I only go to this one because it is the closest one to my house. They are usually slow, and randomly close. But tonight, I got hungry, and I went. I arrived at 9:30pm and ordered 7-layer, bean burrito, and two Chicken Littles. I got home, opened up the bad and--no chicken littles. Back by 9:51pm--place says it's closed (says open til 10pm even on their window!). A recording comes on that says, "sorry we are closed". So I tell it "you forgot half my order!"And then a live, deep voice comes on and mumbles something, so I assume I must pull up to the window. So I do, but no one comes up to the window for about a minute so, during which time another car pulls around me from the drive-thru to leave (obviously surprised it was closed too). So, assuming they don't even know I'm there, I crack the drive-thru window a little more open (it was cracked open about an inch) and tell them, "uh, you forgot half my order". Just then the deep-voiced Hispanic girl comes up and rudely says, "we know!" and slams the window shut.
I'm 44 years old--been eating at Taco Bells since the 80s. Never filed a complaint in my life with *any* restaurant. I can tolerate some level of incompetence, especially from a Taco Bell...but to be rude on top of that? I just lost 15-20minutes of my night because of this girl--and she can't be even a little apologetic? She opens up the window with a stern look on her face, hands me the rest of my order and looks away with a "have a nice day" (which she obvious didn't mean). So before she could get the window closed I slipped in a "not even a 'Sorry', huh..." and the window slams shut. Nice place!!! Management picked some good service providers there. I'd get rid of that girl in a heart beat. She is absolutely useless. She messes up my order, and then proceeds to be rude about it--honestly it was a drive-thru "first" for me, even after all these years. I'm appalled.