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1.1 2478 Reviews

Taco Bell Complaints Summary

83 Resolved
2384 Unresolved
Our verdict: If considering services from Taco Bell with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Taco Bell reviews & complaints 2478

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N
5:30 pm EDT
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Taco Bell customer service/wrong product

Tonight i ordered 4 soft taco supremes...order was correct on the screen...got home to see 4 hard taco supremes instead. Then i said thank you to the girl who handed me the food...and she said nothing...very very rude. This tacobell needs to learn customer service skills because they have bad attitudes all of the time. The person making the order needs to pay attention at what they r doing. My son doesn't even eat hard tacos. Very very bad...

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6:43 am EDT
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Taco Bell service

I believe that this company is not following manager policy because a manager is living with an employee that works there. I belive that is unprofessional and should not be acceptable. The area coach did nothing about it when I informed him what was going on. Also the RGM did nothing either. I don't know if anyone higher up knows about the manager and employee living together but I think it should be resolved. They shouldn't choose who gets to follow the company policy.

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8:02 pm EDT

Taco Bell food, manager and employee

I came through the drive through and my whole order was completely messed up. I had called to let them know and because I live in Richland and I got my food in Pasco I told them i would come the next day and they said that was fine and they would replace my entire order for me having to drive back out and since everything was completely messed up and missing. Before I came I let then know I was on my way and the lady I spoke to said that she was going to replace my entire order as well I confirmed it before I came. When I got there the lady I spoke to said the lady that i talked to her left and said she was only going to replace my bean burritos. I said that's not what we had talked about and said my entire order would be replaced. I told her it she could please call the lady I talked to to confirm what was said. She then said she would call her. Then all of a sudden the lady came out from the back that I had talked to on the phone and said she would only replace the burritos. I told her that's not what you said to me on the phone. She was extremely rude. She then started talking to her coworker in Spanish and her coworker was telling me in English then the manager would talk to me in English so they were talking about me in Spanish as if I couldn't understand them. She told me to go get the food from the garbage and bring it back if I wanted my order replaced. She said she could give me 3 cups of cheese since they were missing and I told her what am I supposed to do with cheese just eat it plane and she said yes. She then tried to keep my receipt after I told her I would be calling corporate and told me if I wanted my receipt than I wouldn't get my burritos replaced and said she threw it away I told her I needed it for so when I call corporate and the other go worker said we can't get it out the trash but then the manager went and grabbed it out the trash. I left after all 3 ladies were extremely rude to me and liked and when I called to get the managers name she told me it was confidential and couldn't give me her name and that she's the manager and if I try to complain it's a franchise and would just get back to her and nothing would happen. I have never been treated that rude before and will never again eat at taco Bell. I know I'm just one customer and it probably won't mean anything losing me but you should never treat someone like they treated anyone. I'm so upset I was crying. I've never been treated that bad before.

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Update by Ashleymarie2018
Aug 31, 2018 8:04 pm EDT

Only getting 1 star because it won't let me give none.

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G
5:30 pm EDT

Taco Bell my order

Worst taco bell ever . We had placed order without meat they put meat in there when I told the worker worked at the taco bell she stated that on receipt it does not says no meat I show her my receipt and she started yelling at me the manager was not helpful she overheard the conversation but still not react at all worst tacobell and worst [censored]ing manager . Will never go back at the [censored]ers bell

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4:22 pm EDT

Taco Bell 12 soft 12 hard 2 5 layer burrito

Nasty never ate so gross no cheese hard shell soggy rotten lettauce. Soft shell just as bad. Very dissatisfied spent 32.06 for a waste of food. I called to same something and they was completely rude like I just spent almost 40 dollars on nasty food. My kids just got home from school to disgusting food. And to be so rude is uncalled for. I want refund or replacement of my food.

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12:35 pm EDT

Taco Bell food made incorrectly

To whom it may concern,
Yesterday when i went to the Taco Bell on Kingston pike in Knoxville, TN i ordered 2 beefy frito burritos with NO BEEF because i am a vegetarian. I made sure the man understood me and asked him to repeat it twice due to my dietary restrictions. When i received my food i left the drive thru and hurried to work. I opened my first burrito which was made correctly and ate it and assuming that the second one would be correct because i was in a hurry, the first was correct, and my order was simple i didn't bother to look inside the second burrrito. I began to eat it and after 3 bites i realized that there was beef inside. I haven't eaten beef in 2 years so you can imagine how sick I've been due to that experience. Luckily I'm only feeling sick because If i asked for no beef due to an allergy i could've died.
This Taco Bell has messed up my orders multiple times in the passed. They make it incorrectly, they've forgotten to give me items, and they've charged me for things i haven't ordered. I've called to complain and the number is always busy.
I only go to this location when I'm on my way to work so I'm always in a hurry and haven't been upset enough to be compelled to write a complaint rather than call but at this point I'm ready to sue the company because my health is involved.

