to complete due to the incompetence of ADT.