1800Flowers. CA / bad service
I sent this email to customer care. Still no response or phone call!
I ordered 2 all about you bouquets, 1 blooming joy with 1 vase and a card. 3 different orders all sent to one address.
My sisters recieved the 2 all about you bouquet but my mother did not recieve the blooming joy, she recieved a empty vase.
I called that same day and was told someone would call me back. No one called me back. The next day I called and a woman told me they sent out a order to resend it that same day. That never happened. Today, 4 days later, I called again and I was told they would resend my order.
I told the woman... I did not want my order resent. My mother would not be home, mothers day was 3 days ago, and I was just not satisfied with the service and all the broken promoises I was promised. I just wanted a refund for what I didnot recieve. She said to me " theres nothing I can do for you" and hung up the phone.
I called numerous times, left over 18 messages, spent hours on the phone. Only recieved 1 phone call back from a woman who hung up on me. Please, please, please. I spent $211 of my hard earned money and im sooo frustraded that no one is hearing me out. I just want someone to listen to me. Im praying someone would try to understand why this is important to me. My mother recieved a empty vase for mothers day. I have tried to be patient, but im sooooooooooo frustrated because your customer service hung up on me after she told me your company "has wasted one to many flowers" and accused me of lying when I told her I didnt order 3 vases. I can assure you. I am not a liar. I work hard, im honest. I have no reason for putting myself through all this frustration to cheat anyone. All im asking for is for someone to call me and listen to me.
(No one has called, not one response through email) I cannot believe a this company doesnt care about their customers. Therefore I will tell everyyyone I know... Anyone who mentions flower... And anyone with ears... I will tell them not to use 1800flowers!
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