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12:28 pm EDT
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Taco Bell minutes waited

I placed my order at 12:58p and did not receive my food until 1:12p. That is almost 15mins I had to wait to get food at a FAST food place. This is not the first time I have gone to get food and had to wait long period of time to receive food.
Not only did I have to wait but there were several other customers that walked in after me and stood there for over 5 minutes before anyone came to the front to take their order.

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11:36 am EDT
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Taco Bell service received (if that's what you call it) my employees

Went to Taco Bell on 8/31/18 to replace an order that was wrong on 8/29/18. The girl running the cash register was new, stated that she had no idea how to handle my request and instead of calling someone to help me, just went on to take the next person's order! I leaned over the counter and asked the woman taking Drive Thru orders if she could help. I explained my order was screwed up from 2 days ago and that Jivaie told me to come back and it would be replaced for free. But since I didn't like 2 of the 3 items I had gotten, I would like to order something else and would happily pay extra for those items. This involved a total of 3 people from behind the counter who kept insisting I had to order the exact same food. I continued explaining I didn't like the food and wanted different food -- this was only a total of $6.30 - how hard could this be? Finally, in a time crunch, I said "Whatever, give me the food then. I'll eat the food I didn't like the first time." They took my original receipt behind the counter. A wonderfully pleasant girl came to the counter and said "You really wanted 2 Burrito Supreme's correct?" I said yes. 5 Minutes later, the cashier who was new and apparently, didn't know any of her co-workers names (I asked!), handed me my bag and said she checked to make sure the food was correct. I looked in the bag and noticed my receipt was missing. I asked the new girl where my receipt was. She said "They won't give it to you." I told her to please have someone come up and give me my receipt. She goes back, gets a girl to come up and says "We aren't giving you your receipt back, our GM said we shouldn't." Just as I was about to go crazy, the wonderfully pleasant girl comes up to the counter, doesn't say a word and hands me my receipt. The entire incident took 20 minutes to resolve. All because Taco Bell screwed up my order the first time. I mean seriously -- clearly, none of these workers have proper training and ZERO customer service skills (other than the wonderfully pleasant girl). Every day for the past year, they have signs all over indicating they are hiring Management employees. CLEARLY, they need to hire BETTER SKILLED employees who understand how to deal with the public. I have contacted Taco Bell Corporate about this and will post on all Social Media. It was ridiculous and unnecessary what I had to go thru all becuz instead of giving me a Burrito Supreme that I paid $3.79 for 2 days ago, they gave me some stupid burrito off the Dollar Menu. Their fault yet I had to pay!

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10:44 pm EDT

Taco Bell service

Tonight we thought we would pick up some Taco Bell for dinner at our downtown Redding location. BIG MISTAKE! We waited for twenty five minutes! We could've went to a restaurant and been seated in the amount of time it took for them to give us our order--and at least then we would've been served water and possibly an appetizer in that amount of time. I was so disappointed that it will be a while before we go back.

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6:53 pm EDT

Taco Bell food and service

I went to the taco bell in Rockledge Florida last night. I waited in line inside. After a few minutes an employee said they were not taking any more orders! NO EXPLANATIONS! Tonight I went to the same taco bell and waited in the drive thru for 45 minutes! There were only a few cars in front of me! When I finally got to the window I still had to wait! When I FINALLY got my order I went home and sat down to eat. I ordered 5 soft taco supremes which had no tomatoes or sour cream on any of them! They had very little of anything at all on them. I also ordered (3) 5 layer burritos which were falling apart when we opened them! I also ordered 2 cinnamon twists that had no cinnamon on them and they were in the bag UPSIDE DOWN! Needless to say I AM NOT HAPPY!

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5:20 pm EDT

Taco Bell I am complaining about the food...

Silsbee, Tx Taco Bell used to be a favorite but no more. I ordered the new Gordita Crunch box and drink.
The drink was THE ONLY THING RIGHT. The tacos were overly greasy. The gordita was incredibly messy and horribly thrown together it was falling all over the place.
Dr Pepper? Was actually pretty good. But the food was awfully made and under it to eat.

