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cancellation policy

Complaint Rating:  86 % with 22 votes
86% 22
Contact information:
Orlando, Florida
United States
I have been an adt customer for 6 years. I moved a year ago and thought I was just transferring my service from one place to another. Little did I know, it renewed my contract for another 3 years. Now I am moving and I will not... Have an alarm at my new place. Adt is charging me $932 to cancel my contract. They did not install the equipment in this home, all they did is transfer the monitoring from my old home to this one. I was told when I transferred that it was a transfer of service. When I called today I was told that I was locked into this contract and that this was explained to me when the technician came out to set my service up, which consisted of him making a few phone calls and collecting a check from me. I promise, I will never use them again, I will see to it that no one I know ever uses them again. The power of social media. I will cost them far more than $932.
Complaint comments Comments (10) Complaint country United States Complaint category Security Services


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N  3rd of May, 2012 by    +1 Votes
we have the exact same issue, we purchase a contract in believe 2 years, we were told that in case of a moving we will have 24 months "fro zing times until we find a home. We move 14 months before the contract end. We contacted ADT. We were told that now we need to stop our contract and being forced to take another 3 years contract. I spoke to several ADT employees, a seems to me there do not take any acknowledge of what they once promise. I am being told today that if I do not break my contract and not accept there new contract I will be force to pay the remaining of the contract of three years (10 months) . If you call ADT because you are moving they will tell you that you can transferred your account etc.. but they will send a ADT guy to make you sign another contract.
3years). Others terms, ADT do not respect their contract at all. They will force you to stop your own old contract with them and renew Oblige the customer to buy another 3 years. Others terms, Either you pay the remaining balance that they do not want to continue their contract or you must buy another long contract. This is a scandal. I said no and I will file a complaint against ADT.
N  6th of Dec, 2012 by    +1 Votes
You should have gotten a package from them with a 6 month performance guarantee certificate. You can say your unhappy with the performance if you are with in the first 6 months and they will refund you everything. If it is after the 6 months you are ### out of luck. You shouldnt have signed a new contract of you were moving before the 3 years.
N  14th of Dec, 2012 by    +1 Votes
N  14th of Dec, 2012 by    +1 Votes
What are you asking?
N  25th of Jan, 2014 by    +1 Votes
Have had ADT since 2007. Recently found out that I wasn't being monitored, since I didn't have a home phone. (5 years!!!) Have been paying all of this time for NOTHING!!! I am angry.
A  7th of Apr, 2014 by    +1 Votes
I got the same problem

Please advice how to handle this people
A  7th of Apr, 2014 by    0 Votes
I got the same problem.

I had with ADT first time when I was in Selma, Texas. Moved out and had to pay about 500.- to get out. When I moved to Florida on 2009 sing up with Broadview not ADT but ADT bought out Broadview.
My service was over 3 years. I moved out on July 2003. Before I moved out I paid off up until August 2013.
This month I received a negotiation letter from Tate & Kirlin Associate Said I owe 816.98. Plus 2 statements for February and March for 68.- a month Up from 32..was more than dubble..that was a wow to me..
I sure upset too..and want them to out off my hair..

Anybody please advice...how to handle to this people
N  13th of Jan, 2016 by    0 Votes
ADT broke the contract November-January. I wrote the company as asked to release me of my contract without penalties fees and have been ignored. In November I received notification the bill would be changed. I called and asked if they could honor the contract at agreed upon price a year and a half ago. I asked for my contract to be sent to me. A week later I received a notification stating "Dear Valued Customer" "We were unable to locate your contract". I did find my contract and it states if I write in a letter asking my price to be moved to the agreed upon amount and if it was not done then I can be released from my contract without penalties. I did write a letter with the letter stating they could not find my contract and with the contract agreement. I have tried to rectify the situation with two reps and a manager and all have given me the run around. One lady said she can reduce my bill to 29.99, when I told her I didn't want that and still wanted out of my contract she said I could wait to hear from a manager 24-48 hours later. Then later that night a nameless manager left me a voicemail, so when I called back, a new rep said they made the mistake and refunded me the money and that they could reduce my bill. Then I spoke to a manager Shameika Jefferys and she was saying I was rude and that ADT did not make a mistake and that I am not right. She said there is no way I can be released from my contract. I asked her to have her manager call me and she said that she would not. I then asked for her manager’s name and number- she would not provide a email or phone number. She gave her name but I have not heard from her yet. These people are super hard, talk over you, and try to do everything but admit that I did what the contract states. So annoying.
D  16th of May, 2016 by    0 Votes
this is 607 jonelle st dallas tex 75217 my name is jose gurrusquieta and I want to cancel this contract 130400888 custumer#5976170 primary cs #15104798 star at 06 01 1913
N  31st of May, 2016 by    0 Votes
I have got the same problem. I moved from an old house after 2 years of service and the salesman told me not to worry since it will transfer the remaining contracts. Now that I need to cancel because of moving abroad, the customer service told me that I need to pay the rest of the 3 years contract because the new address has a different contract. I remember exactly what the salesman told me about providing a prove of bill in the new country if I need to cancel my account because of the new country has no ADT service. Well, I did send an email to the salesman but no response.
Beware with this kind of "scam" a like.
My old account # # 400019697 and they charge to this account (which makes it 3 years) but the one in last year paper has different account #401523812.
This is really not a professional and not expected from a so called reputable company.

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