~Syde

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10:53 pm EDT

Taco Bell product

I just move to Englewood Co, from Dallas Texas, I normally love your food. Tonight after a long day, I decide to get my normal two beef borretos and a pizza. I'm told you don't make the beef borrettos any more. So I have to pay for a supreme and remove everything to get what I want and pay for stuff I don't want. Ok I did it, long day I'm hungry. Get home the pizza is covered in tomato's and the borretos are made with every thing on it. Can't eat any of it after a 12 hour shift. I'm upset enough to do this and learn that there is a del taco up the street. You lost a 30 something year customer who will not be back because I can't get what I want at your place anymore.
Robert Kelley
[protected]@aol.com

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8:47 pm EDT

Taco Bell i'm complaining about food quality

I visited Taco Bell 027323 and I had problems in food everytime because I ordered vegetarian food so beans are coming like very cold so once I eat that taco the beans are really stuck in my throat once I drink something than it goes inside because I love taco so I usually visit taco 3-4 time a week but after had this experience I stop going at this place because inside store was very nesty and drink are out some time no sauce so please look this problem because before I eat with my family's they thinking to make complaints but I had same problems 4th time in related to food so this time I think to make complaints and let you know about problems

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Update by Sahil Patel
Aug 28, 2018 8:49 pm EDT

I hope to get batter food quality in my next visit

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6:55 pm EDT

Taco Bell service

The service at this location was disgusting. I placed my order through the drive thru and when I received my bag all my food appeared to have been tossed in the bag. All three burritos were not wrapped right and were spilling inside the bag. The quesadilla was folded and inside a ripped bag. But the worst was yet to come when I went inside and heard the amount of profanity used by two female employees in the presence of the Manager and other patrons. I then decided that it wouldnt matter since there was obviously there is no sense of respect. I just requested to know her name (Maria). I sort of felt sorry for her since she looked intimated. I tossed my food out $34.01 worst because I couldnt even trust that it was handled properly. I will never spend my money here and I will make sure that my local Community is made aware of this. Service Delivery should be their #1 priority.

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5:21 pm EDT

Taco Bell did receive correct change from drive thru

I stopped by my local taco bell after shopping which I normally do and ordered a chicken quesadilla. When I received my change I stuck it console awaiting my food. I received my order and left the drive thru. I checked my change while waiting at the stop light and notice they forgot to give me a $5. I immediately back and explained this, but when the supervisor 'said' she 'counted the drawer' (not in front of me and after the drive thru worker went behind closed doors with her) she returned stating her drawer was accurate and that her driver through worker had given me exact change.? I said that was incorrect and showed her everything I had been given and offer to let her look in my wallet/truck! I can't believe this is a business and allowed to happen. Aren't there video recordings that can corroborate what happened? If it was simply loose change it wouldn't be an issue, but the fact that it was $5 is a little more of a significance. The supervisor didn't even offer a solution or credit or something.?! Please check your store #013738 since there's some fraudulence going on there...

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4:48 pm EDT

Taco Bell 2 double cheesy gordita $6.98

8/22/2018 8:11:32 PM order#223 store #021470 Lansing, MI order #256323 take-out
We discovered after driving 9 miles back home, that there wasn't any cheese on either Gordita. The rest of the food was good. The Gorditas were bland and blah without any cheese. We have patronized this store many times since moving to the Lansing area from Fort Wayne, IN over two years ago. And we have eaten at Taco Bell since 1975. This was a very disappointing experience. We would like a coupon or some form of exchange to be used at the Taco Bell store. Many thanks.
Daniel Cramer
6695 Cotswald Dr.
Grand Ledge, MI 48837
cramer.[protected]@gmail.com

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11:53 am EDT

Taco Bell power menu burrito

I tried the power menu burrito for the first time and was vomiting horribly the rest of the night. I was very unhappy with the turn out . I've enjoyed other Taco Bell items before but this one had me sick all night. I'm not sure if the avocado was bad or the steak but if there is some fix Taco Bell can provide like gift card to compensate I would appreciate it.

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9:07 am EDT
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Taco Bell food, customer service, manager

On August 24th i drove thru the drive thru to place an order and wasn't sure what i wanted to eat. I asked the lady taking my order if they had anything with 2 tacos and a burrito or something with a taco and just a burrito, the lady was inpatient and rude to begin with and was rushing me, and if she had any suggestions and she acted like she didn't have any, told me whatever i see on the menu is all they have and she kept sighing letting me know that i should just make an order that there were other people to help, i looked behind and there were no other customers, finally i asked for just a taco and a burrito and regardless of her rudeness i still Thanked her she didn't respond but as i pulled i explained it was my first time at Taco Bell there with all the new stuff they had. I gave her my money apology, she snatched my card, told me my total and i thanked her again and she didn't respond but closed the window, so i got my order shortly after and I pulled to the side to check it to make sure i didn't forget anything and thought I'd take a bite. I noticed the lettuce was yellow and a piece had black edges around it, i called and asked for the Manager in whom introduced himself as Gary and he said there was no way the lettuce was no good because he checked the lettuce himself and i stated "Sir, i have worked in the restaurant business before and i know exactly what fresh lettuce looks like and how it should not be served" and i asked if he wanted me to send a screen shot because i can take one and send it to him, he asked me to bring it back in and he would replace it for me or i could bring it back tomorrow. I then told him i would bring it back when i get a chance i had to go to work i was late. So i let him know i would probably be getting off at 8 p.m. and he said he would be there till 9 p.m . I let my boss know the situation and she was ok with me taking the food back and i walked in and the cashier was very kind and asked if i was helped or could she help me an older lady and i asked for a Manager or Supervisor two employees let him know that a Manager was needed and he came around the corner and stated loudly like i was a friend or someone visiting him on a personal matter and said "What's Up?" I looked at him irritated and fed up with Taco Bell already, and I said "Excuse me?! What's Up?
"Excuse me Sir but do you mean,
Good Afternoon Mam how may i help you or how can i help Mam or Miss?" Could you be more Professional than that? " And i let him know I was Marie and i had spoken with him about a couple minutes ago about my order and i tried to show him the lettuce and be quiet about the situation since there were others waiting to place and order. He never even looked at the lettuce i was trying to show him. He said "I can replace it with another order or give you credit for another day which one do you want? " I told him neither i just want my money replaced i will never come back ever again and I will go somewhere else that my whole experience there with the rude and very unhelpful drive thru lady was not right and his attitude was unprofessional as well. I had already had my receipt out and had it placed on the counter ready for him and i told him and as he got upset about what i told him about my experience he tells me "I need the receipt back, "i said "It's Right here in front of you Sir. And he snatched it up took out the money and crunched it, instead of counting it out for me and placing it in my hand he put it on the counter and slid it, i picked it up counted it and still tried to be nice and say "Sorry" and smiled so as not to disturb the other Customers i quietly left.

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2:08 am EDT

Taco Bell manager on duty and employees

We have been going to this restaurant in Woodland Park Colorado for many many years now and the quality of the management and employees as well as the cleanliness and professionalism of this location has gone down hill.

The current manager (Brent) does not care about the filthy dining area, restrooms and kitchen. He allows the employees to do anything they want and shows no discipline.

A young customer (Freind of several employees) last week challenged the manager and said he would throw a full cup, of soft drink over the counter from the order line and into the kitchen at the staff cooking. Brent told the boy he didn't care what he did. So, the boy threw the cup across the counter into the kitchen hitting the sign board above the register making a high mess on the counter and behind the counter. The manager ignored it and said nothing. The cashier just laughed and did nothing either.

The dinning room and restrooms were a mess and no one cleaned them the entire time we were there.

The roodness and arrogant employees at this location seem more concerned with themselves and there visiting friends instead of the restaurant and the customers. This is horrible. The manager should be fired., the employees disciplined.

We will recommend none of our friends go back to this Taco Bell. We will not go back either. This problem just keeps getting worse over time. We are afraid the food safety is not an issue with this staff and our food may not be handled properly, nor kept at proper temperatures.

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4:00 pm EDT

Taco Bell speed and food quality.

The Taco Bell in Dickinson, North Dakota is absolutely horrible in many ways! The service was incredibly slow, they got out order wrong and the quality of the food was sickening. On top of that the floors are filthy, the bathrooms are filthy and the toilets don't work. The whole place is outdated, its all an assortment of the colors purple, pink, red, and blue. I have never seen a Taco Bell that looks this outdated and this filthy. I feel that this should be adressed and that this Taco Bell should either be shut down or fixed.

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Taco Bell Customer Reviews Overview

Taco Bell is a popular fast-food chain that has been serving Mexican-inspired cuisine since 1962. The restaurant is known for its affordable prices, quick service, and delicious menu items. Taco Bell has received numerous positive reviews from customers who appreciate the quality of the food and the convenience of the restaurant.

One of the most significant advantages of Taco Bell is its extensive menu, which includes a variety of tacos, burritos, quesadillas, and other Mexican-inspired dishes. Customers can choose from a range of ingredients, including beef, chicken, beans, and vegetables, to create their perfect meal. The restaurant also offers a variety of sides, such as nachos, fries, and cinnamon twists, as well as drinks and desserts.

Another positive aspect of Taco Bell is its affordability. The restaurant offers a range of value menu items, making it an excellent choice for budget-conscious customers. Many reviewers have praised Taco Bell for its low prices and generous portions, making it an ideal option for families and groups.

Taco Bell is also known for its quick service and convenient locations. Many customers appreciate the ability to order their food quickly and easily, either in-store or through the restaurant's mobile app. The restaurant also offers drive-thru service, making it easy for customers to grab a quick meal on the go.

Overall, Taco Bell has received positive reviews from customers who appreciate the quality of the food, the affordability of the menu, and the convenience of the restaurant. Whether you're looking for a quick lunch or a late-night snack, Taco Bell is an excellent choice for Mexican-inspired cuisine.

Taco Bell In-depth Review

Menu Variety and Quality:

Taco Bell offers a wide range of menu items, including tacos, burritos, quesadillas, and more. The menu caters to various tastes and preferences, with options for both meat lovers and vegetarians. The quality of ingredients used in the food is commendable, with fresh and flavorful ingredients that enhance the overall taste.

Pricing and Value for Money:

Taco Bell's menu items are affordable, providing great value for money. When compared to competitors' prices, Taco Bell often offers more budget-friendly options without compromising on taste or portion sizes. Customers can enjoy satisfying meals without breaking the bank.

Customer Service:

The staff at Taco Bell is efficient and friendly, ensuring a pleasant dining experience. The service is quick, with minimal waiting time at the restaurant. Orders are accurately prepared, and the staff is willing to accommodate special requests, making customers feel valued and satisfied.

Ambiance and Cleanliness:

Taco Bell locations have a vibrant and inviting atmosphere, with modern decor that adds to the dining experience. The dining areas, restrooms, and food preparation areas are kept clean and well-maintained. Comfortable seating options are available, allowing customers to enjoy their meals in a relaxed setting.

Drive-Thru Experience:

The drive-thru service at Taco Bell is fast and efficient, ensuring minimal wait times. Orders are accurately taken and packaged, reducing the chances of any errors. Taco Bell also offers digital ordering options and a user-friendly mobile app, providing convenience and a seamless experience for customers on the go.

Delivery and Takeout Options:

Taco Bell offers reliable delivery services, ensuring that customers can enjoy their favorite meals from the comfort of their homes. The packaging quality for takeout orders is good, ensuring that the food remains fresh and intact during transit. The online ordering and pickup process is user-friendly, making it easy for customers to place their orders and collect them hassle-free.

Health and Nutrition:

Taco Bell provides transparency in nutritional information for its menu items, allowing customers to make informed choices. The menu offers options for healthier choices, including vegetarian and low-calorie options. Taco Bell also emphasizes the use of fresh ingredients and makes efforts towards sustainability, promoting a healthier and more environmentally friendly dining experience.

Innovation and Special Offers:

Taco Bell regularly introduces new menu items and limited-time promotions, keeping the dining experience exciting and fresh. The menu offerings are unique and creative, offering customers a variety of flavors and combinations. Taco Bell also offers loyalty programs and special discounts for customers, rewarding their loyalty and making the dining experience even more enjoyable.

Community Involvement and Social Responsibility:

Taco Bell actively participates in local communities and charitable initiatives, demonstrating their commitment to making a positive impact. They also prioritize sustainability and environmental responsibility, taking steps to reduce their carbon footprint. Taco Bell supports diverse and inclusive causes, promoting equality and inclusivity in their operations.

Overall Dining Experience:

Taco Bell provides an overall satisfying dining experience. The taste and experience offered by Taco Bell are comparable to other fast-food chains, if not better. The affordability, variety, and quality of the menu items make Taco Bell a popular choice among customers. Personal recommendations include trying their signature tacos and burritos, as well as exploring their vegetarian options for a delicious and satisfying meal.

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Contact Taco Bell customer service

Phone numbers

+1 (949) 863-4000 +1 (949) 863-4500 More phone numbers

Website

www.tacobell.com

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